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Cloud Systems & Operations Engineer (AWS)

Zensar Technologies

0.0 years

Pune, Maharashtra, India

On-site

Key Responsibilities JOB DESCRIPTION AWS Organization Management: Serve as the primary lead for AWS operational tasks, managing core IaaS services (EC2, S3, VPC, RDS) within a multi-account AWS Organizations structure. ITSM & ITAM Governance: Act as the lead administrator for Freshservice, managing the service desk, incident response, and maintaining a real-time inventory of all cloud and system assets. Infrastructure Deployment: Maintain and update environment configurations using AWS CloudFormation templates. Server Administration & Patching: Perform routine patching and vulnerability remediation for both Linux and Windows servers using Ivanti. Access & Troubleshooting: Perform L2/L3 troub...

Posted 2 days ago

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ITSM Fresh Service

Tata Consultancy Services

3.0 - 5.0 years

Bengaluru, Karnataka, India

On-site

ITSM Engineer with proven experience in Fresh service : Key Responsibilities: Freshservice Platform Ownership o Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. o Implement automation workflows, SLAs, and integrations with other enterprise tools. Process Optimization & Governance o Design and refine ITSM processes aligned with ITIL best practices. o Ensure compliance, consistency, and continuous improvement across service management operations. Stakeholder Engagement o Collaborate with service desk, infrastructure, and application teams to gather requirements and deliver scalable solutions. o Provide training and support...

Posted 3 weeks ago

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