5685 Zendesk Jobs - Page 8

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation...

JOB PURPOSE: As a Support Process Manager at Stryker, you will be working with cross-functional teams including Product Engineering, Customer Excellence, Information Technology, and one or more external vendor teams to create process changes and improvements. In this role the individual will help develop and redesign initiatives and processes for key Customer Support functions to drive business goals, objectives, and programs by analyzing data and evaluating key business components to assess current performance baselines. In this role, the individual will evaluate and update current practices on a continuous basis; consulting with cross-functional teams including quality and regulatory teams...

About Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners. About the Role We are looking for a detail-oriented and analytical...

Job Summary We are seeking an experienced Level 2 Technical Support Engineer to provide 24/7 support for cybersecurity products across multiple platforms. This is a product-based role (NOT SOC Analyst) focused on troubleshooting, configuration, and operational support for endpoint, email, and network security solutions , including EDR/XDR technologies from Trend Micro or other leading vendors . Key Responsibilities Core Support Responsibilities Deliver Tier 2 technical support for: Endpoint, Email, and Network security solutions (EDR/XDR) from Trend Micro or other major vendors. Respond to customer inquiries via phone, email, and live chat promptly and professionally. Diagnose and resolving ...

Title: Quality Analyst – Customer Service Department: Customer Service / Operations Location: Verdant-84 (Pune) Employment Type: Full-Time About the Role We are looking for a detail-oriented and customer-focused Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels—email, chat, voice, and social media—to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment. Key Responsibilities Monitor and evaluate the qu...

Job Description Join Zendesk and Shape the Future of Customer Experience We are seeking a high-impact Staff Software Engineer to join our full-stack team in Pune—a pivotal technical leader who will drive innovation and excellence at scale. In this senior technical role, you will own the architecture and delivery of critical system components with full lifecycle accountability. You will wield your extensive experience and strategic insight to spearhead the smart integration of advanced AI technologies that elevate customer experience, streamline development workflows, boost product quality, and drive operational efficiencies—ultimately accelerating time-to-market while reducing costs and engi...

What You’ll Do: Review, prioritize, and resolve inbound sales support tickets. Collaborate with sales teams to investigate issues and execute Salesforce tasks. Manage ticket escalations and coordinate with cross-functional teams for resolution. Analyze inefficiencies in support processes and implement improvements. Maintain and enhance Salesforce dashboards and reports. Ensure adherence to SLAs and deliver clear, timely reporting. What We’re Looking For: ✔ 5+ yrs in Business Analysis / Sales Ops / Operations. ✔ 1+ yr Salesforce experience (mandatory). ✔ Experience with ticketing systems (SFDC cases, Freshservice, Zendesk, JIRA). ✔ Excellent communication and stakeholder management. 👉 If you'...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. ...

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention effort...

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through v...

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention effort...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. ...

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusio...

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention effort...

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. ...

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core ...

About GoKwik GoKwik is India’s leading eCommerce enablement platform, powering superior checkout experiences and profitability for D2C brands and marketplaces. With solutions across Checkout, Payments, RTO Optimisation, Fraud Prevention, and Performance Analytics, we help merchants scale with trust and efficiency. Today, GoKwik supports 15,000+ merchants globally and continues to strengthen its AI-led capabilities across markets. Why This Role Matters The Manager - Customer Enhineering will shape the backbone of GoKwik’s merchant support operations. You will lead the L1 & L2 technical support organisation across multiple products and channels, ensuring high-quality resolutions, strong SLAs, ...

The System Solution Engineer is accountable for the strategic oversight, successful implementation and reliable maintenance of the core Customer Services technology stack, including systems like Genesys, Zendesk, Teramind, and associated Data & Quality Management (QM) tools. This role acts as the primary subject matter expert, ensuring system stability, optimal performance, and continuous feature adoption. The purpose is to maximize agent efficiency, ensure compliance and align the capabilities of these platforms directly with operational objectives to deliver a seamless, high-quality agent & customer experience. Requirements Bachelor's degree or equivalent experience. 5 or more years of IT ...

Lead and manage a global product support team, ensuring high-quality service delivery and adherence to SLAs. Develop and implement support strategies, workflows, and best practices to enhance efficiency and customer satisfaction. Monitor key metrics and create executive-level reports to track performance and identify improvement areas. Utilize advanced Zendesk skills to configure views, dashboards, and reporting for operational and executive insights. Collaborate with cross-functional teams to resolve complex issues and improve product supportability. Manage ticketing workflows and optimize support processes using Zendesk. Disclaimer: This job description has been sourced from a public domai...

Role: Senior Technical Customer Support Engineer Role Summary As a Senior Technical Customer Support Engineer, you will engage directly with customers (via calls, remote sessions, email/chat) responsible for diagnosing and resolving complex technical issues (Tier 2/3 level) while maintaining high-quality communication across global teams. This role requires working during U.S. EST hours, excellent verbal and written skills, and the ability to translate technical problems into business-friendly language. Key Responsibilities • Act as primary technical contact for escalated customer issues — through calls, remote sessions, email/chat. • Troubleshoot, diagnose and resolve complex software/hardw...

Recruiter name - Devansh Contact number - 9717799179 What Will You Drive? As a Grievance Associate within our Customer Experience team, you will be instrumental in resolving customer complaints and inquiries effectively. This role focuses on ensuring customer satisfaction by addressing concerns with empathy, accuracy, and professionalism using our ticket management system. Who Are We Looking For? A dedicated and detail-oriented individual with strong problem-solving and communication skills. If you thrive in fast-paced environments and have a passion for enhancing the customer experience, this role is ideal for you. Key Responsibilities: Customer Complaint Resolution: Handle customer complai...

Job Description We are seeking an Engineering Manager based in Pune with a strong background in application development to lead our PLG team. In this role, you will be responsible for overseeing the Zendesk product led growth engineering teams. Your leadership will have a direct impact on the Zendesk customer experience and is vital to the success of our business. As an Engineering Manager, you will manage and inspire a team of engineers, cultivating a collaborative and innovative work environment. You will collaborate closely with globally distributed engineering teams and cross-functional stakeholders to ensure timely project delivery while maintaining high standards of code quality. What ...

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through v...

Job Description Posting job title: Associate Localisation Operations Manager Who We're Looking For Join our Localisation Strategy and Operations team at Zendesk! We are seeking a hard-working and diligent Associate Localisation Program Manager who will play a key role in managing and optimizing the end-to-end localisation operations that power our global product offerings. In this pivotal role, you will coordinate translation projects, manage vendor relationships, oversee budget tracking, and help evolve our AI-driven automation tools to increase operational efficiency among other responsibilities. Your contributions will enable our products to flourish in over 160 countries and territories,...

Job Title: RCM / Medical Billing Specialist Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off Experience: 3 - 6 Years Role Overview We are looking for experienced professionals with hands-on expertise in U.S. Healthcare Revenue Cycle Management (RCM) and medical billing troubleshooting . The ideal candidate should have strong analytical skills, deep domain knowledge, and the ability to resolve complex claim, posting, or configuration issues across multiple billing systems. This is a technical and analytical RCM support role ideal for those who go beyond basic AR follow-up or call-center responsibilities to identify and fix systemic billing issues . Key Responsibilities Provid...