1588 Zendesk Jobs - Page 8

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.

As a Partner Support Specialist at our company, you will be responsible for responding to partner support tickets covering various areas such as U.S. tax filings, onboarding and offboarding processes, employee documents (W-2s, W-4s, I-9s), and general Worklio platform use. Your role will involve troubleshooting issues, resolving inquiries, and escalating to DevOps if necessary. It is crucial to clearly document issues, resolutions, and follow-up steps in the ticketing system while also supporting new partner onboarding and setup processes. To excel in this role, we require you to possess a CPP or SHRM certification along with excellent English communication skills, both written and verbal. You must have the ability to work night shifts according to U.S. hours and showcase strong troubleshooting and documentation skills. It would be advantageous if you have familiarity with tools like Zendesk, Jira, and Slack, as well as experience in supporting SaaS or PEO platforms. In return, we offer a competitive USD-based salary, remote work flexibility, training on our platform and systems, and the opportunity to be a part of a growing, supportive global team.,

Job Description We are looking for a Knowledge Management Lead to join our growing global team at Sectigo. The Knowledge Management Lead plays a critical role in driving continuous learning, knowledge sharing, and customer self-service excellence. This individual will be responsible for overseeing the team's training needs — both technical and customer service-focused — while also managing the internal Knowledge Base, customer-facing self-service tools (including chatbot solutions), and initiatives that enhance the overall customer experience. This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. Here are the core functions, responsibilities, and expectations for this role: Training & Enablement Identify and assess ongoing training needs for both technical and customer service skills across the support team. Develop, coordinate, and deliver training programs (internal, external, self-paced, and instructor-led). Work closely with team leads and subject matter experts to bridge knowledge gaps. Create skill matrices to track progress and ensure learning objectives are met. Maintain training records and measure training effectiveness through performance metrics and feedback. Knowledge Base Management Own and maintain the Knowledge Base (KB) strategy for both internal and external audiences. Ensure content is accurate, up-to-date, well-organized, and aligned with evolving business and product needs. Define and manage processes for content creation, approval, review cycles, and retirement. Leverage analytics to identify gaps and prioritize content updates. Self-Service Tools & Customer Experience Manage and enhance self-service platforms such as chatbots, virtual assistants, and online support resources. Collaborate with IT, Product, and Customer Experience teams to improve the functionality and effectiveness of these tools. Ensure self-service resources align with customer expectations and reduce case volumes through proactive content updates. Monitor performance through metrics like deflection rates, engagement, and resolution satisfaction. Other duties as assigned and related to the nature of this role and company initiatives. Qualifications Education: A bachelor’s degree or relevant years of working experience in related fields is required. An advanced degree in related fields is strongly preferred. Experience Minimum of 5+ years of experience in Knowledge Management, Training, or Customer Support leadership roles is required. Experience in the cybersecurity and/or CLM industry is strongly recommended. Ideal Candidate Profiles, Talents, And Desired Qualifications Strong background in technical training and content creation. Hands-on experience with Knowledge Management Systems, CRM, and chatbot platforms (e.g., Salesforce Knowledge, Zendesk, Freshdesk, etc.). Excellent communication, facilitation, and collaboration skills. Analytical mindset with the ability to interpret data and drive decisions. Customer-centric with a focus on continuous improvement. Additional Information Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Location : Noida, India. Employment Type : Full-time. Work Hours : Must be available to work during Pacific Standard Time (PST) business hours. About Level AI Level AI is revolutionizing the contact center industry with cutting-edge AI technology. Our AI-native platform helps enterprises extract deep insights from customer interactions, turning every conversation into a strategic asset. Backed by top-tier investors and trusted by leading global brands, Level AI is the most adaptive and forward-thinking solution in the market. Were growing fast and are looking for passionate individuals who want to shape the future of AI-driven customer experience. About The Role Were looking for a Tech Support Lead in our Noida office to take ownership of technical support and help scale our support function. This is a hybrid roleyou will initially own and resolve customer tickets directly, while also building and leading a team of support engineers. As Level AI grows, your focus will shift from being a hands-on contributor to becoming a full-time manager responsible for growing and leading a high-performing technical support team. This is a unique opportunity for someone who thrives in a startup environment, wants to roll up their sleeves, and grow into a senior leadership role. Key Responsibilities Hire AI to automate as many processes as possible. Develop deep expertise in product implementation, usage, and Resolve complex customer support tickets during PST business hours while documenting patterns and processes. Serve as the primary escalation point for urgent technical issues. Build and scale a technical support team in Noida. Lead hiring, onboarding, and training of support engineers. Develop and implement operational processes, workflows, and playbooks. Collaborate with Product, Engineering, and Customer Delivery teams to escalate and resolve product-related issues. Own key support metrics (CSAT, CES, SLA adherence, FRT, TTR) and drive continuous improvement. Create internal documentation and external knowledge base articles. Foster a culture of accountability, ownership, and customer advocacy. Transition out of ticket ownership over time as the team grows and matures. Requirements 5+ years in technical support roles, preferably in SaaS or enterprise software. 2+ years in a team lead, supervisor, or player-coach role. Strong troubleshooting skills in areas like APIs, cloud platforms, and log analysis. Experience working with tools like Zendesk, Jira, Salesforce, or similar platforms. Excellent written and verbal communication skills. Ability to work independently and manage a globally distributed team. Comfortable working PST hours. Preferred Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Experience supporting enterprise or B2B clients. Familiarity with SQL, scripting (Python/Bash), or log management tools. ITIL certification or formal training in support operations is a plus. (ref:hirist.tech)

Ultimate.ai IT, Sales & Business Development Pune, Maharashtra, India Posted on Jul 21, 2025 Apply now Job Description Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications Bachelor’s degree or equivalent work experience and 3-5 years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QA's and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team . Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

Job Title: Customer Support Executive (South Indian Languages) Location: New Delhi Company: Genefied About Genefied: Genefied is a forward-thinking technology company focused on enabling businesses to build trust through innovative product authentication, loyalty, and engagement solutions. We empower brands to digitize customer experience through intelligent SaaS platforms. Job Summary: We are looking for a proactive and customer-focused Customer Support Executive fluent in at least two South Indian languages (Telugu, Tamil, Malayalam, Kannada), along with Hindi or English. You will serve as the first point of contact for our customers, assisting them with product queries, troubleshooting issues, and ensuring a seamless support experience. Key Responsibilities: Handle customer queries and complaints through calls, emails, chat, and other channels. Communicate fluently and empathetically in South Indian languages to cater to regional customers. Maintain a deep understanding of company products and services to provide accurate information. Troubleshoot issues, escalate technical problems, and follow up until resolution. Maintain records of customer interactions and update the CRM system. Collaborate with cross-functional teams to ensure customer satisfaction. Provide feedback to the product and technical team based on customer interactions. Ensure SLA compliance and high levels of customer satisfaction. Required Skills and Qualifications: Minimum 1–3 years of customer support or call center experience. Fluency in at least two South Indian languages: Telugu, Tamil, Malayalam, or Kannada . Good command of Hindi and/or English . Excellent communication and interpersonal skills. Patience, empathy, and problem-solving attitude. Proficiency in using support tools like Freshdesk, Zendesk, or similar CRMs (preferred). Ability to multitask, prioritize, and manage time effectively. Preferred Qualifications: Bachelor’s degree in any discipline. Experience working in a tech/SaaS/startup environment. Knowledge of QR-code-based authentication, loyalty, or CRM platforms is a plus. Why Join Genefied? Dynamic and inclusive work environment Opportunities for growth and learning Work with a passionate and innovative team Flexible work options

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Provide support to customers through various channels such as phone, email, and chat. Resolve customer issues and escalate issues to the appropriate teams when necessary. Maintain accurate records of customer interactions and issues. Familiarity with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk. Technical Skills : Strong customer service skills and experience in providing technical support. Proficiency in voice, chat, and email communication channels. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce. Ability to troubleshoot technical issues and provide effective solutions. Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner. Must understand the company's long-term vision and align with it. Qualifications 3-5 years of work experience in relevant field B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation Senior Associate The opportunity We are looking for Marketing Automation Senior Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your key responsibilities Tactical execution of Marketing Automation campaigns with varying complexities and sizes Experience with supporting email marketing campaigns and using various digital marketing tools, Marketo knowledge is a must Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution Provide project support to all MarTech team members throughout the various stages of the project, including testing use cases Regular reporting to key stakeholders on the performance of marketing automation campaigns and suggest on improvement avenues that is backed by data Support process improvements and educate users on campaign best practices Standardization and documentation of technical processes using our internal systems Able to define and document the functional and technical requirements for executing (developing, deploying, managing, tracking, and measuring) the automated campaigns Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY Work towards organizational objectives along with stakeholders’ project Skills and attributes for success Analytical thinking Data-Driven Decision Making Audience Segmentations and targeting Stakeholder management Troubleshooting Familiarity with Agile planning and Agile project management skills To qualify for the role, you must have Any university degree or college diploma in Digital Marketing or a related field. Understanding of Digital Marketing eco-system and marketing automation Experience in Marketing Automation campaign configuration Min. 5 years of experience, and min. 3 years with Marketo Ability to translate business needs into technical solutions in MA platform. Adherence to data compliance policies (such as GDPR, CANSPAM) is a must. Specialist knows his customer journeys well-enough to identify every possible opportunity or data breach and the need for appropriate security and get measures in place to safeguard it. Ideally, you’ll also have Strong interest in data management and analytics Storytelling and consulting skills Attention to detail Organized, self-starter who can collaborate with the team, and excel in a fast-paced corporate environment. While being able to manage multiple priorities and deadlines. Having Marketo Engage Expert certification is plus Technologies and Tools Marketo or any other Marketing Automation platform Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront etc Microsoft Office SharePoint Working knowledge of HTML, CSS, and scripting What we look for Marketing Automation acumen Strong team contributor Ready to learn and adapt Problem solving skills Stakeholder management Effective communication What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you're ready to make an impact while working from home, keep reading — we’d love to meet you! What You’ll Do Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism. Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions. Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy. Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards. Customer Insights: Record and share feedback that can help improve customer experience and internal processes. Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey. What We’re Looking For At least 1 year of experience in e-commerce, customer service, or sales support. Excellent written and verbal communication skills. Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus. Calm under pressure and comfortable with multitasking in a remote, fast-paced environment. Detail-oriented, self-motivated, and solution-focused. Why Join TalentPop App? Performance-based raises and commission opportunities. Paid time off to relax and recharge. HMO health coverage for peace of mind. Recognition bonuses to celebrate your wins. 100% permanent work-from-home setup. Supportive and collaborative team culture with room for career growth. When applying, please include the application code: BCS Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you're ready to make an impact while working from home, keep reading — we’d love to meet you! What You’ll Do Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism. Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions. Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy. Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards. Customer Insights: Record and share feedback that can help improve customer experience and internal processes. Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey. What We’re Looking For At least 1 year of experience in e-commerce, customer service, or sales support. Excellent written and verbal communication skills. Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus. Calm under pressure and comfortable with multitasking in a remote, fast-paced environment. Detail-oriented, self-motivated, and solution-focused. Why Join TalentPop App? Performance-based raises and commission opportunities. Paid time off to relax and recharge. HMO health coverage for peace of mind. Recognition bonuses to celebrate your wins. 100% permanent work-from-home setup. Supportive and collaborative team culture with room for career growth. When applying, please include the application code: BCS Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!

Key Responsibilities: Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels. Assist customers with product or service-related questions, concerns, and issues, ensuring their satisfaction. Troubleshoot and resolve technical issues, guiding customers through the solution process. Order Management: Process and track customer orders, returns, exchanges, and refunds. Ensure that customer orders are fulfilled correctly and on time, and update customers on their order status. Handle billing inquiries, including discrepancies, charges, and payment issues. Problem Resolution: Address customer complaints and concerns in a professional and empathetic manner, aiming for swift and effective resolutions. Escalate complex issues to higher-level support or management, ensuring that they are addressed appropriately and promptly. Follow up with customers to ensure they are satisfied with the resolution of their concerns. Product Knowledge & Recommendations: Maintain in-depth knowledge of company products and services to offer accurate guidance and suggestions to customers. Provide product recommendations based on customer preferences and needs, enhancing their experience. Customer Feedback: Collect and record customer feedback, ensuring that valuable insights are shared with the relevant departments to improve products and services. Suggest improvements to enhance the customer support experience based on direct feedback. Documentation & Reporting: Maintain accurate and updated customer records in CRM systems. Document all customer interactions and support tickets to ensure efficient follow-ups and reference. Prepare reports on customer support performance, such as call volume, resolution times, and customer satisfaction levels. Team Collaboration: Collaborate with other teams, including sales, technical support, and product teams, to resolve customer issues and improve service delivery. Share customer feedback and insights to contribute to the development of new products or enhancements to existing services. Adherence to Policies: Ensure compliance with company policies, procedures, and customer service standards. Stay updated on company product changes, service protocols, and industry best practices. Required Qualifications: High school diploma or equivalent (Bachelor's degree preferred). Proven experience in a customer service or support role, ideally in a call center or customer-facing environment. Strong verbal and written communication skills. Excellent problem-solving and troubleshooting abilities. Ability to remain calm and professional in challenging situations. Basic computer skills and experience with CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Strong multitasking skills and the ability to manage several tasks simultaneously. A customer-first mindset with a passion for delivering exceptional service.

As a Customer Success Associate, your primary responsibility is to ensure customer satisfaction while maximizing revenue opportunities. You will proactively engage with customers, manage renewals, reduce churn, and identify opportunities for upselling and cross-selling. Your goal is to build long-term relationships and enhance the overall customer journey. Key Responsibilities Customer Relationship Management Build strong relationships with customers to ensure high engagement and satisfaction. Act as a trusted advisor by understanding customer needs and recommending relevant products or services. Provide post-purchase support to ensure customers get the most value from their purchases. Renewals & Churn Management Monitor customer behavior and identify signs of churn risk. Develop retention strategies, offer incentives, and address concerns to prevent customer drop-off. Manage subscription renewals and proactively reach out to customers to ensure continuity. Upselling & Cross-Selling Identify opportunities to upsell premium products, bundles, or additional services. Cross-sell complementary products based on customer purchase history and preferences. Educate customers about promotions, new product launches, and exclusive deals. Revenue Generation & Performance Metrics Meet or exceed revenue targets by driving renewals, upsells, and cross-sells. Track and analyze customer success metrics such as retention rates, repeat purchases, and average order value (AOV). Provide data-driven insights to optimize customer engagement and sales strategies. Customer Support & Issue Resolution Address customer inquiries, complaints, and product issues efficiently. Collaborate with internal teams (marketing, sales, product, and logistics) to enhance the customer experience. Collect and analyze customer feedback to drive continuous improvement. Qualifications & Skills Bachelor's degree in Business, Marketing, Communications, or a related field. 1-3 years of experience in customer success, account management, or sales (preferably in eCommerce or SaaS). Strong communication and negotiation skills. Experience with CRM tools (e.g., HubSpot, Salesforce, Zendesk, or Zoho). Ability to analyze customer data and create targeted retention strategies. Proven track record in meeting revenue targets through renewals and upselling. Problem-solving skills and ability to handle objections professionally.

greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive. About the Department: The Implementation / Delivery Department is responsible for onboarding the customer and ensuring the client’s project expectations are met with the timelines. Individual location specific teams are bifurcated and functional to cater the language preference of the customer to ensure more stickiness and connectivity with the customer to ensure smooth transition. Position Purpose : We are looking for passionate, professional and customer focused individuals who will be responsible for delivering onsite training, implementation, and support to ensure new customers& successful adoption and utilization of greytHR. About the Role As an Onsite Engineer, you will play a crucial role in ensuring our clients' success with greytHR. You will be responsible for delivering onsite training sessions, guiding clients through implementation, and providing ongoing support to maximize the value they derive from our software. Key Responsibility: Post acquiring greytHR product expertise, you will be responsible for the following: ● Onsite Training Delivery: ○ Travel to client locations (Within Bangalore) to conduct comprehensive training sessions on greytHR functionality, configuration, and best practices. ○ Tailor training sessions to meet the specific needs and learning styles of diverse user groups. ○ Ensure clients have a thorough understanding of how to utilize greytHR to streamline their HR and payroll processes. ● Implementation Support: ○ Partner with clients during the implementation phase, providing guidance and troubleshooting assistance. ○ Configure greytHR settings and workflows to align with client requirements. ○ Assist with data migration and system integration. ○ Offer post-implementation support to address any issues or questions that arise. ● Customer Relationship Management: ○ Build strong relationships with clients, acting as a trusted advisor and advocate. ○ Gather feedback to identify areas for improvement in training materials and implementation processes. ○ Communicate effectively with clients, providing timely updates and addressing concerns promptly. Preferred Functional Knowledge: ● Excellent verbal and written English communication skills. ● Proficiency in Hindi / Telugu / Tamil / Malayalam will be an added advantage. ● Proficiency in MS Excel Office Suite. ● Strong eagerness towards learning ● Flexible with working hours as per project needs. ● Strong presentation and training facilitation skills. ● Knowledge of HR and payroll processes and best practices. ● Understanding of Indian payroll and statutory compliance is advantageous. ● Proficiency in MS Office Suite (especially Excel). ● Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a value add. Tools experience if any: ● Microsoft Excel ● MS Access & SQL ( Optional ) ● Customer support tools, such as Zendesk, Freshdesk etc will be a value add. Qualification and Experience: ● Bachelor degree in any discipline with no career gap exceeding 3 years. ● Minimum of 2 years of experience in customer-facing roles, preferably in software training or implementation. ● Proven track record of client engagement and query resolution through effective communication. ● Strong customer focus with the ability to build partnerships and drive client success. Benefits: ● Excellent learning and development opportunities in HR, payroll, and automation. ● A collaborative team and energetic work environment. ● Extensive interaction with diverse clients in a service-oriented industry. ● Flexibility to work remotely or on-site based on your preferences and project needs. ● Competitive compensation and a comprehensive benefits package that aligns with market standards.

Job Title: Customer Support Officer Location: Remote / Gurugram Experience: 1 – 3 years Department: Customer Success Reports To: Customer Success Manager Responsibilities: • - Handle inbound queries via email, chat, and support platforms (e.g., Zendesk, Freshdesk). • - Troubleshoot product-related issues and resolve client queries. • - Document support tickets and update knowledge base articles. • - Communicate user feedback to product and dev teams. • - Maintain high levels of empathy, patience, and professionalism. Skills & Requirements: • - Strong communication (English – written and verbal). • - Experience in SaaS or technical product support preferred. • - Familiar with support tools like Intercom, Freshchat, or HelpScout. • - Ability to multitask, manage priorities, and maintain client satisfaction. • - Flexible, fast-learner, and team-first mindset.

Job Description Who we're looking for We are looking for a dynamic Senior Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What you'll be doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce.com platform and Salesforce CPQ, as well as other related SaaS systems. Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. In addition to Salesforce.com, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work in integration between Salesforce and Zuora using Workato middleware. Work with the Renewals Team to continuously improve the renewals processes. Work with the GTM team to implement approval processes in the system. Work on implementation of overall quoting strategy and Conga generated documentation. What you bring to the role Basic Qualifications: Bachelor’s degree or equivalent work experience and 3-5 years Salesforce.com systems analyst experience. Salesforce Administrator Certification (ADM 201); Consistent track record of having implemented and supported enterprise class solutions on the Salesforce.com platform - including requirements gathering, system design, experience in hands-on configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Proven hands-on experience with Salesforce CPQ or a similar CPQ system; Knowledge of Conga, or any document generating tool Preferred Qualifications: Salesforce Advanced Administrator, Platform Builder, Salesforce CPQ (or similar), Sales Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Experience with Zuora Billing; Jira / Confluence experience a plus; Knowledge of Copado; Knowledge of Workato (or equivalent); Experience with Advanced Approvals growth : work in pods- Product owners, BSA, QA's and developers - pro active , show how a team can improve , move to a lead position - can be a solution architect , solution design - retention rate is good in the team . Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Who We Are: Alpaca is a US California headquartered brokerage infrastructure technology company and self-clearing broker-dealer, delivering execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more, and has raised over $170 million in funding. Amongst our subsidiaries, Alpaca is a licensed financial services company in multiple countries, and we serve hundreds of financial institutions globally such as broker-dealers, investment advisors, hedge funds, and crypto exchanges. Alpaca's globally distributed team members bring in diverse experiences such as engineers, traders, and brokerage professionals to achieve our Mission of opening financial services to everyone on the planet. We are also deeply committed to open-source contributions and fostering a vibrant community. We will continue to enhance and improve our award-winning developer-friendly API and the infrastructure behind it. Our Team Members: We're a team of 200+ globally distributed members who love working from our favorite places worldwide. Our team spans the USA, Canada, Japan, Hungary, Nigeria, Brazil, the United Kingdom, and more! We're looking for candidates eager to join Alpaca's growing organization, who are excited about our Mission of "Open financial services to everyone on the planet and share our Values of "Stay Curious," "Have Empathy," and "Be Accountable." Your Role: Our clearing back office team at Alpaca is looking for a Corporate Actions Associate to process and reconcile domestic and international corporate actions. In this role you will be the primary processor for distributions, reorganizations, and redemptions for all asset types supported by the broker dealer including equities, fixed income, and options. Things You Get To Do: Primary owner and processor for distributions (dividends, interest, etc), reorganizations (reverse splits, mergers, etc.), and redemptions (maturities, calls, etc). Review and validate corporate action event details with rigorous attention to accuracy before posting to customer accounts, minimizing risk of errors and potential firm exposure. Interface daily with external vendors and custodians (DTC, OCC, BNY, ICE) to confirm accuracy of event and allocation details. Balance and reconcile all corporate actions booked versus the corresponding suspense and wash accounts. Ensure the corporate action house accounts are balanced daily. Research breaks and open items to ensure they do not become aged. Serve as the subject matter expert (SME) for corporate actions for internal departments and external partners. Respond to corporate action related Zendesk tickets and handle voluntary corporate action requests. Enhance and iterate on procedures to incorporate new tasks, asset classes, and other processes. Assist on automation of daily self-clearing processes collaborating with engineering Stay curious! Learn other areas in the clearing space to assist in downtime. Who You Are (Must-Haves): 3+ years of Corporate Actions experience Direct DTC Corporate Action Web experience Knowledge of ICE CA data, BNY processing, OCC Option CA process Knowledge of Brokerage Clearing operations. Possess general knowledge of U.S. securities back office operations of a clearing firm Knowledge of the Financial industry rules, regulations and laws Ability to work independently in a remote environment with attention to detail as well as collaboratively within a team environment Ability to work independently in a fast-paced environment with multiple priorities Have basic knowledge of SQL, metabase, or other database coding language Easily adapt between Microsoft and Google document and spreadsheet solutions Must be able to change and adapt to the ever-changing regulatory landscape of the financial industry and be able to assist other functional areas when necessary Possess a FINRA SIE or within first 180 days of employment Must be able to follow company tenets of: Stay Curious Have Empathy Be Accountable Who You Might Be ( Nice-to-Haves): Associate's degree in a business-related field and a minimum of five (5) years of experience in the areas of Corporate Actions, cash and securities reconciliation, accounting, banking, and/or financial services industry. Series 7 Experience processing CA on DTCC's portal How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Director of Support Services - Vishakpatnam- upto 65 LPA Tech support Director POSITION DETAILS Working Hours: 5:00pm IST - 3:00am IST (9 hours shifts, 5 days a week) Team Management Breakdown: 65% Team Management/Development, 30% Reporting/Administration, & 5% Stakeholder management POSITION SUMMARY The Senior Manager of Support Services is responsible for supporting and empowering a team of Technical Support Agents across multiple groups to provide an excellent customer experience by troubleshooting and resolving customer issues. In this role, you are accountable for supervising your team and ensuring quality customer experience and accurate ticket resolution. You will be empowered to leverage Client’s ticketing platform and analytics platform to manage ticket assignment, resolution metrics, and will perform ticket audits to ensure efficient and effective customer resolution. In addition to this role, will be expected to identify team member development and training opportunities through direct and daily mentoring. You will also serve as a key conduit of communication for other groups such as project management, customer Success, production, and engineering. ESSENTIAL FUNCTIONS Responsibilities: Oversee the day-to-day technical support operations, supervising a team responsible for resolving daily tickets. Demonstrate a consistent commitment to customer experience through effective ticket resolution. Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. Predict and proactively anticipate customer needs. Work with internal teams to ensure complex and/or escalated issues are resolved. Proactively seek out customer feedback and insights, providing recommendations to the leadership team. Build productive relationships built on trust, patience, and results with internal staff & customers. Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. Seek to overcome challenges and accept failure as an opportunity for improvement. Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. Coordinates and schedules large-scale software and hardware releases. Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed. Support Team Leadership Set a clear team schedule, goals, and expectations. Manage timesheets, time-off requests, and capacity of the team. Delegate tasks and set deadlines. Conduct One-On-Ones Utilize our ticketing platform to manage team performance and report on metrics. Perform regular ticket audits to recognize success and identify opportunities for improvement. Participate in the interview process to vet qualified team members. Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. Listen to team members’ feedback and resolve issues or conflicts in a timely manner. Ability to make critical decisions while following company procedures. Ability to accept responsibility and account for own actions. Display original thinking and creativity. Develop innovative approaches and ideas and generate suggestions for improving work. Review outcomes to promote successful behaviors and provide feedback opportunities for growth. Identify team member development needs and coach accordingly. Provide new hire training and participate in 90 Day Introductory Evaluations. Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Support Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform vary but are concentrated on hardware, software, and networking topics including. For example: Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: 8+ years’ experience in a technical support, helpdesk, or network support management. 3+ years’ working for a technology service provider, security vendor, or similar business. 2+ years’ experience managing staff of more than 50 people. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.

Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as soon as possible. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions. In addition to this, you should be well-versed with our company’s policies and procedures. Pleasant personality and good communication skills are the key requirements for this role. You should be competent enough to provide the best customer service to our clients. If you have the desired skills and qualifications required for this role, you can send in your applications to us. Responsibilities Update and maintain customer information in the database. Understand the kind of services we offer during the job training. Provide customers with all the information that they require. Keep track of customer accounts by recording their account information and the issues they have reported. Handle customer complaints actively and ensure its resolution on time. Take orders and calculate the charges by processing customers’ information. Answer customer questions and maintain healthy relationships with the customers. Review customer accounts for any changes. Resolve customer complaints on time and ensure the quality of services is maintained. Handle change in policies of the company and explain them to the customer. Generate sales leads for our clients. Maintain a record of all the tasks undertaken and submit it to the higher management. Requirements Bachelor’s degree in any discipline. High School Diploma with relevant experience will also be considered. 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry. Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc. Knowledge of social media will be an added benefit. Ability to provide results under pressure. Excellent communication and interpersonal skills. Good problem-solving skills.

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year

Company Description : Mantra Softech is a global leader in biometric and RFID technology, offering a diverse range of innovative products to meet complex security needs. Founded in 2006, the company is recognized for its pioneering efforts in the biometric sensor industry. Mantra's cutting-edge technology powers its extensive product portfolio, which includes Fingerprint Sensors, IRIS Sensors, Integrated Devices, and more. The company is deeply committed to innovation and continually expands its offerings to address future business security concerns. Mantra's solutions are versatile, catering to both SMEs and large enterprises, and are widely used in various sectors, including government and Description : This Is a Full-time, On-site Role Located In Ahmedabad For a Technical Support Team Lead. The Role Involves Overseeing And Managing The Technical Support Team, Ensuring Timely And Effective Resolution Of Customer Issues. Daily Tasks Include Providing Technical Support, Monitoring Customer Satisfaction, And Handling Complex Technical Issues. The Team Lead Will Also Be Responsible For Quality Assurance, Training New Team Members, And Continuously Improving Support : Technical Support skills to diagnose and resolve technical issues. Customer Support and Customer Service skills to ensure customer satisfaction. Excellent Communication skills for clear and effective interaction with customers and team members. Leadership and team management abilities. Prior experience in a similar role is highly beneficial. Bachelor's degree in Information Technology, Computer Science, or a related field. We Are Looking For a Motivated And Experienced Technical Support Team Lead To Manage Our Technical Support Operations In Ahmedabad. The Role Requires Leadership Skills, Technical Proficiency, And a Customer-first Mindset To Ensure Timely And High-quality Resolution Of Support Issues. You Will Lead a Team Of Support Engineers, Manage Escalations, Ensure Customer Satisfaction, And Contribute To The Continuous Improvement Of Our Support Responsibilities : Lead and manage the technical support team, assigning tasks and ensuring team KPIs are met. Provide technical support and troubleshooting assistance for hardware and software issues related to biometric and RFID devices. Manage customer escalations by providing timely resolutions and engaging other departments where necessary. Monitor and improve customer satisfaction metrics, service response times, and ticket resolution efficiency. Deliver regular training sessions to new and existing support team members on products, systems, and processes. Collaborate with Product, QA, and Engineering teams to address recurring issues and share customer feedback. Conduct performance reviews, mentorship, and development planning for support team members. Develop and implement standard operating procedures (SOPs) and quality assurance practices for the support function. Prepare and present reports on support performance, issue trends, and improvement initiatives. Ensure proper documentation of issues, solutions, FAQs, and guides for internal and external Skills and Qualifications : Strong problem-solving skills in diagnosing hardware/software/network issues. Good understanding of biometric, RFID, or embedded device systems is a plus. Proficient in handling support ticketing systems and remote troubleshooting tools. Excellent customer handling and interpersonal skills. Ability to manage conflict and resolve challenging customer situations tactfully. Proven experience in leading technical support teams or similar roles. Ability to mentor, coach, and drive performance across a team. Excellent verbal and written communication skills. Ability to clearly explain technical issues to non-technical users. Bachelors degree in Information Technology, Computer Science, Electronics, or a related field. 46 years of relevant experience, with at least 12 years in a team lead or supervisory role. Experience in support roles for hardware-based security devices. Exposure to CRM or ITSM tools (e.g., Zendesk, Freshdesk, ServiceNow). Familiarity with ISO standards or ITIL practices is a plus. Opportunity to work with cutting-edge biometric technologies. Collaborative and growth-oriented work environment. Exposure to enterprise and government security projects. Continuous learning and development support. (ref:hirist.tech)

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India. This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows. The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model). **In This Role, You Will:** Team Management & Operational Leadership - Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections - Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in the quality of support - Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout & Scaling - Act as the India anchor for the Deal Hub, starting with Enterprise segment support - Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs - Support the expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement & Strategic Execution - Optimize operational workflows for error correction, ticketing, and contract lifecycle management - Support standardization, automation, and data hygiene across all owned processes - Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management & Escalation Support - Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment - Manage high-impact escalations related to contract data, overages, usage, and support responses - Proactively identify and remove bottlenecks affecting service delivery Succession Planning & Business Continuity - Act as a strategic backup for other sales operations functions like territory management - Help develop future leaders and ensure cross-training for operational continuity **Must-Have Skills:** - Strong operational and analytical thinking with a proven track record of managing complex workflows - Excellent people management and coaching capabilities - Experience in stakeholder management across sales, finance, or legal operations **Good-to-Have Skills:** - Prior experience in deal desk, quote-to-cash, or commercial operations - Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk **Strategic Placement Of This Role:** With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure the successful rollout of programs like the Deal Hub. The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help while playing a key role in building a scalable, future-ready Sales Operations team in India.,

About the role Summary: We are looking for a proactive and detail-oriented Tagetik Configuration & Development Specialist to join our EPM (Enterprise Performance Management) team. This role is critical in delivering configuration, development, and operational support across Tagetik implementation projects and BAU activities. You will work closely with internal IT teams, external vendors, and business stakeholders to ensure a robust and scalable financial reporting platform. You will be responsible for Configure and manage Tagetik components including model setup, user access, Excel integration, and ETL workflows. Deliver enhancements, resolve escalated incidents, and manage BAU (Business-As-Usual) configuration changes. Perform regular system health checks and analyze logs to ensure platform stability and performance. Coordinate with internal IT teams and external vendors to resolve technical issues related to the Tagetik platform. Implement solutions based on approved change requests, including planning, testing, and deployment. Work closely with Product Managers and business teams to understand requirements and define application configurations. Conduct technical impact assessments and proof of concept exercises for new upgrades or feature requests. Design solutions that account for upstream and downstream application integrations. Participate in Agile ceremonies including stand-ups, sprint planning, retrospectives, and reviews. Adhere to change management processes such as MMR, EC, and SC for planning and delivery. Ensure all work is delivered with high quality and minimal need for rework. You will need Strong hands-on experience in Tagetik configuration, including model design, user security, Excel add-ins, and ETL setup. Proficiency in analyzing and troubleshooting application issues using system logs and monitoring tools. Familiarity with SQL for query writing and data validation (Intermediate level). Working knowledge of GitHub or similar repositories for code/version control. Experience with issue tracking tools like Jira and Zendesk for managing support tickets and change requests. Solid understanding of the Software Development Life Cycle (SDLC) and application package setup. Practical knowledge of Agile methodologies and ability to work within Agile teams. Experience conducting technical assessments for software upgrades and new functionality. Strong attention to detail, with the ability to identify and mitigate risks in configurations and deployments. Knowledge of problem management processes and tools for root cause analysis and long-term resolution. Awareness of the latest updates, patching strategies, and version management in the Tagetik environment. Preferred Qualifications: Bachelor’s degree in computer science, Information Systems, Finance, or related field. Certification or formal training in Tagetik (desirable). Prior experience working in Finance, EPM, or Retail domain (preferred). Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

Who We're Looking For: We’re seeking a proactive and detail-oriented HRIS Analyst with hands-on experience in Workday Recruiting to join our team. You’ll play a key role in shaping our recruiting systems and processes to ensure a seamless experience for candidates, recruiters, and hiring managers. If you’re passionate about improving workflows and enjoy digging into system details to drive efficiency, we want to hear from you! Experience with Workday Talent & Performance is a plus. What You'll Be Doing Acting as a functional expert for Workday Recruiting, supporting key recruiting business processes, reports, and related system functionality Providing end-user functional support, troubleshooting, and issue resolution Managing multiple projects while effectively balancing timelines and stakeholder expectations Supporting the HRIS Recruiting Lead in evaluating and recommending system improvements Providing periodic support on HRIS initiatives across multiple Workday modules Required Qualifications 3–4 years of Workday configuration/ implementation experience Minimum of 2 years of hands-on experience with Workday Recruiting module/ instance Experience configuring Workday, including business processes, reports, calculated fields, condition rules, and Workday Docs Demonstrated ability to translate business needs into clear, detailed requirements and documentation Proven track record of developing and executing test scripts, including leading user acceptance testing (UAT) Strong communication and time management skills, with a focus on driving results through cross-functional teamwork What Will Set You Apart Naturally curious and solutions-driven, with a history of taking ownership and driving tasks forward with minimal direction Experience with Workday Talent & Performance modules (e.g., Talent Calibration, Performance Reviews) Advanced Workday reporting skills Deep understanding of talent acquisition workflows and processes Please note that Zendesk can only hire candidates who are physically located and plan to work from Pune, Maharashtra. Please refer to the location posted on the requisition for where this role is based. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.