5685 Zendesk Jobs - Page 12

Title: Quality Analyst – Customer Service Department: Customer Service / Operations Location: Verdant-84 (Pune) Employment Type: Full-Time About the Role We are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels—email, chat, voice, and social media—to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment. Key Responsibilities Monitor and evaluate the qu...

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp. Enabling 150,000+ Businesses with WhatsApp Engagement & Marketing 800 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors....

We are looking for an experienced Application Support Engineer with strong SaaS expertise and exceptional communication skills to join our global support team. What You Will Do Work closely with Application Support Engineers and Support Managers to deliver world-class customer support across SaaS product suite, catering to SMBs and large enterprise customers on platforms such as Etsy, Groupon Goods, Shopify, and Amazon. Provide real-time assistance via chat and ticketing systems, ensuring timely, accurate, and empathetic responses. Use customer insights and data analysis to identify recurring issues, recommend improvements, and share actionable findings with internal teams. Collaborate with ...

Job Title Suggestion: Customer Support Manager - Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Experience: 10–15 years Salary: 90,000 - 1,50,000 Per Month Note: Minimum last 5 years in customer support Head roles within fintech or financial services. About Company: The company is a rapidly growing fintech firm based in Gurugram, dedicated to providing secure, scalable financial technology services. Our customer support team is a core pillar, ensuring customer satisfaction and fueling growth. Role Overview: We are looking for an experienced Customer Support Manager who will manage the day-to-day operations of our support team. The manager will ha...

Job Title Suggestion: Head of Customer Support, Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Compensation: ₹1,20,000 – ₹1,50,000 per month Exp.: 10–15 years ( with at least last 5 years in the fintech or financial services industry) About company Limited: The Company is a dynamic fintech company based in Gurugram, focused on delivering innovative financial solutions. We are committed to providing exceptional customer experiences through scalable support operations, technological excellence, and customer-centric strategies. Role Overview: As the Head of Customer Support , you will be responsible for creating, leading, and scaling the customer su...

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com . As a Principal Software Engineer, you’ll lead a cross-functional team to build and scale Spreetail’s Customer Experience offerings to improve customer retention, decrease various leakages in returns/refunds, and increase automation of very manual processes. You’ll influence product, strategy, and tech direction, and collaborate with executive stakeholders in Merchandising, Supply Chain, Brand Management, and Customer Experience. How You Will Achieve Success Build and...

Role & responsibilities Strong experience in implementing the ITSM module with solid ITIL knowledge Hands-on experience in migration projects Experience with third-party integrations Good understanding of SLAs, Incident, Request, Change & Problem Management processes Experience: 4 to 5 years

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

As an Lead Qualification Specialist, you will gain a deep understanding of SaaS product that eVitalRx offers for retail pharmacies and will be communicating with new pharmacies on a daily basis. What youll be working on Pursuing Incoming leads and moving them through the sales cycle Communicating with pharmacies and understanding their requirements to identify the opportunities how eVitalRx can help Introducing eVitalRx features to interested pharmacies and helping them schedule demo with appropriate Asst Lead manager or Business Development Manager You're a right fit if You are curious about Pharmacy space or software (SaaS) products Demonstrated strong communication skills (listening and s...

As a BDM, you will gain a deep understanding of SaaS product that eVitalRx offers for retail pharmacies and will be communicating with new pharmacies on a daily basis. What youll be working on Generating leads by visiting Medical Stores and moving them through the sales cycle Communicating with pharmacies and understanding their requirements to identify the opportunities how eVitalRx can help Introducing eVitalRx features to interested pharmacies, conducting onsite demos, solving queries, taking feedbacks and closing the deal Train entry level Business Development Executives You're a right fit if You are curious about Pharmacy space or software (SaaS) products Demonstrated strong communicati...

SiftHub is a revenue acceleration AI platform that unlocks 10x productivity for sales and solutions teams. It serves as a central hub to collate and sift through all your conversations, knowledge and deal context scattered across Drive, Sharepoint, Confluence, Gong, CRM, Slack, Zendesk. From last-minute meeting prep to competitive intel and RFPs to buyer Q&A, our autonomous agents unblock deals so your SEs and AEs can focus on engaging with customers. As a member of our team, you'll be at the forefront of this exciting technology revolution, working alongside some of the brightest minds in the industry to bring our platform to life. We're looking for individuals who are passionate about AI a...

Job Title: Technical Support Engineer Experience: 1+ Years Location: Chennai Job Description We are looking for a dedicated Technical Support Engineer with 1+ years of experience to handle customer issues efficiently and professionally. The ideal candidate must have strong communication skills, customer-handling abilities, and hands-on experience supporting users via SMS, email, and other support channels . Key Responsibilities Provide L1 technical support to customers through SMS, email, and call channels. Diagnose and troubleshoot basic technical issues reported by end users. Log issues in the ticketing system and ensure timely follow-up until resolution. Escalate complex problems to the L...

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform. About The Role The Support Systems Engineering and Operations (SSEO) team is on a mission to make lif...

Job Description Who we're looking for: We are looking for an engineering leader who has experience running engineering teams, owning critical application-level functions, and partnering closely with other key members of the Product Development team. This person will lead Agent workspace software development teams for Zendesk’s Support product (and beyond). What you’ll be doing: Leading one or more engineering teams (and growing), implementing solutions for agent experience, support ticket UI, and associated frontend infrastructure infrastructure. Participating as an engineering leader in the larger Support Engineering organization. Hiring, developing, and mentoring engineers within Zendesk S...

Profile Details: Role: SaaSify Customer Success Associate Work Experience : 1 to 3 years. Work Timing: India or EMEA Shift Description: Spektra Systems is seeking a Customer Success Associate to provide exceptional support to our SaaSify clients in a 24/7 support environment. As the first point of contact, you will play a crucial role in diagnosing and resolving issues, ensuring customer satisfaction, and escalating complex cases as needed. This role requires strong problem-solving skills, cross-team collaboration, and a focus on process improvement. You will work closely with engineering, technical support, and customer success teams to enhance the overall customer experience and drive oper...

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-firs...

Location: Bengaluru, India About SecPod SecPod is a leading cybersecurity technology company committed to preventing cyberattacks through proactive security. Its mission is to secure every connected computing device across modern enterprises by delivering preventive, automated, and intelligent cybersecurity. At the core of SecPod’s offerings is the Saner Platform - a suite of solutions that help organizations establish a strong security posture and prevent cyberattacks before they strike. Role Summary The Director of Customer Success & Support will own the entire post-sales customer journey. This includes customer onboarding, technical adoption, continuous value realization, retention, and c...

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the worldʼs most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional de...

Job Description Who we're looking for: We are looking for an engineering leader who has experience running engineering teams, owning critical application-level functions, and partnering closely with other key members of the Product Development team. This person will lead Agent workspace software development teams for Zendesk’s Support product (and beyond). What You’ll Be Doing Leading one or more engineering teams (and growing), implementing solutions for agent experience, support ticket UI, and associated frontend infrastructure infrastructure. Participating as an engineering leader in the larger Support Engineering organization. Hiring, developing, and mentoring engineers within Zendesk Su...

This role is for one of the Weekday's clients Salary range: Rs 200000 - Rs 500000 (ie INR 2-5 LPA) Min Experience: 1 years Location: Chandigarh, Mohali, Panchkula, Zirakpur JobType: full-time We are seeking a detail-oriented and proactive MIS Analyst to support our D2C Freight vertical. The role involves preparing reports, ensuring data accuracy, providing actionable insights to operational teams, and maintaining smooth information flow across departments. This position requires strong analytical skills, proficiency in reporting tools, and the ability to support decision-making through data. Requirements Key Responsibilities: Data Analysis & Reporting Prepare, validate, and maintain daily, w...

This role is for one of the Weekday's clients Salary range: Rs 200000 - Rs 500000 (ie INR 2-5 LPA) Min Experience: 1 years Location: Chandigarh, Mohali, Panchkula, Zirakpur JobType: full-time We are seeking a detail-oriented and proactive MIS Analyst to support our D2C Freight vertical. The role involves preparing reports, ensuring data accuracy, providing actionable insights to operational teams, and maintaining smooth information flow across departments. This position requires strong analytical skills, proficiency in reporting tools, and the ability to support decision-making through data. Requirements Key Responsibilities: Data Analysis & Reporting Prepare, validate, and maintain daily, w...

This role is for one of the Weekday's clients Salary range: Rs 200000 - Rs 500000 (ie INR 2-5 LPA) Min Experience: 1 years Location: Chandigarh, Mohali, Panchkula, Zirakpur JobType: full-time We are seeking a detail-oriented and proactive MIS Analyst to support our D2C Freight vertical. The role involves preparing reports, ensuring data accuracy, providing actionable insights to operational teams, and maintaining smooth information flow across departments. This position requires strong analytical skills, proficiency in reporting tools, and the ability to support decision-making through data. Requirements Key Responsibilities: Data Analysis & Reporting Prepare, validate, and maintain daily, w...

This role is for one of the Weekday's clients Salary range: Rs 200000 - Rs 500000 (ie INR 2-5 LPA) Min Experience: 1 years Location: Chandigarh, Mohali, Panchkula, Zirakpur JobType: full-time We are seeking a detail-oriented and proactive MIS Analyst to support our D2C Freight vertical. The role involves preparing reports, ensuring data accuracy, providing actionable insights to operational teams, and maintaining smooth information flow across departments. This position requires strong analytical skills, proficiency in reporting tools, and the ability to support decision-making through data. Requirements Key Responsibilities: Data Analysis & Reporting Prepare, validate, and maintain daily, w...

Job Description Who we're looking for: We are looking for an engineering leader who has experience running engineering teams, owning critical application-level functions, and partnering closely with other key members of the Product Development team. This person will lead Agent workspace software development teams for Zendesk’s Support product (and beyond). What you’ll be doing: Leading one or more engineering teams (and growing), implementing solutions for agent experience, support ticket UI, and associated frontend infrastructure infrastructure. Participating as an engineering leader in the larger Support Engineering organization. Hiring, developing, and mentoring engineers within Zendesk S...