French+English Bilingual Customer Service Representative

0 - 4 years

2 - 6 Lacs

pune

Posted:3 days ago| Platform: Naukri logo

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Skills Required

zendesk crm systems shopify customer service writing bilingual crm customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced French and English Bilingual Customer Service Representative to join our team. The ideal candidate will have excellent communication skills in both languages.
Roles and Responsibility
  • Handle customer inquiries and resolve issues professionally.
  • Provide exceptional customer service through various channels.
  • Collaborate with internal teams to enhance customer experience.
  • Develop and maintain thorough knowledge of products and services.
  • Identify opportunities to upsell and cross-sell products or services.
  • Maintain accurate records of customer interactions and transactions.
Job Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficient in using computer systems and software applications.
  • Ability to adapt to changing situations and priorities.
  • High school diploma or equivalent required; degree preferred.

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