2808 Zendesk Jobs - Page 12

Primary Title: Customer Support Intern (Remote) Industry & Sector: Information Technology & Software Services—customer-facing support for SaaS and technology products. This remote internship is designed for candidates across India who want hands-on experience in product support, customer operations, and service delivery for a fast-moving tech environment. About The Opportunity Join a technology-driven support team delivering exceptional customer experiences for B2B and B2C users of cloud and SaaS products. This internship offers practical exposure to ticket management, customer communication channels (email, chat, voice), and basic product troubleshooting while working fully remote from anyw...

JOB OBJECTIVE JiBe is a cloud based fully integrated ERP system for the shipping industry. Project Manager goal is to comply with JiBe company policies regulated by International Shipping and flag regulations and requirements to allow shipping companies to improve Productivity, Efficiency and Safety Standards, while reducing costs. JiBe ERP Strives for Streamlining of processes, Provide Competitive software packages to clients by creating pre-defined workflows that Optimize Organization ability to meet the ever-changing demand in Shipping. In such Scenario Project manager role plays an Important aspect for JiBe to meet the client expectations for Proper Project Management and Handling. Proje...

About Diversified Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What To Expect At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and...

Job Description Customer Service: Manage Customer Service functions in dynamic business requirement and ongoing supply chain issues in order to achieve both Top & Bottom-line business growth manage Supply Planning Monitor and Support Sales order creation, Purchase order creation, Master setups related to material, customer, etc. Analyse customer forecast, discuss with business team and customers and align accordingly Lead and manage the required set-ups to operationalize new lanes for transacting businesses for Client sourced products. All Supply Chain related claims, returns, refusals from the customer are to be handled appropriately. Lead the investigation and closure of cases. Review Invo...

Job Description As a Manager (MVP), you will be leading a team through all the phases of the client acquisition (New Program Transition) of Field Services Operations process under stringent timelines. This includes but not limited to understanding of the client requirements through SOW/NPT template, identifying the gaps between client requirements and ISG delivery capabilities in the all region, workforce capacity planning, predictive profit delivery and providing innovative data driven project planning and executing strategies. The leader should have prior experience of leading a team of minimum 4 to 5 individuals remotely and on site and drive performance management through KPIs designed t...

Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. ...

Role & responsibilities * Provide first level contact and problem resolution for users with hardware, software and application issues. * Respond to queries via phone, email, chat, or ticketing system. * Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity. * Escalate unresolved issues to the next level of support. * Maintain accurate records of issues and solutions within the ticketing system. * Assist in setting up new user accounts and work stations. * follow up with users to ensure full resolution of issues. * provide support for remote users and mobile devices. * Document internal procedures and contribute to knowledge base articles. ...

Job Summary: Client is looking for Sr Software Development Engineer and this is remote position from India. Responsibilities: Possess strong problem solving and communication skills. Must be able to articulate an issue, identify solution options, and communicate the best course of action to the client; document the solution requirements and features in a Statement of Work for customer review and acceptance. A self-starter with the ability to work independently and manage time effectively; able to switch between several projects/tasks in a given week. The ability to work with a client to gather and document business requirements, determine level of effort for a project, and accurately estimat...

Company Overview Jaynik Eduserve is a product-based EdTech company revolutionizing education management. Our comprehensive ERP platform is used by universities, colleges, and schools to streamline academic, administrative, and financial operations. We’re passionate about building scalable, user-friendly, and impactful software that transforms the way education is delivered. Why Join Us? Work on a leading ERP product trusted by educational institutions Thrive in a collaborative, innovative, and growth-focused environment Tackle real-world challenges in the EdTech domain Learn and grow alongside experienced professionals Job Summary: We are seeking a proactive and detail-oriented Customer Supp...

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password reset...

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

We are looking for a dedicated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards across all channels. This role requires a proactive leader who can drive customer satisfaction, resolve issues efficiently, and continuously improve service processes. Key Responsibilities: Team Leadership & Development: Supervise, train, and mentor customer service representatives. Set performance goals and conduct regular performance evaluations. Schedule shifts and manage team workload to ensure adequate coverage. Customer Experience Management: Handle complex or escalated customer inquiries and complaints professionally. Monitor and analyze cust...

About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 1,00,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Who we’re looking for Zendesk’s Employee Experience Applications team shapes how 6,000+ colleagues connect, build, and ship great products. We need an outgoing, innov...

Key Responsibilities : Provide real-time technical support to international clients via chat/email (non-voice). Diagnose and resolve software, hardware, OS, browser, network, and basic IT-related issues. Escalate complex issues to L2/L3 support teams with proper documentation. Guide customers through step-by-step solutions, remote troubleshooting (if applicable), and configuration support. Maintain high levels of customer satisfaction, adhering to response and resolution SLAs. Document all interactions in the ticketing system with clarity and accuracy. Collaborate with internal tech teams to provide feedback and suggest process improvements. Stay updated on product and system changes, patche...

Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home. Learn More About Us On Our Company Page. Where we work Udemy is a global company headquartered in San Francisco, wit...

🌐 We're Hiring: Digital Strategy Manager – Call Center 📍 Location: Thane 🕒 Experience: Minimum 5 Years 💼 Industry: Customer Service | Digital Transformation 📝 Employment Type: Full-Time Experience in debt collection process mandatory. Are you passionate about using digital innovation to transform customer experiences? We're looking for a Digital Strategy Manager to lead digital initiatives within our call center operations — blending tech, data, and strategy to deliver seamless, efficient, and scalable customer engagement. 🔍 What You’ll Do: Develop and drive digital strategies aligned with business goals Manage and optimize digital channels: chat, email, web, self-service Use data & analytic...

Role Overview: We are looking for a proactive Zendesk Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal teams and stake...

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal team...

Sr. Specialist – Customer Service Operations (CS OPS) Location: Gurgaon, India Function: Consumer Experience Experience : 3-6 Years Role Purpose : As a Sr. Specialist CS OPS at adidas, you will ensure a premium customer service experience across eCom and retail channels. You will manage BPO/vendor operations, drive KPI performance , and support efficiency, quality, and membership-first initiatives. What We’re Looking For Experience 3+ years in Customer Service (BPO / Contact Center Operations) Proven track record in vendor management and operational excellence Exposure to Retail, eCommerce, or Digital consumer service environments Experience managing multi-country or complex CS processes KPI...

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password reset...

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password reset...

As an AEM Production Support candidate for an e-Commerce company, your role will involve the following: **Role Overview:** You will be responsible for providing production support, troubleshooting issues effectively, and identifying root causes. Your role will also require excellent functional knowledge of eCommerce and proficiency in writing and understanding SQL queries. Additionally, hands-on experience with observability tools like Dynatrace, Catchpoint, or New Relic will be essential. **Key Responsibilities:** - Possess strong experience in production support - Effectively troubleshoot and identify root causes of issues - Demonstrate excellent functional knowledge of eCommerce - Profici...

Role: IT Help Desk Specialist Level 2 Work Location: Thane, Maharashtra Total Experience: 3+years Shift: US Shift Hours & Rotational Shift We are seeking an experienced Help Desk Specialist Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment . A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practi...

You are sought to be an experienced Technical Support Team Lead or Technical Manager to oversee the VOIP services support team. Your responsibilities will include managing a team of engineers, addressing escalated VOIP-related issues, and ensuring top-notch service delivery to clients, particularly in the US market. Your role demands a strong technical background in VOIP technologies, exceptional leadership skills, and the ability to handle intricate technical challenges while upholding superior customer satisfaction. **Key Responsibilities:** - Lead, mentor, and manage a team of technical support engineers specialized in VOIP solutions. - Provide technical guidance and escalate complex tech...

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services, enabling the success of our SMS and Voice Operations across the company. This means delivering numbers and associated services for Vonage Number Inventory, API, Contact Center, and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth. Why This Role Matters Vonage works with both carrier partners and has acquired licences to operate as a ...