Business Analyst

0 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

What You’ll Do:

  • Review, prioritize, and resolve inbound sales support tickets.
  • Collaborate with sales teams to investigate issues and execute Salesforce tasks.
  • Manage ticket escalations and coordinate with cross-functional teams for resolution.
  • Analyze inefficiencies in support processes and implement improvements.
  • Maintain and enhance Salesforce dashboards and reports.
  • Ensure adherence to SLAs and deliver clear, timely reporting.


What We’re Looking For:


5+ yrs in Business Analysis / Sales Ops / Operations.

✔ 1+ yr Salesforce experience (mandatory).

✔ Experience with ticketing systems (SFDC cases, Freshservice, Zendesk, JIRA).

✔ Excellent communication and stakeholder management.


👉 If you're a proactive problem solver who thrives in a fast-paced, high-impact environment, we'd love to hear from you!



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