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Fraud Support Specialist(Contractual)

2 years

0 Lacs

delhi india

Posted:4 weeks ago| Platform: Linkedin logo

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Skills Required

support payments resolve analysis data evidence documentation finance leadership accounting service risk zendesk salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate is an energetic self-starter. You will be the face of an upcomingfintech company – you will own the customer relationship from the very beginning.You will interact with customers who are expert in resolving queries. It's importantthat you can work during Pacific U.S. time zone hours.Come join a team of intelligent, fast-paced and mission-driven team!!

About the Position:

Our Customer Support team plays an integral role in our user andcustomer experience. The Fraud Support Specialist will handle issues related todiscrepancies in payments and advances to users and resolve escalations. You'll havethe opportunity to collaborate and continue building best practices for our Fraudteam, and support our dispute resolution process internally and externally. Theperson in this role will work closely with our Fraud Support Lead.

Responsibilities

  • Be a key point of contact for analysis of in-application user activity that
suggests fraud
  • Resolve issues related to data breaches, duplicate accounts and chargebacks
  • Examine potential fraudulent cases, decipher information and create a plan to
resolve cases
  • Navigate disputes through multiple channels
  • Assist in the investigation, creation, and submission of evidence
documentation for chargebacks
  • Become deeply familiar with our consumer-facing applications and their
functionality
  • Handle escalations as directed by the customer support and finance leadership
team
  • Collaborate cross-functionally with our finance and accounting teams to
develop long-term fraud reduction solutions

Who we are looking for

: We are looking for someone who is self-sufficient, driven, andempathetic.
  • 2+ years of call centre and/or customer service-related experience
  • 1+years of experience working in disputes, fraud/risk department, compliance,
or similar
  • Experience with omni-channel support such as Zendesk, Salesforce, Helpdesk,
etc. Our ideal CX candidate will enjoy building relationships with customers.

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