Fraud Analyst – E-commerce Transactions (L1) (1 to 6 yrs)

Fraud Analyst – E-commerce Transactions (L1) (1 to 6 Years)

Experience

Location

Mode of Engagement

No of Positions

Educational Qualification

Industry

Work Time

What We Are Looking For:

• 1–3 years of experience or internship exposure in

  eCommerce fraud/risk operations

  ,

  order review

  , or

  transaction monitoring

  . 
• Strong

  analytical and investigative mindset

  with the ability to follow structured playbooks and make accurate decisions within defined frameworks. 
• Good

  written communication and documentation skills

  for preparing clear review notes and case updates. 
• Working knowledge of

  Excel/Google Sheets

  (filters, pivots, lookups, and basic formulas) and the ability to meet

  SLAs and quality standards

  in fast-paced review environments. 

Responsibilities:

• Review

  eCommerce transactions

  flagged as high-risk using defined

  SOPs

  and multiple fraud signals such as payment details, IP/device, and account behavior. 
• Perform basic

  identity verification checks

  (shipping address, email, contact, and payment validation) to confirm customer intent. 
• Accurately document case notes and take

  approve, decline, or escalate

  decisions following investigation protocols. 
• Maintain queue health by achieving

  turnaround time, accuracy, and productivity SLAs

  , especially during high-volume periods. 
• Identify and report

  recurring fraud patterns

  and anomalies (account takeovers, promo abuse, reshipping) to the Fraud Strategy (L2) team. 
• Adhere to

  data security and privacy standards (GDPR)

  and maintain structured case documentation for audits. 

Qualifications:

• Bachelor’s degree (any discipline) or equivalent. 
• Prior internship or 1+ years of hands-on experience in

  eCommerce fraud review

  ,

  risk operations

  , or

  customer transaction analysis

  . 
• Basic understanding of

  fraud detection tools

  (e.g., Sift, Forter, Riskified, Signifyd, SEON, Ekata, Stripe, Adyen, Checkout.com). 
• Familiarity with

  ticketing tools

  like Zendesk, Jira, or ServiceNow. 
• Strong

  attention to detail, logical reasoning

  , and ability to work effectively in a remote, high-accuracy environment.