2808 Zendesk Jobs - Page 11

Role Overview: With over 15 years of experience in software delivery and implementation, particularly within Customer Operations and Sales Operations domains, you will be responsible for deploying technology solutions for large clients. Your focus will be on automation, digital transformation, and ensuring customer success. As an assertive decision-maker, you will have the autonomy to determine objectives and strategies for critical assignments. Your strong analytical and problem-solving capabilities will be crucial in efficiently resolving complex issues. Collaboration with cross-functional teams and stakeholders at all organizational levels will be a key aspect of your role. Key Responsibi...

Monitoring Engineer – Infrastructure Operations Location: [Noida] Department: IT Operations Reports To: Monitoring Team Lead / IT Operations Manager Employment Type: [Full-Time] Position Overview We are seeking a proactive and detail-oriented Monitoring Engineer to join our IT Operations team. The ideal candidate will be responsible for monitoring the health and performance of our IT infrastructure, promptly addressing alerts, and collaborating with cross-functional teams to ensure seamless operations. Key Responsibilities Alert Monitoring & Triage: Continuously monitor infrastructure alerts using tools such as Nagios, Site24x7 and other associated product alerts and Perform initial assessme...

Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more tha...

About The Role Skill required: Tech for Operations - Product Development Management Designation: App Automation Eng Senior Manager Qualifications: Any Graduation Years of Experience: 15 to 25 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model and drive exceptional results. Overall 15+ years of delivery and software implementation experience, good exposure in Customer Operations and Sales Operations domainSignificant and varied technology implementation experience in Customer Operations landsc...

Job Description Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Note: This is a hybri...

As a Global Security & Safety (GSS) Intelligence & Response Coordinator, you will play an important role in supporting Zendesk’s Global Security & Safety team. The responsibilities of this entry level role will include gathering intelligence, reporting threats, responding to critical incidents, and monitoring alarm systems. You will work in a dynamic environment, partnering with peers and cross-functional teams to deliver high-quality products and insights that enhance the safety and security of our organization. What You'll Be Doing Threat Reporting: Work with other team members to develop work products related to current and emerging physical security threats and trends. Collaborate with i...

Location: Mumbai Experience: 5+ years in Sales / Revenue Operations Department: GTM Operations | Sales Operations | Revenue Ops Role Overview We are seeking a Manager – Sales & Revenue Operations to own and scale our revenue operations framework across global markets (India, SEA, and MEA). This role will be responsible for Salesforce CRM & NetSuite ERP integration , and the seamless alignment of GTM systems with our Product Dashboard to ensure complete revenue visibility. You will work closely with Sales Leadership, Marketing, Finance, Partnerships, and Success teams to streamline processes, improve forecasting accuracy, and drive end-to-end sales efficiency. Key Responsibilities Sales & Rev...

Who Are We? Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P....

Job Title: Support Head – Application Support & Maintenance Location: Jaipur Experience: 12–18 years Department: Service Delivery & Support Employment Type: Full-Time Position Summary We are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the support ecosystem across multiple projects and clients, ensuring industry-best practices in L1, L2, and L3 support, strong process discipline, automation, proactive monitoring, SLA adherence, and consistent client satisfaction. The role demands hands-on experience across the application stack (frontend, backend, cloud, DevOps) and a demonstr...

Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Supp...

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...

Si vous êtes un·e véritable résolveur·se de problèmes, que vous aimez aider les gens et que vous êtes bilingue en français et en anglais, nous voulons vous avoir dans notre équipe. Rejoignez TalentPop en tant que Spécialiste du Support Client Bilingue (Français + Anglais) et devenez l’interlocuteur·rice fiable et chaleureux·se sur lequel nos clients et leurs consommateurs peuvent compter. Dans ce rôle, vous ne ferez pas que répondre aux questions — vous construirez des relations et aurez un impact concret. Vous serez le premier point de contact pour nos clients, en leur offrant un support de qualité par appels, chats et e-mails. Votre capacité à communiquer clairement et calmement dans deux ...

Si vous êtes un·e véritable résolveur·se de problèmes, que vous aimez aider les gens et que vous êtes bilingue en français et en anglais, nous voulons vous avoir dans notre équipe. Rejoignez TalentPop en tant que Spécialiste du Support Client Bilingue (Français + Anglais) et devenez l’interlocuteur·rice fiable et chaleureux·se sur lequel nos clients et leurs consommateurs peuvent compter. Dans ce rôle, vous ne ferez pas que répondre aux questions — vous construirez des relations et aurez un impact concret. Vous serez le premier point de contact pour nos clients, en leur offrant un support de qualité par appels, chats et e-mails. Votre capacité à communiquer clairement et calmement dans deux ...

Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through v...

A Customer Service Assistant is a vital frontline professional who interacts directly with customers to provide assistance, address inquiries, resolve complaints, and ensure a positive customer experience. This role supports the overall customer service efforts of a company by facilitating smooth communication between customers and the business. 1. Key Responsibilities Responding to Customer Inquiries: Handle questions related to products, services, pricing, policies via multiple channels such as phone, email, live chat, or social media. Provide accurate, clear, and timely information to customers. Issue Resolution: Address and resolve complaints, service disruptions, billing issues, and tec...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal team...

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are seeking a highly motivated and experienced Technology Systems and Operations Specialist (TSOS) to join our dynamic team where you will play a crucial role in ensuring exceptional technology experiences for our VFX users. As part of a global team, you will support our VFX partners, assist in the technical operations of our studio locations, and drive innovation...

Job Description: We are hiring Account Recovery Agents to join our Account Operations team. In this role, you will help customers securely regain access to their accounts by handling MFA resets, MFA disables, email changes, and identity verification checks . Key Responsibilities: Handle account recovery requests with professionalism and empathy. Perform identity verification using approved documents/process. Process MFA resets, email changes, and account access updates . Document interactions in tools like Salesforce / Zendesk . Ensure compliance with security and privacy standards (PII handling). Work in rotational US shifts (including evenings, weekends, holidays) . Requirements: 13 years’...

Duties / Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing requests, forms, and applications. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Qualification and requirements: O...

Job description Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Supp...

Responsibilities: ● Lead a 20+ member team managing implementations across the US, UK, and AUS regions. ● Oversee the full lifecycle of Aeka implementation projects, including planning, resource allocation, execution, and post “Go live” support ● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to Aeka, ensuring accuracy and minimal downtime. ● Build and refine processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform. ● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure operational alignment, product feature development, and client satisfaction....

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...