Your opportunity If you are driven by innovation, passionate about technical excellence, and ready to collaborate with a team of exceptional engineers, apply now for the position of Software Engineer at New Relic. Let's embark on an exciting journey of innovation and technical advancements together! At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. As a company at the forefront of the industry, we enable organizations to monitor, analyze, and optimize their systems to achieve enhanced reliability, performance, and user experience. Join us in our mission to revolutionize observability and empower businesses in today's dynamic digital landscape. What You'll Do Drive the design, development, and enhancement of core features and functionalities of our observability platform, leveraging cutting-edge technologies to deliver scalable and reliable solutionsAct as a subject matter expert, guiding and mentoring a team of talented software engineers to achieve technical excellence and deliver high-quality codeCollaborate with cross-functional teams to design and implement robust, scalable, and efficient systems that meet the demands of our growing customer baseStay ahead of industry trends and emerging technologies, constantly researching and experimenting with innovative solutions to enhance our observability platformWork closely with product managers, designers, and stakeholders to translate business requirements into technical solutions, advocating for best practices and promoting a collaborative work environmentBe proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platformEncourage a culture of continuous learning, improvement, and innovation within the engineering team, sharing knowledge and promoting professional growth This role requires Bachelor’s degree, software development, engineering, or a related technical field 2-4 years of experience working as a software engineer working in Java and/or Go with a strong computer science background and an aptitude for learning new languages quicklyDemonstrated experience in designing, developing, and maintaining large-scale software systems, utilizing modern programming languages and frameworksStrong understanding of scalable distributed systems and microservices architecture, with the ability to design and implement solutions that meet performance and scalability requirementsPassion for exploring new technologies and finding creative solutions to complex problems, keeping up with industry trends and advancements in observability and related domainsExcellent collaboration abilities, with the capacity to work effectively with cross-functional teams, present ideas, and communicate technical concepts clearlyKeep up to date with technologies - AWS/Azure/GCP, serverless, Docker, Kubernetes, Kafka and microservices architecture among others Bonus points if you have Contribution to open source projectsExperience building and maintaining high throughput pipelines and distributed systemsExperience working on an Observability product, especially in the SaaS vendor space Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure. The Infrastructure product organization develops New Relic infrastructure instrumentation agents, next generation data processing and management services, vulnerability management, and security testing capabilities for on-prem and cloud customers. We work with data at a scale using a diverse tech stack (Go, Java, JavaScript, React, GraphQL, Kubernetes, many public cloud web services, and more). As a senior backend engineer, you will help us build and extend next generation solutions such as a control plane for customers to manage their data pipelines at scale. New Relic is looking for engineers who are interested in building a brand-new observability experience. This high-impact engineering position is a phenomenal opportunity to own and build a set of next generation services and capabilities for the company. We are searching for a motivated engineer who is ready for a career-defining role in their next opportunity. We look forward to talking with you! What You'll Do Design, Build, maintain, and scale back-end services and their support tools. Participate in architectural definitions with a high degree of innovation and creativity. Creating automation and tooling to make our systems more scalable and easier to deploy. Working directly within a multidisciplinary team to help our customers and partners. Research new tools and services to understand complex scenarios and to also propose new features. Working in an agile environment with a DevOps approach - teams build and maintain their own software This role requires Bachelor’s degree, software development, engineering, or a related technical field 2+ years of experience working as a software engineer working in Java and/or Go with a strong computer science background and an aptitude for learning new languages quickly Demonstrated experience in designing, developing, and maintaining large-scale software systems, utilizing modern programming languages and frameworks Proven ability to mentor a team of software engineers, guiding them towards technical excellence, and ensuring the delivery of high-quality code Strong understanding of scalable distributed systems and microservices architecture, with the ability to design and implement solutions that meet performance and scalability requirements. Passion for exploring new technologies and finding creative solutions to complex problems, keeping up with industry trends and advancements in observability and related domains Excellent collaboration abilities, with the capacity to work effectively with cross-functional teams, present ideas, and communicate technical concepts clearly Keep up to date with technologies - AWS/Azure/GCP, serverless, Docker, Kubernetes among others. Bonus points if you have Contribution to open source projects. Familiarity with the tech stacks mentioned above Understanding the value that build and test automation brings to a development team's efficiency and reliability and are passionate about applying these techniques to your projects. Experience in technical mentorship and help with leveling up the skills of other colleagues on the team. Experience with asynchronous programming techniques: streams, event-based flows, task queues, message queues. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity As the Director of Billing and Collections, you’ll be responsible for overseeing and managing the billing and collections department. You’ll ensure efficient billing operations and effective collections procedures. You’ll develop and maintain billing policies and procedures that ensure timely and accurate invoicing to customers, while also maintaining positive customer relations. You’ll manage a team of billing specialists and collections staff, providing leadership, guidance, and training as needed. You’ll lead process transformations to improve efficiencies. What You'll Do Develop and implement billing and collections strategies to improve efficiency and effectiveness. Oversee the daily operations of the billing and collections department. Monitor billing processes to ensure accuracy and compliance with company policies and procedures. Oversee the preparation and distribution of invoices and statements to customers. Coordinate with other departments, such as customer service and sales, to resolve billing issues and discrepancies. Develop and maintain relationships with key customers to facilitate the billing and collections process. Analyze billing and collections data to identify trends and recommend improvements. Prepare regular reports and presentations on billing and collections metrics for senior management. Hire, train, and supervise billing and collections staff. Conduct performance evaluations and provide feedback to billing and collections team members. This role requires Bachelor’s degree in a related field; Master’s degree preferred. Minimum of 10 years of experience in billing and collections management, preferably in a leadership role. Strong knowledge of billing and collections procedures and best practices. Experience with billing software and ERP systems (e.g., SAP, Oracle, Zuora, Billing Platform, SFDC, Netsuite, Workday etc Excellent analytical and problem-solving skills. Strong leadership and management skills with the ability to motivate and develop a team. Exceptional communication and interpersonal skills. Ability to work across multiple timezones to support global customer presence. Detail-oriented with a high level of accuracy. Bonus points if you have Worked in SaaS production companies in the past, that have subscription model billing Consumption / usage model billing experience is a plus Collections experience across all global regions Please note that visa sponsorship is not available for this position. Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible. [Please insert your recruiter tag and the work arrangement tag for this job below (e.g., ). Once updated, remove this block of text before saving the job.] Insert recruiter tag Insert work arrangement tag Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your Opportunity At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. As a company at the forefront of the industry, we enable organizations to monitor, analyze, and optimize their systems to achieve enhanced reliability, performance, and user experience. Join us in our mission to revolutionize observability and empower businesses in today's dynamic digital landscape. Job Summary We are seeking a passionate Software Engineer with a strong background in Java and distributed systems to enhance our SaaS platform's capabilities. You will be responsible for designing and developing services that can scale to meet the demands of our growing user base while ensuring high reliability and performance. Key Responsibilities Design and develop scalable and reliable backend services in Java for our SaaS platform. Architect and implement solutions for distributed systems within a microservices framework. Optimize system performance to handle high-volume traffic and data. Collaborate with cross-functional teams to integrate Kafka for building an efficient event-driven architecture. Utilize Kubernetes for deploying, scaling, and managing containerized applications. Drive continuous improvement in our development practices and advocate for best practices and standards. Mentor junior engineers and contribute to the team's knowledge-sharing efforts. Qualifications Minimum of 3 years of professional software development experience with a focus on Java backend development. Demonstrated experience in designing and building distributed systems. Strong knowledge of SaaS platform architecture and cloud-based solutions. Proficiency with Kafka, Kubernetes, and micro-services design patterns. Experience with event-driven architecture and asynchronous messaging systems. Solid understanding of software development lifecycle and experience with CI/CD practices. Excellent problem-solving abilities and a commitment to quality. Effective communication skills and a collaborative team player. Bonus Points If You Have Experience building and maintaining high throughput pipelines and distributed systems. Experience working on an Observability product, especially in the SaaS vendor space. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your opportunity We are looking for an outstanding Recruiter for our new India Product hub! In this role, you will not only source and hire top talent, but you will also cultivate strategic partnerships and collaborate with various team members (Human Resources Business Partners, Compensation, Finance, and Operations) to build and implement a hiring strategy.In addition to being a key recruiting partner, you also have a curiosity about talent programs, employment branding, and analytics - this is one of your passions! If you are someone who thrives in a fast-paced environment where you can be your authentic self and contribute your talent acquisition expertise, this role is perfect for you! What You'll Do Develop relationships at all levels of the business, meeting regularly with leaders to understand business needs and recommend effective and tailored recruiting strategies Develop, implement, and deliver recruiting strategies to fill current openings and build a diverse pipeline while providing a premium experience to both our candidates and hiring managers Proactively source (e.g. networking, internet research, cold calling, events & conferences) to build our Talent Community Maintain in-depth and up-to-date knowledge of top talent, companies, competitive industries and trends and act as trusted advisor to the business on this matte Drive continuous adoption and adaptation of Hiring for Success within the business to ensure great experience internally and externally In partnership with internal team members evolve process, develop tools and initiatives to meet the unique hiring challenges This role requires 3+ years related experience as a full-lifecycle Recruiter with expert-level skills in identifying and hiring technical talent 1+ years in a corporate recruiting roleDemonstrable experience developing and implementing recruiting sourcing strategies and proactively building a pipeline of diverse talent Ability to apply effective communication skills to successfully influence and advise business leaders Passion around social media, Internet research, and employment branding Data-driven approach to problem-solving Dedication to stellar candidate experience Proven understanding of the labor market and general India employment laws and regulations with the ability to assimilate and educate hiring teams Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

About The Role If you have that special mix of DNA that makes an extraordinary Solution Consultant (SC) – the blend of great business savvy and technical prowess – then we are a match made in heaven! As a key member of our New Relic Solution Consulting (NRSC) team, you will be responsible for understanding a client’s business challenge and technical environment through deep levels of discovery and engagement. You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the ‘Technical Win’ in accounts by removing all technical objections in the sales cycle through your depth of technology skills and business acumen to provide clear business value. You will be responsible to drive revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This is a hands-on solution consultant who can go wide and deep on solution positioning, differentiation and value during sales cycles. What You'll Do You will be the Technical lead for New Relic prospects (new logos) and customers and own the technical strategic direction in the account through an advanced ability to develop, position and provide product-centric and value-centric solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. This role will focus on partnering with the Sales Account Executives to generate new revenue by taking technical ownership of the opportunity pursuits throughout the sales cycle for prospects (new logos) and expansion into new groups and/or new capabilities for existing customers. The Solutions Consultant must possess a winning combination of business and technical skills, the ability to present and demonstrate our solutions to a broad spectrum of audiences from IT to business, and be able to build strong relationships and handle technical objections and issues throughout the sales cycle. Ultimately, the Solutions Consultants needs to be a trusted advisor both to internal partners as well as to our technical customers and C-Level Executives alike. Responsibilities Develop deep expertise of New Relic products and services Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers Lead value and solution discovery workshops to determine customers' challenges Create compelling Technical Proofs through demonstrations, presentations, workshops and business value assets to align our solution and value with customer initiatives, needs and business challenges to get customer buy-in and support for the proposed strategic/technical solution. Develop and present provocative points of view to showcase the current and future potential of customers standardizing on the New Relic platform Develop and successfully execute proof-of- concept and pilot engagements to showcase New Relic value proposition aligned to customers business metrics/outcomes Identify and resolve critical business/technical issues from customers, partners and colleagues Directly contribute in achieving revenue goals set for the assigned respective territory. You Will Also Collaborate as part of a broader account team to strategize and address business and technical problems Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team Provide feedback to product management about product enhancements that can address customer needs and guide additional value Stay current on competitive analysis and market differentiation Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base. Support marketing initiatives such as speaking at industry events, executive briefings, user groups, conferences and signing up customer references as well as social media campaigns. Skills Pre-sales experience and/or in similar customer facing technical roles (8+ years desirable) Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization Experience with open source technologies including Prometheus, Grafana, Opencensus, ELK is desirable Development experience in one or more of the following languages – Java, .Net, Ruby, C, Python, JavaScript, React Clear understanding of cloud architecture, networking, Infrastructure as a Code, serverless computing Excellent written, verbal, presentation and interpersonal skills Strong problem solving skills Understanding of value based selling in customer facing roles Strong balance of sales, business and technical skills Experience working with enterprise customers, especially in the following industry verticals : Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality and Travel Passion and energy for technology and a desire to learn Willingness to Travel Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your opportunity At New Relic, Product Managers are leaders with vision, strategic thinking, customer obsession, bias for action, and passion for data-driven decisions. In this role, you will be the leader and subject matter expert of the Application Performance Monitoring (APM) market. You will independently lead strategic initiatives and innovations and will represent the voice of New Relic customers and partners. What You'll Do Drive vision and strategy for the next set of innovations in the New Relic APM product portfolio Be an expert for the APM market, customer and partner needs, competitive trends, and industry innovations Build cutting-edge APM solutions leveraging monetization, AI/ML, public cloud, and security advancements, and be responsible for building, launching, and growing the products that you build Conduct customer research, pilots, and business impact analysis, and identify new business opportunities and customer requirements Partner closely with design, engineering, marketing, support, sales, and other product teams to deliver end-to-end value for our users Build a data-driven roadmap, defining, analyzing, and reporting product metrics to meet your OKRs Challenge the status quo and drive outcomes Mentor, coach, and uplift other team members This Role Requires Bachelor’s degree & 10+ years of experience building and launching technical products. Prior work experience with PLG, specifically onboarding & nurturing product experiences, including experimentation strategies. Expertise in making product decisions using data analytics and understanding product usage patterns. Ability to identify customer problems/opportunities, assess the output metrics associated with OKRs, prioritize these to a roadmap accordingly, construct a comprehensive opportunity assessment, effectively communicate build requirements, and measure results to inform success/learnings. A love for great UX and a keen eye for detail. Ability to bring clarity in ambiguity. Have a bias for action. Identifying frameworks to support discovery but not sticking with them too rigidly where it impacts your bias for action. Ability to influence across the organization and above to senior leadership. Impeccable communication skills with the ability to identify forums/documents to be succinct and when to dive into the details. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your Opportunity At New Relic, we provide businesses with a state-of-the-art observability platform, leveraging advanced technologies to deliver real-time insights into the performance of software applications and infrastructure. As a company at the forefront of the industry, we enable organizations to monitor, analyze, and optimize their systems to achieve enhanced reliability, performance, and user experience. Join us in our mission to revolutionize observability and empower businesses in today's dynamic digital landscape. Job Summary We are seeking a passionate Software Engineer with a strong background in Java and distributed systems to enhance our SaaS platform's capabilities. You will be responsible for designing and developing services that can scale to meet the demands of our growing user base while ensuring high reliability and performance. Key Responsibilities Design and develop scalable and reliable backend services in Java for our SaaS platform. Architect and implement solutions for distributed systems within a microservices framework. Optimize system performance to handle high-volume traffic and data. Collaborate with cross-functional teams to integrate Kafka for building an efficient event-driven architecture. Utilize Kubernetes for deploying, scaling, and managing containerized applications. Drive continuous improvement in our development practices and advocate for best practices and standards. Mentor junior engineers and contribute to the team's knowledge-sharing efforts. Qualifications Minimum of 3 years of professional software development experience with a focus on Java backend development. Demonstrated experience in designing and building distributed systems. Strong knowledge of SaaS platform architecture and cloud-based solutions. Proficiency with Kafka, Kubernetes, and microservices design patterns. Experience with event-driven architecture and asynchronous messaging systems. Solid understanding of software development lifecycle and experience with CI/CD practices. Excellent problem-solving abilities and a commitment to quality. Effective communication skills and a collaborative team player. Bonus Points If You Have Experience building and maintaining high throughput pipelines and distributed systems. Experience working on an Observability product, especially in the SaaS vendor space. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

About Us New Relic is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place. Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com. Your Opportunity: The Data, Identity, and API engineering group at New Relic builds the foundation for all of our products: data ingest, storage, and query. As an engineer working on the New Relic Database (NRDB), you’ll be contributing directly to the industry leading proprietary telemetry database technology at the core of our business. We own our software from top to bottom and are directly responsible for its quality, reliability, and resilience. Each member of the team shares our pager rotation and will occasionally be on-call to respond to system failures; so we prioritize work that keeps the lights on and the pager quiet, in addition to the work that powers all of our new products and streams of data. If the idea of working on systems that process millions of messages per second and handle exabytes of data excites you, then you may be an excellent fit! Must-have: First Class strategy and commitment to reliable and resilient software development. Skilled and effective async first collaboration proficiency supporting intercontinentally distributed engineering teams. Experience in high-throughput, multithreaded, multitenant, cloud-native development. An understanding of Computer Science fundamentals is very important. Our code is mostly written in Java. If you don’t know Java, that’s fine - but you should have experience with other object oriented programming languages (C++, C#). Ability to go deep on the command-line and fix things when they’re broken. Nice-to-have: Experience developing and operating within a 24x7 SaaS business. Experience or interest in database implementation. Experience working in the public cloud. We’re also moving to Kubernetes for container orchestration. If you know K8s, we want to know you. Experience working in distributed teams would also help. We are part of a group that is distributed across North America and Europe. An ability to work well asynchronously. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure.We work with data at a scale found at few companies using a diverse tech stack (Go, Java, JavaScript, React, GraphQL, Cassandra, Elasticsearch, Kafka, Kubernetes, many public cloud web services, and more). You will work with some of the best engineers and seek some of the most complex problems in the industry.If you love to scale and want to contribute to one of the largest and fastest-growing observability platforms in the market, we want to hear from you. We are a fast-growing software company that cares about our product and culture! What you’ll do Build, maintain, and scale back-end services and their support tools. Participate in architectural definitions with a high degree of innovation and creativity. Creating automation and tooling to make our systems more scalable and easier to deploy. Working directly within a multidisciplinary team to help our customers and partners. Research new tools and services to understand complex scenarios and to also propose new features. Working in an agile environment with a DevOps approach—teams build and maintain their own software, including taking turns with being on-call. Mentor and coach to help foster and maintain a high-performing team Uplevel the technical and leadership skills of the team. This role requires Experience with distributed systems, concurrency, and scaling in a production environment. Strong experience in writing software in OOP (Java, GO, Python...) and you are not afraid of adapting, learning, and working with different languages and frameworks. Familiarity with asynchronous programming techniques: streams, event-based flows, task queues, message queues. Being comfortable in a fast-paced environment focused on delivering production code at a regular cadence using Agile techniques, tools and methodologies. Having a collaborative work style that includes colleagues in important decisions and leads to shared code ownership. Proficiency in English." Bonus points if you have Contribution to open source projects. Understanding the value that build and test automation brings to a development team's efficiency and reliability and are passionate about applying these techniques to your projects. Experience in technical mentorship and support for helping level up the skills of colleagues on the team. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Join a team of experts to drive the vision and implementation of the next generation of our Incident Response system. We are defining the future of problem identification and solving for SW workloads. This is a revolutionary way of solving one of the most challenging areas in the SW industry using recent and future AI and LLM technology. Your Opportunity As a Senior Product Manager in the AIOps Incident Response team, you will be defining and driving the product strategy for New Relic's signal acquisition, configuration, and tuning to ensure issues or trends are made apparent to our users at the right time. The team is customer-led with a highly collaborative and open culture that values innovation, honesty, and mutual respect for everyone. You will thrive if you are comfortable using experiments and quick iteration to address ambiguity, value growth, and adaptation, use data and customer feedback to shape narratives, and are motivated to create stellar products that change the industry. In this role, you will Define and drive the product strategy to streamline the detection, analysis, and resolution of operational issues using AIOps principles. Provide thought leadership on building delightful customer-centric systems using AI and LLM technology. Collaborate with our customers externally and internally to provide a streamlined experience, researching market trends and technologies to ensure we are paving the way for our Incident Response platform to be a leader in the space. Work with teams to provide business context, clear guidance, and success criteria that will delight our customers. Develop a near-term and long-term roadmap, drive the alignment of key releases to deliver on the roadmap, and adjust the roadmap based on key results, customer demand, and changes in execution resources. Develop and iterate on processes and practices that keep your team (engineers, design) focused and performing efficiently. Define and collaborate with marketing, sales, and finance on the go-to-market plan. You are willing to jump in and be hands-on, delivering with design and engineering partners while building the team. Must-have Your Qualifications 3-5 years of SaaS and cloud-based software product management experience. 1-2 years of experience with AI and LLM technology. Experience driving product vision, go-to-market strategy, and design discussions Experience creating strategic product roadmaps and working with cross-functional teams Nice-to-have An operational experience managing incidents as an operator or product manager for enterprise companies. You are a self-starter with experience leading teams through influence rather than authority. Highly effective written and verbal communication and the ability to explain complex technical design in 20 seconds or 20 minutes, depending on the audience and goals Ability to combine data-driven approaches with strong user empathy to figure out what / when / why to ship - we’re building a platform for products that ingest billions of data points per minute! Confidence in navigating ambiguous and vague problem definitions and the ability to refine them into an actionable plan Ability to operate successfully in a lean, agile, and fast-paced organization Demonstrated strong ownership and execution skills. Can demonstrate and articulate past product decisions, product architecture, and conflict management examples. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your opportunity If you love to build distributed systems at scale and are a technical leader who is passionate about keeping your hands on the keyboard, read on. We are looking for engineers who have spent years building and supporting large distributed systems that are innovative, scalable, reliable, and performant. It is an exciting time to be working in the Observability space! DevOps, containerization, cloud-native computing, and new open-source standards like Open Telemetry are driving explosive growth in telemetry data. New Relic is a leader in this space that has been growing rapidly to meet this demand and to provide our customers with a world-class solution for surfacing deep, correlated, and real-time insights across any telemetry source at enterprise volume, from anywhere. We ingest petabytes of data per day, billions of data points per minute, serve billions of web requests, and process millions of messages per second. What You'll Do Principal engineers play a critical role in our engineering organization. We believe in small teams aligned around functionally related services. This engineer will assist teams when they need extra capacity or are tackling particularly important or ambitious problems. Engage, embed, and go deep with teams on high-impact projects. Do run-ahead research and build prototypes for new features or to optimize existing systems for performance or cost. Coach and mentor the teams you collaborate with and develop balanced, maintainable solutions that leave teams healthier than before. Contribute to cross-team initiatives and promote standards and information sharing between teams. What Your Playground Will Look Like 100s of predominantly Java services with one of the largest Kafka backbones in the world. A multi-cloud (Kubernetes) environment spanning thousands of nodes and accepting 10s of billions of HTTP requests a day. Our massively scalable, purpose-built telemetry database, NRDB. This role requires If you are considering this role you are likely a seasoned and esteemed contributor in your past endeavours and are looking for a new challenge. 14+ years of professional software development experience Proven track record of senior technical leadership Knowledge of fundamentals required to build and operate highly-available software and data pipelines at scale including data structures, architectural patterns, distributed systems and supporting toolchains. Strong interpersonal skills, including the ability to seek consensus, provide technical leadership, lead by example, exhibiting patience and determination. Ability to rapidly come up to speed on new teams and services to make decisive organizational and technical impact. Bonus points if you have The ideal candidate will have expertise in one or more of the below areas and is energized by building expertise in some of the others. Experience with Java Experience with observability tools and platforms (such as ours) Experience with Kubernetes and containerization Exposure to cloud architectures (AWS, Azure, GCP) Leave the appropriate visa sponsorship statement below and remove the other statement: Please note that visa sponsorship is not available for this position. Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your opportunity We are looking for an experienced Engineering Manager with an eagerness for technology, people, projects, data, and processes. Hardworking leaders with depth and breadth of technology experience who can encourage the team and guide it toward success. At New Relic, we love making software that improves the lives of people who make software. Our products help customers answer their most meaningful questions by allowing them to visualize, explore, and understand their ops, applications, and customer data. Our Engineering Managers are a select group of technology leaders and mentors who shape the solutions we bring to the market and foster an inclusive environment that brings out the best in people. If you have a strong technical background but you are also a person with great mentoring skills and that knows how to collaborate with multiple teams to ship great software, we would like to hear from you. What You'll Do Lead and grow a team responsible for the design, development, and maintenance of New Relic's platform. Coach and mentor a committed group of engineers so that they can develop further their personal and professional abilities and be engaged and motivated. Drive technology decision-making, process efficiency, and engineering excellence. Ensure the success of software projects through the planning and execution phases within and across teams. Collaborate with multi-functional teams to align product and business goals. Implement processes and methodologies that foster operational excellence. Serve as a domain expert in areas of data governance, transparency, and accuracy for New Relic's consumption-based business model. Drive the recruitment, training, and development of top-tier talent in the region. This Role Requires 3+ years of experience leading engineering teams. Strong experience in Software Engineering. Proven track record as a technology leader and of leading and scaling strong technical teams. Experience in handling client incidents, diving deep, and understanding the technical implications and risks of a decision. Familiarity with data processing at scale, in cloud environments. Working on Large-scale distributed systems and data processing and APIs. Hands-on with Java or other programming languages. Strong analytical and problem-solving skills. History of getting things done in a distributed, large-scale, and fast-growing environment. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less

Your opportunity We are seeking an experienced and dynamic Senior Data Scientist to join our team. You will be primarily responsible for driving data-oriented projects and transforming ambiguous business problems into clear, actionable insights as well as productionalizing insights. The ideal candidate is adept at understanding the business needs that are often quantitatively ambiguous and using large complex data sets to find opportunities for product and process optimization. What you'll do Analyzing complex datasets, applying advanced statistical methods as necessary (e.g., time series forecasting, classification, linear/logistic regression). Designing and deploying data-science and technology-based algorithmic solutions to address business needs. Translating data findings into actionable business insights and plans. Collaborating effectively with internal stakeholders, understanding their needs and being able to communicate data-driven recommendations. Presenting information using data visualization techniques and clearly communicating complex findings and ideas to non-technical stakeholders. This role requires 2+ years of experience Proven experience as a Data Scientist, or in a similar role. PhD or Master's degree in Statistics, Mathematics, Computer Science, or related quantitative field. Strong understanding and application of advanced statistical techniques and concepts, including but not limited to machine learning algorithms, classification, regression, and time series analysis. Proficiency with data analysis tools and languages such as Python, SQL, etc. Familiarity with data visualization tools (e.g., Looker, Tableau, PowerBI, etc.). Strong problem-solving abilities, business acumen, and excellent communication skills. Ability to work independently and with minimal supervision.Proven ability in managing and delivering on multiple, competing priorities. Prior experience with stakeholder management and ability to present complex data in a clear manner to non-technical audience. Bonus points if you have Experience in Observability is a plus. Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected] . We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity We're seeking a recent college graduate to join our team as a Software Engineer, where you'll have the chance to launch your career in software engineering and explore the exciting world of Observability. Through our structured onboarding program, formal mentorship opportunities, and hands-on experience with real-world projects, you'll develop your skills as an engineer and contribute to building innovative software solutions that ensure seamless digital experiences. What you'll do Accelerate Your Learning: Master our processes, systems, and tools to establish a strong foundation in software engineering. Dive into Observability: Gain hands-on experience in the exciting world of observability, where you'll help build innovative solutions that ensure seamless digital experiences. Build from Scratch: Design and develop cutting-edge frameworks and platforms from the ground up, leveraging your creativity and technical skills. Collaborate with the Team: Contribute to regular team meetings to plan and prioritize work on an ongoing basis, ensuring alignment and effectiveness. Foster a Culture of Feedback: Participate in peer code reviews, providing and receiving constructive feedback to enhance the quality of our software solutions and support each other's growth. This role requires Recent Graduate: Bachelor's or Master's degree in Computer Science (CS) or Information Technology (IT) from a reputable institution, obtained within the past 12 months. Academic Excellence: A minimum Cumulative Grade Point Average (CGPA) of 7 or higher. Relevant Experience: At least 6 months of hands-on experience through internships, co-op programs, or work experience in software development. Domain Interest: A strong passion for one or more of the following areas Software as a Service (SaaS), Observability, or Cloud Databases. Technical Skills: Proficiency in at least one of the following programming languages: Java, JavaScript (including ReactJs), or GoLang. Bonus points if you have Leadership Acumen: A demonstrated track record of leadership abilities, such as holding positions of responsibility in student organizations, volunteering, or other community activities, showcasing your ability to inspire and guide others. Growth Mindset: A pattern of continuous growth and increasing responsibility over time, evident through your academic and professional pursuits, highlighting your adaptability, resilience, and commitment to self-improvement. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your Opportunity We're looking for an experienced Principal Product Manager who is interested in solving cloud native infrastructure observability challenges and is excited about owning & growing the Multi-million ARR product line. So if you want to make a broad impact on 10K+ customers and New Relic’s bottomline, this is your calling! What You'll Do Lead strategy, roadmap & execution for New Relic’s Infrastructure O11y Define, measure, strategize, execute and communicate on adoption growth metrics Understand and define typical journeys that users take to solve their problems and create lo-fi mocks when ideating solutions for delightful user experience Be a vocal proponent for delightful UX and priorities for your team within the company Be an internal and external spokesperson for cloud native infrastructure observability Qualifications You have seven years of software product management experience in defining and shipping infrastructure products to market. You are a hands-on PM who regularly uses your own products like your users do You have developed empathy for infrastructure personas You have an understanding infrastructure O11y competitive landscape. You have worked closely with eng & design to ship products for sprint releases Experience as observability PM is a big plus Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity As a crucial member of our team, you'll play a pivotal role across the entire machine learning lifecycle, contributing to our conversational AI bots, RAG system and traditional ML problem solving for our observability platform. Your tasks will encompass both operational and engineering aspects, including building production-ready inference pipelines, deploying and versioning models, and implementing continuous validation processes. On the LLM side you'll fine-tune generative AI models, design agentic language chains, and prototype recommender system experiments. What you'll do In this role, you'll have the opportunity to contribute significantly to our machine learning initiatives, shaping the future of AI-driven solutions in various domains. If you're passionate about pushing the boundaries of what's possible in machine learning and ready to take on diverse challenges, we encourage you to apply and join us in our journey towards innovation. This role requires Proficiency in software engineering design practices. Experience working with transformer models and text embeddings. Proven track record of deploying and managing ML models in production environments. Familiarity with common ML/NLP libraries such as PyTorch, Tensorflow, HuggingFace Transformers, and SpaCy. 5+ years of developing production-grade applications in Python. Proficiency in Kubernetes and containers. Familiarity with concepts/libraries such as sklearn, kubeflow, argo, and seldon. Expertise in Python, C++, Kotlin, or similar programming languages. Experience designing, developing, and testing scalable distributed systems. Familiarity with message broker systems (e.g., Kafka, RabbitMQ). Knowledge of application instrumentation and monitoring practices. Experience with ML workflow management, like AirFlow, Sagemaker, etc. Fine-tuning generative AI models to enhance performance. Designing AI Agents for conversational AI applications. Experimenting with new techniques to develop models for observability use cases Building and maintaining inference pipelines for efficient model deployment. Managing deployment and model versioning pipelines for seamless updates. Developing tooling to continuously validate models in production environments. Bonus points if you have Familiarity with the AWS ecosystem. Past projects involving the construction of agentic language chains Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Join a team of experts to drive the vision and implementation of the next generation of our Incident Response system. We are defining the future of problem identification and solving for SW workloads. This is a revolutionary way of solving one of the most challenging areas in the SW industry using recent and future AI and LLM technology. Your Opportunity As a Senior Product Manager in the AIOps Incident Response team, you will be defining and driving the product strategy for New Relic's signal acquisition, configuration, and tuning to ensure issues or trends are made apparent to our users at the right time. The team is customer-led with a highly collaborative and open culture that values innovation, honesty, and mutual respect for everyone. You will thrive if you are comfortable using experiments and quick iteration to address ambiguity, value growth, and adaptation, use data and customer feedback to shape narratives, and are motivated to create stellar products that change the industry. In this role, you will Define and drive the product strategy to streamline the detection, analysis, and resolution of operational issues using AIOps principles. Provide thought leadership on building delightful customer-centric systems using AI and LLM technology. Collaborate with our customers externally and internally to provide a streamlined experience, researching market trends and technologies to ensure we are paving the way for our Incident Response platform to be a leader in the space. Work with teams to provide business context, clear guidance, and success criteria that will delight our customers. Develop a near-term and long-term roadmap, drive the alignment of key releases to deliver on the roadmap, and adjust the roadmap based on key results, customer demand, and changes in execution resources. Develop and iterate on processes and practices that keep your team (engineers, design) focused and performing efficiently. Define and collaborate with marketing, sales, and finance on the go-to-market plan. You are willing to jump in and be hands-on, delivering with design and engineering partners while building the team. Your Qualifications Must-have: 3-5 years of SaaS and cloud-based software product management experience. 1-2 years of experience with AI and LLM technology. Experience driving product vision, go-to-market strategy, and design discussions Experience creating strategic product roadmaps and working with cross-functional teams Nice-to-have An operational experience managing incidents as an operator or product manager for enterprise companies. You are a self-starter with experience leading teams through influence rather than authority. Highly effective written and verbal communication and the ability to explain complex technical design in 20 seconds or 20 minutes, depending on the audience and goals Ability to combine data-driven approaches with strong user empathy to figure out what / when / why to ship - we’re building a platform for products that ingest billions of data points per minute! Confidence in navigating ambiguous and vague problem definitions and the ability to refine them into an actionable plan Ability to operate successfully in a lean, agile, and fast-paced organization Demonstrated strong ownership and execution skills. Can demonstrate and articulate past product decisions, product architecture, and conflict management examples. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure. The Infrastructure product organization develops New Relic infrastructure instrumentation agents, next generation data processing and management services, vulnerability management, and security testing capabilities for on-prem and cloud customers. We work with data at a scale using a diverse tech stack (Go, Java, JavaScript, React, GraphQL, Kubernetes, many public cloud web services, and more). As a senior backend engineer, you will help us build and extend next generation solutions such as a control plane for customers to manage their data pipelines at scale. New Relic is looking for engineers who are interested in building a brand-new observability experience. This high-impact engineering position is a phenomenal opportunity to own and build a set of next generation services and capabilities for the company. We are searching for a motivated engineer who is ready for a career-defining role in their next opportunity. We look forward to talking with you! What you'll do Design, Build, maintain, and scale back-end services and their support tools. Participate in architectural definitions with a high degree of innovation and creativity. Creating automation and tooling to make our systems more scalable and easier to deploy. Working directly within a multidisciplinary team to help our customers and partners. Research new tools and services to understand complex scenarios and to also propose new features. Working in an agile environment with a DevOps approach - teams build and maintain their own software This role requires Bachelor’s degree, software development, engineering, or a related technical field 5+ years of experience working as a software engineer working in Java and/or Go with a strong computer science background and an aptitude for learning new languages quickly Demonstrated experience in designing, developing, and maintaining large-scale software systems, utilizing modern programming languages and frameworks Proven ability to mentor a team of software engineers, guiding them towards technical excellence, and ensuring the delivery of high-quality code Strong understanding of scalable distributed systems and microservices architecture, with the ability to design and implement solutions that meet performance and scalability requirements Passion for exploring new technologies and finding creative solutions to complex problems, keeping up with industry trends and advancements in observability and related domains Excellent collaboration abilities, with the capacity to work effectively with cross-functional teams, present ideas, and communicate technical concepts clearly Keep up to date with technologies - AWS/Azure/GCP, serverless, Docker, Kubernetes among others. Bonus points if you have Contribution to open source projects. Familiarity with the tech stacks mentioned above Understanding the value that build and test automation brings to a development team's efficiency and reliability and are passionate about applying these techniques to your projects. Experience in technical mentorship and help with leveling up the skills of other colleagues on the team. Experience with asynchronous programming techniques: streams, event-based flows, task queues, message queues. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Your opportunity We're seeking a recent college graduate to join our team as a Software Engineer, where you'll have the chance to launch your career in software engineering and explore the exciting world of Observability. Through our structured onboarding program, formal mentorship opportunities, and hands-on experience with real-world projects, you'll develop your skills as an engineer and contribute to building innovative software solutions that ensure seamless digital experiences. What You'll Do Accelerate Your Learning: Master our processes, systems, and tools to establish a strong foundation in software engineering. Dive into Observability: Gain hands-on experience in the exciting world of observability, where you'll help build innovative solutions that ensure seamless digital experiences. Build from Scratch: Design and develop cutting-edge frameworks and platforms from the ground up, leveraging your creativity and technical skills. Collaborate with the Team: Contribute to regular team meetings to plan and prioritize work on an ongoing basis, ensuring alignment and effectiveness. Foster a Culture of Feedback: Participate in peer code reviews, providing and receiving constructive feedback to enhance the quality of our software solutions and support each other's growth. This role requires Recent Graduate: Bachelor's or Master's degree in Computer Science (CS) or Information Technology (IT) from a reputable institution, obtained within the past 12 months. Academic Excellence: A minimum Cumulative Grade Point Average (CGPA) of 7 or higher. Relevant Experience: At least 6 months of hands-on experience through internships, co-op programs, or work experience in software development. Domain Interest: A strong passion for one or more of the following areas Software as a Service (SaaS), Observability, or Cloud Databases. Technical Skills: Proficiency in at least one of the following programming languages: Java, JavaScript (including ReactJs), or GoLang. Bonus points if you have Leadership Acumen: A demonstrated track record of leadership abilities, such as holding positions of responsibility in student organizations, volunteering, or other community activities, showcasing your ability to inspire and guide others. Growth Mindset: A pattern of continuous growth and increasing responsibility over time, evident through your academic and professional pursuits, highlighting your adaptability, resilience, and commitment to self-improvement. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy Show more Show less