5685 Zendesk Jobs - Page 10

About The Opportunity We are a remote-first organisation operating in the luxury jewellery e-commerce sector, serving US retail and direct-to-consumer customers. This role supports high-value transactions, post-sale service, and growth-focused customer conversations for premium jewellery brands—working US hours from India. Role & Responsibilities Deliver world-class inbound and outbound support across email, phone, and live chat for US customers—resolving order, shipping, and product inquiries with empathy and speed. Handle order lifecycle tasks: process cancellations, refunds, exchanges, returns authorisations, and coordinate with logistics and fulfilment partners. Manage payment and disput...

Business Analyst - Cs Ops Location: Chennai (In-office) Department: Revenue Operations Company Overview: saasgenie specializes in maximizing the value of SaaS products for our customers, ensuring they derive the best possible benefits from their investments. We are committed to being the premier partner for SaaS companies, dedicated to unlocking the full potential of their products for their customers. Our ethos, “faster, better, and smarter”, reflects our commitment to excellence and faster time to value championing agility, and fostering innovation. We deliver intelligent solutions that empower our customers to meet their business objectives efficiently. As a dynamic startup, saasgenie act...

TSE- tec support, app support 1 year exp skilled in marketo - added advantage Tech support associate or app support Knowledge SQL. HTML, Java scrip added advantage Rotational shift role

Join us as a Software Support Specialist at Etech! What You’ll Be Doing: Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions Ensure a smooth and satisfying client experience through proactive communication and problem-solving Work closely with Product, Development, and Onboarding teams to suppo...

Job Description Business Analyst, Collaboration Tools (Google Workspace) Zendesk is re-envisioning how we use our collaboration tools to provide an outstanding employee experience! We want to be innovators with how employees are served and provide a showcase example that our industry peers can follow. Successful candidates should be experienced with managing Google Workspace (formerly G Suite) as well as other collaboration tools, successful at working with internal partners, and proficient in implementing leading SaaS applications. The successful candidate will collaborate with various internal partners, including but not limited to, Product Development, People & Places, Go To Market, and I...

Job Description Job Summary Zendesk is seeking to hire a versatile Frontend Software Engineer to join the team responsible for building flexible and contextual UI features within Zendesk’s agent workspace. In this pivotal role, you will extend and develop features that enhance the core product and deliver exceptional service to thousands of users daily. Our ideal candidate is someone who is adaptable in working efficiently and consistently across a variety of code bases, striving for best practices and passionate about creating impactful experiences. What you’ll get to do each day Leverage your extensive software engineering expertise to drive innovation and technical excellence within the t...

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...

Key Responsibilities: CRM Development & Implementation  Implement, customize, and optimize CRM platforms (Salesforce, Zendesk, Kustomer, Zoho, or other populer).  Participate in implementing new CRM systems or migrating from legacy solutions.  Build integrations between CRM and internal/external applications.  Configure CRM workflows, data models, and automation processes to improve usability and efficiency. Software Engineering  Design and develop backend services and microservices using Java and Python.  Build APIs and connectors to integrate CRM with third-party platforms.  Write high-quality, maintainable, and secure code following best practices.  Contribute to CI/CD pipelines, ...

We are seeking a dedicated and detail-oriented Service Desk Specialist to join our dynamic team. In this role, you will be responsible for ensuring seamless user compliance and support processes, all while delivering exceptional customer service. You will play a critical role in maintaining operational excellence, assisting a global user base, and fostering a positive user experience. If you are passionate about delivering exceptional support and are ready to make a global impact, we would love to hear from you! Responsibilities Manage user compliance and verification processes by enforcing platform terms of service, conducting phone verification for new users, and overseeing account approva...

Data Scientist / Analytics Engineer We're looking for a Senior Data Scientist / Analytics Engineer to join our India analytics team and build the data infrastructure, insights, and predictive models that power our next generation of customer intelligence and operational analytics. You'll transform disparate datasets into clean, scalable data models and deliver dashboards, APIs, and predictive tools that help teams make faster, smarter decisions across support, operations, and customer engagement. What You’ll Do Build Core Data Pipelines & Models Design and implement scalable data pipelines that ingest, clean, and transform data from Zendesk, customer systems, business tools, and third-party ...

Job Title: Support Engineer Department: Customer Success Company: DoubleTick Location: Mumbai (On-Site) Experience Required: 1-3 Years About DoubleTick: DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast a...

Location: Remote / On-site Job Type: Full-time Experience Required: 4–8 years (Minimum 2 years in a Team Lead/Manager role) About the Role We are looking for a Customer Care Lead who can build strong customer support systems, manage and audit the CC team, and implement automation to improve overall efficiency. You will be responsible for leading the customer care function, improving customer satisfaction, and ensuring smooth post-purchase experience for our customers. This role is ideal for someone who has strong experience in E-commerce / D2C operations , understands customer expectations, and can turn data into actionable strategies. Key ResponsibilitiesTeam Management & Performance Audits...

Description Join DAZN as a Command Centre Agent to ensure our centre team delivers a World class experience to all DAZN customers worldwide. You will work in a 247 team to ensure we have the right people in the right place at the right time. You will be integral to the Operations teams to achieve SLAs and schedule adherence, whilst also being the first point of contact in any crisis and integral to identifying, reporting and resolving any issues our CS agents or customers face. Key Responsibilities Act as the real-time monitor for the Operations team by providing direction, guidelines and performance updates to hit service level goals Provide continuous interaction with Operations (leadershi...

Position: Shopify App Developer Location: Ahmedabad (Onsite Only) Experience: 2- 5 Years Employment Type: Full-time Working Days: 5 Days (Mon–Fri) Timings: 10:00 AM – 7:00 PM Note: 1) Should have Excellent Communication Skills 2) Must have Experience as a Shopify App Developer only 3) Looking for Gujarat-based candidates only What We’re Looking For : ➡ Good understanding of the Shopify platform (themes, apps, store setup, Liquid templating) ➡ Past experience & understanding of Shopify Apps. ➡ Excellent communication skills (verbal & written) ➡ Experience with customer support tools (Zendesk, Intercom, Freshdesk, etc.) ➡ Ability to explain technical concepts to non-technical users. ➡ Team col...

For US Client's 24/7 support - Rotational Shifts - If you don't have ticket solving knowledge - please don't apply What You Will Be Doing Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively. Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance. Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders. Maintain ownership of client issues through to resolution, even when coordinating with other teams. Collaborate with sales to resolve consumer issues, playi...

Overview - The Access Control - Technical Services and Support L1 will be an integrated member of the Security Support and Services team. This individual will have a key role in responding immediately to customer service needs. Job Title: Technical Support L1 Department: Operations Reports to: Manager, Security Services and Support Experience: 2-3 years Location: India-Remote Duties And Responsibilities Provide telephone, chat and email support to customers and tenants for troubleshooting requests & incidents Use Zendesk to log all requests & incidents including detailed information for every incident & utilize the CRM to track physical assets Assist with the configuration and setup of equip...

About the Company Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanc...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 150,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team passionate about customer success. ...

Key Responsibilities Develop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrations Collaborate with architects tech leads and business teams to understand requirements and deliver scalable solutions Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionality Integrate Amazon Connect with CRM platforms, ticketing systems, and third party APIs Optimize performance reliability and cost efficiency of contact center components Participate in code reviews testing and deployment activities Troubleshoot and resolve issues in production and development environments. Document technical desi...

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering ...

Position : Growth Marketing Specialist - Paid Search Location: Bengaluru, India About Us : How would you like to work for a fast-growing, international company in one of the hottest spaces on the Internet? AdMax Local is the world's first fully automated SEM, Social and website platform that enables resellers to price, build, manage, optimize and report on high quality, hyper-local search campaigns and websites for multiple businesses at scale. Available in the European and Asian Pacific markets since 2009 AdMax Local has been deployed with tens of thousands of international clients, driving returns that far exceed the industry average for large-scale local search & social campaigns. AdMax L...

About Juniper Square Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. Juniper Square offers employees a variety of ways to work, ranging from a fully remote ex...

Job Overview: We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions across phone, email, chat, or social media. The ideal candidate will handle inquiries, resolve issues, and ensure a high level of customer satisfaction. Key Responsibilities: Respond promptly to customer queries via phone, email, or chat. Resolve customer complaints efficiently and professionally. Maintain a deep understanding of the company’s products or services. Provide accurate, valid, and complete information using the right methods/tools. Keep records of customer interactions, transactions, and feedback. Escalate complex queries to appropriate departments or supervi...

About The Role The candidate will be joining the Enterprise Technology Services (ETS) team and will be responsible for managing and supporting the end-user technology environment at GLG. This includes deploying, maintaining, and troubleshooting Windows and macOS devices, ensuring compliance with security policies, and optimizing the end-user experience. The ideal candidate will have expertise in Microsoft Entra/Intune and JAMF for endpoint management. Key Responsibilities Support and partner with the Systems Engineering team to configure and deploy state-of-the-art Windows and macOS environments for GLG's 2,700 employees worldwide, ensuring a seamless and secure user experience Develop and i...

Finance Specialist, Accounts Payable What this job involves: Review various types of Payment requests including data entry in Yardi & Zendesk Invoice Processing both PO & Non-PO invoices Should have an extensive knowledge of two way & three-way match Preparing & posting Month end accrual entries Preparing Bank Reconciliations Knowledge of AP month end activities (Open & Close Period) Fair understanding of deduction & filing of withholding tax Experience of P&L monthly variance analysis Verify financial data for use in maintaining accounts payable records Support and engage in solutions to user problems to ensure user satisfaction and productivity Assist accountants and controllers with A/P i...