Associate Manager II, Investigations, Diligence and Compliance -Core

Kroll

3 - 6 years

8 - 12 Lacs

hyderabad

Posted:4 days ago| Platform:

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Skills Required

technical compliance management salesforce zendesk workflow analysis operations iam ticketing stakeholder management saas service delivery compliance leadership operational excellence aws performance management slas communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage a global product support team, ensuring high-quality service delivery and adherence to SLAs.
Develop and implement support strategies, workflows, and best practices to enhance efficiency and customer satisfaction.
Monitor key metrics and create executive-level reports to track performance and identify improvement areas.
Utilize advanced Zendesk skills to configure views, dashboards, and reporting for operational and executive insights.
Collaborate with cross-functional teams to resolve complex issues and improve product supportability.
Manage ticketing workflows and optimize support processes using Zendesk.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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