5685 Zendesk Jobs - Page 11

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Role :- Senior NICE CXone Migration & Transformation Specialist We are seeking an experienced Senior NICE CXone Migration & Tr...

We are looking for a skilled Insurance Benefits Specialist to join our team at Multiplier. The ideal candidate will have a strong background in insurance benefits and excellent analytical skills. Roles and Responsibility Analyze and interpret complex insurance policies to determine benefit eligibility and coverage. Develop and implement effective claims strategies to maximize benefit payments. Collaborate with cross-functional teams to resolve customer complaints and issues. Conduct thorough research on new insurance products and services to stay updated on industry trends. Provide expert guidance on insurance benefits to internal stakeholders. Identify areas for process improvement and impl...

We are looking for a highly skilled and experienced Digital Sales & Support Representative to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment. Roles and Responsibility Provide exceptional customer service and support to clients through various digital channels. Develop and maintain strong relationships with existing customers to increase sales and revenue. Identify new business opportunities and generate leads through social media, email, and other online platforms. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze customer feedback and provide insights to improve overall ...

We are looking for a highly skilled and experienced Business Operations Manager to join our team at Multiplier. The ideal candidate will have a strong background in business operations and management, with excellent leadership and communication skills. Roles and Responsibility Develop and implement effective business strategies to achieve organizational goals. Manage and oversee daily business operations to ensure efficiency and productivity. Lead and motivate teams to achieve high performance levels. Analyze market trends and competitor activity to identify opportunities and threats. Build and maintain strong relationships with clients and stakeholders. Identify and mitigate risks to ensure...

We are looking for a highly skilled and experienced French and English Bilingual Customer Service Representative to join our team. The ideal candidate will have excellent communication skills in both languages. Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to enhance customer experience. Develop and maintain thorough knowledge of products and services. Identify opportunities to upsell and cross-sell products or services. Maintain accurate records of customer interactions and transactions. Job Requirements Excellent communication and interpersonal skills. Abil...

We are looking for a skilled Senior Customer Support Specialist to join our team at Multiplier. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers. Roles and Responsibility Respond to customer inquiries and resolve issues professionally and promptly. Provide exceptional customer service through various channels, including phone, email, and chat. Resolve complex customer complaints and concerns with empathy and understanding. Collaborate with internal teams to enhance overall customer experience. Develop and maintain thorough knowledge of products and services to effectively support customers. Identify areas for improveme...

We're Hiring: Bilingual Customer Service Specialist (French & English) Do you love helping people and speak both French and English fluently? Come join our team at TalentPop App as a Bilingual Customer Service Specialist! You'll be the friendly, helpful person our customers turn to for support, making a real difference with every call and chat. Why You'll Love This Role You’ll be the friendly voice and helpful support that our customers rely on. Your combination of verbal and written communication skills will help resolve customer issues quickly, leaving a lasting positive impact. What You'll Do Assist Customers: Provide exceptional support via inbound calls, chat, and email. Solve Problems:...

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relic is looking for a People Operations Partner APJ to join the PeopleOps team. This role will have the opportunity to be a part of a transformational project of setting up the Gl...

Role Summary As the Team Lead/Assistant Manager Global Benefits Support , you will oversee a team of regional Support Specialists and Senior Specialists across APAC, EMEA, and the Americas. You will be responsible for ensuring high-quality, consistent, and scalable customer service across time zones, maintaining operational excellence, and serving as the escalation point for complex benefit-related cases. This role combines people leadership, process improvement, benefits expertise, and cross-functional collaboration. Key Responsibilities Team Management Lead, coach, and support regional team members to ensure consistent performance across all time zones. Set team goals and KPIs (CSAT, SLA a...

About the Position: Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations. Essential Job Functions Read, review, respond, and document user reports, reviews, and support tickets regarding all the gaming-related questions and concerns via Helpshift support system, emails, facebook messages, in app queries, chats and phone calls and other means of communication. Adapt to customer needs to provide top quality support for both technical and non-technical issues Resolves product or servic...

About Zyla ( www.zyla.in ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the ...

Job Title Suggestion: Head of Customer Support, Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Compensation: ₹1,20,000 – ₹1,50,000 per month Exp.: 10–15 years ( with at least last 5 years in the fintech or financial services industry) About company Limited: The Company is a dynamic fintech company based in Gurugram, focused on delivering innovative financial solutions. We are committed to providing exceptional customer experiences through scalable support operations, technological excellence, and customer-centric strategies. Role Overview: As the Head of Customer Support , you will be responsible for creating, leading, and scaling the customer su...

Job Title Suggestion: Customer Support Manager - Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Experience: 10–15 years Salary: 90,000 - 1,50,000 Per Month Note: Minimum last 5 years in customer support Head roles within fintech or financial services. About Company: The company is a rapidly growing fintech firm based in Gurugram, dedicated to providing secure, scalable financial technology services. Our customer support team is a core pillar, ensuring customer satisfaction and fueling growth. Role Overview: We are looking for an experienced Customer Support Manager who will manage the day-to-day operations of our support team. The manager will ha...

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 150,000+ businesses and 10,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 150,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹8000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are ...

Required Skills : Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), CRM software (e.g., Salesforce, Zendesk), and ticketing systems. Experience : 3-5 years Qualification : Diploma or or Bachelor’s degree in business administration No.of positions : 1 Email recruiter10@nipun.net Job Description A Support Coordinator is responsible for providing administrative and logistical support to ensure the efficient operation of a support team, department, or organization. They play a key role in managing communication, coordinating support activities, and ensuring that clients or customers receive timely and effective assistance. Support Coordinators often work in various industries, inc...

AI Website Specialist Chennai, India. At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them About the Job: We’re looking for an AI Website Specialist who’s passionate about blending creativity, technology, and automation to deliver world-class websites at scale. In this role, you’ll craft and optimize sites for small and medium-sized businesses, leveraging AI to enhance design, content, and efficiency. You’ll take ownership of complex website builds, mentor teammates, and help shape how AI tran...

AI Website Associate Chennai, India At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them About the Job: We’re looking for an AI Website Associate who is passionate about building exceptional digital experiences and leveraging AI to enhance website performance, design, and delivery. In this role, you’ll play a key part in helping small and medium-sized businesses succeed online—while shaping the future of AI-driven web development at scale. Note: This role requires working in CST shift hours, f...

!!! Urgent Hiring !!! We are hiring for our IT based international business. This role focuses on handling day-to-day operational activities, resolving customer and client escalations, and collaborating across departments to ensure seamless service delivery. If you’re someone who thrives on solving problems and keeping customers happy - this is your chance to shine Fresh Candidate are welcome too Strong communication skills are a must Location: Jaipur Key Roles & Responsibilities: Manage daily operational tasks, including responding to customer queries through email, chat, and Calls. Track and resolve customer issues promptly within defined SLAs. Handle customer and client escalations effici...

Position: Shopify App Developer Location: Ahmedabad (Onsite Only) Experience: 2- 5 Years Employment Type: Full-time Working Days: 5 Days (Mon–Fri) Timings: 10:00 AM – 7:00 PM Note: 1) Should have Excellent Communication Skills 2) Must have Experience as a Shopify App Developer only 3) Looking for Gujarat-based candidates only What We’re Looking For : ➡ Good understanding of the Shopify platform (themes, apps, store setup, Liquid templating) ➡ Past experience & understanding of Shopify Apps. ➡ Excellent communication skills (verbal & written) ➡ Experience with customer support tools (Zendesk, Intercom, Freshdesk, etc.) ➡ Ability to explain technical concepts to non-technical users. ➡ Team col...

Investment Operations Specialist WHO ARE WE LOOKING FOR We are looking for an Investment Operations Specialist! This role plays an integral part in supporting various processes that facilitate conversion plans that onboard to our client's platform. In this role, you will collaborate cross-functionally with internal stakeholders to enhance the onboarding experience, and provide exceptional service to plan sponsors. WHAT WILL YOU BE DOING Review and identify issues with potential fund lineups Preparing Fund Applications for third-party fund companies with client information Coordinate with Implementation Managers and Investment teams to successfully transition new and conversion qualified plan...

Customer Service Representative (Technical Support) Overview: ARDEM is seeking a Customer Service Representative with strong technical understanding to support customer inquiries, process orders, and manage service tickets through Zendesk. Key Responsibilities: Handle customer queries through Zendesk and provide timely, accurate responses. Review engineering drawings, layouts, and specifications to process customer orders and submittals. Enter and maintain order details in the system with high accuracy. Prepare and share reports, documentation, and customer updates. Work with internal teams to resolve issues and ensure customer satisfaction. Retrieve technical and product-related information...

About The Opportunity We are a remote-first organisation operating in the luxury jewellery e-commerce sector, serving US retail and direct-to-consumer customers. This role supports high-value transactions, post-sale service, and growth-focused customer conversations for premium jewellery brands—working US hours from India. Role & Responsibilities Deliver world-class inbound and outbound support across email, phone, and live chat for US customers—resolving order, shipping, and product inquiries with empathy and speed. Handle order lifecycle tasks: process cancellations, refunds, exchanges, returns authorisations, and coordinate with logistics and fulfilment partners. Manage payment and disput...

Customer Support and Sales Specialist | Remote (E-commerce Success Specialist) Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue. TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist —a role where you own the customer experience from initial contact through retention and expansion. This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributin...

Customer Support and Sales Specialist | Remote (E-commerce Success Specialist) Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue. TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist —a role where you own the customer experience from initial contact through retention and expansion. This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributin...

Customer Support and Sales Specialist | Remote (E-commerce Success Specialist) Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue. TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist —a role where you own the customer experience from initial contact through retention and expansion. This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributin...