375 Slas Jobs

As an Operations Manager - Logistics in our BPO environment, you will be responsible for overseeing and driving logistics-related operations. Your role will be crucial in ensuring service delivery excellence, process optimization, and meeting SLAs for our logistics clients. The ideal candidate for this position will possess strong leadership skills, a solid background in supply chain/logistics processes, and a proven track record in managing high-performance teams in a BPO setup. Key Responsibilities: - Manage day-to-day logistics BPO operations, ensuring adherence to KPIs and SLAs. - Lead, coach, and motivate a team of supervisors, team leads, and agents across various shifts. - Oversee logistics processes such as order fulfillment, shipment tracking, returns, last-mile delivery coordination, and warehouse support. - Collaborate with clients to understand business requirements, implement process improvements, and enhance customer satisfaction. - Monitor real-time performance metrics and initiate corrective actions as needed. - Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. - Prepare regular reports, dashboards, and insights for internal and client stakeholders. - Manage staffing, scheduling, and workforce planning to ensure coverage and productivity. - Ensure compliance with data security, confidentiality, and industry standards. - Handle escalations, risk management, and problem resolution in a timely and professional manner. Required Qualifications: - Bachelor's degree in business, Logistics, Supply Chain Management, or a related field. - Minimum 10+ years of experience in BPO operations, with at least 5+ years in a logistics-related account or process. - Strong understanding of logistics and supply chain processes, including transportation, warehousing, and customer service. - Experience in managing large teams in a fast-paced, metrics-driven environment. - Excellent communication, analytical, and interpersonal skills. - Proficiency in logistics software/tools and BPO CRM platforms. - Ability to work flexible hours, including night shifts, weekends, and holidays, as required by client operations. Preferred Qualifications: - Certification in Lean, Six Sigma, or Project Management. - Experience working with international clients or in a global logistics environment. - Knowledge of tools like SAP, Oracle SCM, or WMS platforms. What We Offer: - Competitive salary and performance-based incentives - Health and wellness benefits - Opportunities for career advancement and professional development - Dynamic and inclusive work environment,

As a Project Manager with 7+ years of experience, you will be responsible for leading and delivering technical projects using Agile, Scrum, and Waterfall methodologies. Your role involves risk management, budget allocation, stakeholder communication, and resource planning to ensure successful project delivery. You will manage all aspects of Workday project delivery, ensuring successful execution, and lead complex Workday projects to completion. Additionally, you will coordinate resources, define timelines, oversee project execution, and provide strategic inputs in program/project review meetings. Your responsibilities will include providing leadership and direction, mentoring and guiding teams throughout project phases, fostering knowledge sharing within the team, and driving continuous improvement. You will be involved in hiring, training, motivating, and mentoring team members for project success. Furthermore, you will participate in project reviews, internal and external audits, and contribute to test automation practices, including training, reusable assets, RFP support. The ideal candidate for this role should have at least 5 years of experience in Project Delivery Management, with mandatory Workday experience. Exposure to Test Automation and QA strategy development is an added advantage. You should have proven experience in managing teams, WBS, risk analysis, estimations, and at least 3 years of experience working with USA clients. Hands-on experience with ERP platforms such as Workday, Salesforce, Oracle, and SAP is required. Expertise in global support & service delivery models, managing escalations, SLAs, and ensuring compliance with organizational policies is essential. You should possess the ability to monitor project progress, generate reports for stakeholders, demonstrate strong leadership skills, guide teams, foster a high-performance culture, work under tight deadlines and high-pressure situations, and have excellent communication skills. Opkey is a fast-growing VC-backed continuous end-to-end test automation software company headquartered in Dublin, California, with additional offices in Pittsburgh, NYC, and India (Noida and Bangalore). With the test automation market growing at a rate of 20% annually, it is estimated to reach $50 billion by 2026. Opkey is positioned to be a market leader in this emerging space and is trusted by 250+ enterprise customers including GAP, Pfizer, and KPMG.,

As a Sr. Executive - Customer Support at Wooden Street, you will play a vital role in defining and implementing a long-term strategic roadmap to deliver a world-class white glove managed service experience to our valued clients. Your primary responsibilities will include overseeing and managing a team that handles Managed Services tasks through email, phone, and chat channels, ensuring exceptional service delivery based on client tiering. You will collaborate with support consultants to mentor and train team members, enhancing their understanding of company functionality and underlying processes. Additionally, it will be your responsibility to uphold all Service Level Agreements (SLAs) and address customer concerns promptly through a ticketing system. In this role, you will be expected to provide after-hours and on-call support when necessary, demonstrating a commitment to customer satisfaction. Moreover, you will be responsible for managing day-to-day processes within the team, offering regular feedback, conducting performance reviews, and identifying career development opportunities for staff members. This is a full-time position at Wooden Street, and the role may require working in rotational shifts to ensure seamless customer support coverage. Join us in our mission to be the go-to destination for quality and affordable furniture, where customer delight is at the core of everything we do.,

Black Duck Software, Inc. is dedicated to assisting organizations in building secure, high-quality software to minimize risks and enhance speed and productivity. As a recognized leader in application security, Black Duck offers SAST, SCA, and DAST solutions that empower teams to efficiently identify and resolve vulnerabilities and defects in both proprietary code and open source components. By leveraging a combination of cutting-edge tools, services, and expertise, Black Duck enables organizations to optimize security and quality in DevSecOps and throughout the software development life cycle. We are currently looking for a proficient and experienced SFDC Certified Administrator & Production Support to join our team. In this role, your primary responsibility will be to deliver top-notch support to end-users by troubleshooting issues, maintaining system integrity, and collaborating with stakeholders to address operational challenges related to Black Duck's core enterprise applications. While this position is not focused on development, it necessitates hands-on proficiency in Salesforce and NetSuite applications, problem-solving abilities, and effective communication skills. As a member of the Enterprise applications team, you will have the opportunity to work in a collaborative and innovative environment where your contributions will directly impact global business operations. **Role Responsibilities:** **Application Support & Troubleshooting:** - Serve as a Tier 2 support resource for resolving escalated issues with Enterprise Applications including Salesforce (SFDC), Boomi, and NetSuite applications. - Debug and troubleshoot Salesforce Flows, Apex code, and other configurations to pinpoint and resolve root causes of issues. - Collaborate with multiple development teams to address and resolve production issues related to system integration, including troubleshooting complex challenges involving REST API, system permissions, and other integration components. **SQL & Database Troubleshooting:** - Write and analyze complex SQL and SOQL queries to identify data inconsistencies or issues. - Possess a strong understanding of relational databases and data models in Salesforce, NetSuite, and other integrated applications. **NetSuite Administration & Support:** - Provide support for NetSuite UI issues and perform general administrative tasks. - Troubleshoot integration or data discrepancies related to NetSuite. **System Administration:** - Install and manage SFDC packages, perform data imports/exports, and configure system settings. - Analyze integration failures and data exchange issues. - Support ongoing Salesforce administration tasks such as updating user permissions and creating new users. **Customer & Stakeholder Communication:** - Act as the main point of contact for business users, ensuring clear and effective communication regarding issue resolution. - Explain technical issues in a non-technical manner to business users. - Manage end users" expectations to ensure high customer satisfaction. **Documentation:** - Create detailed user stories in Jira to facilitate efficient issue resolution by the development team. - Maintain comprehensive documentation for troubleshooting processes, known issues, and resolutions. **Required Qualifications:** - Prior experience in customer service or helpdesk support. - Excellent verbal and written communication skills to interact effectively with business users and technical teams. - Ability to manage SLAs, track tickets, and ensure timely issue resolution. - Strong analytical skills to troubleshoot and debug production issues efficiently. - SFDC Administrator Certification is mandatory. - Proficiency in Salesforce administration, APEX code, and SFDC data structures. - Ability to write and analyze complex SQL queries and understand relational databases. - Expertise in SFDC Flow Automation. - Familiarity with REST API concepts. - Extensive knowledge of Salesforce Communities and their configuration. - Experience working with Jira or similar tools for creating detailed user stories. **Preferred Qualifications:** - Experience supporting enterprise-level applications in a fast-paced environment. - Platform Developer Certification. - Experience working with CPQ. - Familiarity with NetSuite, including basic navigation and key functionality. - Understanding of ServiceNow or similar IT service management tools for incident tracking. Join Black Duck Software, Inc. and be a part of our dynamic team where your expertise will make a significant impact on our global business operations.,

Qualcomm India Private Limited is seeking a dedicated individual to join the Information Technology Group as part of the Cyber Security Engineering team. As a member of this team, you will play a crucial role in supporting 24x7 operations, which may involve working night and weekend shifts on a rotational basis to meet the organization's business requirements. Your primary responsibilities will include monitoring and triaging security events received by the SOC/CDC from various sources such as social engineering attacks, malware, DDoS, data exfiltration, ransomware, among others. You will be expected to follow standard operating procedures to triage events for the first 20 minutes, engaging Tier2 for further assistance as needed. Utilizing Orchestration tool workflows and knowledge base, you will analyze security event and incident data, update the Ticketing system promptly, and communicate with stakeholders to provide recommendations on mitigation and prevention techniques. In this role, you will work closely with Tier3 teams, escalate security events in a timely manner, stay updated on new Use Cases and process changes, and actively participate in brown bag sessions. The ideal candidate should possess a good understanding of current and emerging security threats and technologies, along with strong proficiency in security event investigations and excellent written and verbal communication skills in English. Prior experience in 24x7 SOC or CDC operations is preferred, along with a Bachelor's or Master's degree in Computer Sciences or Cyber Security. Qualifications for this position include 3-5 years of experience working with a SIEM tool, a solid background in security incident response and system operations, and certifications such as CEH, Security+, OSCP, or other industry-relevant cyber-security certifications. Knowledge of ITIL V3.0 is considered a plus. Minimum qualifications consist of a Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field along with 2+ years of cybersecurity-relevant work experience. Alternatively, a High school diploma or equivalent with 4+ years of relevant work experience is also acceptable. If you are an individual with a disability requiring accommodations during the application/hiring process, please contact Qualcomm at disability-accommodations@qualcomm.com. Qualcomm is dedicated to providing a supportive and accessible process for all individuals. As an equal opportunity employer, Qualcomm expects all employees to adhere to applicable policies and procedures, including those related to the protection of confidential information. Staffing and recruiting agencies are advised not to submit profiles, applications, or resumes through Qualcomm's Careers Site, as unsolicited submissions will not be considered. For more information about this exciting opportunity, please reach out to Qualcomm Careers.,

As a Support Analyst/Support Specialist with 4-12 years of experience in Bengaluru, you will be a crucial part of a global team dedicated to resolving issues for Gresham's customers across a range of products. Your primary responsibilities will involve providing round-the-clock support, using your diagnostic skills to identify root causes, provide solutions, and escalate issues when necessary. Your ability to respond promptly to customer needs, prioritize tasks based on SLAs, and deliver exceptional customer service that exceeds expectations will be key to your success in this role. You will be responsible for documenting all customer interactions and progress on the incident management system to facilitate seamless collaboration within the team and ensure a consistent customer experience. In addition, you will play a vital role in replicating customer issues to gain a deeper understanding of problems, updating the Customer Support knowledge base, and maintaining strong customer relationships. Your technical skills, including knowledge of database technologies such as MySQL, PostgreSQL, Oracle, experience with Windows Server and Linux operating systems, and familiarity with cloud technologies like AWS, will be essential for effectively addressing customer needs. Overall, your role will involve providing out-of-hours on-call support on a rotational basis, attending meetings independently, and contributing to the continuous improvement of customer support processes. Your Bachelor's Degree or equivalent in Computer Science/Information Technology and previous experience in a technical support role will serve as a strong foundation for excelling in this position.,

You will be responsible for providing day-to-day direction to Lead Associates and ensuring that Quality Targets are met. You will coordinate with all departments to design a Quality Management System that standardizes and documents all processes. Ensuring compliance to contractual deliverables and addressing team-level issues will be part of your responsibilities. Additionally, you will implement initiatives and projects to drive performance, supervise Assistant Managers Quality, and design and drive KPIs and KRAs of the team. Your role will involve coordinating with all departments to implement Quality Programs and conducting projects to improve performance. You will develop plans to minimize cost and increase productivity, plan for manpower requirements, and implement right sizing of the department when needed. Creating process documentation, standardizing processes of quality, and conducting training for quality as needed will also be essential aspects of your job. Furthermore, you will be responsible for developing the quality team in accordance with the quality roadmap and ensuring that SLAs in Quality are met. Performing other duties that may be assigned from time to time will also be part of your role. Qualifications: - Bachelor's/College Degree in any field or equivalent experience - Minimum of 5+ years of work experience in Quality - Excellent English communication and writing skills - Proficiency in MS Office - At least 2+ years of experience as an Assistant Manager Quality Audit If you meet the above qualifications and have the required experience, we look forward to receiving your application.,

About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will Assist with schedule and tracker management to ensure that all schedules are generated properly Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for new and existing employees in multiple locations using a workforce software program Ensure employee information is accurately entered and maintained on an ongoing basis Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals Work closely with the Operations Team to ensure availabilities are conducive to the business needs As Scheduling Specialist, You Have A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered) Experience with workforce management systems (asset) Advanced knowledge of Microsoft Excel (asset) Knowledge of contact center operations, functions and business processes Strong technical, analytical and problem solving skills Superior attention to detail with an eye for accuracy The ability to adapt to change in an innovative and fast paced environment Strong organizational skills and the ability to follow through on projects Excellent written and verbal communication skills The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment If Interested please share the your CV on the given mail id : shubhangi.bhalerao@intouchcx.com

Company Name - Ashtech Infotech India Pvt ltd Website : http://www.ashinfo.com Position - Desktop Support Engineer L1/ L2 Job Profile: Website- Install and configure Windows and Linux desktop and peripherals and test network connections. Handle daily technical support activities on desktops & laptops, networking and server log monitoring. provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. First level hardware support for the End User side equipment and shall consist of diagnose the problem Address user tickets regarding hardware, software and networking & backups. Monitoring & assigning calls to L1 engineers. Install, Configure & maintain e-mail clients remotely. Antivirus, windows, active directory, troubleshooting, networking, MS office, MS outlook, pc hardware, desktop support, computer hardware & outlook configuration. Provide Second level & Escalation support on Desktop, OS and hardware adhering to SLAs & responsibilities: Installing, configuring, and maintaining e-mail clients remotely Well verse with O365/Outlook. Asking the customer targeted questions and using remote troubleshooting tools to identify the problem and perform fixes or suggest recommended actions. ITIL certification will be an added advantage, Should have understanding of any ITSM tool

Job Description Who We Are: Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U S real estate holdings and investments Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels, Role Summary Reports to Manager, Buying Operations Works closely with Merchandising Planning, Buying teams in North America and other teams as necessary, Key Qualifications Strong written and oral communication skills Sense of urgency, flexibility, and ability to multi-task are desired traits Detail oriented with good organizational and clerical skills Able to work independently with little supervision The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast- paced, He/she will possess average communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines and routine problem solving with a willingness to learn Role Description Process purchase orders (POs) accurately and timely using relevant tools, Coordinate with vendors and suppliers to confirm order details, delivery schedules, and resolve discrepancies, Prioritize orders based on urgency, business needs, and service level agreements (SLAs), Maintain internal trackers and databases to monitor order statuses, delivery schedules, and costs, Support the onboarding of new vendors by collecting required documents and setting up records, Assist in generating reports on buying activity, order accuracy, and vendor compliance, Ensure adherence to SLAs and flag any delays or exceptions to relevant stakeholders, Work with Buying Offices, Planners and Vendors Creation and documentation of best practices Liaison between US Buying offices, vendors and Leadership team Maintain workflow dashboard and reporting of business metrics Other specific tasks and special projects assigned Provide regular reports on order status, vendor performance, and operational metrics, Your Life And Career At Saks Exposure to rewarding career advancement opportunities A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental), Thank you for your interest in Saks We look forward to reviewing your application, Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training, Saks welcomes all applicants for this position Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used, Saks is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees, Show

SMG InfoTech is looking for Software Support Engineer to join our dynamic team and embark on a rewarding career journey The Software Support Engineer is a key member of the technical support team, responsible for assisting customers or clients with technical issues related to software products or applications This role involves diagnosing problems, providing solutions, and ensuring a positive customer support experience Key Responsibilities:Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance Issue Diagnosis: Analyze and troubleshoot software-related problems reported by customers, identifying root causes and potential solutions Problem Resolution: Provide step-by-step guidance and instructions to customers to help them resolve technical issues with software products Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and follow-up actions taken Escalation: Escalate complex or unresolved technical issues to higher-level support or development teams and follow up on progress Product Knowledge: Stay updated on software products, new features, and updates to provide accurate information and support Feedback: Collect and summarize customer feedback, making recommendations for product improvements or enhancements Knowledge Sharing: Share knowledge and solutions with team members to improve overall support efficiency Training: Assist in creating and updating customer support documentation, knowledge base articles, and training materials Quality Assurance: Ensure that customer support meets or exceeds service level agreements (SLAs) and maintains high levels of customer satisfaction

Be the primary point of contact for our Business-to-Business customers through email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email,Chat). High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!).

Role mission As a Deputy General Manager in Strategy & Governance, you will play a pivotal role in driving the strategic direction and operational efficiency of the technology landscape You will be responsible for overseeing the implementation, maintenance, optimization, and innovation of our systems, ensuring they align with our business objectives and deliver exceptional value to our employees worldwide, We focus on: Providing authoritative guidance in the resolution of complex problems or issues related to critical activities for the organization: Strategic Initiatives, Programs & Projects, Operational Excellence Communicate the various strategies employed to deliver on our ambition for the Employee Experience & HR Digital capability, Develop & enforce processes and standards, educating IT & Domain stakeholders with artifacts, Building Trust between stakeholders by defining Strategic & Operational value & performance targets, their measurement and communication Governing development and implementation of measuring, reporting, and supporting ongoing decision-making services with KPIs, metrics and SLAs, Join us on this exciting journey as we transform the HR & Employee experience at Schneider Electric! Main responsibilities Decision Making service: o Preparation and support for activities intended to set strategic direction such as Leadership Workshops, Stakeholder Engagement Workshops, QBRs, and Vendor discussions, o Provide oversight for developing and implementing measuring, reporting, and ongoing decision-making services for KPIs, SLAs for Programs, Initiatives, Operations, and Vendors, Facilitation: Managing regular executive meetings including, but not limited to, structuring of agendas, providing in-depth analysis to inform strategic conversations and track follow-through to increase accountability, Reporting: Ownership and oversight of strategic initiatives, including gathering, analysing, and consolidating data to produce comprehensive and insightful reports, Project Management:Coordinate and execute ad hoc or special projects as needed, ensuring timely delivery and alignment with strategic objectives Develop project plans, allocate resources, and monitor progress to achieve successful outcomes, Communication: Develop and maintain a detailed communication and socialization plan Use effective communication channels to share key developments and initiatives within the organization, Stakeholder Management:Manage stakeholder relationships, resolving conflicts and aligning differing opinions, Technology Strategy: Conduct regular technology assessments and identify opportunities for innovation, Qualifications External Skills and experience Bachelors degree computer science/information technology or related field, MBA from a reputed institute 6+ years of experience with 2+ years in IT leadership positions of expanding responsibility Excellent PowerPoint &effective presentation skills, Excellent project management and problem-solving skills, Ability to perform critical analysis of large complex program/projects and make decisions in a fast-paced environment, Ability to effectively interview and interact with project executive sponsors, project team and external consultants, Strong communication & interpersonal skills What qualifications will make you successful for this role (fill in what are the qualifications that are required for this roleAlso consider adjacent qualifications and experience Emphasize how qualifications will support success: "Qualifications for Your Success? or "Key Qualifications for Thriving") Let us learn about you! Apply today, You must submit an online application to be considered for any position with us This position will be posted until filled, Looking to make an IMPACT with your career When you are thinking about joining a new team, culture matters At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us, IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world, We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one, Become an IMPACT Maker with Schneider Electric apply today! ?36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 Worlds most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled, Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate, and ?inclusionis one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do, At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct, Show

The Sec & Derivatives Lead Analyst position at our organization involves processing orders and transactions from trading desks and branch offices alongside the Operations - Transaction Services team. Your primary responsibility will be to facilitate the clearance, settlement, and investigation of client securities and derivatives transactions. You should have a strong background in tax-related areas with a good understanding of tax reporting and operational tax processes. Experience in Tax Operations, including Direct/Indirect Tax, Withholding Tax, Goods and Services Tax, and Trading Tax, is essential. Your role will require excellent multi-tasking, organizational, and time management skills, along with the ability to effectively communicate with stakeholders and execution teams. Proficiency in spoken and written English, as well as strong presentation and communication skills, is crucial. As the Sec & Derivatives Lead Analyst, you must possess the initiative to self-motivate and consistently demonstrate a results-driven mindset. Strong analytical skills are necessary to conduct detailed analyses of complex tax processes. Additionally, you should uphold a high level of integrity and handle sensitive information in compliance with client data privacy laws. Critical thinking and the ability to draw logical conclusions will be valuable assets in this role. Your experience should include working independently as well as in a team-oriented environment. You should have managerial experience, corporate seniority, and a background in leading audits from an Operations perspective. Understanding operational risks and control frameworks will be essential, along with the ability to identify project resources, monitor work and budget, and mitigate risks effectively. Your responsibilities will also include ensuring the satisfactory completion of daily project operations for existing and new clients, meeting all regulatory requirements. Developing, implementing, and tracking appropriate KPIs and SLAs for the group, recommending and implementing new systems and enhancements, providing in-depth analysis, and developing solutions to issues related to securities processing or hedge fund activities are key aspects of the role. Qualifications for this position include 8-10 years of relevant experience, subject matter expertise in Securities and Derivatives processing, and advanced knowledge of hedge funds activities. You should consistently demonstrate clear and concise written and verbal communication skills. A Bachelor's Degree/University degree or equivalent experience is required, with a Master's degree preferred. This job description offers an overview of the typical tasks performed in the role. Additional job-related duties may be assigned as needed.,

We are seeking a highly passionate and proactive Senior Support Engineer with strong problem-solving abilities and a continuous learning mindset. In this role, you will be responsible for managing product support, system testing, and release coordination for our global IoT platforms. As a primary point of contact for technical support requests from clients both domestic and international, you will troubleshoot and resolve complex system, application, or platform-related issues. Collaboration with engineering and QA teams is essential to ensure smooth testing and deployment. You will own the release cycle by coordinating, tracking, and documenting all software/product updates. Monitoring system health and performance using support tools and dashboards, ensuring SLAs are met, and maintaining client satisfaction are also key responsibilities. Clear and structured documentation of support processes and issue resolutions is crucial for this role. Requirements for this position include a Bachelor's degree in Electrical Engineering, Electronics & Communication, or related engineering disciplines, along with at least 5 years of experience in technical support, QA/testing, or release management roles. A strong understanding of software systems, APIs, and cloud-based platforms, excellent analytical and troubleshooting skills, familiarity with tools like JIRA, Git, Postman, and CI/CD pipelines, as well as clear and confident communication skills, both written and verbal, are necessary. The ability to work independently, prioritize tasks, and coordinate with cross-functional teams is essential. Experience in fast-paced environments or startup ecosystems is considered a plus. This is a full-time, permanent position with health insurance benefits. The work location is in-person in Kochi, Kerala. The shift is during the day. English language proficiency is preferred for this role. Application Question(s): How many years of experience do you have ,

ETS is a global education and talent solutions organization dedicated to enabling lifelong learners to be future-ready. We specialize in advancing the science of measurement to establish the benchmarks for fair and valid skill assessment. Our mission is to promote skill proficiency, facilitate upward mobility, and create more opportunities for individuals worldwide. For over 70 years, we have been at the forefront of developing products and services grounded in extensive research and a firm belief in the transformative power of learning. Our diverse portfolio includes some of the world's most reputable assessments such as the TOEFL, TOEIC, GRE, and the Praxis family of assessments. Additionally, we drive innovation through research and development activities that push the boundaries of learning and measurement. Our educational measurement solutions and research efforts are pivotal in shaping new methodologies and tools, engaging in crucial dialogues with education policymakers, and addressing pressing issues with viable solutions. Our ultimate goal is to foster an inclusive world where all learners can enhance their lives through education. As part of our team, your primary responsibilities will include overseeing Remote Proctoring Services, which involves various key tasks: - Conducting regular assessments of remote proctors" performance based on predefined criteria and metrics. - Ensuring that remote proctors comply with company policies, procedures, and best practices. - Providing feedback and training recommendations to the management team based on performance evaluations. - Generating detailed reports on proctor performance, highlighting strengths, areas for improvement, and trends. - Monitoring approximately 5-7% of proctored sessions for compliance. - Collaborating with the training and development team to update materials and protocols according to assessment findings. - Identifying opportunities for process enhancements and contributing to the development of new evaluation methods. - Upholding ethical standards and adhering to relevant laws and regulations applicable to your role. To excel in this position, you should possess the following knowledge and skills: - Strong analytical and observational abilities. - Excellent written and verbal communication skills in English. - Capability to provide constructive feedback and support improvement initiatives. - High ethical standards and integrity in all actions. - Ability to handle sensitive information with utmost confidentiality. - Proficiency in providing regular status updates on daily operations and a comprehensive understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).,

You are invited to join NTT DATA as a SAP MMWM Sr. Consultant based in CHENNAI, Tamil Ndu, India. As a part of our team, you will be required to work in various shifts ranging from 4.00AM to 6.00PM, 12.00PM to 10.00PM, or 3.30pm to 1.30am. Excellent communication skills are essential for this role, along with a minimum of 8 years of experience in implementing and supporting SAP MMWM module. Your responsibilities will include working on Service Level Agreements (SLAs), managing multiple clients, and effectively coordinating with various clients and processes simultaneously. You will be involved in material movements, procurement processes (purchase requisitions, quotations, Purchase Orders, etc.), managing master data, inventory activities, and MRP within the MM module. Additionally, within the WM module, you will handle storage type controls, integration with other modules, batch management, storage location controls, STO Process, Put away and Picking strategy, HU Management, inbound and outbound deliveries, configuration of master data, movement types and controls, and inventory management. NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100 companies. As a Global Top Employer, we have a diverse team across 50 countries and a strong partner ecosystem. Our services include business and technology consulting, data and artificial intelligence solutions, industry-specific offerings, and application development and management. Join us at NTT DATA, a trusted innovator investing in research and development to enable organizations and society to thrive in the digital future. Visit us at us.nttdata.com to learn more about our commitment to innovation and long-term success.,

You are a Graduate with a minimum of 1.6 - 5 years of work experience in an international BPO Banking process. You must have an excellent understanding or be an SME in KYC/AML/CDD experience. Being flexible to work in night shifts is mandatory. Your oral and communication skills in English should be excellent. You should have a strong understanding of KYC/AML concepts and processes. It is crucial to maintain the necessary SLAs and report regularly to the team manager. You should be able to anticipate problems and know when to deviate from standard practices. Seeking assistance to resolve complex issues with the help of process knowledge is essential. Adhering to project requirements and department objectives is part of your responsibilities. You are expected to follow technical protocols and general procedures guided by department objectives. Effective communication to coordinate job-specific information and collaborate with team members is key. Participating in training programs based on business needs is mandatory. Attending team meetings or customer calls may be required. Performing Quality Audits based on process requirements is also part of your role.,

You should have 2-4 years of team handling experience and knowledge of preparing various calculations files as per the requirement. Worked on special projects and Migration will be an advantage. You should have knowledge of the Mutual fund and Hedge Fund industry, along with prior working experience in BPO/captive on capital markets back-office processes. Experience and expertise in Business Areas such as Middle Office Processing, Expense Reporting, and Fund accounting are essential. Experience in process set-up/migration of work from onshore would be preferred. Your key responsibilities will include the preparation and review of invoice processing received from vendors, ensuring accurate net asset value calculation, and maintaining accurate accounting records for selected clients. Acting as a subject matter expert for the team and completing daily work in compliance with internal controls and procedures necessary to ensure quality products. You will also be responsible for ensuring process initiatives and efficiency gain, reporting and escalating potential issues and breaches to appropriate departments and managers, and developing strong, pro-active, and highly professional working relationships with all internal and external customers. Managing and building a strong team, preparation of MIS, meeting SLAs, ability to work towards creating a positive working environment, working with and assisting other associates in meeting common goals, producing high-quality results, effective time management & organizational skills, and interpersonal skills are integral parts of your role. You should be willing to work in shifts and have flexible work hours as per process requirements. Education required for this role includes a B. Com, M. Com, Postgraduate Degree from a recognized business institute/university, majorly in Accounting or Finance. Professional qualifications like CA, CFA, and CPA will be an added advantage. Skills needed for this position are excellent communication/domain skills, interpersonal skills, advanced experience working with Microsoft Office applications required, especially Excel, and being a good team player. Citi is an equal opportunity and affirmative action employer. Please note that this job falls under the Operations - Transaction Services job family, specifically in the Fund Accounting job family. This is a full-time position.,

As an Incident Management Team Lead, you will be responsible for overseeing the daily operations of the technical support team and actively participating as a team member. You will work in a 24/7 rotational shift environment to ensure seamless operations. Your key responsibilities will include overseeing the day-to-day activities of the Incident Management Team, driving customer satisfaction through effective support, mentoring and providing guidance to team members, handling technical escalations, tracking team SLAs and workflows, and providing support to both internal and external customers. You will also collaborate closely with Tier 3 and product managers to address escalated issues and contribute to the on-boarding process of new team members. To excel in this role, you should hold a BS degree in Information Technology, Computer Science, or a related field, along with proven experience in enterprise technical support and product support. Your strong leadership, communication, problem-solving, and analytical skills will be essential in investigating and resolving customer support tickets efficiently. Previous experience in managing customer-focused teams and creating a supportive team culture will be advantageous. You will play a crucial role in creating and monitoring team KPIs, ensuring timely resolution of customer inquiries, providing feedback on resolved issues, and implementing preventive measures to minimize customer faults. Your ability to multitask effectively under pressure and create relevant support materials for the team will be key to your success in this role.,

Azurity Pharmaceuticals is a privately held, specialty pharmaceutical company dedicated to providing innovative products that cater to the needs of underserved patients. With a focus on delivering unique, accessible, and high-quality medications, Azurity leverages its integrated capabilities and extensive partner network to continuously expand its diverse commercial product portfolio and robust late-stage pipeline. The company's patient-centric products span various markets including cardiovascular, neurology, endocrinology, gastro-intestinal, institutional, and orphan markets, positively impacting millions of patients. To learn more, visit www.azurity.com. As an inclusive workplace and an Equal Opportunity Employer, Azurity Pharmaceuticals attributes its success to the exceptional talent and dedication of its team. The company places a strong emphasis on benefiting patients" lives by incorporating the best science and commitment to quality into all aspects of its operations. Azurity seeks highly motivated individuals with integrity, dedication, and a creative spirit to thrive within the organization. Our HR Team at Azurity embodies the company's purpose by facilitating the development and delivery of innovative dose-form medicines for patients with unmet needs. Working collectively, we strive to ensure that our organizational objectives are met by leveraging our purpose, people, and performance. Joining our Hyderabad-based HR shared services team as the Team Lead, you will play a pivotal role in building and refining global processes to support the company's employees worldwide. From onboarding to offboarding, talent acquisition to talent exit, this managerial position oversees the team responsible for ensuring seamless operations. Success in this role requires attention to detail, a comprehensive understanding of process flows, data integrity, people analytics, and strong partnership skills. Your responsibilities will include: - Retaining and engaging high-performing team members, mentoring and coaching them to deliver top-notch HR services. - Establishing a process-oriented, robust HR operations team proficient in managing employee data, ensuring legal compliance, and adhering to company policies. - Reviewing checklists for various HR processes such as onboarding, employee transitions, and exit procedures. - Ensuring all HR-related documentation is up to date, including employment contracts, policy updates, and compliance-related documents. - Assisting in organizing employee engagement activities, performance management cycles, and training programs. - Providing general HR support by addressing employee inquiries and resolving HR-related issues promptly and professionally. - Monitoring and supporting employee benefits administration, including health insurance, leave management, and other related benefits. Preferred Qualifications & Prerequisite Skills: - Bachelor's degree in Human Resources, Business Administration, or a related field. - Extensive experience in HR Operations encompassing establishing SLAs, system and process design, and team-building. - Hands-on experience in HR Shared Services or as an HRBP with strong project management skills. - Proficiency in working within a fast-paced environment with shifting priorities. - Experience in managing IT services-related hiring and HR operations. - Excellent written and verbal communication skills in English. - Ability to juggle multiple priorities and thrive in a fast-paced setting. - Proficient in HRMIS, Data Analytics, and the Microsoft Office Suite. - Experience working with a geographically dispersed and diverse workforce, demonstrating the ability to influence, challenge, and engage stakeholders across regions. By applying for this role, you affirm that you possess the mental and physical capabilities to fulfill the job responsibilities outlined in the job description without any restrictions. If you have any concerns or disabilities that may impact your ability to perform the job, please inform HR in advance.,

As a CX Agent, you will be responsible for managing B2B (Agency or Corporate) clients, demonstrating excellent teamwork and communication skills. You will need to exhibit effective Telephone and Email etiquettes, while being a quick learner in understanding product functionality and troubleshooting techniques. Proficiency in Travel Technology including computer reservations systems (CRS), GDS systems like Amadeus and Galileo is essential. Fluency in English and Hindi is required, and knowledge of additional languages is an advantage. Your exemplary customer service skills will be crucial in presenting, persuading, and communicating effectively with clients. Knowledge about Visa, Train/Bus, Cabs, Packages, TC areas, Airline code, City code, and Type of fares will be beneficial. Understanding timely travel restrictions and possessing IATA certification will be advantageous. You should be willing to work in shifts and maintain strong client relationships by providing support, information, and guidance. As a CX Agent, your responsibilities will include handling inbound and outbound calls, addressing guest queries within defined TAT, responding to guest emails and feedback promptly, and clearing backend queues for manual processing. Building and maintaining relationships with frequent bookers, passengers, and travel coordinators is essential. Adhering to SLAs, escalating calls when necessary, and providing top-notch customer service for bookings, ticket cancellations, reissuances, and issuances via telephone and email are key duties. You will play a role in creating process guidelines, updating reports, identifying automation opportunities, determining root causes for customer issues, and collaborating with internal support teams. Your role will also involve suggesting suitable travel options based on clients" needs. The ideal candidate for this position should hold a Graduate/Diploma in Travel & Tourism or be IATA certified. Previous experience in the Travel Industry, including OTAs, B2B Consolidator, Airlines, Travel Agency, or Corporate Travel Desk, is preferred. This is a full-time position that requires working in person at the designated location.,

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization. The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations Job Responsibilities Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. Implement a robust Knowledge Management model, including SOP maintenance and training. Drive 100% compliance with process-related policies, guidelines, and controls. Motivate and support team members to meet goals, identifying HIPOs and planning for their development. Identify alternatives and options for issues, seeking alternative scenarios. Work collaboratively with others, valuing diverse skills and building interdependence. Identify training needs to improve performance and ensure compliance with training timelines. Ensure high team depth with trained backups for critical work queues. Required qualifications, skills and capabilities Hold a Bachelors degree with minimum 5 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. Gain knowledge of loan systems like Loan IQ. Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. Maintain a strong risk and control mindset. Understand investment banking products, including loans. Drive small to medium-sized projects, achieving strong results. Preferred qualifications, skills and capabilities Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets. Communicate excellently and possess the ability to pick up complex systems architecture easily. Drive global initiatives and effect change in a large organization.

Responsibilities: * Collaborate with cross-functional teams on project management & KPIs * Manage application support through training, optimization, testing & documenation

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades