1616 Zendesk Jobs - Page 12

As the Quality Assurance Officer at Kaseya, you will play a crucial role in enhancing customer interactions, improving agent performance, and optimizing support processes within our Contact Center team. With a strong background in quality assurance and a passion for continuous improvement, you will contribute to driving the success of our organization. You should have at least 2-4 years of experience in a contact center quality assurance or process improvement role, ideally within the IT industry working with Tickets. Proficiency in QA methodologies, call monitoring tools, and customer service metrics is essential. Additionally, skills in data analysis tools such as Excel, Power BI, or similar applications are required. Your responsibilities will include monitoring and evaluating inbound and outbound customer interactions across various channels, analyzing agent behavior and adherence to standards, identifying opportunities for improvement, and developing quality scorecards and performance dashboards. You will also provide actionable feedback to supervisors and managers, collaborate with training and operations teams on improvement initiatives, track program effectiveness, conduct root cause analysis, and support calibration sessions. Preferred skills for this role include experience with CRM and contact center platforms like Zendesk and Five9, familiarity with process improvement methodologies such as Six Sigma or Lean, and certifications in Quality Assurance or Customer Experience like COPC, ISO 9001, CCXP. Join us at Kaseya, where we value dedication, innovation, and a drive for excellence. Be a part of our dynamic team and contribute to #ChangingLives with our award-winning solutions and customer-centric approach.,

As an International Customer Service Representative (Night Shift) at our fast-paced global Business Process Outsourcing (BPO) company, you will be responsible for providing multilingual voice and digital support services for Fortune 500 technology, e-commerce, and fintech clients. Operating from our India-based contact centre, you will deliver round-the-clock customer experience solutions aligned with North American and European time zones. Your role will involve handling inbound and outbound voice calls, emails, and live chats from US/UK customers, with a focus on achieving first-contact resolution. You will troubleshoot product or service queries, accurately log cases in CRM systems, and escalate complex issues following Standard Operating Procedures. Meeting or exceeding daily key performance indicators for average handling time, customer satisfaction (CSAT), and service level adherence will be essential. Documenting interactions with clear, concise notes to ensure seamless follow-up across shifts is also a key responsibility. Collaborating with team leads to identify recurring issues and recommend process or knowledge-base improvements will be crucial. Upholding data privacy, security, and compliance standards (GDPR/PCI) during every customer interaction is a non-negotiable requirement. To excel in this role, you must have a graduate degree or equivalent with at least 1 year of experience in international voice support. Excellent verbal and written English skills with a neutral or US accent are essential. Proficiency in customer service CRMs such as Salesforce, Zendesk, or similar platforms is required. You should be available to work permanent night shifts, weekends, and Indian public holidays. A typing speed of 35+ words per minute with high accuracy is also necessary. Preferred qualifications include experience supporting Software as a Service (SaaS) or e-commerce products, knowledge of de-escalation and upselling techniques, and familiarity with ITIL ticketing workflows and remote troubleshooting tools. In return, we offer a fixed night-shift allowance, performance bonuses, and health insurance from day one. Door-to-door secure cab transport with GPS tracking is provided for your convenience. Our engaging and inclusive workplace offers paid learning modules and rapid career advancement opportunities to Quality Analyst or Team Lead roles within 18 months. If you are looking to deliver world-class customer experiences and accelerate your global support career, join us at our on-site contact centre in India (city allocation based on project). We are excited to welcome dedicated professionals who are passionate about providing exceptional customer service.,

As an Onboarding Specialist at RunLoyal, a leading SaaS platform in the pet care industry based in Salem, you will play a pivotal role in guiding new clients through a seamless transition onto our platform. Your responsibilities will include training clients through calls, webinars, and email support on best practices for using our software, providing top-tier customer support by addressing queries and troubleshooting issues, and collaborating with internal teams to ensure smooth data migration and system setup. Your attention to detail and ability to manage multiple client progress points will be key in maintaining detailed documentation of onboarding progress and client interactions. By identifying workflow improvements to enhance efficiency and user experience, you will contribute to the continuous enhancement of our services. Your proactive follow-through will be essential in keeping clients engaged and successful throughout their onboarding journey. To excel in this role, you must have professional experience in the pet industry, excellent written and verbal communication skills, and proficiency in Excel, Word, CRM software, and customer support platforms such as Zendesk and Freshdesk. Sales experience will be an added advantage. While experience as an Onboarding Specialist or working at a SaaS company is desirable, a passion for pets and customer success is paramount. At RunLoyal, we value customer commitment, attention to detail, passion for pets, collaboration, trust, fearlessness, and ownership. If you are enthusiastic about transforming the pet care industry, we encourage you to apply even if you do not meet every single requirement. We are looking for individuals who are eager to learn, embrace challenges, and contribute to our dynamic work environment. Joining us offers a competitive salary and benefits package, the opportunity to work with cutting-edge technology, and a chance for career growth in a team dedicated to revolutionizing the pet care industry. If you are interested in this exciting opportunity, please contact 6385599102. This is a full-time, permanent position with a US shift schedule. Candidates must be willing to commute or relocate to Salem, Tamil Nadu. Experience with Zendesk, Freshdesk, and CRM tools is required, with night shift availability preferred. The work location is in person. We look forward to hearing from passionate candidates who are committed to customer success and eager to contribute to our innovative solutions in the pet care industry.,

Who We Are Is What We Do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries. Responsibilities Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries Admin support: generation of reports, employment verification letters, HRIS administration Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel Qualifications 3-5 years of International HR professional experience in a high-volume and fast paced environment with a focus on Indian Labor Law Strong analytical skills: identify, scope and resolve complex and sensitive HR issues Data driven: you challenge status quo and strive to improve response times and employee experience Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com . You can view the most up-to-date job listings at Deel by visiting our careers page . Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation. We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Technical Support Engineer 3 on Twilio’s Programmable Voice Support Team. About The Job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. Speak with customers in order to guide them through the development of their voice application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom. Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems and assist in process betterments. Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 4 to 7 years of experience in a client-facing, technical role. Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark). 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX. Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own. Ability to advise on improvements for the Voice product. Ability to make sound decisions quickly and efficiently. Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions. Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC. Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position. You will help customers solve their technical challenges through tickets, phone calls, and chat conversations You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need. Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30am am to 3:30 pm India standard time. Desired Excellent written and verbal communication skills. Previous experience or knowledge of Twilio products. Previous experience with IP-PBX configuration. Previous experience with JIRA, Zendesk, or similar ticketing systems. Location This position would be located in remote India (Karnataka, Maharashtra, Tamil Nadu, Telangana & Delhi) What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Roles and Responsibilities The Membership Relations Officer is responsible for fostering strong relationships with members, ensuring their needs are met, and enhancing their overall experience with the organization. This role involves engaging with members, addressing inquiries, resolving issues, and contributing to strategies that increase member satisfaction and retention across a growing international community. Manage membership queries, resolve issues, and provide excellent customer service Using Zendesk or Direct emails. Maintain accurate records in Salesforce CRM: process invoices, payments, refunds, and member updates. Support new members and group onboarding through personalized sessions and orientation Provide exceptional client relationship management by understanding their needs and preferences. Maintain and support subscription processes for individual and joint members. Use quarterly and annual data to support membership forecasting and performance reporting. Desired Candidate Profile 0-4 years of experience in a similar role (Membership Relationship Officer) or related field (e.g., Customer Relationship Management), membership or Communications. Strong communication skills for effective interaction with clients over phone calls, emails, or chats. Experience in Salesforce CRM will be advantage Proficiency in Microsoft Office (Excel, Word); knowledge of PivotTables is a plus Share your profile to yuvaraju@prodigyrecruit.com or call 9884286090

Job Title: L1 Desktop Support Engineer Location: [Chandigarh] Department: IT Support / Service Desk Reports To: IT Support Lead / IT Manager Job Type: Full-time Job Summary: We are seeking an enthusiastic and technically capable L1 Desktop Support Engineer to join our IT support team. In this entry-level role, you will be the first point of contact for end-users, providing essential technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role is ideal for recent graduates or junior IT professionals who are eager to build their careers in IT support and gain hands-on experience in a dynamic work environment. Key Responsibilities: Act as the first line of support for all IT-related issues (hardware, software, network, and peripherals). Respond to service requests via phone, email, chat, or ticketing system. Diagnose and resolve basic technical issues in a timely and professional manner. Install, configure, and maintain desktops, laptops, printers, and other end-user equipment. Assist in setting up and supporting user accounts, email, and permissions (Active Directory, Microsoft 365). Escalate complex or unresolved issues to L2 or L3 support as needed. Maintain accurate records of user issues and troubleshooting steps. Support video conferencing systems and meeting room equipment. Provide basic support for mobile devices (Android/iOS). Ensure compliance with company IT policies and security standards. Required Skills & Qualifications: Diploma or Bachelor's degree in IT, Computer Science, or related field. 0–1 years of experience in desktop or technical support (internships or coursework acceptable). Basic understanding of: Microsoft Windows 10/11 Microsoft Office 365 Computer hardware components Strong communication and interpersonal skills. Eagerness to learn and ability to work in a team environment. Good time management and organizational skills. Ability to follow procedures and document actions clearly. Preferred Qualifications (Nice to Have): CompTIA A+, Microsoft MCP, or similar certification. Familiarity with IT ticketing systems (e.g., ServiceNow, Freshservice, or Zendesk). Basic networking knowledge (IP addressing, DNS, DHCP). Exposure to Active Directory or MDM solutions (e.g., Intune, Jamf). Work Conditions: Standard business hours, with potential for rotational on-call or weekend shifts. Onsite role . May require occasional lifting/moving of IT equipment.

Job Title: Process Associate/Analyst – (Email and Email + Voice) Location: Onsite – Hyderabad (WFO) Work Type: Full-Time | Rotational Shifts (Day/Night, Weekends) Experience: 6 Months – 4 Years Role Overview: We’re seeking experienced and customer-focused professionals to manage voice and email-based support. This hybrid role blends frontline customer service with process optimization, quality control, and performance reporting. Apply – Click Here For Associates (6 Months – 2 Years of Experience) Key Responsibilities: Respond to customer queries via email and voice channels promptly and professionally. Document interactions in CRM tools (Zendesk, Freshdesk, Salesforce, Outlook). Resolve issues within defined SLAs and escalate as needed. Follow standard scripts/templates and communication guidelines. Support a high-quality customer experience with empathy and accuracy. Required Skills: 1–2 years in BPO/email/voice support roles. Strong written and spoken English with neutral accent. Familiar with email/ticketing platforms and basic MS Office (Excel, Word). Good typing speed, multitasking ability, and customer-centric mindset. Willingness to work rotational shifts (including nights/weekends). For Senior Executives / Analysts (2 – 4 Years of Experience) Key Responsibilities: Lead by example in resolving complex queries via voice/email. Monitor team metrics (CSAT, AHT, FRT, quality) and coach junior agents. Optimize workflows, templates, and escalation processes. Conduct quality checks and support onboarding/training of new joiners. Analyze support data, identify gaps, and suggest process improvements. Collaborate with internal teams for issue resolution and client updates. ' Required Skills: 2–4 years of experience in customer support (voice/email) within BPO or shared services. Strong communication, reporting, and analytical skills. Proficient in CRMs like Zendesk/Freshdesk/Salesforce and MS Excel/Sheets. Experience in quality audits, coaching, or SLA-based operations. Exposure to process improvement (Lean/Six Sigma) is a plus. Perks & Benefits: Competitive salary + performance incentives & shift allowances Health insurance & wellness programs Meal facility provided for employees working onsite. Training, certifications, and internal growth opportunities Recognition programs & a collaborative work culture About Indium - Click Here Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality Engineering. With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch a Top Data Analytics Company, and ISG as Strong Contender in Data Science Services. We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growing companies. #EmailSupport #CustomerSupport #EmailProcess #CustomerService #SupportAssociate #WrittenCommunication #BPOJobs #HiringNow #JobOpening #EmailSupport #CustomerSupport #EmailProcess #CustomerService #SupportAssociate #WrittenCommunication #BPOJobs #HiringNow #JobOpening

COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. KKR's Gurugram office will provide best in class services and solutions to our internal stakeholders and clients, drive organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation. The office will contain multifunctional business capabilities and will be integral in furthering the growth and transformation of KKR. TEAM OVERVIEW KKR’s Finance, Tax, and Accounting team oversees the firm’s tax compliance, credit and accounting, and reporting matters to produce analytical insights that drive business decisions and long-term success. The team is responsible for designing efficient frameworks through internal and external data and reports to understand the market environment and business dynamics and implement best practices. The team also collaborates closely with KKR’s Legal and Compliance team to ensure compliance and accurate reporting and performance of our corporate tax entities related to our investment funds. The Finance, Tax, and Accounting team also functions as a support for clients, from onboarding to investor communications and overall relationship management across all asset class, as well as responding to any ad-hoc tax-related requests. POSITION SUMMARY This role is responsible for providing first-line support for all inquiries related to accounts payable processes, including invoice status, payment issues, and vendor account concerns. This role ensures timely and accurate resolution of queries from vendors and internal stakeholders while maintaining compliance with financial policies and service level agreements (SLAs). The position requires strong problem-solving skills, attention to detail, and effective communication to support seamless AP operations and contribute to overall financial process efficiency. ROLES & RESPONSIBILITIES Operational Excellence Manage incoming inquiries related to accounts payable via email or a ticketing system. Provide accurate and timely responses to queries from vendors and internal departments regarding invoice status, payment details, and issue resolution. Investigate and resolve discrepancies in invoices, purchase orders, and payment transactions. Collaborate with procurement, receiving, and finance teams to resolve three-way match exceptions and other invoice-related issues. Log all inquiries and resolutions in the helpdesk/ticketing system (e.g., ServiceNow, Zendesk, JIRA). Monitor and prioritize tickets to ensure adherence to service level agreements (SLAs). Assist vendors with onboarding processes and documentation requirements. Ensure vendor master data is accurate and up to date in the system. Maintain up-to-date helpdesk FAQs and process documentation to ensure consistent support. Generate and analyze helpdesk performance reports, including volume, resolution time, and common issues. Identify recurring issues or process inefficiencies and recommend improvements to streamline AP support operations. Participate in AP process improvement projects or system upgrades as needed. Stakeholder Management Serve as a point of contact for Accounts Payable inquiries and respond in a timely manner to support positive vendor relations and communication. Identify and communicate invoice discrepancies to vendors/suppliers and confirm banking details are correctly reflected in vendor management database. QUALIFICATIONS Bachelor's Degree or equivalent work experience required. 1-4 years of experience in similar roles and understanding business processes for Accounts Payable. Experience in a multinational Financial Services organization and/or Private Equity preferred. Strong experience with ERP accounting system (SAP HANA) preferred. Experience with Service Now preferred Experience with Concur Expense/Invoice & Coupa preferred. Proficiency in data analytics and report development. Advanced proficiency in Excel. Displays high intellectual curiosity and innovative mindset. Demonstrates highest levels of integrity. Focuses on delivery excellence and accountability. Displays team-work orientation and is highly collaborative. Builds strong relationships with local and global colleagues. Displays behaviors of self-reliance. KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

Job Title: Customer Support representative(E-Commerce) Location: Phase 1 Mohali, Punjab Job Type: Full-Time Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM Reports To: Customer Support Manager / Operations Manager About Us: We are a growing e-commerce business committed to providing excellent products and an exceptional customer experience. We’re looking for a proactive and empathetic Customer Support Officer to be the voice of our brand, helping resolve customer issues and maintaining high customer satisfaction across all touchpoints. Key Responsibilities:Customer Service & Inquiries Respond to day-to-day customer queries via email, live chat, and social media (where applicable) in a timely, professional, and friendly manner. Assist customers with order issues, product inquiries, delivery questions, returns, and general support. Maintain customer satisfaction by providing accurate, consistent, and clear communication. Payment & Dispute Resolution Handle and respond to PayPal cases professionally and within required deadlines, providing all necessary documentation and evidence to resolve disputes. Manage bank chargeback claims by compiling detailed reports, submitting rebuttals, and communicating with financial institutions to resolve disputes efficiently. Identify patterns in disputes and suggest preventative measures. Operational Support Collaborate with the warehouse or fulfillment teams to investigate and resolve delivery and order fulfillment issues. Use internal systems (e.g., Shopify, PayPal, Stripe, CRM platforms) to access customer order history and update records accordingly. Track and escalate unresolved issues appropriately to internal teams. Customer Retention Offer goodwill gestures or discounts where necessary and within policy to retain unhappy customers and turn negative experiences into positive ones. Collect and summarize feedback to inform product improvements or operational adjustments. Required Skills & Experience: 1+ year experience in customer support or service (preferably in e-commerce or online retail). Familiarity with Shopify, PayPal, Stripe , or other e-commerce and payment platforms. Strong communication skills—both written and verbal—with a calm and professional tone. Experience in handling disputes, chargebacks, or financial queries is a strong advantage. High attention to detail and the ability to manage multiple tasks simultaneously. Problem-solving attitude and empathy-driven customer handling approach. Preferred Skills (Not Mandatory): Knowledge of customer service platforms (e.g., Gorgias, Zendesk, Freshdesk). Experience working with international customers and understanding of logistics systems. Basic understanding of fraud detection or e-commerce compliance . Good English Writing SKills Job Types: Full-time, Part-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Expected hours: 45 per week Language: Hindi (Preferred) English (Required) Work Location: In person Speak with the employer +91 9815594980

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. As a Analyst II – L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency. Duties And Responsibilities Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner. Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications. Respond promptly to incidents reported by users or detected through monitoring systems. Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users. Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues. Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks. Knowledge, Skills And Experience Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred. Familiarity with Zendesk and issue management systems like JIRA. Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles. Knowledge of scripting languages (e.g., Groovy, Python, VBA). What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Note - This role will be in Rotational Shifts What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality! What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!

We are a DTC Shapewear brand, dealing in women's shapewear, we are a young team of dynamic individuals, looking for like-minded people to join our team and work with us. Position Overview: We are looking for a highly motivated and customer-centric individual to join our team as a Operations and Customer Support. Someone who has an interest in fashion, clothing and shapewear would be preferred. As the first point of contact for our customers, you will play a crucial role in ensuring a positive and seamless experience. The ideal candidate is not only an excellent communicator but also possesses a genuine passion for resolving customer issues and fostering customer satisfaction. Key Responsibilities: Multichannel Communication: Respond promptly and professionally to customer inquiries via email, chat, social media, and other communication channels. Ensure consistent and accurate communication across all platforms. Customer Satisfaction: Address customer concerns, provide product information, and offer solutions to ensure customer satisfaction. Strive to exceed customer expectations in every interaction. Collaboration with Other Teams: Work closely with other departments, including product development, marketing, and logistics, to resolve customer issues and improve overall customer experience. Provide feedback to internal teams based on customer interactions to contribute to product and service improvements. Problem Resolution: Investigate and analyze customer issues, providing effective and timely solutions. Escalate complex issues to the appropriate teams and follow up to ensure resolution. Documentation and Reporting: Maintain accurate records of customer interactions and transactions. Generate reports on customer feedback, common issues, and trends to inform the company's decision-making process. Continuous Improvement: Stay informed about product updates, policies, and industry trends to provide accurate information to customers. Proactively identify opportunities to improve processes and enhance the overall customer support experience. Qualification: 2–3 years of experience in operations, customer experience, or e-commerce (fashion or D2C brand preferred). Excellent written and verbal communication skills. Ability to handle multiple stakeholders and multitask under pressure. Working knowledge of tools like Shopify, WhatsApp Business, Gorgias/Zendesk, Excel, etc. Strong problem-solving skills with an eye for detail and process optimization. A customer-first mindset with a positive and empathetic approach. Interest in fashion, retail, or women’s lifestyle products is a bonus.

Resolving problems on the product s various features and services, including but not limited to troubleshooting user access, data discrepancies or any other product issues reported. Will be required to be on-call once assigned on necessary weekends and holidays Ensure all customer issues are resolved within the agreed service level agreements. Document and record each customer interaction using the CRM and provide analysis where appropriate to enable engineering team to resolve the issues at hand in an efficient manner Ensure customers are updated regularly and frequently with progress using the support team s ticketing system. Work with Engineering and cross-functional teams to identify impact and help prioritize Ensure all customer issues raised are ticketed and that all investigation progress is managed and followed up on. Execute the Incident Management procedures in the event of a serious live service incident with customers. 2+ years of relevant experience in a customer focused position involving technical knowledge of a companies products and services. Bachelor s degree in Computer Science, Information Technology, Engineering, or equivalent is preferred. Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other tools required. Professional written and interpersonal skills are essential when communicating with customers and clients as well as with internal stakeholders. High work ethic and organizational skills with the ability to self-manage time and deliverables. Able to work on rotating shifts that cover weekends and holidays as required.

Key Responsibilities: Monitoring Tool Support: Provide L2 support for various monitoring tools (e.g., Nagios , Zabbix , Splunk , Prometheus , SolarWinds , AppDynamics , New Relic , etc.). Troubleshoot and resolve escalated alerts , incidents , and issues related to system performance, application health, network connectivity, and infrastructure availability. Collaborate with L1 support teams to assist in the diagnosis and resolution of simpler issues. Incident & Problem Management: Handle escalated incidents from L1 support, providing root cause analysis (RCA) and resolution. Track and maintain records of incidents, problems, and resolutions within the ticketing system (e.g., ServiceNow , JIRA ). Ensure SLA compliance for issue resolution and follow-up on tickets to meet agreed-upon timelines. Alert Management: Review and manage monitoring alerts for critical systems, servers, databases, and applications. Ensure alerts are appropriately categorized and routed for resolution. Investigate and respond to false positives or irrelevant alerts to maintain the integrity of the monitoring system. Performance Monitoring & Reporting: Continuously monitor system health , application performance , and network traffic to proactively identify issues before they affect services. Maintain and improve monitoring dashboards to reflect the current health of the environment. Generate regular reports for system performance and uptime, providing recommendations for improvements or preventive actions. Tool Configuration & Optimization: Assist in the configuration and tuning of monitoring tools to ensure they provide meaningful and actionable data. Customize monitoring thresholds, alerts , and notifications to align with the organization's operational needs. Continuously improve the monitoring setup to ensure that it effectively supports the evolving infrastructure and application stack. Documentation & Knowledge Sharing: Document troubleshooting procedures, known issues, and best practices for the monitoring tools. Share knowledge and insights with L1 support teams to improve their troubleshooting capabilities. Maintain user manuals or standard operating procedures (SOPs) for monitoring tool management and escalation processes. Collaboration & Communication: Collaborate with DevOps , System Admins , and Network Engineers to resolve infrastructure or application performance issues. Communicate effectively with internal teams regarding ongoing incidents, resolution timelines, and potential impacts on services. Proactive System Improvements: Work with the IT Operations team to identify and implement proactive measures to improve the overall system performance and reduce downtime. Provide input for optimizing monitoring thresholds , reducing false alarms, and implementing new monitoring solutions or features. Required Qualifications: 2-5 years of experience in L2 support or operations with monitoring tools . Strong understanding of IT infrastructure , including servers, databases, networks, and applications. Hands-on experience with monitoring tools (e.g., Nagios , Zabbix , Prometheus , Splunk , AppDynamics , New Relic , etc.). Experience working with alert management systems and troubleshooting complex issues . Familiarity with cloud environments (AWS, Azure, GCP) and the related monitoring tools. Solid understanding of system performance metrics and the ability to identify and troubleshoot issues based on performance data. Experience using ticketing systems (e.g., ServiceNow , JIRA , Zendesk ) for incident management and tracking. Proficiency in Linux/Unix and Windows Server operating systems. Scripting knowledge (e.g., Bash , Python , PowerShell ) for automating monitoring tasks and alerts. Good understanding of networking concepts (DNS, HTTP, TCP/IP, etc.) and their impact on monitoring.

About The Opportunity Operating within the fast-paced global Business Process Outsourcing (BPO) industry, we provide multilingual voice and digital support services for Fortune 500 technology, e-commerce and fintech clients. Our India-based contact centre delivers round-the-clock customer experience solutions aligned to North American and European time zones. Role: International Customer Service Representative (Night Shift) Role & Responsibilities Handle inbound and outbound voice calls, emails and live chats from US/UK customers, achieving first-contact resolution. Troubleshoot product or service queries, log cases accurately in CRM, and escalate complex issues per Standard Operating Procedures. Meet or exceed daily KPIs for average handling time, customer satisfaction (CSAT) and service level adherence. Document interactions with clear, concise notes to ensure seamless follow-up across shifts. Collaborate with team leads to identify recurring issues and recommend process or knowledge-base improvements. Uphold data privacy, security and compliance standards (GDPR/PCI) during every customer interaction. Skills & Qualifications Must-Have Graduate degree or equivalent with 1+ year in international voice support. Excellent verbal and written English with neutral/US accent. Proficiency in customer service CRMs (Salesforce, Zendesk or similar). Availability to work permanent night shifts, weekends and Indian public holidays. Typing speed 35+ WPM with high accuracy. Preferred Experience supporting SaaS or e-commerce products. Knowledge of de-escalation and upselling techniques. Familiarity with ITIL ticketing workflows and remote troubleshooting tools. Benefits & Culture Highlights Fixed night-shift allowance, performance bonuses and health insurance from day one. Door-to-door secure cab transport with GPS tracking. Engaging, inclusive workplace with paid learning modules and rapid career advancement to Quality Analyst or Team Lead within 18 months. Location: On-site contact centre, India (city allocation based on project). Join us to deliver world-class customer experiences and accelerate your global support career. Skills: data privacy,communication,de-escalation techniques,neutral/us accent,remote troubleshooting tools,customer service,troubleshooting,excellent verbal and written english,problem solving,itil ticketing workflows,active listening,crm tools,time management,security and compliance standards (gdpr/pci),customer service crm proficiency,familiarity with itil ticketing workflows,bpo,typing speed 35+ wpm,proficiency in customer service crms,customer service crms (salesforce, zendesk or similar),upselling techniques

Key Responsibilities: User Support & Issue Resolution : Provide first-level support for users via phone, email, and chat, addressing IT-related issues such as password resets , software installations , network connectivity issues , printer problems , and other technical issues. Incident Management : Log and categorize all incidents and service requests in the Service Desk ticketing system , ensuring detailed documentation of each issue and its resolution. Problem Identification & Troubleshooting : Identify root causes of issues and perform basic troubleshooting to resolve them, escalating complex problems to the appropriate second- or third-line support teams when necessary. Service Request Management : Process and track IT service requests (e.g., access requests, software installations, new hardware, etc.) and ensure timely delivery in accordance with SLAs. Knowledge Management : Maintain a knowledge base of common issues and solutions to increase efficiency and improve service delivery. Update and share this knowledge regularly. Hardware & Software Support : Provide support for both hardware (e.g., PCs, laptops, printers, mobile devices) and software (e.g., operating systems, office productivity tools, applications) used by the organization. Escalation & Communication : Ensure proper communication with end-users, providing status updates on ongoing issues. Escalate unresolved issues to the appropriate higher-level support teams and monitor resolution progress. Account Management : Assist with user account management tasks, including password resets, access provisioning, and maintaining user profiles in Active Directory , Microsoft 365 , or other identity management systems. System Maintenance & Updates : Assist in the deployment of patches and software updates, including operating system and application updates for desktops and laptops. IT Asset Management : Help with tracking and inventorying IT assets (e.g., hardware, software licenses) and ensure that assets are allocated and returned in accordance with company policies. Training & Guidance : Provide basic training to end-users on new software, systems, or IT tools, ensuring users are equipped to use technology efficiently. Security Awareness : Ensure security best practices are followed by users, including password policies, multi-factor authentication (MFA), and the safe handling of sensitive information. Customer Service : Provide excellent customer service, maintaining professionalism, patience, and effective communication while resolving technical issues. Required Qualifications & Skills: 3-5 years of experience in an IT Service Desk , helpdesk , or technical support role. Basic understanding of ITIL processes and service management concepts. Strong knowledge of Windows and macOS operating systems, including system settings and software installation. Familiarity with Microsoft Office Suite (Word, Excel, Outlook, etc.) and productivity tools (e.g., Google Workspace ). Basic networking knowledge, including troubleshooting Wi-Fi , LAN , and VPN connectivity issues. Experience with ticketing systems such as ServiceNow , Jira Service Desk , or Zendesk . Excellent communication skills, with the ability to explain technical issues in simple terms to non-technical users. Strong customer service skills, with a positive and helpful attitude. Familiarity with Active Directory for user management (password resets, account creation, permissions). Ability to troubleshoot hardware and software issues and perform basic diagnostics. Strong attention to detail and organizational skills to manage multiple service requests and issues efficiently. Ability to work under pressure and prioritize tasks in a fast-paced environment.

About The Opportunity Operating within the fast-paced global Business Process Outsourcing (BPO) industry, we provide multilingual voice and digital support services for Fortune 500 technology, e-commerce and fintech clients. Our India-based contact centre delivers round-the-clock customer experience solutions aligned to North American and European time zones. Role: International Customer Service Representative (Night Shift) Role & Responsibilities Handle inbound and outbound voice calls, emails and live chats from US/UK customers, achieving first-contact resolution. Troubleshoot product or service queries, log cases accurately in CRM, and escalate complex issues per Standard Operating Procedures. Meet or exceed daily KPIs for average handling time, customer satisfaction (CSAT) and service level adherence. Document interactions with clear, concise notes to ensure seamless follow-up across shifts. Collaborate with team leads to identify recurring issues and recommend process or knowledge-base improvements. Uphold data privacy, security and compliance standards (GDPR/PCI) during every customer interaction. Skills & Qualifications Must-Have Graduate degree or equivalent with 1+ year in international voice support. Excellent verbal and written English with neutral/US accent. Proficiency in customer service CRMs (Salesforce, Zendesk or similar). Availability to work permanent night shifts, weekends and Indian public holidays. Typing speed 35+ WPM with high accuracy. Preferred Experience supporting SaaS or e-commerce products. Knowledge of de-escalation and upselling techniques. Familiarity with ITIL ticketing workflows and remote troubleshooting tools. Benefits & Culture Highlights Fixed night-shift allowance, performance bonuses and health insurance from day one. Door-to-door secure cab transport with GPS tracking. Engaging, inclusive workplace with paid learning modules and rapid career advancement to Quality Analyst or Team Lead within 18 months. Location: On-site contact centre, India (city allocation based on project). Join us to deliver world-class customer experiences and accelerate your global support career. Skills: data privacy,communication,de-escalation techniques,neutral/us accent,remote troubleshooting tools,customer service,troubleshooting,excellent verbal and written english,problem solving,itil ticketing workflows,active listening,crm tools,time management,security and compliance standards (gdpr/pci),customer service crm proficiency,familiarity with itil ticketing workflows,bpo,typing speed 35+ wpm,proficiency in customer service crms,customer service crms (salesforce, zendesk or similar),upselling techniques

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English

We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: • Own and manage Level 2/3 customer escalations received via email, social media, or call center • Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution • Maintain TAT and quality SLAs for escalated tickets • Provide clear, empathetic, and professional communication to customers throughout the resolution process • Identify recurring issues and work with internal teams to propose process or product improvements • Log, track, and report escalation trends and performance metrics to stakeholders • Support training and mentoring of junior support agents on handling sensitive cases • Work closely with QA and Training teams to align on customer experience standards • Handle VIP, regulatory, and legal escalations with confidentiality and maturity Key Requirements: • Graduate in any discipline; preferred: specialization in business, communication, or related fields • 2–5 years of experience in customer support with at least 1–2 years handling escalations or complaints • Strong verbal and written communication skills in English (regional language proficiency is a plus) • Ability to handle irate customers with calm and professionalism • Exposure to tools like Zendesk, Freshdesk, Salesforce, or any CRM • Analytical mindset with strong problem-solving skills • Willingness to work in a fast-paced, customer-first environment • Flexibility to work in rotational shifts (if applicable) Preferred Qualifications: • Experience in BFSI / FinTech / E-commerce / Telecom / SaaS customer support • Experience from compliance or regulatory sector industry.

About Us: We are a dynamic and fast-growing eCommerce company with a strong offline retail presence. Our mission is to provide seamless, customer-centric experiences both online and in-store. We are looking for a dedicated Customer Support Executive to be the voice of our brand, ensuring every interaction leads to customer satisfaction and brand loyalty. Role Overview: As a Customer Support Executive, you will be responsible for handling customer queries across multiple channels—email, chatbot, and inbound calls. You’ll work closely with internal teams to resolve issues promptly, ensuring a seamless customer experience across digital and physical touchpoints. Key Responsibilities: Respond to customer inquiries via email, website chatbot, and phone calls in a timely and professional manner. Track, manage, and resolve customer complaints, product issues, or order-related concerns end-to-end. Coordinate with internal teams (e.g., warehouse, logistics, store teams, product) to ensure timely resolutions. Document all interactions, updates, and resolutions in the internal CRM/ticketing system. Proactively follow up with customers and internal stakeholders to ensure commitments are met and issues are resolved. Maintain detailed records and provide insights from customer interactions to improve overall service and product offerings. Monitor and escalate recurring issues to relevant departments for process improvement. Required Skills & Experience:1–3 years of experience in customer support, preferably in eCommerce or retail sectors. Excellent verbal and written communication skills in English (additional regional languages are a plus). Detail-oriented and meticulous in managing support cases, follow-ups, and documentation. Strong organizational skills with the ability to handle multiple customer queries simultaneously. Proven ability to work cross-functionally and follow through on tasks and commitments. Experience using customer support tools such as Zendesk, Freshdesk, Gorgias, or similar platforms. Basic understanding of order management, returns, and product exchange processes in eCommerce. What We Offer: A customer-first and team-oriented work culture. Opportunity to work at the intersection of digital and offline retail. Competitive compensation and performance incentives. Learning and development support for career growth.

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent. We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries. In 2022, we closed $185M in our Series C, led by SoftBank and B Capital. Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world. Let’s elevate frontline work together. As an IT Engineer on the Fountain team, you will be a key member of the technical team responsible for the day-to-day management of the company’s internal IT resources and systems. The IT Engineer will help maintain and promote security best practices while owning the IT help desk. In addition, the role will be responsible for the assignment of end-user IT resources such as laptops, maintaining security and compliance requirements, and general inventory management practices across a distributed workforce. This role will support across all functions, and work closely with Compliance, Security, People Operations, and Engineering, as well as internal and external auditors to promote IT best practices. What you’ll be doing: Manage helpdesk processes for smooth and responsive operations, acting as Tier 1/ Tier 2 support remotely Onboard new hires with provisioning of computers, new accounts, and building access Maintaining accurate asset management inventory (computers, monitors, other hardware, software licenses) Create how-to guides for users as well as our internal IT team Administration and support of business applications such as Google Suite, Microsoft Office, Slack, Okta, Kandji, and various tools/systems Evolve and evangelize our employee security policies and perform security awareness training by working closely with the Security team Diagnose and solve problems with hardware, software, services, and networks while ensuring all services are up to date Occasionally monitor tickets for emergencies over weekends What you should bring: 2+ years of IT, helpdesk, system administration, or equivalent experience Experience working in a SaaS company, preferably HR tech As we are a global company with English as our primary working language, fluency in English (written and spoken) is required for this role Strong interpersonal skills, problem-solving ability, and outstanding customer service Ability to work independently and with various teams, in a remote environment, across the globe Experience troubleshooting macOS software and hardware, and to a lesser extent, Windows machines Attention to detail and a thorough approach to problem-solving Experience with support ticketing systems such as Jira Service Desk, Zendesk, or Spoke Ability to work autonomously on multiple projects Eager to learn and grow Hours: 5am - 1pm Pacific Time [CA] (5:30pm - 1:30am IN time) Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose? Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country. Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy .

Ultimate.ai Software Engineering Pune, Maharashtra, India Posted on Jul 15, 2025 Apply now Job Description Who We're Looking For: Zendesk is seeking an innovative and motivated Senior Software Engineer to join our growing Engineering & Integration Shared Services team. This role is essential for driving productivity and efficiency across the organization by leveraging cutting-edge tools and processes to address technical business challenges. As part of this team, you will develop software solutions using best-in-class tools and platforms, integrate data across SaaS systems, and enhance the employee and customer experience with Zendesk products. Responsibilities Development & Implementation: Design, develop, document, test, and deploy standardized solutions using integration, automation, and middleware tools. Integrate Zendesk products, third-party SaaS systems, and data platforms using appropriate tools and methodologies. Testing & Quality Assurance: Develop and facilitate unit tests, conduct system integration testing, and support user acceptance testing (UAT) to validate solutions before deployment. Maintain high-quality standards throughout development. Backlog Refinement, Sprint Planning & Daily Stand-ups: Participate in backlog grooming and sprint planning to prioritize requirements, define tasks, and identify potential issues. Join daily stand-ups to share progress, discuss challenges, and collaborate with the team within a 2-week Agile Scrum sprint. AI and Innovation: Explore and implement next-generation solutions leveraging AI and machine learning to enhance productivity and efficiency across Zendesk. Collaborate with business teams to identify automation, intelligent workflows, and integration opportunities that drive innovation. Collaboration & Communication: Work closely with developers, IT application owners, solution architects, and business system analysts to deliver high-quality solutions. Communicate technical designs and status updates effectively. Retrospectives & Continuous Improvement: Contribute to sprint retrospectives to evaluate performance and identify process improvements. Qualifications Experience: 5+ years in backend or integration engineering, designing and developing scalable microservices, distributed systems, and cloud-based solutions. Programming: Advanced proficiency in Java (required); experience with Node.js or Python is a plus. API, Middleware & Architecture: Demonstrated experience designing, building, and maintaining RESTful APIs, middleware, and event-driven microservices architectures, including asynchronous communication using APIs, events, and messaging systems. Cloud: Fluency with AWS serverless technologies (Lambda, Step Functions, EventBridge, API Gateway, SNS, SQS, SAM, Serverless Framework) or equivalent experience with Azure or GCP. SaaS Integration: Expertise integrating SaaS applications (e.g., Salesforce, Zuora, NetSuite, Workday, Coupa) and ensuring seamless data flow across distributed systems. Testing & Quality: Strong background in unit, integration, and user acceptance testing; experience with code reviews and enforcing coding standards. DevOps Collaboration: Experience collaborating with DevOps teams for deployment, monitoring, and scaling. Agile: Proficient in Agile Scrum methodologies, with experience using Jira and Confluence. Documentation: Ability to document APIs, database schemas, and backend processes for maintainability. Education: BA/BS in Computer Science, IT, or related field, or equivalent industry experience; fluent in English. Preferred Skills Programming: Experience with Node.js, Python, or Bash scripting. Low-code/No-code & iPaaS: Familiarity with iPaaS and low-code platforms (e.g., Workato, Boomi, Mulesoft). CI/CD: Experience implementing and managing CI/CD pipelines (e.g., GitHub Actions, Jenkins, Travis CI). Observability & Monitoring: Familiarity with observability, logging, and monitoring tools (e.g., Datadog, Splunk, CloudWatch). Security & Compliance: Understanding of security best practices, governance, data compliance, and privacy standards. Data Management: Experience with ETL/ELT processes and cloud databases (e.g., DynamoDB, Snowflake, BigQuery, SQL). Data Orchestration: Knowledge of orchestration and data transformation tools (e.g., Apache Airflow, Astronomer, dbt, Fivetran). Change Management: Proven ability to drive adoption of new processes and technologies. AI/ML: Exposure to automation using AI, machine learning, or natural language processing. Awareness of Model Context Protocol (MCP). Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology." Role Overview The Support & Claims Executive will manage and drive claim operations while ensuring exceptional customer experiences. The ideal candidate will liaise with insurers, analyze claim trends, and collaborate across departments to enhance processes and deliver efficient, customer-centric solutions. Key Responsibilities Claims Operations: -Drive end-to-end claims processes and ensure smooth operations. -Liaise with insurers for process sign-offs and performance improvement. -Analyze claims data to identify patterns and implement actionable insights. Customer Experience: -Provide accurate product and claims information to customers via calls and emails. -Resolve customer issues efficiently by coordinating with cross-functional teams and insurers. -Ensure timely and effective communication to meet SLA targets. Service Support: -Understand customer needs and close queries post-sales closures. -Convert customer interest into solutions, focusing on satisfaction and retention. Requirements & Expectations -ExperienceMinimum 6 months in Customer Service Operations/Claims (Insurance experience preferred). Skills: -Proficiency in using ticketing tools like Freshdesk or Zendesk. -Strong interpersonal, negotiation, and listening skills. -Ability to learn and explain products/services effectively. -Team-oriented, quick learner, and results-driven. Performance Standards: -Achieve productivity targets with speed and accuracy. -Exceed SLA targets while maintaining high-quality output. -Superpowers/Skills for Success -Dynamic, confident, and passionate about delivering value. -Customer-centric approach with a focus on satisfaction. -Creative problem-solving and achievement-driven mindset. -Strong team collaboration and adaptability. Why Join Us -Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

We are currently hiring for the position of IT Technical Support Engineer for one of our reputed clients in the manufacturing sector. Please find the job details below: Position: IT Technical Support Engineer Employment Type: Off-role (Third-Party Payroll) Contract Duration: 12 Months (Renewable) Work Location: Savli, Vadodara Experience Required: 3 to 4 Years (Relevant in IT Helpdesk, preferably in Manufacturing Setup) Job Summary: The role focuses on providing a seamless end-user technology experience by responding to service desk requests, supporting IT infrastructure, and ensuring smooth operation of hardware and software within the facility. Key Responsibilities: Provide technical support for PC hardware, peripherals, network, Microsoft OS, Office apps, and mobile devices Manage Help Desk tickets (Zendesk), prioritize and resolve issues in a timely manner Deploy and maintain desktops, laptops, printers, Cisco IP phones, and mobile devices Assist with and lead IT infrastructure improvement projects Create and maintain high-quality IT documentation Communicate effectively with users, vendors, and internal teams Follow IT security and user administration best practices Travel to remote locations if required Required Skills & Qualifications: Strong knowledge of Windows 10 & Microsoft 365 Familiarity with Windows Server roles, Active Directory, DHCP Experience with imaging and maintaining Windows 10 PCs Excellent troubleshooting and communication skills Diploma or equivalent in IT-related field (Certifications like MCP/MCSA/CompTIA A+ preferred) Prior experience in manufacturing environment IT support is highly desirable If this opportunity aligns with your profile and career aspirations, please share your updated CV

About Us At Logistifie, we provide cutting-edge dispatch and transportation management software tailored for chauffeur and logistics companies worldwide. As we expand into Portuguese-speaking markets, we're looking for a dedicated and bilingual Technical Support Specialist to join our growing support team from our Kolkata office. Role Overview You will be the first line of support for our Portuguese-speaking clients, helping them resolve technical issues, answer questions about our software, and ensure their overall satisfaction. Your ability to communicate clearly and empathetically in both Portuguese and English will be essential. Key Responsibilities 1. Provide technical assistance to customers via email, chat, and phone. 2. Troubleshoot software issues and escalate bugs or advanced issues to the development team. 3. Guide clients through product features and functionalities. 4. Translate and localize support documentation and client communication. 5. Log all support interactions in the CRM/ticketing system. 6. Ensure timely follow-up and customer satisfaction. Requirements 1. Fluent in Portuguese (written and spoken). 2. Proficient in English (written and spoken). 3. 2+ year experience in a technical support or customer service role. 4. Basic understanding of web/mobile software platforms. 5. Strong problem-solving and communication skills. 6. Willingness to work from our Kolkata (Calcutta) office. Nice to Have 1. Experience with Zendesk, Freshdesk, Intercom, or other support platforms. 2. Background in SaaS or transportation technology. 3. Familiarity with CRM systems and ticket-based workflows. What We Offer 1. Competitive salary package. 2. Fixed office hours (Mon–Fri) with a collaborative work environment. 3. Growth opportunities within a fast-scaling global tech company. 4. Training and development programs.