2808 Zendesk Jobs - Page 10

Job Description IT Business Systems Analyst - Finance Location : Pune, India Job Summary: At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on finance value streams, particularly record-to-report and source-to-pay processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collab...

Job Description Product Manager - IT Finance Location: Pune, India Who We're Looking For: Zendesk is seeking a talented IT Product Manager to drive product delivery and strategic outcomes within our IT organization, specifically focusing on the Finance domain. This role will be responsible for defining, rationalizing, and prioritizing the product backlog for business-critical applications and processes within the Record to Report and Source to Pay value streams, ensuring alignment with business objectives and customer needs. The IT Product Manager will collaborate closely with cross-functional teams including Business Systems Analysts (BSAs), Engineers, Tech Leads leads, Scrum Masters, Solut...

Job Description Job Summary Zendesk is seeking to hire a versatile Senior Frontend Software Engineer to join the team responsible for building flexible and contextual UI features within Zendesk’s agent workspace. In this pivotal role, you will extend and develop features that enhance the core product and deliver exceptional service to thousands of users daily. Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences. What you’ll get to do each day Leverage your extensive software engineering expertise to drive innovation and technical excellence withi...

Job Description IT Business Systems Analyst - Finance Location : Pune, India Job Summary: At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on finance value streams, particularly record-to-report and source-to-pay processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collab...

Job Description Posting job title: Associate Localisation Operations Manager WHO WE'RE LOOKING FOR Join our Localisation Strategy and Operations team at Zendesk! We are seeking a hard-working and diligent Associate Localisation Program Manager who will play a key role in managing and optimizing the end-to-end localisation operations that power our global product offerings. In this pivotal role, you will coordinate translation projects, manage vendor relationships, oversee budget tracking, and help evolve our AI-driven automation tools to increase operational efficiency among other responsibilities. Your contributions will enable our products to flourish in over 160 countries and territories,...

Exp. 6 - 7 Years | New Delhi, India Key Responsibilities Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations teams to resolve recurring issues. Train team members on product knowledge and customer handling. Requirements Graduate in any discipline (MBA preferred). 6+ years in customer support, with at least 3 years in a leadership role. Strong communication, leadership, and problem-solving skills. Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot. Industry ex...

ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We’...

Job Description Job Summary Zendesk is seeking to hire a versatile Senior Frontend Software Engineer to join the team responsible for building flexible and contextual UI features within Zendesk’s agent workspace. In this pivotal role, you will extend and develop features that enhance the core product and deliver exceptional service to thousands of users daily. Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences. What you’ll get to do each day Leverage your extensive software engineering expertise to drive innovation and technical excellence withi...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 100,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 400+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team obsessed with customer happiness. G...

About UnleashX: UnleashX is building the next-generation Voice AI workforce that can think, talk, and take autonomous action. Companies use our intelligent, no-code agents to automate sales, support, marketing, and operations; running entire workflows on autopilot. What this really means is businesses can finally hire an AI workforce that doesn’t just assist but it executes. Role Overview: We’re looking for a Partnership Specialist to build and scale our channel ecosystem across domestic and international markets. You’ll source, onboard, and enable resellers, MSPs, and technology alliances to generate pipeline and revenue for our AI products (e.g., AI Speech bot/chatbots, analytics, model AP...

Nous recrutons : Spécialiste du Support Client Francophone (Voix & Chat) – Télétravail Parlez-vous couramment le français et l’anglais ? Avez-vous le sens de la résolution de problèmes et le souci d’offrir un service exceptionnel ? Si vous souhaitez rejoindre une équipe en pleine croissance qui valorise le professionnalisme, le développement et la satisfaction client — cette opportunité est faite pour vous. Vos missions En tant que Spécialiste du Support Client, vous serez le premier point de contact pour nos clients francophones. Vous traiterez leurs demandes par appels entrants, chat en direct et e-mails, en veillant à ce que chaque interaction soit rapide, claire et utile. Responsabilités...

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

As a Technical Service Management professional in the Airlines domain at Accelya, your role will involve managing a team of L2 analysts and specialists to effectively triage and resolve customer incidents within committed service levels. You will need to be a proactive leader with a strong understanding of the Airline domain. **Duties & Responsibilities:** - Hire, develop, and manage L2 analysts, providing guidance and support in resolving customer issues. - Foster a collaborative and high-performance culture, encouraging continuous learning and development. - Collaborate with development and infrastructure teams to optimize performance by addressing bugs and enhancements. - Drive efficiency...

Job Description – Non-Voice Process ExecutivePosition Title: Non-Voice Process ExecutiveDepartment: Operations / Customer SupportLocation: [Insert Location] Employment Type: Full-time /Contract Key Responsibilities:Handle customer queries and support requests via email, chat, or ticketing tools. Maintain and update customer records, databases, and logs accurately. Perform data entry, verification, and validation tasks as per process requirements. Analyze customer issues and provide appropriate solutions or escalate as needed. Adhere to quality standards, process guidelines, and turnaround times (TAT). Coordinate with internal teams to resolve customer issues or fulfill requests. Maintain con...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

Job Description Zendesk is building the next generation of Employee Service products—and we’re making it easier than ever for customers to get started. The Product-Led Growth (PLG) team owns the end-to-end self-service onboarding experience, trials, and in-product configuration flows that accelerate time-to-value for our customers. We’re looking for a Senior Staff Software Engineer (Fullstack or backend) to help define and build the technical foundation for these experiences. From guided onboarding to AI-driven setup, and from embedded integration flows to a full-featured template marketplace, you’ll architect scalable backend services and contribute to the frameworks that power our product-...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore (Remote/Hybrid) Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India te...

Nous recrutons : Spécialiste du Support Client Francophone (Voix & Chat) – Télétravail Parlez-vous couramment le français et l’anglais ? Avez-vous le sens de la résolution de problèmes et le souci d’offrir un service exceptionnel ? Si vous souhaitez rejoindre une équipe en pleine croissance qui valorise le professionnalisme, le développement et la satisfaction client — cette opportunité est faite pour vous. Vos missions En tant que Spécialiste du Support Client, vous serez le premier point de contact pour nos clients francophones. Vous traiterez leurs demandes par appels entrants, chat en direct et e-mails, en veillant à ce que chaque interaction soit rapide, claire et utile. Responsabilités...

Helping people comes naturally to you—and you can do it seamlessly in both French and English . If you’re ready to bring your communication skills, empathy, and problem-solving mindset to a global team, we’d love to meet you. What You’ll Do As a French-English Customer Support Associate , you’ll assist customers from French-speaking regions through voice calls and live chat . You’ll answer questions, resolve concerns, and make every interaction feel professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just about responding to tickets—it’s about creating positive experiences, building trust, and ensuring customers feel valued an...

Min. Relevant exp. 10+ years Job Summary We are looking for an experienced and strategic Assistant Manager—Recruitment & Vendor Management to oversee talent acquisition efforts across APAC & EMEA. This role involves managing recruitment operations, vendor partnerships, and leading a team of Team Leads, Senior Recruiters, and Recruiters. The ideal candidate will have a strong background in regional hiring strategies, workforce planning, and vendor relationship management while ensuring compliance with local employment laws. Key Responsibilities Team Leadership & Recruitment Strategy: Lead, mentor, and manage a team of Team Leads, Senior Recruiters, and Recruiters across APAC & EMEA. Develop a...

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about ...

We are looking for a proactive and customer-focused Technical Support Executive to join our support team. You will be the first point of contact for clients using our IT Software/SaaS products, providing assistance via voice calls, email, and live chat. Your role will involve troubleshooting, resolving queries, escalating technical issues, and ensuring customer satisfaction. Key Responsibilities: Provide 24/7 technical support to customers through voice, email, and chat channels. Diagnose and troubleshoot product-related issues, including installation, configuration, and usage queries. Guide customers through product features and best practices. Log, track, and resolve support tickets within...

Job Title: Customer Support Executive Location: Ghitorni (Delhi) Department: Customer Service / Support Reports To: Customer Support Manager Employment Type: Full-Time Job Summary We are looking for a dedicated and customer-oriented Customer Support Executive to handle client inquiries, resolve complaints, and provide exceptional service across various communication channels. The ideal candidate will be a problem-solver with excellent communication skills and a passion for delivering great customer experiences. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media. Handle and resolve customer complaints in a professional and empathetic manner. Id...