Senior Customer Service Executive

!!! Urgent Hiring !!!

We are hiring for our IT based international business. This role focuses on handling day-to-day operational activities, resolving customer and client escalations, and collaborating across departments to ensure seamless service delivery. If you’re someone who thrives on solving problems and keeping customers happy - this is your chance to shine

Fresh Candidate are welcome too

Strong communication skills are a must

Location: Jaipur

Key Roles & Responsibilities:

• Manage daily operational tasks, including responding to customer queries through email, chat, and Calls.
• Track and resolve customer issues promptly within defined SLAs.
• Handle customer and client escalations efficiently with empathy and accuracy.
• Investigate and provide resolution or route issues to the appropriate internal teams
• Collaborate closely with internal departments (Services, Operations, Sales, etc.) to drive resolution of customer issues.
• Maintain effective communication loops to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and resolutions.
• Prepare periodic reports on client website status, resolution providing, and customer feedback trends.
• Should be well versed and must have sound knowledge of upselling and cross selling

Requirements:

• Education: Graduation (Any stream/Fresher)
• Excellent written and verbal communication skills with strong attention to detail.
• Excellent teamwork skills and time management skills.
• Comfortable with 24*7 environment
• Strong customer-first mindset with a commitment to service excellence and quality.
• Ability to multitask and work effectively under pressure while prioritizing tasks smartly.
• Familiarity with CRM tools (e.g., Freshdesk, Zendesk, Bitrix) and working knowledge of Microsoft Excel.
• Problem-solving orientation with an ownership mindset.

Reach out to us

Phone - 9256-474-708 (Shruti/ Komal)

whtasapp- 9256-474-708

Email - hr@apexwebcube.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person