600 Slas Jobs

Provide L3 support and lead issue resolution for SAP VIM . Must have hands-on experience in VIM implementation within manufacturing companies. Manage configuration, workflows, and integration with SAP MM/FI. Drive functional/technical analysis, testing, and documentation. Collaborate with business users to ensure smooth invoice management processes. Work with cross-functional teams to resolve complex VIM -related issues. Ensure compliance with project SLAs and deliverables.

Role & responsibilities 1.Application Support Provide day-to-day support for business-critical applications, ensuring stability and smooth operations. 2.
Issue Resolution & Escalation Handling Troubleshoot escalated application issues and coordinate with L3/engineering teams when required. 3.
Root Cause Analysis (RCA) – Perform in-depth analysis of recurring incidents to identify and eliminate underlying problems. 4.
Monitoring & Incident Response – Manage L2 monitoring tools, analyze alerts, and take corrective actions to minimize downtime. 5.
Production Sanity & Health Checks – Conduct regular system validations, log reviews, and sanity checks to ensure application availability. 6.
Documentation & Knowledge Sharing – Maintain SOPs, incident logs, and knowledge base for effective handovers and continuous improvement.

As a SRE lead with 8+ years of experience, your role will involve providing strategic direction and technical expertise to ensure the ongoing success and reliability of the platform's and products. Key Responsibilities: - Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. - Lead efforts to ensure the reliability and uptime of the product by driving proactive monitoring, alerting, and incident response practices. - Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. - Conduct thorough post-incident reviews and root cause analyses to identify areas for improvement and prevent recurrence. - Drive automation initiatives to streamline operational workflows, reduce manual effort, and improve efficiency. - Champion DevOps best practices, promoting infrastructure as code, CI/CD pipelines, and other automation tools. - Collaborate with other teams to enhance observability systems for monitoring site stability and performance. - Continuously explore new tools and methodologies to drive innovation and enhance the DevOps platform. - Work closely with development teams to optimize application performance and efficiency. - Implement tools and techniques to measure and improve service latency, throughput, and resource utilization. - Identify and implement cost-saving measures to optimize cloud infrastructure spending. - Proactively identify and address security vulnerabilities in the cloud environment. - Collaborate with cross-functional teams to align on reliability goals and drive initiatives. - Communicate effectively with stakeholders to provide visibility into reliability initiatives, progress, and challenges. - Maintain documentation of processes, configurations, and technical guidelines. What we offer: - Culture of caring: Experience an inclusive culture of acceptance and belonging, prioritizing people first. - Learning and development: Commitment to continuous learning and growth with various opportunities for skill enhancement and career advancement. - Interesting & meaningful work: Engage in projects that make an impact and reimagine what's possible. - Balance and flexibility: Explore different work arrangements to achieve a work-life balance. - High-trust organization: Join a high-trust organization where integrity is key, ensuring a safe, reliable, and ethical work environment. About GlobalLogic: GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for creating innovative digital products and experiences. Collaborate with forward-thinking companies to transform businesses and redefine industries through intelligent solutions.,

As a Junior Service Desk Technician, you will be responsible for providing first-level technical support to end-users through various channels such as phone, email, and in-person. Your key responsibilities include: - Assessing and qualifying user requests - Diagnosing and troubleshooting hardware, software, and network issues - Assisting with the installation, configuration, and maintenance of computer systems and peripherals - Processing and executing demands/resolving incidents following existing procedures - Recording, tracking, and documenting incidents/service requests using the ticketing system - Ensuring timely resolution of incidents in accordance with service level agreements (SLAs) - Escalating complex issues to senior technicians or other appropriate teams when necessary - Providing adapted responses to user demands and needs - Evaluating the user's IT knowledge and level of autonomy to adapt the response accordingly - Communicating effectively with users to understand their technical issues and provide clear instructions and solutions - Following up with users to ensure issues are resolved to their satisfaction Qualifications required for this role: - Basic understanding of computer hardware, software, and networking concepts with a maximum of 6 months experience - Familiarity with Windows and/or Mac operating systems - Knowledge of common office software applications (e.g., Microsoft Office Suite) In addition, the ideal candidate should possess the following soft skills: - Strong problem-solving and analytical skills - Excellent verbal and written communication skills - Customer-oriented with a friendly and patient demeanor Certifications such as ITIL Foundation or other relevant certifications are considered a plus.,

Role Overview: As a Contract and Vendor Management Specialist, you will be responsible for planning, tracking, and updating the contract inventory pipeline. You will assist with due diligence risk assessments, work with contract owners on Rfx preparation, and understand the vendor landscape and their capabilities. Your role will also involve contract approvals, administration, and ensuring vendor performance according to SLAs and other metrics. Additionally, you will be involved in reporting, analysis, invoicing, purchase orders, and network-related tasks. Key Responsibilities: - Plan and track contract inventory pipeline for renewals - Assist with due diligence risk assessments - Work with contract owners on Rfx preparation - Assist in contract approvals and administration - Initiate and track purchase orders - Ensure vendor performance according to SLAs and other metrics - Generate reports and provide contract pipeline updates - Partner with Finance to budget and capture contract spend - Create and track PO requisitions - Manage networking technology-related tasks - Handle telecommunications/network OEM suppliers - Manage product-related experiences such as Cisco products and MPLS - Conduct network risk assessments follow-ups with internal departments - Understand the end-to-end process flow of requests Qualifications Required: - Strong attention to detail - Ability to work in ambiguous situations and drive KPIs - Work effectively with cross-functional teams - Deadline-driven with excellent communication and presentation skills - Knowledge of SharePoint automation is advantageous - Strong multitasking abilities (Note: Any additional details of the company were not present in the provided job description),

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answe'red in a timely manner Attain monthly goals of Customer Satisfaction & Productivity. You would be responsible for - Resolving requests/inquiries made by customers via email, chat or Social Achieving contact center statistics and SLAs (contractual metrics) Adhering to non-disclosure agreement & data security policies Completing upskilling & e-courses mandated by each program Attending coaching sessions & ensure feedback is implemented 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Any full time HSC/UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply Other Additional Skills required: Excellent verbal and written En

Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail Achieve consistent productivity and quality results in accordance with process guidelines and SLAs Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines Strict adherence to Business Specified process workflows Complete all mandatory training promptly

EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and operations teams Build relationships with key business leaders and other stakeholders to drive improvements Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB Support business development; support in RFP, RFI responses from quality perspective Active participation in client visits, showcasing transformation case-studies Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program Candidate Profile Minimum 12-15 years of total work experience of relevant in BPO / ITES industry in US P&C Insurance domain Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually) Must have mentored at least 5 7 GB / BB projects Must be a Lean Six Sigma Black Belt trained / certified. Minimum 1 year in current role / assignment Insurance domain knowledge preferred Excellent education pedigree Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.) MBA preferred but not essential Exposure to multiple client environments Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders Evidence of problem-solving analytical mindset and comfort with business ambiguity Excellent oral communication and presentation skills Superior written communication skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process improvement and innovation strategy for client business Planning and execution of projects; managing process improvement program for client engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and operations teams Build relationships with key business leaders and other stakeholders to drive improvements Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB Support business development; support in RFP, RFI responses from quality perspective Active participation in client visits, showcasing transformation case-studies Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program Candidate Profile Minimum 12-15 years of total work experience of relevant in BPO / ITES industry in US P&C Insurance domain Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually) Must have mentored at least 5 7 GB / BB projects Must be a Lean Six Sigma Black Belt trained / certified. Minimum 1 year in current role / assignment Insurance domain knowledge preferred Excellent education pedigree Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.) MBA preferred but not essential Exposure to multiple client environments Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders Evidence of problem-solving analytical mindset and comfort with business ambiguity Excellent oral communication and presentation skills Superior written communication skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Provide tactical and transactional support as part of the offshore Procurement Shared Services team. Provide tactical and transactional support as part of the offshore Procurement Shared Services team. Duties Responsibilities Review and process special PO requests per defined guidelines. This includes description-only, special handling, non-corporate service orders, and Capex orders. Process emergency order requests, where supplier email is on file. Prepare and issue Daily reporting including POs on Hold, new match exceptions, new item requests, and EDI exception reports. Work HP Service Portal tickets for PO Changes, Cancels, Status, and any other basic PO issues. Resolve issues and concerns as presented in procurement transaction mailboxes and communicate resolutions in a professional and timely manner to Business Units/Clients and Suppliers. Update basic Vendor data information and communicate with Accounts Payable regarding changes. Resolve Match (Invoice) Exception issues. Resolution includes PO updates and email communications with suppliers, Category Managers, and Accounts Payable. Resolve PeopleSoft Sourcing Errors (approved requisitions failing to create a PO). Update and maintain End-user profiles in designated third-party Supplier Portals (Staples Tech Optics). Troubleshoot GXS (Active order PO dispatch) issues from Daily reporting (work with suppliers on PO issues). Perform EDI (Electronic Dispatch Interface) testing of New PO Suppliers. Work on special and ad hoc projects to support Team Leads and the Senior Shared Services Manager, as needed. Meet defined SLAs for all tasks and responsibilities. Any other duties to support the Procurement Shared Services group, as assigned.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

RBL Bank Ltd is looking for Service Delivery Manager to join our dynamic team and embark on a rewarding career journey The primary focus of an SDM is to ensure that the services provided meet or exceed the agreed-upon service levels, are delivered in a timely and cost-effective manner, and are aligned with the client's business objectives The following are typical job duties and responsibilities for a Service Delivery Manager: Maintain accurate and up-to-date documentation of service delivery processes and procedures Monitor and report on key performance indicators (KPIs) and service level metrics to ensure that service delivery performance is meeting or exceeding SLAs and SLOs Develop and maintain effective communication channels with customers or clients to provide timely updates on service delivery issues, status, and progress Identify areas for improvement in the service delivery process Provide leadership and guidance to the service delivery team, including training, mentoring, and performance management The ideal Service Delivery Manager should possess strong communication, leadership, and problem-solving skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Position: Senior Manager Motherhub Commercials Department: Commercial / Operations Experience Required: 5–8 years Education: Graduate / MBA in Finance preferred Key Responsibilities: Vendor & Supplier Management: Manage commercial terms with vendors, suppliers, and service providers. Cost Optimization: Handle rate negotiations, cost benchmarking, and drive cost-saving initiatives. Contracts & Agreements: Oversee contracts and agreements, including renewals, SLAs, and risk clauses. Billing & Payments: Monitor and validate billing, payments, credit notes/debit notes, and handle escalations. Reporting & Analytics: Prepare and review commercial dashboards and MIS reports. Vendor Performance: Oversee vendor performance, rate cards, and ensure compliance adherence. Reconciliation: Responsible for vendor reconciliations and issuing No Due Certificates. Strategic Planning: Lead commercial planning and cost optimization strategies across multiple verticals.

Role: Senior Process Executive/Process Specialist Exp: 2+ Years Budget: 5.5LPA Location: Bangalore Flexible Shift Must Have: Fraud management, dispute resolution, or related operational roles. Immediate to 15 Days 8489756652 Ramya

Openings for tours & travel company We are seeking meticulous & proactive Contract Rate Upload Executive Hotel to join our team 1,3 years experience in hotel contracting, rate loading operations hotel extranets Juniper Required Candidate profile Must have exp in hotel contracting,extranets,juniper Exp with hotel mapping thirdparty hotel feed shift 10AMto7:30PM,12:30PMt10PM depending on requirements 9326067380/prajakta@peshr.com

SUMMARY Delivery Support Experience : 12 to 15years Qualification Finance and Accounting (Qualified or Semi Qualified) Roles & Responsibilities : Knowledge in Accounts Payable, Accounts Receivable and Record To Report (GL) Should have knowledge of Invoice processing to payment, Billing, Cash application, Collections Working knowledge in Bookkeeping, Intercompany reconciliation, Month/quarter/yearly close activities Coordinate with Finance and Accounting team to resolve issues. Experience working with external auditors to provide backup information Knowledge in VAT working and filing Zero-surprise delivery and ensure SLAs are met as agreed for customer. Delivery on attaining financial goals for the business. Manage customer relationships through regular Governance. Pro-actively identify opportunities for additional business with customer. Timely resolution of escalations and issues raised by customers. Drive KPI metrics with stakeholders. Identify automation opportunities through RPA, analytics. Identify key cost drivers and ensure they are optimized. Work with support functions to enable administrative support to team and ensure zero downtime. Ensure compliance & set standards/norms are adhere by team members. Plan for resources based on volume and current available head count and allocate responsibilities. Conduct performance appraisals for team members. Manage attrition through skip level meetings, planning interventions, engagement calendars. Ensure Pyramid Optimization.

15-20 years experience in the support and or implementation of Oracle EBS Excellent written and verbal communication skills, comfortable writing cohesive progress updates, meeting minutes, etc Functional and or implementation experience of the following modules: GL General Ledger, FA Fixed Assets, AP Accounts Payable, AR Accounts Receivable, SLA Subledger Accounting, PA Project Accounting 11i and R12 functional experience Experienced in root cause analysis using logs, outputs, troubleshooting behaviors and functional processes Sound analytical and problem solving skills, analyzing error messages, exceptions and researching Ability to work within and meet predefined SLAs Comfortable working independently and remotely

As an Assistant General Manager (AGM) Record to Report (RTR) at our company, your role will be crucial in ensuring accurate financial reporting, accounting, and stakeholder management. You will lead a team, drive process excellence, ensure compliance, and collaborate with stakeholders to deliver precise and timely financial results. Key Responsibilities: - Lead the Record to Report (RTR) function, overseeing month-end, quarter-end, and year-end closing processes. - Ensure accuracy in accounting, reconciliations, and reporting while adhering to accounting standards and internal control requirements. - Manage and review journal entries, accruals, provisions, balance sheet reconciliations, and intercompany accounting activities. - Drive process improvements, standardization, and automation initiatives to enhance operational efficiency. - Collaborate with cross-functional teams to facilitate audits, ensure compliance, and meet financial analysis needs. - Monitor and enforce adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and control frameworks. - Provide guidance, training, and performance management for the RTR team. Key Skills & Competencies: - Profound knowledge of R2R / RTR processes encompassing General Ledger (GL), closing & reporting, reconciliations, and internal controls. - Thorough understanding of accounting standards such as IFRS, US GAAP, and IND AS. - Proficiency in ERP systems like SAP, Oracle, etc., and advanced skills in MS Excel. - Strong analytical capabilities, problem-solving skills, and effective stakeholder management abilities. - Demonstrated proficiency in team management and performance enhancement. Qualifications & Experience: - Education: Chartered Accountant - Experience: 10-14 years of overall experience with a minimum of 4-5 years in R2R / RTR and team leadership. - Prior exposure to shared services or global finance operations is highly desirable.,

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience, in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

The Credit Support Analyst - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Analyst, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Credit Support Analyst - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 6 years of relevant loan servicing experience, in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Credit Support Specialist III Senior Team Member, a pivotal role within our Loans group. This position is integral to our team, offering the opportunity to engage with various facets of banking operations. As a key contributor, you will be expected to excel in executing specific tasks and requirements, driving success and efficiency in our banking office Job Summary As a Credit Support Specialist III Senior Team Member in our Loans group, you will be responsible for executing assigned tasks while ensuring compliance with all Service Level Agreements (SLAs). Your role will encompass a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to refine your skills in Nostro & Past Due Reconciliation and make a meaningful impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs. Comply 100% with process-related policies, guidelines, and controls. Process Deal Closings, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. Support the secondary trading desk with trade booking and settlements. Liaise with internal departments and external contacts, including Borrowers and Banks. Ensure timely follow-ups with agents/customers for missing notifications. Complete all funding within SLAs on the same day. Serve as the SME and first internal POC for process-related queries. Act as the first escalation point for process-related issues. Maintain attention to detail to ensure accurate document processing. Identify and implement process changes to enhance productivity and efficiency. Required qualifications, skills and capabilities Hold a Bachelor s degree in Finance or related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record. Understand business financial statements, cash flow capacity, and loans across various industries. Exhibit strong research, analytical, and comprehension skills for analyzing large data sets. Manage clients effectively, build partnerships, and handle multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to meet business objectives. Communicate effectively and work independently on multiple assignments with strong interpersonal skills. Preferred qualifications, skills and capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that require escalation. Demonstrate strong domain learning and interpersonal communication skills. Apply analytical thinking and problem-solving skills. Possess knowledge of product lifecycle and area product management.

Fracktal Works is a leader in advanced 3D printing solutions, providing innovative additive manufacturing systems and services to transform industries. We are committed to delivering not just products, but complete solutions that empower our customers to succeed. We are seeking an experienced and customer-focused After Sales Manager to lead our after-sales operations. The role involves managing service delivery, ensuring customer satisfaction, handling technical support, spare parts management, and building long-term relationships with clients. Lead and manage the after-sales service team to ensure timely and effective customer support. Develop and implement strategies for improving customer satisfaction and retention. Monitor service operations, warranty claims, and maintenance contracts. Coordinate installation, training, and technical support for customers. Build and maintain strong relationships with clients, addressing escalations and feedback. Ensure availability and efficient management of spare parts and consumables. Track and analyze service performance metrics, preparing regular reports for management. Collaborate with sales, R&D, and production teams to provide customer insights for product improvement. Implement best practices and service processes to enhance efficiency and customer experience. Manage documentation, compliance, and adherence to service SLAs. Qualifications & Skills: - Bachelor's degree in Engineering, Business Administration, or related field. - 5+ years of experience in after-sales/service management, preferably in manufacturing, engineering, or technology industries. - Strong leadership and team management skills. - Excellent communication, problem-solving, and customer handling skills. - Knowledge of CRM and service management tools. - Ability to analyze data and drive process improvements. - Technical background in 3D printing, additive manufacturing, or machinery will be an added advantage.,

As a member of the team at Birlasoft, you will play a crucial role in various strategic initiatives aimed at enhancing the organization's efficiency and productivity. Your responsibilities will include analyzing problems, implementing improvements, and driving a strong business excellence delivery model across different business units. You will be expected to understand costing models of various projects and devise strategies to enhance profitability. Your role will involve supporting delivery teams in driving business excellence initiatives such as process improvements and automation. You will be responsible for tracking quality at both project and business unit levels, identifying risks, and proposing mitigation plans. Additionally, you will be required to publish reports and dashboards based on client-specific requirements and provide inputs for Requests for Proposals (RFPs) related to quality processes and expertise. Ensuring compliance with signed Statements of Work (SOWs), Service Level Agreements (SLAs), and metrics will be a key aspect of your responsibilities. You will need to monitor tools" usage across project and program management, productivity improvement, and project sizing, driving improvements to enhance delivery success. Moreover, you will identify and propose predictive metrics to track project quality, SLA slippage, and potential issues, ensuring timely actions and closures. Your role will also involve organization-level communication regarding the initiatives undertaken and actively participating in change management processes. You will collaborate with cross-functional teams to drive continuous improvements and contribute to the long-standing legacy of building sustainable communities upheld by the CKA Birla Group.,