1616 Zendesk Jobs - Page 11

Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your Role And Responsibilities HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Senior Manager, Support Engineering, the Senior Support Engineer - Vault Backline will be a key member of the Support Engineering organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly meetings with engineering. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. In This Role You Can Expect To Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for Secure Backline Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire’s requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on “Bring Your Questions” sessions and drive them effectively. Also, assist on release readiness planning and deliverables. Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR. Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it. Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc. Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency. Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives. Continuous self technical improvement that will enhance competency levels that also include certifications. 30 Days Provision and bootstrap a Vault cluster without assistance. Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite. Begin preparation for the Vault Certification Exam. Complete the Vault Certification Exam 60 Days Ride along on 1-2 live customer debugging calls Effectively triage and respond to all severity inquiries independently. Contribute to Support 1 Knowledge Base articles. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted. Begin working on Sev 2 tickets towards the end of the first 60 days. 90 Days Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Start preparing for Vault Professional Certification and try to acquire it within the probation period. Required Technical And Professional Expertise 6+ years of DevOps Engineering, Software Engineering, or System Administration experience. 3+ years of experience in product support engineering. Strong customer management skills and enterprise-level support experience. Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform) Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. (E.g. Postman, Shell etc.) Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes. Proficient in working within Linux-based environments. Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc. Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes Preferred Technical And Professional Experience Basic understanding of RDB & no-SQL type databases Security inclined with an interest in identity, access & secrets management. Experience in basic network troubleshooting and commands. Strong understanding of Docker and Kubernetes. Good understanding of SSL/TLS and OpenSSH. Good understanding of Linux environment and commands for effective troubleshooting and log analysis. Experience with Vault Enterprise is a huge plus. Experience with GoLang is preferred. Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus. Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus. Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need. Strong written and verbal communication skills. (Technical writing experience is a plus). Bachelor’s degree in Computer Science 'or' IT, Technical Writing, or equivalent professional experience.

Job Description At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives. As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use Customer and Employee Service solution. You’ll work side-by-side with our Support Suite and Custom Objects Zendesk Platform teams and its their numerous internal stakeholders to drive solutions for cross-product/cross-functional problems and initiatives. What You’ll Be Doing Lead company-wide programs with broad impact, liaising with Product Development teams and teams outside of Product Development including Product Marketing, Enterprise Data & Analytics, Legal, Finance and Go-to-Market. You’ll keep releases moving forward in a multi-geo environment, focusing on key achievements to bring new products and services to market. Guide your teams through our quarterly planning process, helping to build out roadmaps, align dependencies, broker commitments from other teams, and resolve multi-functional landmarks. Identify, track and mitigate all risks and issues within your programs. Own regular status reporting for your teams. Facilitate meetings, workshops, retrospectives, and other team ceremonies. Build positive relationships with your team members and partners. Devote effort towards making our processes simpler, clearer, and better every day. What You Bring to the Role Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases. Familiarity with Technical Program Management tools and agile methodologies: Jira, Confluence, Trello, Kanban, Productboard Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning. Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations. Experience working across multiple global programs simultaneously. Experience working remotely, cross-geolocations in multi-cultural environments. That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives. As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use Customer and Employee Service solution. You’ll work side-by-side with our Support Suite and Custom Objects Zendesk Platform teams and its their numerous internal stakeholders to drive solutions for cross-product/cross-functional problems and initiatives. What You’ll Be Doing Lead company-wide programs with broad impact, liaising with Product Development teams and teams outside of Product Development including Product Marketing, Enterprise Data & Analytics, Legal, Finance and Go-to-Market. You’ll keep releases moving forward in a multi-geo environment, focusing on key achievements to bring new products and services to market. Guide your teams through our quarterly planning process, helping to build out roadmaps, align dependencies, broker commitments from other teams, and resolve multi-functional landmarks. Identify, track and mitigate all risks and issues within your programs. Own regular status reporting for your teams. Facilitate meetings, workshops, retrospectives, and other team ceremonies. Build positive relationships with your team members and partners. Devote effort towards making our processes simpler, clearer, and better every day. What You Bring to the Role Prior experience at a software company driving programs within an Engineering organization and having released at least three large scale releases. Familiarity with Technical Program Management tools and agile methodologies: Jira, Confluence, Trello, Kanban, Productboard Experience in identifying and calculating inherent risks, determining their impact, and providing appropriate mitigation planning. Strong, demonstrable facilitation skills, with a knack for building bridges between teams across multiple locations. Experience working across multiple global programs simultaneously. Experience working remotely, cross-geolocations in multi-cultural environments. That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Summary: We are seeking a friendly, reliable, and solution-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, responsible for addressing inquiries, resolving complaints, and providing information about products and services. The ideal candidate will have excellent communication skills, patience, and a customer-first attitude. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Resolve customer complaints and issues with empathy and efficiency. Provide accurate information about products, services, pricing, and policies. Process orders, forms, applications, and requests. Maintain detailed records of customer interactions and transactions in CRM systems. Follow communication scripts when handling different topics. Escalate complex or unresolved issues to the appropriate departments. Meet individual and team performance targets, such as call handling time, first-contact resolution, and customer satisfaction. Stay updated on product knowledge and company policies. Requirements: High school diploma or equivalent; a bachelor's degree is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM software, MS Office, and communication tools. Ability to remain calm under pressure and handle difficult situations professionally. Good organizational and multitasking skills. Preferred Qualifications: Experience in [industry-specific customer service: e.g., e-commerce, IT, finance]. Multilingual abilities (if relevant to the role). Familiarity with ticketing systems like Zendesk, Freshdesk, Salesforce.

Why Clipboard Health Exists: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent. About Clipboard Health: Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces. Overview: We’re not just supporting customers, we’re powering a movement of over 60,000 healthcare professionals on our platform. At Clipboard Health, our Worker Operations team owns every part of the worker journey. We keep our marketplace reliable, high-performing, and built on trust. At Clipboard, “entry-level” means starting on the front lines but operating with urgency, ownership, and the mindset of a future leader. We’re looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams of their own. We want to promote internally and that goal always starts with you. Many of our current leaders started right here, if you’re driven, sharp, and not afraid to grow from the ground up, we want you. Must haves: Fluent, professional-level English (spoken and written) 4+ years of experience in customer support via chat or voice 4+ years using CRMs like Zendesk or Salesforce 4+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work se An ability to thrive in fast-paced, cross-functional environments A proactive problem-solver who takes initiative without waiting for direction Strong attention to detail and sound judgment, especially under pressure A collaborative attitude that contributes to team success Your Responsibilities: Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction #LI-Remote

Job Profile: Delivery Manager eCommerce The Delivery Manager eCommerce plays a pivotal role in ensuring the right team capacity, quality, and operational efficiency within the eCommerce technology domain. The delivery manager serves as a critical enabler of value delivery by aligning talent, resources, and processes to the needs of the business and project delivery. Furthermore, this person proactively removes impediments, ensures roadmap execution, and fosters a culture of ownership, transparency, and data-driven improvement, all with the goal of building and sustaining high-performing teams. We are looking for a highly proactive individual with a strong sense of ownership, who consistently delivers on agreed timelines and uses data to drive decisions and improvements. As the hierarchical manager of technical professionals, the DM is expected to possess sufficient technical understanding to guide, assess, and improve team performance effectively. Key Responsibilities Drive capacity planning and delivery alignment with Lead Product Owner, Business owners and Product Owners for upcoming roadmaps. Define and monitor clear performance goals and KPIs for technical team members, using data to track progress and enable targeted improvements. Ensure timely hiring and onboarding of internal and partner resources with the right skill sets. Define and drive the future sourcing strategy, including decisions on internal vs. external staffing, role-specific sourcing models, and partner setup (e.g. single vs. multi-vendor), based on long-term delivery needs and capability building. Monitor and report on delivery progress, escalating risks and proposing solutions proactively. Act as hierarchical manager for (internal + external) team members, conducting regular evaluations and fostering growth. Maintain strong relationships with delivery partners, evaluating their quality and value regularly. Foster a data-driven culture to guide decisions, surface issues early, and continuously improve team performance. Identify and eliminate delivery impediments so that projects are delivered according to timelines, quality and budget. Ensure Agile ceremonies are valuable and continuously improved. Required Skills and Experience 10+ years of experience in IT, with 5+ years in a delivery/sourcing management Proven experience leading large (20+ people), cross-functional development teams in a fast-paced eCommerce or digital environment. High ownership mindset, strong proactivity, and follow-through on commitments. Strong stakeholder management and communication skills. Deep understanding of Agile methodologies and frameworks. General knowledge of technology stacks relevant to eCommerce (e.g. Salesforce, SAP, ESB, Zendesk, Salsify) and the ability to engage effectively with engineers, architects, and developers as their hierarchical manager. Strong analytical and data-driven decision-making approach. Experience with tools like Jira, Confluence, and other collaboration platforms. Agile Certifications (e.g. CSM, SA, PSPO) are a plus. Has worked before in product-based companies.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Marketing Automation Associate The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Build and execute Marketing Automation campaigns with varying complexities and sizes. Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution. Work with BMC Products support team to have new contacts added to Marketo system Regular reporting to key stakeholders on the performance of marketing automation campaigns Provide project support to team members throughout the various stages of the project, including testing Ensure that system updates and new governance are communicated, understood, and followed by key stakeholders Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY. Must ensure adherence to EYs data privacy policies, processes, and regulatory and legislative requirements. Skills And Attributes For Success Experience with marketing automation platform preferably in Adobe Marketo Engage Effective problem solving Analytics and Insight tracking of automated marketing program performance Familiarity with Agile planning and Agile project management skills Proficient communication, verbally or writer and storytelling to conceptualize solutions and comfortably present to internal Basic knowledge on Microsoft Office suite, especially Excel and Microsoft SharePoint To qualify for the role, you must have A university degree or college diploma in Digital Marketing or a related field. Min. 1 year of experience with Marketo Experience in Marketing Automation campaign configuration Ability to review processes and make suggestions for automation. Ability to translate business needs into technical solutions in MA platform. Ideally, you’ll also have Strong interest in data management and analytics Analytics and basic consulting skill Attention to detail Having Adobe Marketo Engage Expert certification is plus Technologies and Tools Adobe Marketo Engage or related marketing automation tool experience Working knowledge of HTML, CSS, and scripting Microsoft Office suite, especially Excel and Microsoft SharePoint Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront What We Look For Stakeholder management Effective Communications Adaptability and learning acumen Marketing automation accumen What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example) Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Marketing Automation Associate The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign best practices. Must have experience with supporting email marketing campaigns and using various digital marketing tools with a strong interest in data management and analytics. Your Key Responsibilities Build and execute Marketing Automation campaigns with varying complexities and sizes. Coordinate and liaise with internal and external stakeholders to ensure all relevant content, assets and target audience parameters are received for campaign execution. Work with BMC Products support team to have new contacts added to Marketo system Regular reporting to key stakeholders on the performance of marketing automation campaigns Provide project support to team members throughout the various stages of the project, including testing Ensure that system updates and new governance are communicated, understood, and followed by key stakeholders Act as a brand champion, ensuring that all external campaigns and online content support the firm’s brand and business strategy and compliant to risk and quality safeguards set by EY. Must ensure adherence to EYs data privacy policies, processes, and regulatory and legislative requirements. Skills And Attributes For Success Experience with marketing automation platform preferably in Adobe Marketo Engage Effective problem solving Analytics and Insight tracking of automated marketing program performance Familiarity with Agile planning and Agile project management skills Proficient communication, verbally or writer and storytelling to conceptualize solutions and comfortably present to internal Basic knowledge on Microsoft Office suite, especially Excel and Microsoft SharePoint To qualify for the role, you must have A university degree or college diploma in Digital Marketing or a related field. Min. 1 year of experience with Marketo Experience in Marketing Automation campaign configuration Ability to review processes and make suggestions for automation. Ability to translate business needs into technical solutions in MA platform. Ideally, you’ll also have Strong interest in data management and analytics Analytics and basic consulting skill Attention to detail Having Adobe Marketo Engage Expert certification is plus Technologies and Tools Adobe Marketo Engage or related marketing automation tool experience Working knowledge of HTML, CSS, and scripting Microsoft Office suite, especially Excel and Microsoft SharePoint Workflow management tools e.g.: Jira/Azure boards/Wrike/Zendesk/Workfront What We Look For Stakeholder management Effective Communications Adaptability and learning acumen Marketing automation accumen What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example) Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com. We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life. Responsibilities / Accountabilities Develop and execute comprehensive B2B digital commerce strategies aligned with the company’s overall business objectives, and represent various segments, channels, and regions Responsible for design, development, and implementation of scalable, reliable, and secure digital customer experience life cycle with initial focus on e-commerce capabilities on commerce platform Manage complete functionalities on the digital commerce platform, develop necessary processes, refining buying and self-service experience Developing new features and roadmaps to enhance customer experience, minimizing customer support inquiries and providing enhanced experience to external and internal customers, while adopting new technologies, including automation, digital orchestration, AI, machine learning, and chatbots Create and comprehend technical designs, user stories, and prototypes to aid in application development, as well as key performance indicators (KPIs) such as commerce usage rates and issue resolution times. Establish a reliable feedback mechanism to improve and fine-tune options based on real-time performance data Lead cross-functional teams in planning, executing, and monitoring digital customer initiatives, ensuring they are completed on time and within budget and define Work plan, Scope, Schedule, Efforts, Budget Collaborate closely with cross-functional team to ensure cohesive execution across all channels, while taking complete ownership of coordination & quality of deliverables with various stakeholders. Technical Skills/Competencies Minimum 10+ years of experience as a functional expert or project manager or techno-functional expert in Digital Commerce domain or CX e-Commerce or or e-commerce platform Experience in driving digital commerce in B2B space or any manufacturing or technology industry or pure-play platform companies (MNC or Startup) Must have managed the large and complex Digital Commerce solutions, and a strong understanding of platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, ADOBE etc) and customer service technologies (e.g., Zendesk, Freshdesk). Exposure to OOTB modules and their functionality of SAP Commerce platform, like Multichannel Architecture, Data exchange/integration, Online Payment, Custom Development etc., Headless Commerce – Composable or Spartacus Storefront with SAP Commerce Cloud Environment – CCV2, and SAP ECC & S4/Hana integration. Strong analytical skills and experience with performance tracking tools (e.g., Google Analytics, Power BI). Proficiency in digital support tools (automation, chatbots, knowledge bases, CRM systems). Excellent communication and problem-solving skills, manage multiple projects simultaneously. Customer-centric mindset with a focus on innovation and operational efficiency. Education / Certification Having Technical degree BE / BTech with Computer Science or any engineering degree or MCA Must have to e-commerce certification or hands-on experience from zero to one. Ready for your next career step? Apply today and let's shape the future together! It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities. We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work. As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better. One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today. More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.

This role is for one of Weekday's clients Salary range: Rs 400000 - Rs 600000 (ie INR 4-6 LPA) Min Experience: 4 years Location: Bengaluru JobType: full-time Requirements We are looking for a passionate and proactive Customer Success & Community Manager to join our growing team. In this role, you will be responsible for owning the customer lifecycle, ensuring satisfaction, retention, and growth of our user base, while also building a strong and engaged user community around our brand. You will act as the bridge between our customers and internal teams, advocating for user needs while promoting product adoption and brand loyalty. Key Responsibilities: Customer Success: Serve as the main point of contact for a portfolio of customers, ensuring successful onboarding, adoption, and ongoing satisfaction. Drive value for clients by helping them achieve their goals through our product or service. Analyze customer usage patterns and proactively identify risks and opportunities. Develop success plans tailored to each customer segment. Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions to ensure alignment and satisfaction. Work closely with Product, Sales, and Support teams to resolve customer issues, escalate concerns, and improve overall user experience. Own KPIs related to customer health, retention, NPS, and upsell/cross-sell. Community Management: Build and scale a vibrant and engaged customer community, including forums, events (online/offline), webinars, and discussion groups. Design and implement community programs that encourage peer-to-peer learning, product evangelism, and brand loyalty. Moderate conversations, respond to community questions, and ensure a safe, inclusive, and engaging environment. Identify and empower key advocates and influencers within the community. Gather community insights and sentiment to help guide product development and marketing initiatives. Partner with Marketing and Content teams to amplify community stories, testimonials, and case studies. Required Skills & Qualifications: 4+ years of experience in customer success, community management, or related roles, preferably in SaaS or technology-driven companies. Excellent communication, interpersonal, and presentation skills. Proven ability to build long-term relationships with customers and influence without authority. Experience with CRM systems (e.g., Salesforce, HubSpot), customer success platforms (e.g., Gainsight, Totango), and community tools (e.g., Discourse, Slack, Discord). Strong problem-solving skills, with a customer-first mindset and a passion for helping others succeed. Ability to manage multiple projects, stakeholders, and priorities in a fast-paced environment. Analytical mindset with the ability to interpret data, track performance metrics, and make informed decisions. Preferred Qualifications: Experience working with online communities, brand ambassador programs, or user groups. Familiarity with customer journey mapping and lifecycle marketing. Exposure to tools like Intercom, Zendesk, Notion, or similar. A background in product-led growth or customer education is a plus.

Overview Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. Role Overview In This Role, You Will: We are seeking a dynamic and detail-oriented Manager, Revenue Operations to join our growing Rev Ops team in India. This role will serve as a critical leadership layer between the Director and the frontline team, ensuring operational excellence, enhanced accountability, and improved scalability across key workflows. The ideal candidate will manage contract error resolution, query management through Spot Help, and lead future strategic initiatives such as the India-side expansion of the Deal Hub function (our evolving Deal Desk model). Team Management & Operational Leadership Lead and coach a team responsible for managing the contract erroneous resolution process, including identifying root causes, coordinating with cross-functional teams, and ensuring timely corrections Oversee Spot Help (query management), ensuring timely and accurate responses to field-facing queries, SLA adherence, and continuous improvement in quality of support Drive accountability, performance reviews, and a culture of ownership and collaboration within the team Deal Hub Rollout & Scaling Act as the India anchor for the Deal Hub, starting with Enterprise segment support Partner with the U.S.-based Deal Hub lead to define processes and ensure effective handoffs Support expansion of the Deal Hub function across Commercial and Hospitality Cloud segments Process Improvement & Strategic Execution Optimize operational workflows for error correction, ticketing, and contract lifecycle management Support standardization, automation, and data hygiene across all owned processes Document best practices and implement performance metrics to drive scale and maturity Stakeholder Management & Escalation Support Serve as a key liaison between Sales, Legal, Finance, and internal support teams to resolve exceptions and ensure process alignment Manage high-impact escalations related to contract data, overages, usage, and support responses Proactively identify and remove bottlenecks affecting service delivery Succession Planning & Business Continuity Act as a strategic backup for other sales operations functions like territory management Help develop future leaders and ensure cross-training for operational continuity Must-Have Skills Here's What You Need: Strong operational and analytical thinking with a proven track record of managing complex workflows Excellent people management and coaching capabilities Experience in stakeholder management across sales, finance, or legal operations Good-to-Have Skills Prior experience in deal desk, quote-to-cash, or commercial operations Proficiency with Salesforce, Excel/Google Sheets, and support tools like Jira or Zendesk Strategic Placement Of This Role With Revenue Operations evolving rapidly to support strategic, data-driven, and high-touch initiatives, this role is essential to bridge the leadership gap, improve execution quality, and ensure successful rollout of programs like the Deal Hub. The Manager, Rev Ops will stabilize core processes like contract correction and Spot Help, while playing a key role in building a scalable, future-ready Sales Operations team in India.

Position Overview: We are seeking a proactive and technically skilled Junior Solution Architect to join our dynamic team. The ideal candidate will design, demo, and implement tailored AI-driven and conversational workflows that align with customer support objectives. This role requires close collaboration with client IT teams, business stakeholders, and internal teams to integrate CRMs and APIs, manage project risks, guide user testing, and ensure successful go-live execution—all while delivering seamless, automated customer support experiences. Key Responsibilities: Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions. Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility. Client Onboarding & Planning: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation. Stakeholder Collaboration: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members. Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays. Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals. Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting. Go-Live & Post-Implementation Support: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support. Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes. Qualifications & Skills: Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience. Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus. Business Acumen: Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs. Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes. Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives. Preferred Qualifications: Experience with A/B testing and SEO experimentation. Understanding of technical SEO, including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously.

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Job Title: Customer Service/Support Manager Job Type: Full-Time Job Summary: We are looking for an experienced Customer Support Manager to lead our customer support team and ensure exceptional client communication and service delivery. The ideal candidate will have a robust background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction. This role requires excellent leadership, problem-solving, and communication skills. Key Responsibilities: Lead and manage the customer support team, ensuring efficient operations and high performance. Serve as the primary point of contact for client communication, addressing concerns, providing updates, and ensuring customer satisfaction. Develop and implement customer service policies and procedures to enhance the customer experience. Monitor team performance through KPIs and provide coaching and feedback to improve efficiency and effectiveness. Handle escalated customer issues, providing timely and professional resolutions. Train and mentor customer support representatives to enhance service quality and customer interactions. Analyze customer feedback and recommend improvements to products, services, and support processes. Maintain accurate records of customer interactions, issues, and resolutions. Stay updated with industry trends and best practices to continuously improve customer support operations. Qualifications & Skills: Bachelors degree is a must. MBA would be preferred. Minimum of 5 years of experience in customer support management, preferably in a US industry. Strong leadership and team management skills with the ability to motivate and mentor employees. Excellent verbal and written communication skills for effective interaction with clients and internal teams. Problem-solving mindset with the ability to handle challenging customer situations professionally. Proficiency in customer support software, CRM systems, and reporting tools. Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment. Experience in process improvement and implementing best practices for customer service. Preferred Qualifications: Experience working with international clients. Knowledge of customer service metrics and analytics. Familiarity with customer support tools like Zendesk, Fresh desk, or Salesforce.

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today.

Job Summary We are seeking a proactive and detail-oriented Operations Executive to join our growing team. The ideal candidate will have 2–3 years of experience managing SLA-driven service operations across both front-end and back-end functions. This role is critical to maintaining operational efficiency, enhancing service quality, and ensuring timely issue resolution for internal and external stakeholders. You will work cross-functionally to drive continuous improvement, monitor service metrics, and uphold compliance and service excellence standards. Key Responsibilities 1. Manage SLA-Driven Operations Handle multiple processes with defined SLAs related to resolution time, quality, and customer communication. Monitor adherence to performance benchmarks and proactively flag risks of SLA breaches. 2. Monitor & Report Service Quality Conduct daily/weekly reviews of service KPIs to ensure quality and turnaround standards are met. Generate operational reports and dashboards for internal stakeholders and client review. 3. Drive Continuous Process Improvement Identify gaps or inefficiencies and propose improvement plans based on data insights or customer feedback. Collaborate with relevant teams to implement process upgrades or SOP enhancements. 4. Lead Operational Analytics & Insights Analyze ticket volumes, backlog trends, escalation frequency, and SLA adherence. Support decision-making with actionable insights derived from structured and unstructured data. 5. Handle Customer Coordination & Escalations Liaise with partners and internal teams to resolve service issues, ensuring timely and satisfactory closure. Review support team calls to ensure alignment with service standards, response quality, and escalation protocols. 6. Enable Process Automation & Tool Utilization Utilize service platforms (e.g., CRM, ticketing systems, workflow tools) to improve efficiency. Recommend or assist in implementing automation tools (e.g., macros, RPA) to reduce manual effort. 7. Ensure Compliance & Service Standards Ensure processes align with regulatory guidelines, audit expectations, and internal quality standards. Maintain detailed records, logs, and SOP adherence for all operational activities. 8. Facilitate Cross-Functional Collaboration Work closely with product, tech, customer experience, and quality teams to resolve interdepartmental blockers. Participate in cross-team service reviews and initiatives to streamline end-to-end service delivery. Requirements & Skill Bachelor’s degree in Business Administration, Operations, or related discipline. Certification in ITIL, Service Operations, or Quality Management Systems (QMS) is a plus. 2 to 3 years of experience in service operations or delivery, with a focus on SLA-driven, multi-channel environments. Strong understanding of incident management, service quality, and workflow management. Proficient in MS Excel, Power BI, CRM, or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk). Exposure to process improvement methodologies (Lean, Six Sigma – Green Belt is a plus). Analytical mindset with strong problem-solving and root cause analysis skills. Excellent written and verbal communication skills; ability to manage stakeholders professionally. Ability to work collaboratively across functions and manage multiple priorities with attention to detail.

About Us: Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization. About the role: The Technical Support Specialist is responsible for providing technical assistance to customers, installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client’s technical needs and provide value through actionable processes. TSM 1 should have knowledge of IoT devices, employ agile thinking to solve problems and provide meaningful insights into the daily technical issues of our clients. Responsibilities: ● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns. ● Overtakes call center communications when intervention to solve a problem escalated issues ● Submit Salesforce cases to escalate issues that require external escalations ● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers. ● Provide a high level of actionable insight and data analysis to provide value for our customers. ● Partners with TSM 2 to identify and solve higher level issues ● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions. ● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork. ● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations. ● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc). ●Ensures compliance with Rently best practices while following established policies and procedures. Consistently meets OKRs and KPIs as communicated by your manager. Required Skillsets: ● Previous experience in a client-facing or account management role ● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices. ● Strong analytical and problem-solving skills. ● Proven ability to work in a fast paced, team centered work environment ● Partners with TSS 2 to identify and solve higher level issues ● Technical aptitude and ability to identify alternative solutions to customer issues. ● Ability to handle multiple, critical, high priority issues with a sense of urgency . ● Proficiency with Google Suite Products. ● Excellent communication– verbal, written, interpersonal with strong active listening skills. ● Detail-oriented and dependable, with a positive and inquisitive attitude. ● Ability to multitask, prioritize, and collaborate ● Exhibit a high degree of self-motivation, drive and a proactive nature. Hours: Operating in US hours Be ready to work on night shifts and during weekends based on the work schedule Professional Commitment: Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

Position: System Administrator-L1 Experience : 1-4 Years Location: Thane (Should be Thane city Local only) Shift time: 24/7 Rotational Mode Of Work: Onsite Only(Must) Availability: ASAP Job Role We are seeking a highly motivated and skilled Desktop Support Engineer to provide technical assistance and support to our employees. The Desktop Support Engineer will be responsible for maintaining, troubleshooting, and upgrading all end-user computing equipment, including desktops, laptops, printers, and mobile devices. This role requires excellent problem-solving skills, a strong customer service orientation, and a solid understanding of IT infrastructure and software. * Experience: * Minimum of 1-2 years of experience in a desktop support or similar IT support role. * Proven experience supporting Windows (Windows 10, Windows 11) and macOS operating systems. * Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow). * Familiarity with Active Directory, Group Policy, and basic network concepts (TCP/IP, DNS, DHCP). * Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop). Key Responsibilities: * End-User Support: * Provide first- and second-level technical support to end-users via in-person, phone, email, and remote tools. * Diagnose and resolve hardware and software issues on desktops, laptops, peripherals, and mobile devices (Windows, macOS, iOS, Android). * Respond to and resolve IT support tickets in a timely and efficient manner, adhering to established SLAs. * Escalate complex issues to senior IT staff or relevant vendors when necessary. * Hardware & Software Management: * Install, configure, and deploy new workstations, laptops, and other IT equipment. * Perform routine maintenance, upgrades, and repairs on hardware components. * Install, configure, and troubleshoot operating systems (Windows, macOS) and a variety of applications (e.g., Microsoft Office suite, communication tools, business-specific software). * Manage and maintain IT asset inventory, including tracking hardware and software licenses. * Network & Connectivity: * Assist with basic network troubleshooting (e.g., Wi-Fi connectivity, wired connections, VPN issues). * Set up and configure network printers and other shared devices. * Security & Compliance: * Ensure compliance with IT security policies and procedures. * Assist with virus and malware removal and prevention. * Implement and maintain data backup and recovery procedures for end-user devices. * Documentation & Training: * Create and maintain clear and concise technical documentation, including knowledge base articles, troubleshooting guides, and procedural manuals. * Provide basic training to end-users on IT systems and applications. * Collaboration: * Collaborate with other IT team members to resolve complex issues and improve IT services. * Participate in IT projects as assigned. * Education: * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. * Added Advantage / Preferred *Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation) are a plus Key Skills : * Strong problem-solving and analytical skills. * Excellent verbal and written communication skills. * Exceptional customer service and interpersonal skills. * Ability to work independently and as part of a team. * Ability to prioritise tasks and manage time effectively in a fast-paced environment. * Detail-oriented and highly organised.

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company committed to delivering sustainable solutions that advance mobility, improve wellbeing, and enhance modern life. Established in 1928, Lubrizol operates over 100 manufacturing facilities, sales, and technical offices worldwide, with approximately 8,000 employees. Our focus on diversity in professional backgrounds and life experiences shapes a positive recruitment process, ensuring candidates are known at their best and fostering engagement and fulfillment in all aspects of life. Responsibilities / Accountabilities: You will be responsible for developing and executing comprehensive B2B digital commerce strategies that align with the company's business objectives, representing various segments, channels, and regions. Your role will involve designing, developing, and implementing a scalable, reliable, and secure digital customer experience life cycle, with a primary focus on e-commerce capabilities on the commerce platform. You will manage all functionalities on the digital commerce platform, develop necessary processes, and refine the buying and self-service experience. Additionally, you will be tasked with developing new features and roadmaps to enhance customer experience, minimize support inquiries, and adopt new technologies such as automation, digital orchestration, AI, machine learning, and chatbots. Your responsibilities will also include creating technical designs, user stories, and prototypes to aid application development, as well as establishing key performance indicators (KPIs) like commerce usage rates and issue resolution times. Furthermore, you will lead cross-functional teams in planning, executing, and monitoring digital customer initiatives, ensuring timely and budget-compliant completion, and define work plans, scope, schedule, efforts, and budget. Collaboration with cross-functional teams to ensure cohesive execution across all channels and taking ownership of coordination and quality of deliverables with stakeholders is crucial. Technical Skills/Competencies: You should possess a minimum of 10+ years of experience as a functional expert, project manager, or techno-functional expert in the Digital Commerce domain or CX e-Commerce. Experience in driving digital commerce in the B2B space, manufacturing, technology industry, or pure-play platform companies is essential. Proficiency in managing large and complex Digital Commerce solutions and a strong understanding of platforms like Shopify, Magento, Salesforce Commerce Cloud, SAP hybris, and ADOBE, along with customer service technologies such as Zendesk and Freshdesk, are required. Strong analytical skills and experience with performance tracking tools like Google Analytics and Power BI are essential. Additionally, proficiency in digital support tools, including automation, chatbots, knowledge bases, and CRM systems, is preferred. Excellent communication, problem-solving skills, and the ability to manage multiple projects simultaneously with a customer-centric mindset focused on innovation and operational efficiency are highly valued. Education / Certification: Ideal candidates should hold a technical degree in BE / BTech with Computer Science or any engineering degree or MCA. Possessing an e-commerce certification or hands-on experience in the field is mandatory. Ready for your next career step Apply today and let's shape the future together! It's an exciting time to be part of Lubrizol. We are continually learning and evolving, driven by our passion for success not just for Lubrizol but for all who rely on us daily: our employees, customers, and communities. Operating with a strong commitment to safety, sustainability, ethics, and compliance, we prioritize the well-being of our employees, customers, and communities in all our endeavors. As a diverse, global team, we collaborate to address some of the world's most pressing challenges, impacting everyday lives through science that only Lubrizol can deliver. Our dedication to treating every employee with dignity and respect, a principle established over 90 years ago, remains unwavering today.,

Key Responsibilities: Respond to customer queries, complaints, and service requests via email within defined TAT & quality SLAs Investigate and resolve issues while adhering to regulatory and company guidelines Draft clear, professional, and empathetic responses aligned with brand tone Escalate unresolved or complex queries to relevant internal stakeholders Maintain detailed case logs, follow-up trackers, and closure documentation Identify recurring issues and flag them to supervisors for resolution Ensure full compliance with RBI, TRAI, or other relevant regulatory frameworks (as applicable) Support internal audit requests by providing email logs and response samples Participate in periodic quality audits, calibration sessions, and feedback reviews Key Requirements: Minimum 2 years of experience in email-based customer support in a regulated industry (FinTech, BFSI, Insurance, Telecom, etc.) Excellent written communication and comprehension skills Strong attention to detail, tone, and accuracy in responses Familiarity with CRM tools like Freshdesk, Zendesk, Salesforce, or in-house systems Understanding of compliance and data confidentiality protocols Ability to work independently and manage high ticket volumes with discipline Comfortable working in rotational shifts (if applicable)