848 Slas Jobs

Role Overview: You will be responsible for managing and retaining top corporate clients in the region along with your team at a L1 level. You will need to review reports on top corporate/insurance companies/brokers with the Leadership Team and take proactive actions to address any issues before they escalate. Fulfillment of SLAs and overseeing the timely submission of MIS reports to insurance companies and corporate clients will be a key part of your role. You will also oversee department functions like Customer Care, Claims, Preauth, and related functions. Coordination with brokers, insurance companies, and corporate clients will also be part of your responsibilities. Key Responsibilities: ...

Role Overview: As a Senior Associate at PwC's Advisory Acceleration Centre, you will be part of a team of problem solvers, contributing to solving complex business issues from strategy to execution. Your role will involve using feedback and reflection to develop self-awareness, delegating tasks to provide growth opportunities, demonstrating critical thinking, and utilizing various tools to extract insights from industry trends. You will review work for quality, uphold ethical standards, and communicate effectively to build relationships. Key Responsibilities: - Troubleshoot and resolve complex technical problems related to Hashicorp reported by customers - Lead incident calls with diverse st...

Role Overview: As a Service Owner at Adecco, you will be responsible for end-to-end service delivery, focusing on the value that the service delivers. Your role will involve dealing with strategy and portfolio management, service roadmap, prioritizing initiatives, budgets, negotiations with partners and vendors, and authorizing the release of new capabilities. It will be your responsibility to drive service maturity and service metrics, setting clear expectations for success measures and operating practices for service owners. Key Responsibilities: - Provide clear definition of the service, primary use cases, and specific business value. - Participate in process development with partners and...

As a Networking I NOC (Network Operations Center) in the Networking/ITSM domain, your role involves performing monitoring, troubleshooting, incident management, change management, problem management, installs/decommissioning, and end-to-end lifecycle management for customers" network infrastructure. You will be analyzing and resolving problems related to network devices (routers, firewalls, switches, wireless access points, etc.) and interconnecting network transport (LAN/WAN). Responsibilities: - Respond to automated and/or manual alerts/events/incidents about network issues and initiate the resolution life cycle. - Conduct remote testing/triage to validate alert/event/incident. - Contact c...

As a Service Desk L2 Lead at HCLTech, Nagpur, your role is crucial in handling L1 issues reported with the Apps & Infra Helpdesk. Your responsibilities will include: - Receiving calls, emails, and web-tickets from end users and other Agency Service Desks/Help Desks - Creating Incident tickets or Service Request tickets and logging all pertinent information - Tracking and classifying incoming incidents or service requests, and providing initial solutions - Providing initial assessment of categorization and prioritization for reported Incidents and Service Requests - Ensuring proper escalation and assignment of Incidents and Service Requests to appropriate support groups - Performing hierarchi...

SUMMARY Title: Team Lead Inbound Voice Process (Customer Support) Location: Mumbai/Pune Shift: US Shift (Fixed) We are looking for an experienced professional to join as Team Lead for Inbound Voice Process Customer Support. Key Responsibilities: Manage and lead a team of 15+ customer support executives. Monitor performance, ensure SLA adherence, and maintain quality standards Provide regular coaching, mentoring, and performance feedback Handle escalations effectively and ensure seamless customer experience. Collaborate with stakeholders for process improvement and efficiency Requirements: Total 8+ years of experience with Minimum 2 years of experience as an on paper Team Lead in Inbound Voic...

As a Technical Account Manager (TAM), you will be responsible for post-sales technical relationship management with enterprise clients across multiple cloud platforms such as AWS, Azure, GCP, private/hybrid. Your main objective will be to ensure successful onboarding, optimization, ongoing support, and business growth by acting as the technical advisor and trusted advocate for the clients. You will collaborate cross-functionally with engineering, operations, product, and customer success teams to drive adoption, maximize customer value, and mitigate risks across complex cloud environments. Key Responsibilities: - Own the technical relationship for designated accounts, providing tailored advi...

SUMMARY About The Client : A Fortune 500 global leader in technology services and digital business solutions, this company delivers comprehensive Business Process Services (BPS) and IT-enabled solutions. With a worldwide presence, it serves diverse industries including banking, healthcare, retail, manufacturing, and communications. The firm's expertise spans a broad spectrum of critical processes from finance and accounting to human resources, customer service, and supply chain management - enabling clients to enhance efficiency, drive innovation, and achieve business agility on a massive scale. Job Title: Senior Process Executive (SPE) Domain : P & C Insuranc e operations ( Guidewire with c...

Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal an...

Completes processing of transactions in external customer applications Career Level - IC1 Entry-level transaction processing position for those who are new to business process outsourcing and are developing their expertise Receives detailed instruction on routine work and is responsible for processing transactions in external customer applications under supervision As a member of a project team, follows standard practices and procedures to process transactions in external customer applications and makes major modifications in the data and adds value to it within assigned timelines, productivity and quality SLAs as defined by the external customer Work involve+F2s using analytical skills suff...

As a ServiceNow Senior Developer (Request Management & App Engine squad), you will play a crucial role in the successful execution of scoped applications and moving them through versions. Your expertise in complex customizations, such as script includes, SLAs, notifications, inbound actions, and database views, will be essential for the team. Additionally, your solid ServiceNow scripting credentials and experience with UI pages will be valuable assets to have. Key Responsibilities: - Proven experience in scoped applications and transitioning them through different versions - Expertise in complex customizations, including script includes, SLAs, notifications, inbound actions, and database vie...

As an essential part of the healthcare process, at Owens & Minor, you will be part of a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries. You will provide integrated technologies, products, and services across the full continuum of care, with a focus on empowering customers to advance healthcare. **Key Responsibilities:** - Prepare regular reports on service delivery performance and maintain accurate documentation of processes and procedures. - Report on Application performance and hold teams accountable for meeting Application SLAs. - Develop and manage operational metrics for the technology organization to track performance and identify impro...

Role Overview: As a Presales Consultant at Zalaris APAC & Global Markets, your main role is to support the RFP/RFI response process, lead solution demonstrations, maintain presales documentation, and act as a liaison between customer requirements and internal solution/delivery teams. Additionally, you will provide presales support for Zalaris GCC services, prepare high-level value propositions, participate in client workshops, and identify evolving customer needs in global delivery and shared services. Key Responsibilities: - Support the RFP/RFI response process by contributing to solution overviews, pricing inputs, and capability presentations. - Coordinate and lead solution demonstrations ...

As an Operational Manager at Cerence Inc., you will be responsible for overseeing various operational and team leadership responsibilities to ensure the smooth functioning of the team. Here is a breakdown of your job description: Role Overview: In your capacity as an Operational Manager, you will be expected to handle a range of operational and team leadership responsibilities to support the team and meet customer expectations. Key Responsibilities: - Coordinate major incidents, including providing out of hours support. - Manage knowledge articles, ensuring they are up to date. - Ensure internal and external customer expectations are met. - Oversee problem management activities and report re...

As a Senior NOC Engineer at Grey Orange, you will be an integral part of the Client Service team. Your primary responsibility will be to provide Incident Management, Problem Management, and Data analysis following the defined SOPs while ensuring ticketing process compliance. **Responsibilities:** - Provide NOC support, software support, and customer support with a strong focus on technical expertise and customer service experience. - Identify patterns and propose ideas to enhance the customer support ecosystem by utilizing basic Linux commands and troubleshooting skills. - Manage customer service complaint handling, organize call center coordination, and collaborate with various stakeholder ...

Job Title- Contact Centre Representative I Solution Line- ECC Position type- Full Time Work Location- Gurgaon & Noida Working style- Hybrid Cab Facility- Yes Shift Time Rotational People Manager role: No Required education and certifications critical for the role- Graduate (Except technical graduates) Required years of experience 0-6 year of relevant experience AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. IN...

SUMMARY OF ROLE To support all our Healthcare Professionals with our internal payment queries to ensure they are paid on time and efficiently. Working with our internal and external Customers to clear up and chase any outstanding issues to prevent the processing and releasing of timesheet against all our payment methods. RESPONSIBILITIES To proactively work through all outstanding add shifts on Clarity which are booked on the bank System to ensure our Healthcare Professionals are paid without any delay Supporting and amend the Shift timings, Rates, wards and Hospitals Changing Payment method from Umbrella to PAYE and vice versa based on the request raised. Adding Missing Shifts (past dated) ...

Must have good knowledge for HRO Domain Manage Data Entry for various transactions on Ultipro Kronos and UKG Audit Self work Maintain the required SLAs in terms of TAT and Accuracy Handle EE query (EE helpdesk) Basic hygiene of following the Goals and achieving the same Ability to work with a diverse group of employees and individuals Knowledge of Microsoft Word, Excel. Demonstrate Customer Orientation. Ability to answer inquiries on own initiative by effective use of relevant written data and information

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named...

As a DT Program Manager, your role will involve leading the Digital Transformation Program from planning to execution to closure. You will be responsible for tracking progress, risks, and dependencies, and communicating these effectively to leadership and steering committees. Your collaboration with delivery teams will be crucial in making timely project decisions and resolving interdepartmental conflicts. Providing guidance on technical aspects such as cloud strategy, DevSecOps, digital solution architecture, and data platforms will be part of your responsibilities. Key Responsibilities: - Lead the Digital Transformation Program through all phases - Ensure proper tracking, reporting, and co...

As a Senior Associate for Alternative Investment Services at State Street, you will be responsible for end-to-end accounting and valuations of Private Equity & Hedge Funds for Limited Partners. You will work closely with a team of accountants dedicated to Alternative Investment Administration Services. **Primary Responsibilities & Skill Sets:** - Have 4+ years of experience in Alternative ops. - Ensure meeting SLAs for quality and timeliness with assigned clients. - Act as an auditor for the processors under your supervision. - Collaborate with the reporting manager for continuous process improvements. - Coordinate with global teams within the organization. - Serve as a point of contact for ...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

Role Overview: As a key member of the team, you will be responsible for team building, employee engagement, client management, escalation handling, governance, compliance, and ensuring client delivery predictability. Your focus will be on leading and upskilling your team to deliver excellent results for both clients and the organization. Additionally, you will handle internal and external governance, compliance with SLAs, client reporting, and process improvement projects. Your dedication to maintaining high customer and employee satisfaction scores will drive your success in this role. Key Responsibilities: - Drive and monitor team building and employee engagement efforts - Lead and coach t...

?? Member of Computers and Communication Division ?? Be the first point of contact of IT support and operations team for senior internal and external customers and other BEF members ?? Handle escalation level incident and service requests & monitor availability and continuity of IT services ?? Coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction, ?? Shall work with internal as well as external customers to maintain IT services continuity with prescribed SLAs and standards, ?? Should be able to lead teams on Windows and networking front for customer accounts ?? Good in attending internal, external and custome...

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Are you'ready to embark on an exciting career as a Customer Service Representative ILook no further than Thermo Fisher Scientific Inc.! We are a world-class company known for our exceptional products and services. Join our team and be a part of our ambitious mission of enabling our customers to make the world healthier, cleaner, and safer. As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include: Responding promptly and efficiently to customer inquiries v...