Team Leader

As a Team Leader at TaskUs, you will be responsible for managing the day-to-day planning and operations of your team. Your role will involve driving the performance of teammates to help them achieve their goals, coaching and managing the team, and acting as a bridge between your team and other departments. You will be in charge of ensuring that each teammate delivers on their Service Level Agreement (SLA) and meets their Key Performance Indicators (KPIs). Additionally, you will be required to create reports on your team's performance, document client feedback, manage any arising issues, and act as a liaison between management and your team. Key Responsibilities: - Manage the day-to-day planning and operations of your team - Drive the performance of teammates to help them achieve their goals - Coach and manage the team under your supervision - Ensure each teammate delivers on their SLA and achieves their KPIs - Train and develop your team through team huddles, coaching sessions, and recognizing weaknesses - Create reports on your team's performance and document client feedback - Manage any issues that may arise, including HR-related ones - Act as a liaison between management and your team Qualifications Required: - At least one (1) year of relevant Team Leader experience managing at least 10+ teammates in a customer support role within an outsourcing or similar company - Excellent verbal and written communication skills - Above-average technical know-how - Previous experience in phone, email, and live chat customer support roles is a plus - Familiarity with E-Commerce, ZenDesk, or other CRM tools is preferred - Flexible and willing to work different shifts If you believe you have the leadership skills and experience required to excel as a Team Leader at TaskUs and are excited about working in a dynamic and inclusive environment, we encourage you to apply for this opportunity. Join our team today and be a part of our commitment to supporting People First. TaskUs is an Equal Opportunity Employer. In TaskUs, we value diversity and inclusivity, and we welcome applicants from all backgrounds and demographics. We believe that an inclusive and equitable workplace is essential for innovation and higher performance. If you require reasonable accommodations during the hiring process, please inform us. Explore all TaskUs career opportunities and apply through the provided URL: [TaskUs Careers Page](https://www.taskus.com/careers/). Join us in creating an inclusive environment for all employees, clients, and the community. (Note: The above Job Description is tailored based on the provided information from the JD. Req Id: R_2403_3180),