We are looking for an experienced and detail-oriented Assistant Manager to lead our Order Management function. This role is essential for ensuring accurate and efficient processing of customer orders, subscriptions, and renewals. Reporting to the Director, Order Processing, youll be responsible for:

Leading and mentoring the Order Management team through reviews, training, development, and maintaining accurate documentation of processes
Collaborating with Sales, Finance, and Legal to resolve discrepancies, generating KPI reports, and supporting audits with required documentation
Ensuring adherence to internal policies, compliance standards, SLAs, SOX requirements, and relevant financial regulations during order processing
Implementing best practices to enhance operations, customer experience, and process efficiency through automation
Overseeing the order-to-cash process and ensuring 100% accuracy in managing customer orders and subscriptions

What We're Looking for (Minimum Qualifications)

Holding a Master s degree in Business, Finance, or Accounting with 5+ years experience in Order Management, Billing, or Sales Operations in SaaS/IT companies
Managing small teams effectively with expertise in CRM systems like Salesforce and ERP/Billing systems like NetSuite
Demonstrating a strong understanding of recurring revenue models, subscription billing, and ASC 606 revenue recognition principles
Open to working in rotational and flexible shifts

What Will Make You Stand Out (Preferred Qualifications)

Experience in migrating or implementing a new order management system
Familiarity with contract language and standard sales terms and conditions

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