Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Overview: We are looking for an enthusiastic and highly motivated Sales Development Representative (SDR) to join our team. This role is perfect for professionals with up to 1 year or 6 months of experience who are eager to kickstart their career in sales and business development. The ideal candidate is a proactive self-starter with excellent communication skills and a strong desire to learn and grow in a dynamic environment. It is a Night Shift Role. Responsibilities: Conduct outbound prospecting via LinkedIn Sales Navigator, email outreach, and cold calling to connect with potential clients. Build rapport and establish long-term relationships with prospects. Identify and qualify leads to maintain a healthy sales funnel. Use tools like LinkedIn Sales Navigator to engage with potential customers daily. Launch and manage targeted cold email campaigns to generate leads. Update and manage all sales activities and lead information in the CRM system. Research and identify decision-makers and key influencers within targeted accounts. Collaborate with the sales team to ensure smooth lead handoff and contribute to meeting team revenue targets. Assist in running targeted outbound campaigns across various industries and geographies. Learn and adapt to the sales process while consistently meeting daily and monthly quotas. Qualifications and Skills: Atleast 1 year or 6 months of experience in sales, business development, or a related role. Excellent verbal and written communication skills with a strong command of English. Comfortable with cold calling and email outreach. Ability to organize, prioritize, and manage multiple tasks effectively. Positive attitude and willingness to learn from constructive feedback. Strong interpersonal skills to build rapport and maintain relationships. Basic knowledge of Google Sheets, MS Excel, and other productivity tools. A self-motivated mindset with a strong desire to succeed in a sales role. Ability to think creatively and handle objections during prospecting. Why Join Us? Opportunity to work with a passionate team and learn from experienced professionals. Hands-on training to develop your skills in sales and business development. Fast-paced environment with ample growth opportunities. Recognition and rewards for your contributions to the team’s success. This is an excellent opportunity for individuals looking to enter the sales field and build a strong foundation for a successful career. If you are eager to learn, thrive in a goal-oriented environment, and enjoy connecting with people, we want to hear from you! Show more Show less
About The Role We are looking for a passionate and creative Graphic Designer with 1 to 1.5 years of hands-on experience to join our growing team. The ideal candidate should have a keen eye for design, a strong grasp of visual storytelling, and the ability to create compelling graphics that align with our brand and marketing goals. Key Responsibilities Create original graphic concepts, layouts, and visual assets for digital and print campaigns. Design creatives for websites, social media posts, presentations, case studies, and promotional material. Work closely with marketing, content, and product teams to translate ideas into engaging visuals. Present drafts and final designs for feedback and review. Revise and refine work based on input while maintaining design quality and timelines. Stay updated with the latest design trends, tools, and best practices. Ensure all designs follow brand guidelines and meet quality standards. Required Skills & Qualifications Bachelor’s degree in Graphic Design, Visual Arts, or a related field (or equivalent practical experience). 1 to 1.5 years of experience in a graphic design or similar creative role. Proficiency in design tools such as Canva Pro, Adobe Photoshop, and InDesign; familiarity with AI-based image/video editing tools is a plus. A portfolio that reflects creativity, attention to detail, and a good sense of design. Basic understanding of branding and marketing principles. Good communication skills and the ability to take constructive feedback. Strong time management and the ability to work on multiple projects simultaneously. Show more Show less
About The Role BolsterBiz is seeking a results-driven and strategic SEO Specialist to join our dynamic team. The ideal candidate will be responsible for developing and executing effective SEO strategies that drive organic traffic, improve search engine rankings, and enhance our digital presence. This role involves close collaboration with content creators, developers, and the marketing team to implement on-page and off-page SEO best practices. Key Responsibilities Design and implement end-to-end SEO strategies aligned with business goals. Conduct in-depth keyword research and SEO audits to identify growth opportunities. Optimize website structure, content, meta tags, URLs, and internal linking to enhance crawlability and indexing. Identify and resolve technical SEO issues in collaboration with the development team. Lead link-building efforts by acquiring high-quality backlinks from reputable sources. Collaborate with the content and digital marketing teams to produce keyword-rich, search-optimized content. Monitor, analyze, and report on key SEO performance metrics using tools such as Google Analytics and SEMrush. Stay updated with the latest SEO trends, algorithm updates, and industry developments. Conduct competitor analysis and benchmarking to maintain a competitive edge. Support the integration of SEO into broader digital marketing initiatives. Required Skills & Qualifications Bachelor’s degree in Marketing, Digital Marketing, Communications, or a related field. 3+ years of proven SEO experience in a similar role. SEO certifications from platforms like Google, HubSpot, or SEMrush are a plus. Expertise in using SEO tools such as Google Search Console, Google Analytics, Google Keyword Planner, SEMrush, Ahrefs, etc. Strong knowledge of both on-page and off-page SEO techniques. Hands-on experience with CMS platforms like WordPress. Solid understanding of the U.S. search landscape. Analytical mindset with the ability to interpret data and generate actionable insights. Familiarity with local SEO and Google Business Profile optimization. Excellent written and verbal communication skills. Preferred Qualifications Experience with A/B testing and SEO experimentation. Understanding of technical SEO including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously. Show more Show less
We are in search of creative and self-driven candidate to help establish an efficient and standardized data cleaning and quality process. You’ll work with a custom-built software tool and help classify both merchant and product-level data across all industry verticals. You’ll have the unique opportunity to help with data classification work, but also build a holistic data quality management system. Availability will be required in the evenings (IST) for meetings with our US based-team thus, the shift timings would be hybrid; Additionally, asynchronous communication via Slack will be required for this position. Preferred Qualifications 1+ years of data entry or data analysis experience SQL skills and an understanding of the United States retail landscape are a plus Proficient verbal and written communication skills Working experience with business software tools (Google Sheets & Slides; Microsoft Excel & PowerPoint, etc.) An entrepreneurial spirit, positive attitude and creative approach to your work What you’ll do: Work efficiently on data classification assignments to categorize merchant and product data to the correct channel, brand, and category outputs Learn how to use new features in the clean-up tool and incorporate them into your workflow Conduct research on merchants, brands and categories to gain insight into classification accuracy Document, refine, and share ideas on how to improve the data hygiene process Meet or exceed deadlines set by Data Hygiene team Collaborate with a variety of teams with strong attention to detail and ability to manage shifting priorities and assignments Show more Show less
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Overview: We are looking for an enthusiastic and highly motivated Sales Development Representative (SDR) to join our team. This role is perfect for professionals with up to 1 year or 6 months of experience who are eager to kickstart their career in sales and business development. The ideal candidate is a proactive self-starter with excellent communication skills and a strong desire to learn and grow in a dynamic environment. It is a Night Shift Role. Responsibilities: Conduct outbound prospecting via LinkedIn Sales Navigator, email outreach, and cold calling to connect with potential clients. Build rapport and establish long-term relationships with prospects. Identify and qualify leads to maintain a healthy sales funnel. Use tools like LinkedIn Sales Navigator to engage with potential customers daily. Launch and manage targeted cold email campaigns to generate leads. Update and manage all sales activities and lead information in the CRM system. Research and identify decision-makers and key influencers within targeted accounts. Collaborate with the sales team to ensure smooth lead handoff and contribute to meeting team revenue targets. Assist in running targeted outbound campaigns across various industries and geographies. Learn and adapt to the sales process while consistently meeting daily and monthly quotas. Qualifications and Skills: Up to 1 year or 6 months of experience in sales, business development, or a related role. Excellent verbal and written communication skills with a strong command of English. Comfortable with cold calling and email outreach. Ability to organize, prioritize, and manage multiple tasks effectively. Positive attitude and willingness to learn from constructive feedback. Strong interpersonal skills to build rapport and maintain relationships. Basic knowledge of Google Sheets, MS Excel, and other productivity tools. A self-motivated mindset with a strong desire to succeed in a sales role. Ability to think creatively and handle objections during prospecting. Why Join Us? Opportunity to work with a passionate team and learn from experienced professionals. Hands-on training to develop your skills in sales and business development. Fast-paced environment with ample growth opportunities. Recognition and rewards for your contributions to the team’s success. This is an excellent opportunity for individuals looking to enter the sales field and build a strong foundation for a successful career. If you are eager to learn, thrive in a goal-oriented environment, and enjoy connecting with people, we want to hear from you! Show more Show less
About the Role BolsterBiz is seeking a results-driven and strategic SEO Specialist to join our dynamic team. The ideal candidate will be responsible for developing and executing effective SEO strategies that drive organic traffic, improve search engine rankings, and enhance our digital presence. This role involves close collaboration with content creators, developers, and the marketing team to implement on-page and off-page SEO best practices. Key Responsibilities Design and implement end-to-end SEO strategies aligned with business goals. Conduct in-depth keyword research and SEO audits to identify growth opportunities. Optimize website structure, content, meta tags, URLs, and internal linking to enhance crawlability and indexing. Identify and resolve technical SEO issues in collaboration with the development team. Lead link-building efforts by acquiring high-quality backlinks from reputable sources. Collaborate with the content and digital marketing teams to produce keyword-rich, search-optimized content. Monitor, analyze, and report on key SEO performance metrics using tools such as Google Analytics and SEMrush. Stay updated with the latest SEO trends, algorithm updates, and industry developments. Conduct competitor analysis and benchmarking to maintain a competitive edge. Support the integration of SEO into broader digital marketing initiatives. Required Skills & Qualifications Bachelor’s degree in Marketing, Digital Marketing, Communications, or a related field. 3+ years of proven SEO experience in a similar role. SEO certifications from platforms like Google, HubSpot, or SEMrush are a plus. Expertise in using SEO tools such as Google Search Console, Google Analytics, Google Keyword Planner, SEMrush, Ahrefs, etc. Strong knowledge of both on-page and off-page SEO techniques. Hands-on experience with CMS platforms like WordPress. Solid understanding of the U.S. search landscape. Analytical mindset with the ability to interpret data and generate actionable insights. Familiarity with local SEO and Google Business Profile optimization. Excellent written and verbal communication skills. Preferred Qualifications Experience with A/B testing and SEO experimentation. Understanding of technical SEO including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously.
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Job Summary We are looking for an energetic and detail-oriented HR Associate to join our growing team. While the role will provide exposure to various HR functions, the primary focus will be Talent Acquisition . The ideal candidate should be passionate about finding top talent, creating a great candidate experience, and contributing to a dynamic HR function in a fast-paced environment. Key Responsibilities Talent Acquisition (Primary - 70%) Own and manage the end-to-end recruitment process for various roles (tech/non-tech). Work closely with hiring managers to understand job requirements and create compelling job descriptions. Source candidates through job portals, LinkedIn, social media, referrals, and internal databases. Screen resumes, conduct initial HR interviews, and schedule interviews with the relevant teams. Coordinate interview feedback, manage communication with candidates, and ensure a smooth hiring experience. Maintain and update the applicant tracking system (ATS). Participate in employer branding efforts, campus hiring, and career fairs when needed. Generate hiring reports and recruitment dashboards. HR Operations & Support (30%) Assist with onboarding activities – documentation, background verification, orientation sessions. Maintain and update employee records in the HRMS. Support HR initiatives like employee engagement, recognition programs, surveys, etc. Assist in maintaining HR policies, SOPs, and templates. Address day-to-day HR queries from employees regarding policies and processes. Contribute to projects related to performance management, learning and development, and employee experience. Requirements Bachelor's degree in Human Resources, Business Administration, or related field. 1–3 years of experience in recruitment or HR generalist roles. Strong knowledge of sourcing techniques and recruitment platforms (LinkedIn, Naukri, Indeed, etc.). Excellent communication and interpersonal skills. Strong organizational skills with attention to detail and ability to multitask. Proficiency in using MS Office / Google Workspace and HR tools (ATS, HRMS). Ability to work in a fast-paced, deadline-driven environment. Passion for people and strong sense of ownership. Preferred Qualifications Experience hiring for BPO/KPO, IT, or remote-first organizations. Familiarity with HR analytics and basic reporting. Exposure to onboarding tools or HRIS systems like Keka, Zoho People, Darwinbox, etc. What We Offer Dynamic and collaborative work culture. Opportunity to shape recruitment strategy in a growing organization. Exposure to other areas of HR and cross-functional collaboration. Competitive compensation and performance-based growth.
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Overview: We are looking for an enthusiastic and highly motivated Sales Development Representative (SDR) to join our team. This role is perfect for professionals with up to 1 year or 6 months of experience who are eager to kickstart their career in sales and business development. The ideal candidate is a proactive self-starter with excellent communication skills and a strong desire to learn and grow in a dynamic environment. It is a Night Shift Role. Responsibilities: Conduct outbound prospecting via LinkedIn Sales Navigator, email outreach, and cold calling to connect with potential clients. Build rapport and establish long-term relationships with prospects. Identify and qualify leads to maintain a healthy sales funnel. Use tools like LinkedIn Sales Navigator to engage with potential customers daily. Launch and manage targeted cold email campaigns to generate leads. Update and manage all sales activities and lead information in the CRM system. Research and identify decision-makers and key influencers within targeted accounts. Collaborate with the sales team to ensure smooth lead handoff and contribute to meeting team revenue targets. Assist in running targeted outbound campaigns across various industries and geographies. Learn and adapt to the sales process while consistently meeting daily and monthly quotas. Qualifications and Skills: Up to 1 year or 6 months of experience in sales, business development, or a related role. Excellent verbal and written communication skills with a strong command of English. Comfortable with cold calling and email outreach. Ability to organize, prioritize, and manage multiple tasks effectively. Positive attitude and willingness to learn from constructive feedback. Strong interpersonal skills to build rapport and maintain relationships. Basic knowledge of Google Sheets, MS Excel, and other productivity tools. A self-motivated mindset with a strong desire to succeed in a sales role. Ability to think creatively and handle objections during prospecting. Why Join Us? Opportunity to work with a passionate team and learn from experienced professionals. Hands-on training to develop your skills in sales and business development. Fast-paced environment with ample growth opportunities. Recognition and rewards for your contributions to the team’s success. This is an excellent opportunity for individuals looking to enter the sales field and build a strong foundation for a successful career. If you are eager to learn, thrive in a goal-oriented environment, and enjoy connecting with people, we want to hear from you!
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. About The Role Are you the kind of person who can turn a thought into a scroll-stopping sentence? Do trending tweets, brand banter, and punchy captions excite you? We’re on the hunt for a Copywriting Intern who doesn’t just write, but writes with purpose, curiosity, and clarity. As part of our content team, you’ll work closely with marketers and designers to craft compelling social media copy, blogs, marketing content, and brand narratives that resonate with diverse audiences. If you’re passionate about digital content, sharp with words, and always up-to-date with what’s trending on the internet, this role is for you. Roles And Responsibilities Write fresh, creative, and engaging copy for social media posts, reels, and ad creatives across LinkedIn, Instagram, Twitter, and more. Assist with blog writing, content research, content planning, and proofreading long-form articles. Collaborate with the marketing and design team to bring campaign ideas to life through copy. Collaborate with marketing and sales teams to craft compelling sales emailers and lead nurturing emailers, alongside ideating for pitch decks. Support in content planning, ideation, and drafting for newsletters, website pages, and more. Edit and proofread marketing materials to maintain quality, tone, and accuracy. Stay informed about digital trends, cultural moments, internet humor, and emerging topics. Learn and apply the basics of SEO to blog content and marketing copies. Participate in brainstorming sessions for campaign ideas, slogans, and brand messaging. Preferred Skills A strong command of English with impeccable grammar and a natural flair for writing. Fresh Graduates in English, Mass communication or Journalism preferred. Creativity that goes beyond the obvious. You think in metaphors, puns, and big ideas. Awareness of social media trends, pop culture, and digital behavior. An individual contributor mindset with the ability to take ownership and meet deadlines. A sharp eye for detail, spelling, tone, punctuation, formatting, you spot it all. Basic understanding of marketing, branding, and digital content strategy (or willingness to learn fast). Good communication and collaboration skills. Open to working in Afternoon Shift. Bonus: If you have a blog, portfolio, or creative writing samples, we’d love to see them. What You’ll Learn Fundamentals of content marketing and social media marketing. The art of writing for attention, retention, and conversion. Basics of SEO and writing blog content that ranks on Google. Behind-the-scenes of running brand campaigns across channels. Working with cross-functional teams in a fast-paced, creative environment. Building content that aligns with brand voice and goals. Real-world insights from mentors with agency and in-house experience. Perks & Benefits Monthly stipend Internship certificate on successful completion Flexible working hours Opportunity to pitch and execute your own content ideas Letter of recommendation for high-performing interns
About the Role BolsterBiz is seeking a results-driven and strategic SEO Specialist to join our dynamic team. The ideal candidate will be responsible for developing and executing effective SEO strategies that drive organic traffic, improve search engine rankings, and enhance our digital presence. This role involves close collaboration with content creators, developers, and the marketing team to implement on-page and off-page SEO best practices. Key Responsibilities Design and implement end-to-end SEO strategies aligned with business goals. Conduct in-depth keyword research and SEO audits to identify growth opportunities. Optimize website structure, content, meta tags, URLs, and internal linking to enhance crawlability and indexing. Identify and resolve technical SEO issues in collaboration with the development team. Lead link-building efforts by acquiring high-quality backlinks from reputable sources. Collaborate with the content and digital marketing teams to produce keyword-rich, search-optimized content. Monitor, analyze, and report on key SEO performance metrics using tools such as Google Analytics and SEMrush. Stay updated with the latest SEO trends, algorithm updates, and industry developments. Conduct competitor analysis and benchmarking to maintain a competitive edge. Support the integration of SEO into broader digital marketing initiatives. Required Skills & Qualifications Bachelor’s degree in Marketing, Digital Marketing, Communications, or a related field. 3+ years of proven SEO experience in a similar role. SEO certifications from platforms like Google, HubSpot, or SEMrush are a plus. Expertise in using SEO tools such as Google Search Console, Google Analytics, Google Keyword Planner, SEMrush, Ahrefs, etc. Strong knowledge of both on-page and off-page SEO techniques. Hands-on experience with CMS platforms like WordPress. Solid understanding of the U.S. search landscape. Analytical mindset with the ability to interpret data and generate actionable insights. Familiarity with local SEO and Google Business Profile optimization. Excellent written and verbal communication skills. Preferred Qualifications Experience with A/B testing and SEO experimentation. Understanding of technical SEO including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously.
The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are expert in resolving queries. It's important that you can work during Pacific U.S. time zone hours. Come join a team of intelligent, fast-paced and mission-driven team!! About the Position: Our Customer Support team plays an integral role in our user and customer experience. The Fraud Support Specialist will handle issues related to discrepancies in payments and advances to users and resolve escalations. You'll have the opportunity to collaborate and continue building best practices for our Fraud team, and support our dispute resolution process internally and externally. The person in this role will work closely with our Fraud Support Lead. Responsibilities Be a key point of contact for analysis of in-application user activity that suggests fraud Resolve issues related to data breaches, duplicate accounts and chargebacks Examine potential fraudulent cases, decipher information and create a plan to resolve cases Navigate disputes through multiple channels Assist in the investigation, creation, and submission of evidence documentation for chargebacks Become deeply familiar with our consumer-facing applications and their functionality Handle escalations as directed by the customer support and finance leadership team Collaborate cross-functionally with our finance and accounting teams to develop long-term fraud reduction solutions Who we are looking for : We are looking for someone who is self-sufficient, driven, and empathetic. 2+ years of call centre and/or customer service-related experience 1+years of experience working in disputes, fraud/risk department, compliance, or similar Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk, etc. Our ideal CX candidate will enjoy building relationships with customers.
The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries. It's important that you can work during Pacific U.S. time zone hours. Come join a team of intelligent, fast-paced and mission-driven team!! About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. What You’ll Do Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for our customers by helping our product and tech team design user-centered features and create a seamless user experience. Responsibilities Responding to customer inbounds via email and chat in a timebound manner. Scheduling and participating in phone calls with customers Providing product feedback to the management team Troubleshoot user problems Document technical issues and deviations from specifications Collaborate with the engineering and product management teams to help reproduce and resolve technical issues Helping inform our product roadmap and customer experience based on your customer interactions. Who We Are Looking For Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic. 2+ years of experience working directly with customers in a support role. Great communication skills via phone, email, and chat Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack. Experience defining KPI’s and measuring support-related activities. It's important that you can work during Pacific U.S. time zone hours. Self-motivation and an attitude that gets things done
About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. Essential Job Functions Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication. Adapt to customer needs to provide top quality support for both technical and non-technical issues Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction To ensure all the customer queries/issues are being resolved on priority with clarity and promptness. Who We Are Looking For Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic. Should have a minimum of 1-3 years of work experience as a CX executive preferably into Gaming Industry. Worked for US based Customer. Strong verbal and written communication skills. Great communication skills via phone, email, and chat Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack. Experience defining KPI’s and measuring support-related activities. It's important that you can work in rotational Shift. Self-motivation and an attitude that gets things done.
About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. Essential Job Functions Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication. Adapt to customer needs to provide top quality support for both technical and non-technical issues Resolves product or service problems by clarifying the customer&aposs complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction To ensure all the customer queries/issues are being resolved on priority with clarity and promptness. Who We Are Looking For Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic. Should have a minimum of 1-3 years of work experience as a CX executive preferably into Gaming Industry. Worked for US based Customer. Strong verbal and written communication skills. Great communication skills via phone, email, and chat Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack. Experience defining KPIs and measuring support-related activities. It&aposs important that you can work in rotational Shift. Self-motivation and an attitude that gets things done. Show more Show less
BolsterBiz is looking for a Merchant Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start to finish. Key Responsibilities Merchant Communication: Review and validate claims submitted by merchants for eligibility and accuracy. Respond to merchants professionally and empathetically. Request credits for eligible claims on the merchant’s Manifest billing account. Carrier Claims Management File eligible claims with shipping carriers like UPS, FedEx, USPS, DHL, Veho, and others. Track claims throughout the reimbursement process. Document the amount awarded once the claim is resolved. Apply additional credits to merchant accounts when necessary. Accurate Documentation Keep thorough records of all claims to ensure proper follow-up and avoid duplicate reimbursements. What We’re Looking For Strong customer service experience (1–3+ years), especially in written communication. Ability to manage tasks independently and meet key performance indicators (KPIs). Experience with claims processing (like shipping, fulfillment, or medical) is a plus. Familiarity with ticketing systems like Zendesk, Hubspot, or Salesforce Service Cloud is a bonus. We need someone who is detail-oriented, organized, and empathetic — ready to provide excellent support to our merchants and ensure claims are processed accurately and efficiently.
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate order management, proactive community engagement, and contributing to data-driven insights. The agent will collaborate closely with the Customer Support Manager to improve processes, implement automations, and enhance the overall customer experience and brand reputation. Key Responsibilities Respond to customer inquiries through platforms such as Re:Amaze, Shopify Inbox, TikTok Shop, and social media channels Resolve customer complaints with empathy, professionalism, and a solution-oriented approach Process returns, replacements, and recycling program codes in a timely manner Monitor and track orders, including identifying fraud risks, errors, and updating order status Manage community engagement by responding to comments and direct messages across platforms like TikTok, Meta, and others Review customer feedback and product reviews, escalating trends and recurring issues Contribute to data-driven insights by supporting ticket tagging, tracking sheets, and reporting processes Handle ticket management, including customer inquiries, complaints, returns, and replacements Perform order monitoring by reviewing daily orders for fraud risk, errors, and fulfillment issues Maintain active brand presence through community engagement by responding to comments and messages Monitor product and service reviews to track customer sentiment and escalate recurring concerns Support reporting by tagging tickets, updating tracking documents, and contributing to performance reports Assist with ad hoc projects and collaborate cross-functionally as needed Qualifications Minimum 1 year of experience in customer support, e-commerce, or community management Strong written communication skills with the ability to adapt tone to a friendly, approachable, and solution-oriented brand voice Experience with Shopify, TikTok Shop, or customer service platforms such as Re:Amaze, Zendesk, Gorgias, etc., is preferred Detail-oriented, process-driven, and able to multitask effectively across multiple platforms Ability to work independently while escalating issues appropriately when necessary Open to work in Night Shifts
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate order management, proactive community engagement, and contributing to data-driven insights. The agent will collaborate closely with the Customer Support Manager to improve processes, implement automations, and enhance the overall customer experience and brand reputation. Key Responsibilities Respond to customer inquiries through platforms such as Re:Amaze, Shopify Inbox, TikTok Shop, and social media channels Resolve customer complaints with empathy, professionalism, and a solution-oriented approach Process returns, replacements, and recycling program codes in a timely manner Monitor and track orders, including identifying fraud risks, errors, and updating order status Manage community engagement by responding to comments and direct messages across platforms like TikTok, Meta, and others Review customer feedback and product reviews, escalating trends and recurring issues Contribute to data-driven insights by supporting ticket tagging, tracking sheets, and reporting processes Handle ticket management, including customer inquiries, complaints, returns, and replacements Perform order monitoring by reviewing daily orders for fraud risk, errors, and fulfillment issues Maintain active brand presence through community engagement by responding to comments and messages Monitor product and service reviews to track customer sentiment and escalate recurring concerns Support reporting by tagging tickets, updating tracking documents, and contributing to performance reports Assist with ad hoc projects and collaborate cross-functionally as needed Qualifications Minimum 1 year of experience in customer support, e-commerce, or community management Strong written communication skills with the ability to adapt tone to a friendly, approachable, and solution-oriented brand voice Experience with Shopify, TikTok Shop, or customer service platforms such as Re:Amaze, Zendesk, Gorgias, etc., is preferred Detail-oriented, process-driven, and able to multitask effectively across multiple platforms Ability to work independently while escalating issues appropriately when necessary Open to work in Night Shifts Show more Show less
We are in search of creative and self-driven candidate to help establish an efficient and standardized data cleaning and quality process. You’ll work with a custom-built software tool and help classify both merchant and product-level data across all industry verticals. You’ll have the unique opportunity to help with data classification work, but also build a holistic data quality management system. Availability will be required in the evenings (IST) for meetings with our US based-team thus, the shift timings would be hybrid; Additionally, asynchronous communication via Slack will be required for this position. Preferred Qualifications 1+ years of data entry or data analysis experience SQL skills and an understanding of the United States retail landscape are a plus Proficient verbal and written communication skills Working experience with business software tools (Google Sheets & Slides; Microsoft Excel & PowerPoint, etc.) An entrepreneurial spirit, positive attitude and creative approach to your work What You’ll Do Work efficiently on data classification assignments to categorize merchant and product data to the correct channel, brand, and category outputs Learn how to use new features in the clean-up tool and incorporate them into your workflow Conduct research on merchants, brands and categories to gain insight into classification accuracy Document, refine, and share ideas on how to improve the data hygiene process Meet or exceed deadlines set by Data Hygiene team Collaborate with a variety of teams with strong attention to detail and ability to manage shifting priorities and assignments
Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary: The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate order management, proactive community engagement, and contributing to data-driven insights. The agent will collaborate closely with the Customer Support Manager to improve processes, implement automations, and enhance the overall customer experience and brand reputation. Key Responsibilities: Respond to customer inquiries through platforms such as Re:Amaze, Shopify Inbox, TikTok Shop, and social media channels Resolve customer complaints with empathy, professionalism, and a solution-oriented approach Process returns, replacements, and recycling program codes in a timely manner Monitor and track orders, including identifying fraud risks, errors, and updating order status Manage community engagement by responding to comments and direct messages across platforms like TikTok, Meta, and others Review customer feedback and product reviews, escalating trends and recurring issues Contribute to data-driven insights by supporting ticket tagging, tracking sheets, and reporting processes Handle ticket management, including customer inquiries, complaints, returns, and replacements Perform order monitoring by reviewing daily orders for fraud risk, errors, and fulfillment issues Maintain active brand presence through community engagement by responding to comments and messages Monitor product and service reviews to track customer sentiment and escalate recurring concerns Support reporting by tagging tickets, updating tracking documents, and contributing to performance reports Assist with ad hoc projects and collaborate cross-functionally as needed Qualifications: Minimum 1 year of experience in customer support, e-commerce, or community management Strong written communication skills with the ability to adapt tone to a friendly, approachable, and solution-oriented brand voice Experience with Shopify, TikTok Shop, or customer service platforms such as Re:Amaze, Zendesk, Gorgias, etc., is preferred Detail-oriented, process-driven, and able to multitask effectively across multiple platforms Ability to work independently while escalating issues appropriately when necessary Open to work in Night Shifts