General Summary This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic Job Description Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to Analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. Travel may be required (up to 10%) Required Skills/Competencies Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc. Bottom Quartile Management, Employee Satisfaction. Ability to work with little direction or guidance Create outlines of projects and process documentation of GHX Support procedures Determined, detail-oriented, and proactive individual Strong accountability and integrity Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool (Zendesk) Webinar and other live training experience Ability to identify and solve internal and customer problems and increase customer efficiency and product value Proven ability to identify and solve problems and increase efficiency and product value Ability to locate areas of cost-saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives Required Education, Certifications, And Experience Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries. Overall 4+ years of professional experience. Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity. Strong organizational and project management skills 2+ years of experience in areas such as project management, customer success, training, and/or customer service. Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint Strong organizational skills and demonstrated project management abilities. Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred Product knowledge of GHX products or relatable supply chain experience preferred GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

General Summary : This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned. This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic Job Description Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues. Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate. Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction. Provide clear and actionable instructions to Analysts for daily tasks and project work. Demonstrate effective time management of projects and meetings while adhering to deadlines. Mentor team members, refine processes, and develop resource materials. Mentor direct reports for career development and leadership skills. Improve self and team work ethic through continuous coaching and education. High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices. Critically think to resolve technical problems and work cross-functionally when needed. Coordinate launch schedules of assigned product offering base and raise staffing needs to management Assist with identification and development of new system enhancements to benefit department offerings. Independently identify and execute performance action plans to increase engagement of the customer. Create, learn, revise, and communicate established process to all team members including internal management. Maintain a high performing team and analyze process for areas of improvement and quality assurance. Travel may be required (up to 10%) Required Skills/Competencies Proficiency in Microsoft Office applications, with advanced knowledge of Excel Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc. Bottom Quartile Management, Employee Satisfaction. Ability to work with little direction or guidance Create outlines of projects and process documentation of GHX Support procedures Determined, detail-oriented, and proactive individual Strong accountability and integrity Strong customer support and management skills Clear and effective verbal and written communication Salesforce knowledge or a relatable CRM tool (Zendesk) Webinar and other live training experience Ability to identify and solve internal and customer problems and increase customer efficiency and product value Proven ability to identify and solve problems and increase efficiency and product value Ability to locate areas of cost-saving enhancements or product improvements for a given product or service Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives Required Education, Certifications, And Experience Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries. Overall 4+ years of professional experience. Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity. Strong organizational and project management skills 2+ years of experience in areas such as project management, customer success, training, and/or customer service. Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint Strong organizational skills and demonstrated project management abilities. Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred Product knowledge of GHX products or relatable supply chain experience preferred GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe. Disclaimer Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement. GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated. Show more Show less

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands. Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network. Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI. Want to become a key part of the Generative AI revolution? We should talk. Job Description We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. In 2023 we are shaping and developing a new market and we’re looking for people who are excited by that opportunity. Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio. Act as a trusted advisor, thought manager, and subject matter expert to customers. Partner with customers to understand their current and future business goals and problems and translate that into people, product and process strategies. Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption. Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organization to communicate the value and expansion of these solutions to their team and executives. Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer. Engage with product & engineering teams to translate customer feedback into product requirements. Demo Product capabilities and features to customers post release cycle. Hands-on experience with complex product integrations to drive the usage and adoption of our product. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Qualifications More than 5+ years of experience in a technical customer success role within a B2B SaaS environment. Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs. Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations. Stellar written and verbal communication tailored to the persona. Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio. Strong sense of technical Knowledge, working knowledge of APIs, managing integrations. Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce). In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Show more Show less

Track and triage customer support tickets Interact with customers for analysis and resolution Troubleshoot problems and identify solutions Collaborate with our software engineers to help resolve problems Maintain customer satisfaction while advocating quality in every aspect Help drive the future of the product by collaborating with our engineering and product teams Play a crucial role in incident management response Experience in Python and Bash Experience with querying using SQL Experience in supporting SaaS-based products Experience of working with Linux Experience in working with a ticket/case management system (eg: Jira, Zendesk) Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end Proficient at managing your own time and priorities and has a ?let?s get it done? attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment Adept at working remotely It would be great if you also have: Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365 Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols Bachelor?s Degree in Computer Science or a related field a plus Team player spirit! Believe in learning new things every day.

Product Support Analyst – Level 1, GroupM India Offshoring Team, India Position Overview We are seeking a Level 1 - Application Support Analyst, who will play a key role in ensuring our customers receive timely, accurate, and well-communicated resolutions to the issues they raise. You will provide a service-driven experience ensuring that speed, quality of resolution, and communication all play an equal part in providing our customers what they need. In this position you will focus on the customer experience and resolving issues, script basic troubleshooting, understanding user issues, and driving high-quality outcomes. You will be responsible for cataloging, triaging, and tracking issues logged by users across multiple products. This position must be clear on SLAs, processes, procedures, drive process improvements, but most importantly, direct issues to the appropriate team for resolution. This position requires strong teamwork and communication skills, and the ability to thrive in a fast-paced customer service-oriented environment. You will be expected to be naturally inquisitive, always striving to understand the root cause of problems, and ensure that issues are resolved within SLA. Your attention to detail, listening skills to understand customer use cases, and your technical ability to execute will be the keys to your success. A strong desire to develop both technical and customer service skills is a must. Key Responsibilities Provide 1st Line Technical & Application support Provide excellent customer service Present a calming and confident behavior when working with a client resource experiencing a problem Perform user password resets Provision access requests to approved applications Keep detailed notes related to each support ticket noting error messages, troubleshooting steps, and any other details specific to resolution. Follow established runbook procedures to resolve user issues Utilize established decision tree in escalating user issues to the appropriate team Monitor ticket aging to ensure resolution within established SLA Monitor product solutions to detect errors or incidents Recognize when an escalation to L2/L3 is required for an incident or request Identify opportunities to improve the process and/or customer experience Contribute to maintaining a Knowledge Base of information that can be used in expediting resolution of future issues Participate in internal meetings Assist client service team with client reports via ticketing system Perform routine technical assistance and maintenance duties Maintain and update support ticket tracking system Maintain user instructions Perform routine technological systems support by troubleshooting and resolving general system hardware, software, and network failures and conflicts Maintain currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems Perform miscellaneous job-related duties as assigned Desirable Experience Minimum 1-2 years of experience in software support or equivalent relevant experience Bachelor’s degree in Marketing, Advertising, Economics, Computer Science, Information Systems, Business Analytics, or related field OR equivalent professional work experience Excellent customer service skills Strong problem solving/analytical mindset Solid experience of customer issue management tools (e.g. JIRA, Zendesk) Minimum 1 years of experience working with reporting tools (ideally Tableau or Looker) Excellent written and spoken communication skills Sound understanding of ITIL best practices Desirable Skills Experience or background in technical support Experience or background in AdTech or Digital Advertising ecosystem Experience in building/implementing support processes Some Project Management experience Understanding of Advertising APIs ITIL Qualified Desirable Attributes Strong prioritization skills under pressure. Ability to explain complex technical issues to users in an open, unassuming, and non-technical way Ability to operate in a fast-paced environment Relish the opportunity to work with customers and technical teams alike. Self-organizing and self-motivated More About GroupM GroupM - GroupM leads and shapes media markets by delivering performance enhancing media products and services, powered by data and technology. Our global network agencies and businesses enable our people to work collaboratively across borders with the best in class, providing them the opportunity to accelerate their progress and development. We are not limited by teams or geographies; our scale and diverse range of clients lets us be more adventurous with our business and talent. We give our talent the space, support and tools to innovate and grow. Discover more about GroupM at www.groupm.com Follow @GroupMAPAC on Twitter Follow GroupM on LinkedIn - https://www.linkedin.com/company/groupm/ More About GroupM India Offshoring Team GroupM India Offshoring Team is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers. About India 2020 brought opportunities for brands to innovate because of which we saw an evolving media stack. The growth of digital is set to soar high because of changing consumer habits. With approximately 500 million smartphone users, low-priced data plans, 45 to 50 million e-commerce shoppers, approximately 60 OTT offerings and a young population, India is a mobile-first internet market. It is also one of the top 10 ad spend markets in the world and is set to climb the ranks. Global big tech corporations have made considerable investments in top e-commerce/retail ventures and Indian start-ups, blurring the lines between social media, e-commerce, and mobile payments, resulting in disruption on an unimaginable scale. At GroupM India, there’s never a dull moment between juggling client requests, managing vendor partners and having fun with your team. We believe in tackling challenges head-on and getting things done. GroupM is an equal opportunity employer. We view everyone as an individual and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the global clients we work with. requisitionid:42339 Show more Show less

Job Title: SME Annotator - Customer Service & Support Job Summary: We're seeking a skilled SME Annotator to join our Customer Service & Support team. As an SME Annotator, you will play a critical role in annotating and labeling customer service data to improve the accuracy and efficiency of our support workflows. Your expertise will help us develop and refine our customer service models, ensuring that our customers receive the best possible support. Key Responsibilities: 1. Annotate customer service data: Label and annotate customer service interactions, such as tickets, chats, and emails, to prepare them for use in machine learning models. 2. Improve support workflows: Use your expertise to identify areas for improvement in our support workflows and suggest changes to optimize speed and customer satisfaction (CSAT). 3. Collaborate with support teams: Work closely with customer service representatives and support managers to ensure that our annotated data meets their needs and improves their workflows. 4. Stay up-to-date with industry trends: Continuously update your knowledge of customer service best practices, industry trends, and emerging technologies. Required Toolsets: 1. Commercial Software: - Zendesk - Freshdesk - Salesforce Service Cloud - ServiceNow - HubSpot Service Hub - Intercom - Helpscout - NICE IEX - Verint - Assembled - RingCentral - Nextiva - Tableau - Qualtrics - SurveyMonkey - Slack - Teams 2. Open/Free Software: - osTicket - Zammad - Request Tracker - UVDesk - FreeScout - Rocket.Chat - Mattermost - Element - Jitsi Meet - DokuWiki - BookStack - MediaWiki - Outline - Metabase - Apache Superset - Google Data Studio (free) - Google Forms - LimeSurvey Skills and Qualities: 1. Attention to detail: Carefully annotate and label customer service data to ensure accuracy and quality. 2. Analytical skills: Understand the context and nuances of customer service interactions and identify areas for improvement. 3. Communication skills: Collaborate with support teams and stakeholders to ensure that our annotated data meets their needs and improves their workflows. 4. Flexibility: Adapt to different data types, annotation tools, and project requirements. Show more Show less

About ClerksWell ClerksWell is an award-winning digital agency and proud Umbraco Platinum Partner, Sitecore Silver Partner, and Optimizely Bronze Partner. With a team of 35 across the UK, India, and Ukraine and a close-knit London office of 10 were known for our bold thinking, technical excellence, and a culture that values long-term collaboration. The role Join our Service Management Team (SMT) as a Software Developer. This role is pivotal in maintaining and enhancing the performance, reliability, and scalability of our client-facing platforms and some internal tools. You will work closely with project managers, account managers and across multi-platform teams to resolve issues, implement improvements and ensure seamless digital experiences for our clients. This role demands a modern software development practice, and hands-on experience with tools like Zendesk or similar platforms working within UK time zones and with clients and colleagues based in Europe and the Middle East. Key Responsibilities Troubleshoot and resolve software issues, ensuring minimal disruption to client services. Analyse recurring incidents and implement long-term solutions to reduce ticket volume and improve system stability. Participate in daily stand-ups and sprint planning with cross-functional teams. Write clean, efficient, and well-documented code following best practices. Maintain technical documentation for support processes, APIs, and system configurations. Contribute to the continuous improvement of DevOps and CI/CD pipelines. Job Requirements: Strong technical foundation (minimum 3 years experience) with in-depth knowledge of programming languages, development tools, and software engineering methodologies. Strong debugging and root cause analysis skills. Proficiency in C# and .NET framework. Experience with RESTful APIs, microservices, and cloud platforms (Azure preferred). Experience with at least one .NET-based CMS such as Sitecore, Umbraco, or Optimizely, particularly for managing and supporting content-rich websites. Basic understanding of front-end technologies. Familiarity with ticketing tools like Zendesk. Willingness to contribute to both development and support activities, including ongoing retainer work. Advantageous : Experienced in implementing and managing headless CMS architectures using .NET technologies. Knowledge of security and compliance standards in enterprise environments. Skilled in building API-first solutions and integrating them with modern frontend frameworks like React, Next.js deliver dynamic, omnichannel digital experiences. Location: Ideally in Goa (Hybrid) / Anywhere in India (Remote) Working hours: April to October UK Time 6:00am to 3:00pm India Time – 10.30am to 7:30pm November to March UK Time – 6:00am to 3:00pm India time – 11.30am to 8:30pm Tech Stack Summary Our stack includes .NET, Azure, Umbraco, Sitecore, Optimizely, and modern DevOps tools.

Job Description Our team is responsible for the core User model for Zendesk. The team’s mission is to optimize the in-product, customer and developer experience for representing our customers’ Users at Zendesk. This role will be joining our team based out of Melbourne Australia as our foundational engineers in Pune. Our ideal candidate is someone who takes the lead on anything they work on and is a self-starter with projects that has the initiative to drive a project from start to finish. If you are passionate about working on applications at scale, with immediate customer impact, our friendly and supportive team is for you. Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. What You’ll Get To Do Each Day Contribute to the code at the core of Zendesk’s support product - what you write will reach millions of people each day! Take ownership of features and collaborate with the Tech Lead to design and implement complete solutions. Contribute to technical discussions and decision-making with other teams and partners across the global engineering organisation. Break complex features into granular pieces of work, to facilitate incremental feedback cycles. Prioritise and estimate work balancing feature delivery with the management of tech debt. Participate in and lead activities such as pairing sessions and code reviews to facilitate continuous self-improvement for the whole team. Work closely with our designers and product managers to help define the future of the product. Triage customer issues in partnership with Product Managers. Provide operational support for our services in Production. Actively look for ways to improve the observability, performance, reliability and security of our services. What You Bring To The Role Strong proficiency in Ruby on Rails. You’ll be working on one of the largest Ruby on Rails codebases in the world! Able to drive technical decision making and collaborate with other engineers and product managers as stakeholders on the decision. Able to independently break down work into manageable tasks, and sequence dependencies between them. Solid experience with MySQL or similar. A knack for writing efficient queries and optimizing performance in high-traffic environments. A track record of delivering large-scale, high quality, and resilient web systems. Strong verbal, written, and interpersonal communication skills in English - you’ll collaborate with our other product teams around the globe. The ability to understand and communicate sophisticated concepts in a relevant and considerate manner. Explain and reason your technical decisions clearly and effectively to engineers of different levels and non-technical partners. Experience solving difficult problems across multiple systems. Experience coaching engineers, leading brainstorming discussions, and facilitating engineers working together to make decisions in a collaborative environment. Ability to influence without authority, inspire and mentor others. A culture of learning, growth, and innovation. You’re comfortable jumping into unfamiliar codebases and languages. Tech Stack We primarily work in Ruby on Rails. Most of the team’s data is stored in MySQL and Redis. We occasionally work in our frontend in React, being migrated from Ember, preferring new components to be written in TypeScript. We occasionally work in other adjacent services in Go and Java. Our services connect with other services via a combination of gRPC, REST APIs, Kafka event streams, and GraphQL. Our services are deployed to Kubernetes using Docker via Spinnaker, running on AWS. We don’t require previous experience with these specific technologies; we’re confident you can learn as we go. We monitor and observe our production systems using Datadog. About Zendesk's Product Development Center Of Excellence In Pune Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles. As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You'll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

We are looking for a proactive and detail-oriented Customer Support Executive for a non-voice process . The role involves resolving customer issues through ticketing systems and live chat, ensuring timely, professional, and accurate responses to maintain high levels of customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email. Handle support tickets by identifying issues, providing solutions, and ensuring timely resolution. Document all customer interactions and issue resolutions in the system accurately. Escalate complex issues to relevant departments while maintaining ownership of the ticket. Monitor open tickets to ensure timely follow-ups and closure. Maintain service level agreements (SLAs) for response and resolution times. Suggest process improvements based on recurring customer feedback. Collaborate with internal teams to ensure customer concerns are addressed efficiently. Requirements: Strong written communication skills in English. Ability to multitask and manage multiple conversations or tickets simultaneously. Familiarity with CRM or ticketing tools like Zendesk, Freshdesk, or similar platforms is an advantage. Basic computer knowledge and proficiency in typing. Strong problem-solving and interpersonal skills. Ability to work in a team and under minimal supervision. Educational Qualification: Graduate in any discipline (preferred but not mandatory). 0–2 years of experience in a similar non-voice support role. Job Types: Full-time, Permanent, Fresher Pay: Up to ₹25,000.00 per month Schedule: Night shift Rotational shift Application Question(s): Are you from Indore, Madhya Pradesh? Language: Do you have fluency in English? (Required) Work Location: In person

The Systems and Technology Administrator oversees technology related to access control, CCTV, and select intelligence technologies . This role reports to the Systems and Technology Lead and supports regional GSS managers, the Global Security Operations Center, and other internal stakeholders with the physical security systems that are used as part of their duties. What You'll Be Doing Regularly troubleshoots access control system issues Troubleshoots basic networking problems Maintain records and document maintenance activity Assist the Systems and Technology Lead during new construction projects to determine layout for security equipment like badge readers and cameras Partners with stakeholders in Workplace Experience and IT to solve problems related to access control or CCTV systems. Potential to travel up to 10% of the year What You Bring To The Role Experience with access control systems programming Basic understanding of doors, door hardware and typical electric and electro-mechanical locking systems Experience with the setup of IP camera systems and network video recorders Must be highly adaptable and flexible and able to support work in multiple time zones. Basic Qualifications 2-5 years experience with physical security access control systems installation and administration Basic understanding of networking & desktop support Excellent English language written and oral communication skills required. Strong analytical and troubleshooting abilities, capable of resolving issues swiftly in a remote environment. Comfortable using Google Workspace Preferred Qualifications Certification or proven sustained work with S2 NetBox and NetVR Network+ certification or similar Previous experience as an access control technician Please note that Zendesk can only hire candidates who are physically located and plan to work from Maharashtra. Please refer to the location posted on the requisition for where this role is based. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

About The Role Are you a detail-oriented problem solver with a keen analytical mind? Do you enjoy unraveling complex systems and ensuring software runs flawlessly? If so, we have an exciting challenge for you! We are looking for a QA Engineer to join our team and play a key role in maintaining the quality and performance of our Driivz products-a leading platform in the electric vehicle charging ecosystem. As part of our team, you'll be responsible for identifying issues, ensuring seamless functionality, and helping to shape the future of sustainable mobility. Your contribution Respond promptly to customer inquiries in different communication channels e.g. ticketing system, calls, etc. Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer and work closely with Driivz internal teams (R&D, Product, CSM) Escalate issues in a timely manner to a higher support level when needed Maintain a positive and professional attitude towards clients Learn our product inside out to address technical issues in a timely and professional manner. Must have Professional working proficiency in English (Required). Working knowledge of Linux OS. Experience in Cloud-Based Services (e.g. AWS, GCP). Knowledge and previous experience in SQL Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.); Experience in reproducing customers’ issues and leading debug sessions with customers or R&D. Proficiency on Monitoring Tools. Ex – DataDog, Kibana, Prometheus or any other. Work experience in customer support in the tech industry (min. 3 years) Experience working with offshore teams (min. 2 years) Considered an advantage Bachelor’s degree in Computer Science or Engineering Knowledge and previous experience in Zendesk Ticketing system Who Is Gilbarco Veeder-root Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. Who Is Vontier Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com. At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves! Show more Show less

This role is for one of our clients Industry: Administrative and Support Services Seniority level: Associate level Min Experience: 1 years JobType: full-time We're on the lookout for a resourceful and compassionate Customer Experience Associate who thrives on creating exceptional service experiences. You’ll be the voice of our brand, guiding customers with empathy, resolving queries efficiently, and championing continuous improvement. If you're a natural problem-solver with strong communication chops and a passion for people, this role is for you. What You’ll Do 💬 Customer Support & Communication Be the first point of contact for users across email, chat, phone, and support portals , ensuring prompt, friendly, and accurate resolutions. Diagnose user challenges and guide them through tailored solutions, escalating technical or complex issues to relevant teams when necessary. Follow up on pending tickets and ensure timely closure to maintain high customer satisfaction. 🛠️ Troubleshooting & Resolution Work cross-functionally with Product, Engineering, and Operations teams to investigate issues and share insights that enhance product reliability. Provide real-time troubleshooting support for platform features, order issues, payments, logins, or any technical glitches. 📊 Documentation & Process Optimization Maintain thorough logs of all customer interactions using internal CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom). Create and update internal knowledge base articles and public help content to empower customers with self-service solutions. Flag recurring problems and contribute ideas to streamline workflows, reduce friction, and enhance customer journeys. 🚀 Customer Advocacy Monitor user sentiment and feedback across support channels, identifying trends and surfacing insights to the product and leadership teams. Act as a customer advocate within the company — balancing user needs with business goals. What You’ll Bring ✅ Core Skills & Experience 1–3 years of experience in customer service, support, or client success — preferably in a tech-enabled, product-driven environment . Outstanding written and verbal communication skills — you simplify the complex and empathize with clarity. Experience working with ticketing tools, CRM platforms , or helpdesk software (e.g., Zendesk, Salesforce, Intercom). A methodical problem-solver with high attention to detail , excellent follow-through, and a knack for managing multiple conversations simultaneously. 💡 Mindset & Soft Skills A customer-first attitude — calm under pressure, patient with challenging issues, and committed to resolving every query with care. A collaborative team player who thrives in fast-paced environments and enjoys continuous learning. Curious, tech-savvy, and excited to understand the ins and outs of digital platforms and products. Preferred Extras Prior experience supporting SaaS platforms, e-commerce users , or mobile-first customers. Exposure to customer support analytics — understanding CSAT, FRT, AHT, and NPS metrics. Bachelor's degree in any discipline, or equivalent professional experience. Show more Show less

Job Description: Job Title: Senior Consultant – Technology Consulting Location: Hyderabad About the Role: We are looking for an experienced Zendesk professional who can lead the design, configuration, and optimization of Zendesk implementations across complex business environments. This role requires both strategic thinking and hands-on expertise in leveraging Zendesk to drive excellent customer experiences, process efficiency, and business insights. Key Responsibilities: Lead end-to-end design, implementation, and optimization of Zendesk Support, Guide, Chat, Talk, and Explore. Collaborate with business stakeholders to gather requirements and translate them into scalable Zendesk solutions. Develop custom workflows, automations, triggers, macros, SLAs, and reporting dashboards. Integrate Zendesk with third-party platforms like CRMs (Salesforce, HubSpot), telephony, chatbots, or custom APIs. Create and maintain documentation related to system configuration, processes, and best practices. Train and support internal teams and agents on effective Zendesk usage. Drive continuous improvement through data analysis, user feedback, and system audits. Ensure system governance, data integrity, and adherence to security/compliance standards. Required Skills and Qualifications: 5–8 years of hands-on experience working with Zendesk in a configuration, consulting, or admin role. Strong knowledge of Zendesk Suite products and best practices. Experience in system architecture and solution design for customer support platforms. Proven experience with workflow automation, business rules, ticketing flows, and reporting. Familiarity with Zendesk APIs, integrations, and middleware platforms like Zapier, Workato, or Mulesoft. Experience in user training, stakeholder management, and cross-functional collaboration. Strong analytical skills and ability to derive insights from support metrics and KPIs. Excellent communication and documentation skills. About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support. The Opportunity: Our growing IT Service Desk is looking for an IT Analyst to join the team in Gurgaon Office. You are a diverse IT professional, responsible and accountable for Internal customer support, troubleshooting and resolution of daily support incidents and user requests. Enabling organizational growth through provisioning access and addressing configuration changes, you take pride in supporting teams that use a variety of SaaS tools. You are a versatile member of the team, you are ready to jump in to support the System Engineers, Asset Management team and your team of Tier 1 and 2 IT Analysts. A Critical thinker who enjoys solving problems, and thinks outside of the box to assess problems and provide functional, efficient solutions. This is a great chance to make your mark in a maturing IT organization and grow your technical skills. What you’ll be doing every day: Facilitate the day-to-day IT Service Desk customer support operations Provide exceptional customer service through active listening, troubleshooting and resolution of support requests Dedicated to enhancing the end user experience through effective asset management, with a primary focus on the seamless configuration, deployment, and support of technology assets. Using your knowledge of ITIL to ensure adherence to industry standards, best practices and policies for your daily deliverables. Support the IT Service Desk as a technical escalation resource Create and edit high-quality technical documentation Technical SME and ownership of IT systems and SaaS platforms as assigned by the IT Manager Work closely with the Tier 1, Tier 2, Asset management and System Engineering teams to ensure industry-leading, comprehensive technical support Engage as a technical resource in configuration, implementation and rollouts of new technologies being added to our stack. Standardized process and procedural analysis, review, development A willingness to step in and perform a variety of tasks to support the IT Service Desk, like new-hire onboarding, access provisioning, termination and offboarding, account management, audit and report development. This is a role working with a Globally distributed team, which may require you to work alternative shifts from time to time in both the IST and EST timezones. What You Bring to the Table 5+ years of experience supporting end users and administering IT systems such as (but not limited to) Google Workspace, Active Directory, Workspace One, Amazon Workspaces, Jira Service Management, Confluence, Zendesk, and other related tools. Strong troubleshooting skills with a focus on resolving technical issues across hardware, software, mobile devices, VOIP, and VDI platforms (e.g., AWS Workspaces, VMware Horizon). Hands-on experience with IT asset lifecycle management and mobile device management (MDM) platforms. Familiarity with supporting collaboration tools like Google Meet, Zoom, and Slack. Skilled in technical documentation, SOP development, and knowledge base administration (e.g., Confluence, Zendesk Guide). Comfortable working across both macOS and Windows environments. Strong experience with the configuration, deployment and support of end user workstations. Experience with ITSM and end user knowledge base tools. Strong critical thinking and problem-solving abilities, especially in handling ambiguous or under defined tasks. The ability and willingness to work alternative shifts to support both IST and EST timezones. Bonus Points For: Certifications in AWS, Google Workspace, VMware, Microsoft, or similar. Experience as a technical writer or developing user-facing documentation. Familiarity with scripting (PowerShell, Python, JavaScript) or dashboard/reporting development. What We Offer: The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day Working alongside a brilliant and globally diverse team based in Kitchener/Waterloo, Gurgaon and many other Global regions Great compensation and benefits package to keep you healthy and happy! Life at ApplyBoard: By joining our team, you have the opportunity to: Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement Work alongside a globally diverse team of over 700+ team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages Make a difference in the lives of thousands of students as they explore educational opportunities Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. Hear our engineers share stories about their life at ApplyBoard https://youtu.be/ffzvOqxMlMw About ApplyBoard ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started. ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work® Institute (India) certified for outstanding employee experience and workplace culture. Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview. ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process. Show more Show less

About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd. While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets. About The Role We are looking for a versatile and creative Content Experience Specialist to join our growing Highspot team in Hyderabad, India. This isn’t your traditional tech writer role. In addition to writing clear, engaging product documentation, you will help create compelling learning experiences through a variety of media—including videos, gifs, in-app product tours, and adult learning content in a Learning Management System (LMS) setting. You’ll be joining a high-impact team responsible for shaping the way customers discover, understand, and get value from Highspot via self-service channels. This role is ideal for someone who has a passion for clarity, high end-user empathy, and a strong sense of what makes a great user experience. Responsibilities Write and maintain best-in-class technical documentation for Highspot features, ensuring clarity, accuracy, and discoverability. Create engaging multimedia content such as short videos, animated walkthroughs, and annotated product tours to guide users through complex workflows. Design and publish adult learning modules within an LMS, applying instructional design principles to support customer onboarding and ongoing education. Build in-app guidance using tools like Chameleon or Pendo, ensuring messaging is timely, helpful, and integrated seamlessly into the product experience. Collaborate closely with product managers, content creators, designers, engineers, and customer-facing teams to identify common pain points and proactively address them with effective content. Help define and continuously improve the content strategy and voice for all customer-facing education. Apply a UX lens to everything you create—ensuring that written and multimedia assets are intuitive, purposeful, and aligned with user journeys. Analyze content performance using analytics tools to iterate and improve over time. Participate in content audits, peer reviews, and cross-functional content initiatives to ensure consistency and quality.Work in a hybrid environment with three days per week in the Hyderabad office. Collaborate daily with US-based colleagues in a global, distributed team. Required Qualifications 4+ years of experience creating content for a SaaS or B2B software company, with a strong portfolio that includes technical writing and multimedia. Please share your work samples as part of the application process, Exceptional written and verbal communication skills in English. Proven ability to simplify complex technical topics for diverse audiences. Experience creating content across multiple formats: knowledge base articles, videos, eLearning modules, or product tours. Demonstrated user empathy and a passion for improving the customer experience through content. Comfortable working with multiple tools and quickly learning new ones. Organized and self-driven; able to balance multiple projects with high attention to detail. Hands-on experience with video creation/editing tools such as Camtasia, Canva, Descript, or Adobe Premiere. Experience with LMS platforms (e.g., Skilljar, Docebo, SAP Litmos) and instructional design principles. Familiarity with Chameleon, Pendo, WalkMe, or other in-app guidance tools. Experience using analytics tools (e.g., Google Analytics, Amplitude, or Zendesk reporting) to inform content improvements. Exposure to Zendesk Guide or similar documentation tools. Understanding of CRM, sales enablement, or B2B SaaS ecosystems (e.g., Salesforce, Dynamics, Highspot). Basic HTML/CSS knowledge for customizing content presentation. Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation. Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. Show more Show less

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Global Support Services (GSS) Global Support Services (GSS) is a centralized shared services unit supporting multiple functional teams across Harvard Business Publishing’s three business verticals — Corporate Learning, Higher Education, and the HBR Group — in global locations.The GSS team delivers critical back-end support to HBP’s sales functions and provides essential administrative assistance to clients. This role shall be responsible for managing ongoing client requirements including setting up products, fulfillment and resolving billing/invoice issues, collating usage data and enablement of clients to use HBP’s products effectively. Responsibilities (specific key duties/responsibilities of position): Set up learners and faculty across various learning platforms and products. Develop a strong understanding of contract structures and pricing models to resolve client queries related to orders, invoices, and credit notes. Ensure accurate and timely usage and revenue reporting by collecting confirmations and sending periodic usage reminders. Conduct training and enablement sessions to help clients maximize the value of HBP’s offerings. Drive process improvement and automation efforts to enhance operational efficiency. Gather and analyze data on clients, course usage, revenue, and other performance metrics to identify trends and insights. Maintain up-to-date process documentation and ensure adherence to service level agreements (SLAs). Requirements: (education, experience, communication/organization skills, work environment, etc.) Master’s degree in Business Administration, Marketing, or a related field. Minimum of 3 years’ experience in a sales support or client operations role. Strong proficiency in Microsoft Office, with advanced skills in MS Excel. Excellent communication, interpersonal, and organizational abilities. High attention to detail with a focus on accuracy and efficiency. Ability to work independently as well as collaboratively within a team. Strong process orientation and customer service mindset. Familiarity with tools like Salesforce and Zendesk is an advantage. What we offer As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays! HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

About The Role Are you a detail-oriented problem solver with a keen analytical mind? Do you enjoy unraveling complex systems and ensuring software runs flawlessly? If so, we have an exciting challenge for you! We are looking for a QA Engineer to join our team and play a key role in maintaining the quality and performance of our Driivz products-a leading platform in the electric vehicle charging ecosystem. As part of our team, you'll be responsible for identifying issues, ensuring seamless functionality, and helping to shape the future of sustainable mobility. Your contribution Respond promptly to customer inquiries in different communication channels e.g. ticketing system, calls, etc. Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer and work closely with Driivz internal teams (R&D, Product, CSM) Escalate issues in a timely manner to a higher support level when needed Maintain a positive and professional attitude towards clients Learn our product inside out to address technical issues in a timely and professional manner. Must have Professional working proficiency in English (Required). Working knowledge of Linux OS. Experience in Cloud-Based Services (e.g. AWS, GCP). Knowledge and previous experience in SQL Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.); Experience in reproducing customers’ issues and leading debug sessions with customers or R&D. Proficiency on Monitoring Tools. Ex – DataDog, Kibana, Prometheus or any other. Work experience in customer support in the tech industry (min. 3 years) Experience working with offshore teams (min. 2 years) Considered an advantage Bachelor’s degree in Computer Science or Engineering Knowledge and previous experience in Zendesk Ticketing system Who Is Gilbarco Veeder-root Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. Who Is Vontier Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com. At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s enable the way the world moves! Show more Show less

Job Summary We are looking for a System Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. Key Responsibilities Managing and monitoring all installed systems and infrastructure. Installation of Mikrotik and maintain already installed systems. Ensuring the highest levels of systems and infrastructure availability. Monitor and test application performance for potential bottlenecks. Coordination with billing vendor in case of any issue identified. Ensure 99.9% uptime for all the BNGS. Proper users migrations from other ISP to Excitel. Maintain all the BNGS to ensure users services. Key Competencies Experience with using ticketing systems (zendesk, freshdesk, happyfox, zoho, etc.). Experience with Monitoring tools (Observium, INMS, Cacti, Grafana, etc.). Networking knowledge & basic understanding of network troubleshooting. Should be Good in written and spoken communication in English. Basic knowledge of Linux. Flexible for working in different shifts. Experience with installing, configuring, testing and maintaining operating systems (Linux & Windows) Experience with Linux bash commands. Knowledge for broadband connection technologies (pppoe, IPoE, web-login, pap, chap, etc.) Experience & Educational Qualification Technical Degree in Computer Science, Engineering or a related subject. Proven working experience of minimum of 3+ years in troubleshooting Linux & Win based environments. Note: This is a 6 day working role. Interested candidates only apply. Job Summary Function Core Network Location New Delhi Date Posted January 28, 2025 Working Days 6

Job Title: Customer Service Manager Department: Customer Experience/Operations Location: Mumbai Reports To: Chief Business Officer Job Summary We are seeking a dynamic and customer-focused Customer Service Manager to lead and manage our customer support team. In this role, you will ensure that our e-commerce customers receive exceptional service at every touchpoint. Your responsibilities include developing strategies to improve customer satisfaction, managing a team of customer service representatives, and ensuring operational excellence. Key Responsibilities 1. Team Leadership and Management o Recruit, train, and mentor a high-performing customer service team. o Monitor team performance using KPIs, including response time, resolution rate, and customer satisfaction. o Conduct regular performance reviews and provide constructive feedback. 2. Customer Support Operations o Oversee day-to-day operations of customer service, ensuring timely and effective resolution of customer inquiries across multiple channels (email, chat, phone, social media). o Develop and maintain SOPs for handling common customer issues (e.g., order tracking, returns, refunds, technical issues). o Handle escalated customer issues and resolve complex problems to maintain customer trust and loyalty. 3. Customer Experience Enhancement o Analyze customer feedback to identify trends and areas for improvement. o Work cross-functionally with marketing, product, and logistics teams to address systemic issues affecting customer satisfaction. o Implement strategies to reduce churn, increase retention, and enhance the overall customer journey. 4. Tools and Systems Management o Manage and optimize customer service software and tools (e.g., Zendesk, Freshdesk, or similar). o Recommend and implement new technologies to improve operational efficiency. 5. Reporting and Insights o Create and present regular reports on customer service metrics, including NPS, CSAT, and FCR. o Use data to recommend changes that improve processes and align with business goals. Qualifications • Education: Bachelor’s degree in Business Administration, Communications, or a related field. • Experience: o Minimum 5 years of experience in customer service, with at least 2 years in a leadership/managerial role, preferably in e-commerce. o Proven track record of improving customer satisfaction and managing high-performing teams. • Skills: o Strong leadership and interpersonal skills. o Excellent problem-solving and conflict-resolution abilities. o Proficiency in customer service tools (e.g., Zendesk, Freshdesk). o Analytical mindset with experience in using data to drive decisions. o Strong written and verbal communication skills. Why Join Us? • Opportunity to make a significant impact in a fast-growing e-commerce company. • Collaborative, innovative, and customer-focused work environment. • Competitive salary, benefits, and growth opportunities. Show more Show less

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

Position Summary “We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But we are going to chase it because, in the process, we will catch excellence.” — Vince Lombardi If you are seeking to work hard and pursue excellence, then you might be right for our team! We’re looking for a tech-savvy and service-oriented Customer Support Specialist to provide outstanding support to our clients. This role blends technical troubleshooting with empathetic communication, guiding clients through complex website-related issues—primarily on WordPress and Drupal—while delivering an exceptional customer experience. You’ll work cross-functionally with internal teams and directly with clients to resolve support tickets, explain technical issues in simple terms, and contribute to the continuous improvement of our support processes. If you're a natural problem-solver with a passion for both technology and people, this role is for you. - Essential Duties Manage and resolve incoming support requests through our ticketing system regarding the MyAdvice product suite Close a minimum of 100 tickets per week generated via phone, email, and web form Troubleshoot and resolve website-related issues across both WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations Assist clients with content updates, integrations, and troubleshooting via multiple channels (virtual, phone, email) Clearly explain technical concepts to non-technical users in a professional and friendly manner Collaborate with internal development teams on complex client issues Multi-task to track dozens of open tickets at various stages of completion Assist our internal teams with technical and training support as needed Required Skills 5+ years of experience as a Wordpress Developer or similar role 2+ years in a high-volume Customer Service or Technical Support position Strong technical knowledge of both WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance Familiarity with HTML5, CSS3, and basic JavaScript Experience with help desk software (Zendesk preferred) Excellent written and verbal communication skills Strong interpersonal and client-relations skills Detail-oriented with excellent organizational and multitasking abilities Ability to work independently and manage multiple priorities Familiarity with GSuite, Microsoft Excel/Word, and web-based systems Ability to critically think through issues and identify root causes Experience with popular page builders, such as Elementor, Divi, Beaver Builder, etc. Familiarity with website architecture, aesthetics, and user experience principles. Knowledge of web accessibility standards and best practices. Preferred Skills Familiarity with other CMS platforms (e.g., Joomla) Exposure to debugging tools (e.g., Chrome Inspector) Understanding of responsive design and mobile optimization Prior experience in digital marketing or agency support environments You’ll help transform how small practices grow—with cutting-edge AI, measurable outcomes, and an all-in-one platform. You’ll join a team of gritty, resourceful experts who thrive in a fast-moving, client-first culture. You’ll get the coaching, career development, and tools to succeed—not just for today, but for long-term career growth. Why Join Us? At MyAdvice, we’re committed to building a team that reflects a variety of backgrounds, experiences, and perspectives. We know that skills can be taught, but mindset, grit, and a hunger to grow are what make the difference. If you see yourself in this role—even if you don’t meet every requirement—we strongly encourage you to apply q2uOA6hzY8

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up? Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter. Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins. A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. We at The Customer Support team are dedicated to fostering valuable connections with users, aiming to promptly respond to emails within the specified timeframe and effectively resolve any issues encountered. Situated entirely in Bangalore, our team is committed to delivering exceptional support and user satisfaction, thereby upholding our mission to cultivate lasting relationships with our customers. As a Customer S upport Agent , Your core job will be to respond to emails and resolve queries. Our vision is to be recognized as the go-to destination for our users for support, drive long-term loyalty and advocacy among our user base. What You Bring In 4-6 years experience of customer support, preferably for mobile/technical products Excellent English Communication skills, both verbal and written Experience with support platforms such as Zendesk, Freshdesk or similar software. Email support is a must, the majority of our customer support tickets are email based. Knowledge of other languages is a big plus (especially Hindi and Arabic) Able to approach problems with logical thinking and a strategic mindset, considering both the details and the broader context. Experience in effective time management and multitasking abilities Troubleshoot complex product issues, manage escalations when necessary to ensure timely resolution. Collaborate with cross-functional teams to identify and resolve product bugs and enhance product usability Able to analyze data and create effective reporting summaries. The Impact You Will Create This position will mainly include working on emails primarily and other communication channels. Find bugs and trends reported by our users proactively to fuel faster resolution. The main focus will be to increase efficiency, and stay within the given TAT. You will learn how the Truecaller App works and also be involved in creating JIRAS for the issues that have been raised. A customer support agent with a technical background, responsible for assisting users via email, undertakes various key tasks. These include promptly addressing user inquiries and concerns, offering troubleshooting guidance, and employing problem-solving skills to resolve issues efficiently. Cultivate a deep understanding of the company's products or services to provide accurate assistance, create and update documentation to aid users and educate customers on product usage. The agent escalates complex issues as needed and ensures quality responses while gathering feedback for continuous improvement. Stays updated on product features and industry trends, monitor performance metrics (CSAT and FRT), collaborate with team members, and contribute to a positive overall customer experience. It Would Be Great If You Also Have Prior startup experience Team player Initiative taking/proactive approach Life at Truecaller - Behind the code: https://www.instagram.com/lifeattruecaller/ Sounds like your dream job? We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check. This position is based in Bangalore, India. We only accept applications in English . What We Offer A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance. Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone! Come As You Are Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you. Job info Location Bengaluru, Karnataka, India Category Customer Support Team Customer Support Posted 2 days ago Show more Show less

This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings. This role requires working remote office hours that align with EMEA time zones. Being a Technology Partner Support Engineer at iManage Means You will be making a real impact by ensuring our technology partners are fully supported, empowered, and successful. In this role, you’ll bridge the gap between innovative solutions and seamless partner experiences—supporting integrations, streamlining operations, and enhancing the reach of the iManage ecosystem. We are seeking a motivated and detail-oriented employee to join our Technology Partner Team. As part of this role, you will be responsible for various administrative tasks under the guidance of the Tech Partner Team. The ideal candidate should be organized, adaptable, and eager to contribute to our dynamic work environment. iM Responsible For Registering new OAuth 2.0 applications and applying updates within our Cloud while ensuring accurate documentation and compliance with company protocols. Working closely with the Documentation and Technology Partner teams to update articles on our Help Center. Executing outreach campaigns as directed by the Technology Partner Team. Communicating effectively with external partners via email, newsletters, or other channels. Collaborating with Channel Program Managers to review and administer changes in our partner catalog. Maintaining accurate records and ensure consistency across platforms. Generating reports to track ticket trends in Zendesk while collaborating with the Technology Partner Manager to identify areas for improvement. Assisting Channel Program Managers in reviewing, auditing, and managing data in Salesforce. Ensuring data integrity and compliance with established guidelines. Supporting the onboarding and offboarding processes for Technology Partners Coordinating account setup, access permissions, and necessary documentation Undertaking tasks assigned by Channel Program Managers Maintaining organized records and assist with ad hoc requests iM Qualified Because I Have An Undergraduate bachelor’s degree in computer science, information systems, or equivalent experience The ability to work Remote office hours that align with EMEA-time zones. Attention to Detail: Ability to handle repetitive tasks accurately and efficiently. Strong Communication Skills: Comfortable collaborating with cross-functional teams. Tech-Savvyness: Familiarity with Salesforce, Zendesk, and other relevant tools is a plus. Adaptability: Willingness to learn and take ownership of assigned responsibilities. Bonus Points If I Have Completed any Cloud or API (or OAuth) certifications. Exposure to any ticketing tool or helpcentre and a genuine interest in APIs. iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Offering comprehensive Health/Accidental /Life Insurance. Encouraging me to take time off for myself with 21 paid leaves, 9 casual and sick, multiple all company wellness days, close to 10-12 Indian Holidays, and for other life events. iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review. About iManage At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: www.imanage.com Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/ Show more Show less

Job Title: Customer Delight Executive Location: Ahmedabad Company: Dermatouch Budget: 4.2 to 7.2 LPA About Dermatouch Dermatouch is committed to delivering personalized skincare solutions and outstanding customer support through our digital-first approach. Key Responsibilities Engage with customers via WhatsApp, social, calls, and email Resolve queries and complaints empathetically Document feedback to improve service quality Qualifications 1–3 years in customer service, preferably D2C or skincare Strong communication and problem-solving skills Familiarity with Freshdesk, Zendesk, or similar tools Show more Show less

"Immediate Hiring" "Opportunity for Freshers" Stipend - 10,000 - 15,000/Month Note - Pre Placement Offer Based on Performance(Job Offer) Job Description We are seeking a Business Development Intern to join our team and assist with lead generation, customer engagement, and supporting business development initiatives. This role will provide exposure to key business processes, from sales to customer support, and allow you to contribute to the growth of our IT and marketing services. Role & responsibilities Assist with inbound and outbound lead handling (via email, call, and chat). Help create and manage customer support content and onboarding tours. Conduct research on customer profiles, buyer personas, and market trends. Support the creation of business proposals and client pitch presentations. Help manage customer relationships and support post-sale activities. Provide assistance in tracking sales metrics and performance. Preferred candidate profile Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, or a related field. A keen interest in business development, sales. Excellent written and verbal communication skills. Strong organizational and multitasking abilities in a fast-paced environment. Skill Sets Lead Generation (Google Ads, LinkedIn, Play Store, etc.) Email Marketing & Cold Calling (International) Customer Relationship & Onboarding Client Acquisition & Account Management Sales & Revenue Generation Strong English proficiency (spoken and written) Tool Sets Client Business Messenger: Intercom, Crisp Chat Ticket Management: Zendesk, Freshdesk Lead Management: HubSpot, Pipedrive Cold Emailing: Hunter, Lemlist LinkedIn Sales Navigator Review Management: TrustPilot, Google Reviews Analytics & Reporting: Google Analytics, Tableau CRM Software: Salesforce, Zoho CRM Benefits: Gain hands-on experience in digital marketing and business development. Exposure to real-world client interaction and sales strategies. Opportunity to work in a fast-paced, dynamic environment and build a solid understanding of business growth strategies. Certificate of Internship and possible full-time employment opportunity based on performance. Job Types: Full-time, Fresher, Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Application Question(s): Are you available for face to face interview? Work Location: In person