2808 Zendesk Jobs - Page 8

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform...

Location: Pune, Maharashtra, India (Hybrid) Duration: 6 Months | Type: Full-Time Internship About The Role As a Tech Support Intern at Bynry Inc., you ll be on the frontlines of ensuring our utility customers have a smooth and reliable experience with Smart360 , our smart, cloud-based SaaS platform. Your primary mission will be to provide reliable, SLA-driven support at L1/L2, manage escalations efficiently, and help us deliver exceptional customer satisfaction. This is a launchpad for anyone interested in technical support, SaaS workflows, and customer-facing problem-solving! Who Can Apply We d love to hear from you if you: Are available for a full-time, in-office internship Can start immed...

Location: Pune, Maharashtra, India (Hybrid) Duration: 6 Months | Type: Full-Time Internship About The Role As a Tech Support Intern at Bynry Inc., you ll be on the frontlines of ensuring our utility customers have a smooth and reliable experience with Smart360 , our smart, cloud-based SaaS platform. Your primary mission will be to provide reliable, SLA-driven support at L1/L2, manage escalations efficiently, and help us deliver exceptional customer satisfaction. This is a launchpad for anyone interested in technical support, SaaS workflows, and customer-facing problem-solving! Who Can Apply We d love to hear from you if you: Are available for a full-time, in-office internship Can start immed...

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We’re looking for motivated and driven Traffic Control Executives to provide real-time operational support for FlixBus services in Australia. This role focuses on ensuring seamless communication with drivers, assisting during incidents, and maintaining smooth transport operations—ultimately enhancing the end-customer experience through efficient backend coordination. This role will play a key part in scaling our Traffic Control operations across Australia while physically located in Delhi, India . This role i...

About WadzPay WadzPay, founded in 2018 in Singapore, is a leading global blockchain-based payments technology provider committed to driving financial inclusion and revolutionizing the virtual asset landscape. The company offers a secure, efficient, and transparent SaaS platform for payment solutions catering to both businesses and consumers. WadzPay collaborates with international payment companies, banks, and fintechs to enable virtual asset-based transaction processing, custody, and settlement. Their operations span across Asia Pacific, the Middle East, Africa, Europe, and the Americas. Role Description WadzPay is seeking a highly experienced and results-driven Manager – Payment Card Opera...

Exp. 6 - 7 Years | New Delhi, India Key Responsibilities Lead and mentor the customer support team. Build and improve support processes for faster issue resolution. Handle client escalations and ensure customer satisfaction. Track and improve performance metrics like response time and CSAT. Work with product and operations teams to resolve recurring issues. Train team members on product knowledge and customer handling. Requirements Graduate in any discipline (MBA preferred). 6+ years in customer support, with at least 3 years in a leadership role. Strong communication, leadership, and problem-solving skills. Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot. Industry ex...

We’re Hiring: Voice & Email Process Analyst / Coordinator (OP2 GCC) Location: Onsite – Hyderabad Shift: Rotational (Day/Night, including weekends & holidays) Experience: 2–4 years in BPO / Customer Support Apply - Click Here Are you passionate about delivering world-class customer support across voice and email channels? Do you have the skills to analyze workflows, coach teams, and drive process excellence? If yes, we’d love to connect with you! Key Responsibilities: Lead and support a blended team handling voice and email queries Monitor SLAs (AHT, CSAT, FCR, TAT) and drive performance Analyze workflows, optimize processes, and implement improvements Handle escalations, root cause analysis,...

Troubleshooting, PHP, MySQL, CodeIgniter Front-end technologies: JavaScript, AJAX, CSS, UI debugging issue tracking systems like Zendesk and Jira Service Desk tools TeamViewer and AnyDesk Lead Experience

Job Description: WFx Coordinator Position Title: Workforce Experience Coordinator (WFx Coordinator) Job Overview: A WFx Coordinator oversees new employees' integration into the organization. They create thorough programs, hold orientation sessions, and offer assistance to facilitate the transition for new employees and they are first point of contact for our internal and external employees/resource as they reach out with any concerns, questions, issues, or information that they have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to highlight the main topic area...

At Navan, our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Travel team is central to this mission! As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and...

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

Location: Mumbai Experience: 5+ years in Sales / Revenue Operations Department: GTM Operations | Sales Operations | Revenue Ops Role Overview We are seeking a Manager – Sales & Revenue Operations to own and scale our revenue operations framework across global markets (India, SEA, and MEA). This role will be responsible for Salesforce CRM & NetSuite ERP integration , and the seamless alignment of GTM systems with our Product Dashboard to ensure complete revenue visibility. You will work closely with Sales Leadership, Marketing, Finance, Partnerships, and Success teams to streamline processes, improve forecasting accuracy, and drive end-to-end sales efficiency. Key Responsibilities Sales & Rev...

As a Customer Success Operations Manager at PubMatic, your role involves combining ad operations knowledge, technical and creative thinking, and strong communication skills to deliver world-class customer service to mid-market publisher clients. You will be responsible for managing publisher account setup, ensuring on-time execution of technical integrations, and providing excellent customer service through various support channels. Your proactive approach in optimizing publisher accounts and generating competitive insights through reporting will be crucial in your role. Key Responsibilities: - Manage publisher account setup and maintain Mid-Market accounts on the PubMatic system. - Ensure o...

As a Customer Support Specialist at MyAdvices, you will play a crucial role in delivering top-notch support to our digital marketing clients. Your primary responsibility will be to address client concerns efficiently through various communication channels, ensuring a high level of customer satisfaction. Here is a breakdown of what you can expect in this role: **Role Overview:** You will be part of a dynamic team that strives for excellence and works tirelessly to meet and exceed client expectations. Your ability to multitask, communicate effectively, and provide technical support will be key to your success in this role. **Key Responsibilities:** - Manage and resolve incoming support request...

Key Responsibilities Manage DDQ/RFP Responses: Take ownership of the end-to-end process for completing client and prospect Due Diligence Questionnaires (DDQs), Requests for Information (RFIs), and Requests for Proposals (RFPs). Content Management: Maintain and continuously improve our central repository of standardized DDQ responses, ensuring all information is current, accurate, and consistent. Cross-Functional Collaboration: Liaise effectively with subject matter experts from various departments, including Information Security, Legal, Product Management, Engineering, HR, and Finance, to gather and validate information. Documentation & Reporting: Log all incidents and actions taken in the t...

Job Category: Customer Success Job Types: Full Time Job Locations: Mysore/Bangalore/Remote About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers’ path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and special...

Responsibilities : Provide top-notch technical support to customers through various channels, including email, chat, and phone Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions Collaborate with cross-functional teams to escalate and resolve complex technical problems Document customer interactions and resolutions in our support system Proactively identify and communicate recurring issues to the product and engineering teams for resolution Stay up-to-date with product knowledge and updates to provide accurate and effective support Assist in creating and updating support documentation and resources for customers Demonstrate a strong cu...

Role Overview: This role ensures the reliable performance, security, and integration of enterprise platforms including CRM, LMS, and SIS. Then role combines expertise in system administration, cloud infrastructure, and cybersecurity with a strong focus on educational technology. Key responsibilities include managing SSO authentication (SAML, OAuth), API integrations, familiarity with AI-based workflow automation tools and compliance with data privacy standards. The administrator supports platform optimization, middleware configuration, and lifecycle management of IT systems. Proficiency in help desk tools and user support workflows ensures timely resolution of technical issues. This role is ...

Job Description Location: Pune, India Job Summary At Zendesk, our IT team collaborates closely with business stakeholders to enhance the integration of technology and operations across various functional areas. As we expand our team in Pune, we are seeking a skilled IT Business Systems Analyst, Configuration with a strong focus on SaaS Finance tools. If you are passionate about configuring and maintaining SaaS solutions while transforming business requirements into actionable strategies, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst, Configuration who thrives in a collaborative environment and is dedicated to optimizing technology configurations. The ...

Job Description Who we're looking for: Zendesk is seeking a Software Engineer to join our Engineering Productivity team in Pune, APAC! In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About The Team The Engineering Productivity team is dedicated to helping Zendesk Engineering teams provide easy-to-use tools and infra that simplify the process of building, testing, and delivering reliable products for our customers. Our mission focuses on collaborating closely with our internal development teams while continuously improving our productivity tools What You Get To Do Every Day Collaborate with a talented team of engineers ...

Job Description IT Business Systems Analyst - Finance Location : Pune, India Job Summary At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on finance value streams, particularly record-to-report and source-to-pay processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collabo...

Job Description IT Business Systems Analyst - Finance Location : Pune, India Job Summary At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. As we expand our team in Pune, we are looking for a skilled IT Business Systems Analyst with a strong focus on finance value streams, particularly record-to-report and source-to-pay processes. If you are passionate about leveraging technology to optimize these value streams and are keen on transforming business requirements into actionable solutions, we want to hear from you! Who We're Looking For We seek an IT Business Systems Analyst who excels in a collabo...

Job Description IT Software Engineer - Finance Location: Pune, India Job Summary At Zendesk, we in IT along with our business partners are on a mission to revolutionize the way finance operations connect with technology. As we expand our engineering team in Pune, we are looking for a talented and motivated IT Software Engineer with a strong focus on finance value streams. If you are passionate about transforming record-to-report and source-to-pay processes through innovative technology solutions and integrations, we want to hear from you! Who We're Looking For We are seeking an IT Software Engineer who thrives in a collaborative environment and is dedicated to optimizing value streams across...

Job Description Posting job title: Associate Localisation Operations Manager Who We're Looking For Join our Localisation Strategy and Operations team at Zendesk! We are seeking a hard-working and diligent Associate Localisation Program Manager who will play a key role in managing and optimizing the end-to-end localisation operations that power our global product offerings. In this pivotal role, you will coordinate translation projects, manage vendor relationships, oversee budget tracking, and help evolve our AI-driven automation tools to increase operational efficiency among other responsibilities. Your contributions will enable our products to flourish in over 160 countries and territories,...

Job Description Product Manager - IT Finance Location: Pune, India Who We're Looking For Zendesk is seeking a talented IT Product Manager to drive product delivery and strategic outcomes within our IT organization, specifically focusing on the Finance domain. This role will be responsible for defining, rationalizing, and prioritizing the product backlog for business-critical applications and processes within the Record to Report and Source to Pay value streams, ensuring alignment with business objectives and customer needs. The IT Product Manager will collaborate closely with cross-functional teams including Business Systems Analysts (BSAs), Engineers, Tech Leads leads, Scrum Masters, Soluti...