Customer Support Representative(Gaming Process)

Essential Job Functions

• Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication.
• Adapt to customer needs to provide top quality support for both technical and non-technical issues
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and
  

• Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction
• To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
  

Who We Are Looking For

• Should have a minimum of 1-3 years of work experience as a CX executive preferably into Gaming Industry.
• Worked for US based Customer.
• Strong verbal and written communication skills.
• Great communication skills via phone, email, and chat
• Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack.
• Experience defining KPI’s and measuring support-related activities.
• It's important that you can work in rotational Shift.
• Self-motivation and an attitude that gets things done.