9 Slas Jobs

SUMMARY Summary: The Subject Matter Expert (SME) plays a critical role as the frontline operational support resource between frontline agents and Team Leads within a high-volume, 24/7 contact center environment. This role ensures consistent service quality across inbound and outbound voice, chat, and email channels by providing real-time guidance, resolving escalations, and maintaining adherence to SLAs, compliance standards, and client-specific processes. With deep domain expertise and C1-level English proficiency, the SME drives performance excellence through coaching, process optimization, and data-driven insights. The position requires a proactive, detail-oriented professional who can th...

As a candidate for this role, you will be responsible for monitoring and responding to system alerts and events by following structured response procedures and escalating issues when necessary. You will also collaborate closely with operations leads, engineers, and support teams to ensure effective resolution of issues and knowledge sharing within the team. Key Responsibilities: - Act on system alerts and events by following structured response procedures - Collaborate with operations leads, engineers, and support teams for effective issue resolution and knowledge sharing - Use monitoring tools to proactively detect and resolve issues - Handle incidents and resolve service requests efficient...

Pega Senior System Architect SSA is responsible for implementing business applications using Pega PRPC and other Pega frameworks. Provides guidance to team members developing BPM/BRE solutions using Pega. Pega Senior Systems Architect Certification 3 - 5+ years of experience as a Certified Senior Systems Architect creating complex designs, developing reusable functions, successful user interfaces, and complex reporting and integration solutions for Pega multi-process applications Strong Design Skills Deep knowledge of Pega application design concepts, case design principles, and development best practices Track record of successful Pega application implementations. Strong Understanding of Sy...

Pega Senior System Architect SSA is responsible for implementing business applications using Pega PRPC and other Pega frameworks. Provides guidance to team members developing BPM/BRE solutions using Pega. Pega Senior Systems Architect Certification 3 - 5+ years of experience as a Certified Senior Systems Architect creating complex designs, developing reusable functions, successful user interfaces, and complex reporting and integration solutions for Pega multi-process applications Strong Design Skills Deep knowledge of Pega application design concepts, case design principles, and development best practices Track record of successful Pega application implementations. Strong Understanding of Sy...

Pega Senior Systems Architect Certification 3 - 5+ years of experience as a Certified Senior Systems Architect creating complex designs, developing reusable functions, successful user interfaces, and complex reporting and integration solutions for Pega multi-process applications Strong Design Skills Deep knowledge of Pega application design concepts, case design principles, and development best practices Track record of successful Pega application implementations. Strong Understanding of System Architecture and Administration concepts Strong design and implementation skills in an Agile development environment Work as team member in multi-disciplinary and dynamic team. Functional service deli...

Role Overview: You will be responsible for supporting Incident, Problem, and Change Management processes. Additionally, you will analyze service data and develop Power BI dashboards for operational and management reporting. You will also create professional PowerPoint presentations for IT Service Management forums and maintain positive working relationships across IT and the wider business. Key Responsibilities: - Hands-on experience supporting Incident, Problem, and Change Management processes - Analyzing service data and building Power BI dashboards for operational and management reporting - Creating clear and professional PowerPoint presentations for IT Service Management forums - Buildin...

Pega Senior System Architect SSA is responsible for implementing business applications using Pega PRPC and other Pega frameworks. Provides guidance to team members developing BPM/BRE solutions using Pega. Pega Senior Systems Architect Certification 3 - 5+ years of experience as a Certified Senior Systems Architect creating complex designs, developing reusable functions, successful user interfaces, and complex reporting and integration solutions for Pega multi-process applications Strong Design Skills Deep knowledge of Pega application design concepts, case design principles, and development best practices Track record of successful Pega application implementations. Strong Understanding of Sy...

As a Product Owner / Platform Owner / Service Owner, you will play a crucial role in driving the product development and ensuring its success. Your responsibilities will include: - Performing data analysis and data profiling to identify a range of values in different data sources and proposing unification logic. - Creating and maintaining the feature backlog in Jira, documenting detailed specifications based on data analysis. - Collaborating with stakeholders to gather and document product requirements, user stories, and acceptance criteria. - Working closely with business teams, Scrum Master, and development team to plan and complete sprints, reviewing feature iterations and providing feedb...

Functional Responsibility / Domain Related Research on retirement funds, AIFs and mutual funds: Fund manager selection Performance review of fund manager Qualitative Research and Quantitative Research Writing analytical articles related to the investment products/ themes, wealth management and general markets Detailed analysis on other financial instruments like AIFs, REITS, InvITs, PMS products, ULIPs Process Adherence: Ensure high quality of analysis and research output Successfully meeting deliverables and client requirements Initiatives for productivity improvement Successfully adhering to SLAs (service level agreements) on specific client engagements Documentation of processes