231 Freshservice Jobs

We are looking for a technically sharp and detail-oriented IT Support Engineer (L1) to join our IT team. This role is ideal for someone who thrives in a fast-paced environment and wants to grow their experience in cloud monitoring, security operations, and cost optimization, alongside providing frontline support. As the first point of contact for IT issues, you’ll ensure users are supported promptly and effectively while also taking ownership of critical monitoring tasks across Microsoft Entra ID (Azure AD), AWS services, and core infrastructure. You’ll work closely with the Head of IT and Sr. IT Expert to keep operations running smoothly, surface early warning signs, and contribute to a secure and cost-efficient IT environment. Key Responsibilities • Service Desk (Primary) Triage, diagnose, and resolve L1 tickets (Windows 10/11, macOS basics, O365 apps, email, printers, VPN, basic networking). Perform user lifecycle tasks: account creation, password resets, access requests, distribution groups. Maintain asset records and update ticket/knowledge base entries with clear, reusable fixes. Escalate L2/L3 issues with full diagnostics and reproducible steps. Monitoring (Secondary) Microsoft Entra ID / Azure AD : health checks, sign-in risk review, conditional access monitoring, license usage. AWS : review CloudWatch/CloudTrail findings, log health, alarms, and cost monitoring via Cost Explorer/budgets; raise anomalies and monthly variance notes. Core IT Services : uptime checks for VPN, file shares, VoIP/Teams, internet links, and business apps. CCTV & Security : basic CCTV/NVR health checks; flag virtual/IT security threats, failed logins, and suspicious activity to SecOps/L2. Cost & Optimisation Track Azure/AWS month-to-date spend, tag gaps, idle resources, and propose savings (rightsizing, schedules, cleanup). Prepare a simple weekly cost snapshot with highlights/risks. Governance & Support to Head of IT and Sr. IT Expert Assist with audit logs, evidence gathering, policy rollouts, and change windows. Contribute to SOPs/KBs and participate in incident post-mortems. Required Skills & Experience 2–4 years in IT Support / Service Desk (L1) within a Windows/O365 environment. Working knowledge of Microsoft 365 & Entra ID (Azure AD): user/admin basics, MFA, groups, conditional access overview. Exposure to AWS (CloudWatch/CloudTrail basics, Cost Explorer/budgets) and an interest in cost management. Familiarity with ticketing tools (Freshservice/Jira/ServiceNow) and remote support (RMM). Solid understanding of networking fundamentals (DNS/DHCP, LAN/Wi-Fi, VPN). Clear written and verbal communication; strong customer service mindset. Nice to Have Intune/Endpoint Manager, basic PowerShell, and scripting for automation. CCTV/VMS exposure (health checks, storage status, user permission basics, staff IT violations). SIEM/EDR familiarity (e.g., Wazuh, Defender for Endpoint). Certifications: ITIL 4 Foundation, CompTIA A+ / Network+, AZ-900, AWS Cloud Practitioner. KPIs / Success Measures First Response Time & Resolution within SLA (e.g., P3 ≤ 8h, P2 ≤ 4h). First-Contact Resolution rate and CSAT score. Monitoring: MTTA/MTTR for alerts, % of actionable vs. noisy alerts reduced. Cloud cost variance vs. budget; number of optimisation recommendations implemented. Knowledge base contributions/month and documentation quality. Tools & Environment Microsoft 365, Entra ID (Azure AD), Intune AWS (CloudWatch, CloudTrail, Cost Explorer/Budgets) Ticketing: Freshservice/Jira/ServiceNow/Customized etc RMM/Remote tools; basic CCTV (NVR/VMS) Endpoint protection/EDR; VPN/Firewall dashboards Compliance & Security Adhere to internal IT/security policies and applicable standards (e.g., ISO 27001/GDPR practices), ensuring proper handling of logs, access, and data. Job Type: Full-time Work Location: In person

We are seeking a motivated and customer-focused L1 Support Engineer to join our IT support team. The ideal candidate will provide first-level technical support by troubleshooting hardware, software, and network issues, assisting users with IT-related queries, and escalating complex problems to higher-level teams when necessary. Strong communication skills and a service-oriented mindset are essential for this role. Responsibilities Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Support installation, configuration, and maintenance of operating systems and standard software applications. Handle user account management tasks such as password resets, access requests, and basic Active Directory support. Escalate unresolved issues to L2/L3 support teams as per the defined escalation process. Maintain accurate records of support requests and resolutions using the internal ticketing system. Assist in deploying and setting up new hardware for users (laptops, desktops, monitors, etc.). Help users access enterprise applications and troubleshoot login or connectivity issues. Ensure timely follow-up and resolution of user issues to maintain a high level of customer satisfaction. Technical Skills: Basic troubleshooting skills in hardware, software, and network domains. Working knowledge of Windows operating systems; familiarity with macOS or Linux is a plus. Experience with common IT tools including MS Office, VPNs, email clients, and antivirus software. Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira. Experience with remote support tools (TeamViewer, AnyDesk, RDP). Basic understanding of networking concepts including IP addressing, DNS, LAN/WAN, and Wi-Fi. Qualifications 1.5 to 3 years of experience in IT Helpdesk / L1 Support / End User Support roles. Solid understanding of computer hardware , basic networking , and Windows operating systems . Hands-on experience with endpoint support, including laptops, desktops, printers, and mobile devices. Strong communication and interpersonal skills to assist non-technical users. Ability to prioritize and manage multiple support requests in a fast-paced environment. Familiarity with IT ticketing systems such as ServiceNow , Jira , or Freshservice . Basic knowledge of Active Directory and user account management. Communication & Interpersonal Skills: Strong verbal and written communication skills. Customer-centric approach with patience and empathy. Ability to explain technical issues clearly to non-technical users. Good problem-solving and logical thinking abilities. Team player with the ability to collaborate effectively.

Company Description Team Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution. Role You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manager all IT assets and provides compliance position. What you get to do in this role: Research on various Hardware Vendors, products, models and related content from the industry towards creating the required content library for our ITAM normalization service. Transform the discovery data of End User, Data Centre & Network devices into actionable information which can be used for asset reconciliation, chargeback, license management and ensure the quality and correctness. Mentor and lead a team of data analysts in researching of market information for various IT Hardware in the public domain, and normalize them into our content databases Provide trainings to other members of the team in your areas of expertise Interact with major publishers/manufacturers via various channels towards understanding their licensing models, product releases etc. Work with product management and engineering team to design and implement the content service modules. Design and build, manual and automated systems to keep the content data up-to-date where required. Provide your inputs to Infrastructure team on various automation and infrastructure opportunities Provide technical solutions for various challenges of managing content data, including development of tools & minor applications Design and implement, processes and controls, to maintain and publish new content Create and maintain ITAM content related process documents, project and knowledgebase related documentation Support customer issue resolutions including interaction with customers and/or other internal teams where necessary Job Description What you get to do in this role: 4 to 7 years of experience in IT Asset Management (Hardware and/or Software) Working knowledge of HAM Pro, CMDB & ITAM tools like ServiceNow, Freshservice, Combodo -ITOP, BDNA, SNOW, FlexNet, SCCM, etc. Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc. Good understanding of technologies like ESX, NetScaler, IronPort, Exadata etc. Implementation of CMDB stand-up projects is a big plus. Candidate should have knowledge in hardware end user devices, data centre devices, network devices. Experience in ITAM industry with management of hardware assets for internal or external customers. Understanding hardware products, models, lifecycles of various manufacturers & different hardware types as per United Nations Standard Products and Services Codes (UNSPSC). Knowledge of scripting to gather information using tools like SCCM is a big plus Experience in driving projects independently. Strong communication and inter-personnel skills Should have an eye for the details. Able to adapt to a highly research based environment that moves in a very aggressive pace Content related: Any experience working in a Data Content based project is a big plus Should have passion for researching and providing solutions for various challenges. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of experience with technologies relevant to SN and coding skills with high-quality results. Experience working within different automated testing frameworks, including Java, JUnit, Selenium, TestNG and other open-source projects. Experience with the agile methodology for software development teams. Ability to understand several testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues. Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Why does enterprise software have to be complex, clunky, and hard to use? At Freshservice, we’re on a mission to uncomplicate enterprise software. We believe powerful tools don’t have to come with a steep learning curve and that great design is the bridge between complexity and clarity. Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises. If you’re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you. About the Role We are looking for an exceptional Director of Product Design to lead and scale a world-class design team focused on creating seamless, intuitive experiences across Freshservice. In this role, you will: Build, manage, and inspire a talented, diverse, and inclusive team of product designers and managers. Lead design strategy and execution across multiple surfaces web, mobile, and platform experiences. Translate complex IT and operations workflows into simple, contextual, and delightful user journeys. Partner deeply with Product, Engineering, UX Research, Content, and Data teams to deliver cohesive, high-impact solutions. Drive cross-functional alignment on product and design priorities, balancing long-term vision with short-term execution. Embed usability, accessibility, and design systems thinking into our product development lifecycle. Represent design at senior leadership levels, influencing roadmaps and business priorities. Nurture and grow design leaders, foster a strong design culture, and scale operational excellence. Qualifications 14+ years of product design experience, ideally in B2B SaaS or enterprise software environments. 6+ years of proven success in building and leading high-performing design teams and managing managers A strong portfolio demonstrating your ability to simplify complex systems and deliver elegant, scalable solutions. Experience driving product design strategy and collaborating effectively with cross-functional teams. Background in research-informed design and familiarity with analytics tools to drive design decisions Strong visual, interaction, and systems design craft with a keen eye for detail and consistency. Excellent communication and storytelling skills, with experience aligning stakeholders across regions and functions. Deep empathy for users and a passion for solving real problems in meaningful ways Additional Information Why Join Us Design Vision At Freshservice, we’re redefining enterprise IT making it effortless, intuitive, and intelligent. Our North Star: Uncomplicate enterprise solutions by turning complexity into clarity and power into simplicity. We design AI-powered experiences that are: Seamless to onboard Delightful to use This is more than a design leadership role it’s a chance to change how people experience enterprise software. Freshservice is scaling rapidly, and design is at the center of that transformation. We’re looking for a leader who believes simplicity is a strategy, and who’s ready to help redefine what enterprise software can feel like. If you’re tired of powerful but painful software and want to build products that just make sense, let’s build the future together. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description Why does enterprise software have to be complex, clunky, and hard to use? At Freshservice, we’re on a mission to uncomplicate enterprise software. We believe powerful tools don’t have to come with a steep learning curve and that great design is the bridge between complexity and clarity. Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises. If you’re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you. About the Role We are looking for an exceptional Director of Product Design to lead and scale a world-class design team focused on creating seamless, intuitive experiences across Freshservice. In this role, you will: Build, manage, and inspire a talented, diverse, and inclusive team of product designers and managers. Lead design strategy and execution across multiple surfaces web, mobile, and platform experiences. Translate complex IT and operations workflows into simple, contextual, and delightful user journeys. Partner deeply with Product, Engineering, UX Research, Content, and Data teams to deliver cohesive, high-impact solutions. Drive cross-functional alignment on product and design priorities, balancing long-term vision with short-term execution. Embed usability, accessibility, and design systems thinking into our product development lifecycle. Represent design at senior leadership levels, influencing roadmaps and business priorities. Nurture and grow design leaders, foster a strong design culture, and scale operational excellence. Qualifications 14+ years of product design experience, ideally in B2B SaaS or enterprise software environments. 6+ years of proven success in building and leading high-performing design teams and managing managers A strong portfolio demonstrating your ability to simplify complex systems and deliver elegant, scalable solutions. Experience driving product design strategy and collaborating effectively with cross-functional teams. Background in research-informed design and familiarity with analytics tools to drive design decisions Strong visual, interaction, and systems design craft with a keen eye for detail and consistency. Excellent communication and storytelling skills, with experience aligning stakeholders across regions and functions. Deep empathy for users and a passion for solving real problems in meaningful ways Additional Information Why Join Us Design Vision At Freshservice, we’re redefining enterprise IT making it effortless, intuitive, and intelligent. Our North Star: Uncomplicate enterprise solutions by turning complexity into clarity and power into simplicity. We design AI-powered experiences that are: Seamless to onboard Delightful to use This is more than a design leadership role it’s a chance to change how people experience enterprise software. Freshservice is scaling rapidly, and design is at the center of that transformation. We’re looking for a leader who believes simplicity is a strategy, and who’s ready to help redefine what enterprise software can feel like. If you’re tired of powerful but painful software and want to build products that just make sense, let’s build the future together. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery. Position Overview We are seeking a Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up . This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction. The SDM will act as both a strategic coordinator and hands-on delivery lead , ensuring services are executed efficiently while aligning with business objectives. Key Responsibilities Design, implement, and manage the end-to-end service delivery framework . Establish and standardize processes, SLAs, and best practices for smooth service operations. Monitor and drive service quality, ensuring customer satisfaction and compliance . Act as the primary point of contact for clients on service delivery matters. Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution. Proactively identify risks, issues, and gaps in delivery, and implement corrective measures. Generate regular reports on delivery performance, efficiency, and improvement areas. Mentor and guide junior team members in delivery practices and standards. Required Skills & Qualifications 5+ years of experience in service delivery, implementation, or related roles. Strong understanding of IT service management (ITSM) principles and delivery frameworks. Hands-on experience in setting up systems and processes from scratch. Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable. Excellent stakeholder management and client-facing skills. Strong problem-solving, analytical, and organizational abilities. Effective communication skills with the ability to articulate technical concepts clearly. Certification in ITIL or related frameworks (preferred but not mandatory). Why Join Us Build and own the service delivery function from the ground up . Lead impactful delivery programs and directly influence client success. Collaborate with a technically advanced, client-focused, and innovation-driven team. Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description What will you do: As a program manager, you will be responsible for the following: ● Driving planning, process, tracking, and communication alignment ● Conducting needs analysis to define strategy for sales efficiency, customer engagement (/campaigns), account book coverage and growth ● Working with the sales leads to assess program needs and develop plans for continuous improvement ● Analyzing key performance indicators and quantifying program effectiveness ● Working with Sales enablement and other senior sales leaders to coach and provide follow-through to all Account Managers ensure best practices take hold ● Day-to-day managing and coordinating of sales efficiency and customer engagement projects - from inception to on-time completion - as well as liaising between various stakeholders throughout the company ● Evaluating project performance upon project completion to evaluate efficiency and effectiveness ● Developing a comprehensive customer communication plan covering all regions, and ensure timely execution by the account managers ● Communicating and notifying teams of updates in the campaign calendar, final asset deliveries, and launch plans ● Collaborating with Revenue Operations, Data Analysts, and IT teams to streamline data consolidation into unified dashboards, ensuring their accuracy and relevance for effective decision-making ● Collaborating with data analysts and revenue operations to obtain relevant data facilitating the identification of potential customers for expansion and growth opportunities on a monthly basis ● Tracking and monitoring daily sales metrics such as untouched leads, calls, and open tickets, and ensure hygiene is maintained Qualifications ● Bachelor's degree in Engineering, Business Administration, Marketing, or a related field; Master's degree preferred. ● Atleast 5 years of experience as Program/Project Manager or similar roles. Experience in Farming is a plus ● Exceptional strategic thinking and analytical skills, with a demonstrated ability to translate data into actionable insights. ● Strong communication and collaboration abilities, with a history of effectively engaging with cross-functional teams. ● Proficiency in using Excel, Power Point, PowerBI and project management tools Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Role Overview The Lead IT Support Engineer will be responsible for overseeing IT Support operations for Chargebee globally. This role requires both hands-on technical expertise and leadership skills to actively support IT Support Engineers in troubleshooting and resolving complex issues, guide the team effectively, ensure high-quality end-user support, and continuously improve IT service delivery Responsibilities : Desk Management : Lead and manage service desk operations : triage and prioritize tickets, manage SLAs, oversee L2/L3 escalations, and ensure high-quality resolution. Create and maintain a monthly IT shift roster to ensure adequate & Innovation : Build and implement IT Support automations using AI and workflow tools to reduce manual effort and improve resolution times. Continuously identify opportunities to streamline support processes through Support & Guidance : Actively assist IT Support Engineers in troubleshooting complex issues, providing hands-on guidance and resolution support across macOS, Windows, browsers, peripherals, Wi-Fi access, and common SaaS sign-in/SSO problems. Serve as a go-to technical resource for the team, ensuring that support agents have the necessary expertise and direction to resolve end-user issues Leadership & Mentoring : Mentor and develop IT Support Engineers through coaching, shadowing, ticket reviews, runbook creation, and structured training programs. Define on-call/rotation coverage across time zones to ensure support Runbooks & Training : Build and maintain internal knowledge bases and user-facing documentation, promoting self-service and standard templates for faster resolution. Create, update, and maintain runbooks to ensure consistency and reliability in support processes. Develop and deliver a comprehensive training program for new joiners in the IT Support & Reporting : Own and track metrics including CSAT, SLA attainment, first-contact resolution, and ticket volumes. Implement dashboards for real-time and periodic reporting to Skills & Experience : : AI first, automation driven, detail oriented, and passionate about delivering a secure yet delightful employee experience. Curious mindset with a passion for continuous learning and sharing knowledge within the : 5+ years of IT support experience, including 12+ years leading a helpdesk/service desk or regional support function in a SaaS Skills : Strong experience supporting Google Workspace, Okta, Slack, Jamf or equivalent MDM solutions. Strong knowledge of ITSM processes such as problem management/RCA and change management, with hands-on experience in a modern ITSM tool (e.g., Freshservice). Proven expertise in runbook creation, maintenance, and documentation to ensure consistent and reliable support practices. Hands-on experience with the Freshservice ticketing system will be considered a strong advantage. Experience in building and maintaining IT Support automations using AI and workflow automation platforms (e.g., Zapier, n8n, or & Communication : Demonstrated people leadership skills, including coaching, conflict resolution, workload planning, interviewing, and stakeholder management. Excellent communication skills : crisp Slack/async updates, user-friendly documentation, and clear incident communications. Strong written, verbal, and listening skills with the ability to articulate effectively. (ref:hirist.tech)

Title: L1 Cloud Support Engineer Reports to: Technical Operations Manager Job Description: 1st Line Support for Cloud based applications (AWS, Azure, Google Cloud) Investigate and resolve incidents at first line to maintain application availability Supporting circa 100 cloud based applications Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger Participate in technical investigations and relay/update stakeholders on progress Able to analyze service dashboards to identify issues with services Able to follow written runbooks to restore service quickly and efficiently Knowledge of ITIL Processes including Incident Management, Request Fulfillment, Change Management 24 x 7 Operation, need to be willing to operate in rotational shift patterns Work to contracted Service Levels - response and resolution targets Prioritize your workload based on priority relating to business impact Effectively and efficiently escalate to other support teams when need additional support Escalate to senior stakeholders during Major Incidents Identify areas of improvement and raise them as part of continual service improvement Willing to share knowledge and documentation to continuously improve knowledgebase Interacting with colleagues and customers across the globe Requirements: Strong written and verbal English At least 1 year working with a SaaS (Software as a Service) product / service Experience working within AWS or Azure is desired Understanding of incident management, service request fulfillment Experience in working in an ITSM Tool (ticketing tool such as FreshService, ServiceNow, Remedy, Salesforce, HP Service Manager) Willing to work rotational Shifts for 24x7 service coverage

Exp: 5 -10 years Requirements: We are looking for a Product Manager with deep expertise in ITSM / CSM solutions to drive the strategy, roadmap, and execution for our enterprise product line. The ideal candidate should have experience in developing, managing, and scaling SaaS-based ITSM or CSM platforms and a solid understanding of ITIL processes, incident management, service request management, knowledge management, and customer experience workflows Key Responsibilities: Define the product vision, strategy, and roadmap aligned with business goals and customer needs. Identify market trends, competitive landscape, and opportunities in the ITSM / CSM space. Collaborate with stakeholders to prioritize features, enhancements, and integrations. Work closely with engineering, UX, and QA teams to deliver high-quality features on time. Write detailed product requirements (PRDs) and user stories for development teams. Ensure seamless integration of ITIL best practices within the product modules. Gather customer feedback through demos, surveys, and user interviews. Translate customer pain points into innovative solutions that improve ITSM / CSM workflows. Partner with customer success and sales teams to identify adoption barriers and drive enablement. Present product roadmap, metrics, and progress to leadership. Define and monitor KPIs like feature adoption, customer satisfaction (CSAT), time-to-resolution, and product usage analytics. Continuously improve product usability and performance based on data insights. Required Skills & Expertise: Strong understanding of ITSM / CSM frameworks and ITIL processes. Hands-on experience with incident, problem, change, knowledge, request, and asset management modules. Familiarity with leading ITSM/CSM tools like ServiceNow, BMC Remedy, Salesforce, Freshservice, Jira Service Management, etc. Proven track record of managing SaaS-based enterprise products. Experience in roadmap planning, backlog grooming, and agile delivery. Strong business acumen to translate customer problems into product features. Excellent documentation skills for PRDs, user stories, and release notes. Strong communication, presentation, and stakeholder management skills. Analytical mindset with data-driven decision-making capabilities. Ability to work in a fast-paced, cross-functional, and global environment. Mandatory Requirement: Proven exposure to AI in ITSM/Customer Service, including hands-on experience with AI chatbots, predictive incident management, or intelligent automation. Strong understanding of AI-native product management, with the ability to design, implement, and scale products that embed AI as a core capability rather than an add-on. Awareness of the strategic importance of AI-native platforms in modern enterprises—enabling faster ROI, improved employee and customer experiences, reduced operational costs, and a competitive edge over legacy ITSM solutions. Preferred Qualifications Bachelor’s / Master’s degree in Computer Science, Information Technology, or related fields. Certified Scrum Product Owner (CSPO) or equivalent certification. Experience with customer self-service portals and workflow automation tools.

Title: L1 Cloud Support Engineer Reports to: Technical Operations Manager Job Description 1st Line Support for Cloud based applications (AWS, Azure, Google Cloud) Investigate and resolve incidents at first line to maintain application availability Supporting circa 100 cloud based applications Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger Participate in technical investigations and relay/update stakeholders on progress Able to analyze service dashboards to identify issues with services Able to follow written runbooks to restore service quickly and efficiently Knowledge of ITIL Processes including Incident Management, Request Fulfillment, Change Management 24 x 7 Operation, need to be willing to operate in rotational shift patterns Work to contracted Service Levels - response and resolution targets Prioritize your workload based on priority relating to business impact Effectively and efficiently escalate to other support teams when need additional support Escalate to senior stakeholders during Major Incidents Identify areas of improvement and raise them as part of continual service improvement Willing to share knowledge and documentation to continuously improve knowledgebase Interacting with colleagues and customers across the globe Requirements Strong written and verbal English At least 1 year working with a SaaS (Software as a Service) product / service Experience working within AWS or Azure is desired Understanding of incident management, service request fulfillment Experience in working in an ITSM Tool (ticketing tool such as FreshService, ServiceNow, Remedy, Salesforce, HP Service Manager) Willing to work rotational Shifts for 24x7 service coverage

Job Title - IT Administrator - India Location - Chennai - India About Tazapay Tazapay is a cross border payment service provider. They offer local collections via local payment methods, virtual accounts and cards in over 70 markets. The merchant does not need to create local entities anywhere and Tazapay offers the additional compliance framework to take care of local regulations and requirements. This results in decreased transaction costs, fx transparency and higher auth rates. They are licensed and backed by leading investors. www.tazapay.com What’s exciting waiting for You? This is an amazing opportunity for you to join a fantastic crew before the rocket ship launch. It will be a story you will carry with you through your life and have the unique experience of building something ground up and have the satisfaction of seeing your product being used and paid for by thousands of customers. You will be a part of a growth story be it anywhere - Sales, Software Development, Marketing, HR, Accounting etc. We believe in a culture of openness, innovation & great memories together. Are you ready for the ride? Find what interesting things you could do with us. Role Overview We are looking for a proactive and detail-oriented IT Administrator to manage and support the daily IT operations across the organization. The ideal candidate will be responsible for ensuring the smooth functioning of all hardware, software, network, and security systems, as well as providing technical support to employees and maintaining asset records. Responsibilities Manage, configure, and maintain company laptops, desktops, printers, and other IT equipment. Oversee IT inventory, asset tagging, procurement, and life cycle management. Install, configure, and update operating systems and software applications. Set up new employee workstations and manage onboarding/offboarding from an IT perspective. Maintain and troubleshoot company network, VPNs, internet connectivity, and Wi-Fi infrastructure. Manage access rights and user accounts across internal systems and platforms. Ensure data backup, recovery, and security measures are in place and effective. Provide first-line support to resolve IT-related issues in a timely and professional manner. Coordinate with external vendors and service providers for IT hardware and support. Monitor system performance and proactively address potential problems. Document processes, configurations, and changes in the IT infrastructure. Support IT audits and ensure compliance with company policies and security standards. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 2–4 years of proven experience as an IT Administrator or in a similar role. Hands-on experience with Windows, macOS, and Linux environments. Strong knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.). Familiarity with cloud-based tools and platforms like Google Workspace, O365, and VPN solutions. Good understanding of cybersecurity principles and endpoint security tools. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and manage multiple tasks effectively. Experience with IT asset management tools and ticketing systems (e.g., Jira, Freshservice, Zoho Desk). Exposure to MDM solutions (like Jamf, Intune). Certifications like CompTIA A+, Network+, or equivalent are a plus. What We Offer: A dynamic and challenging work environment with opportunities for personal and professional growth. Competitive salary and benefits package. Flexible working conditions. The chance to be part of a company shaping the future of global finance. Tazapay’s Vision and Operating Principles. Tazapay Vision (North Star) The platform of choice for Collect, Hold and Pay for global businesses anchored in emerging markets Tazapay Mission To enable cross-border business to focus on growth by enabling them to access more consumers overseas, simplifying operations and drive cost efficiencies through a single integration with Tazapay platform Tazapay operating principles We always aspire to delight, in big or small ways: We start with the customer and work backwards We dive deep: We are in a complex business; Cannot operate at the surface level. Learning from our mistakes will cultivate deep knowledge and analytical rigor We debate, disagree but once decided, we commit: Challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. Once a decision is made, commit wholly We deeply care about what we do and are proud of it: Focus on quality, and take it to heart when something falls short. Maintain a growth mindset and focus on continuous improvement We take ownership and are never complacent: Focus on the processes, and drive individual accountability through transparency & tracking. Leaders don’t say - “It’s not my job” Location - Chennai Join our team and let's groove together to the rhythm of innovation and opportunity! Your Buddy Tazapay

Product Manager Location: Remote (US Time Zone Overlap Required) Salary: ₹10L – ₹25L Experience: 1–5 Years (with prior GSI experience required ) Backed by: Village Global & leading angel investors About FuturePath AI FuturePath AI is transforming enterprise operations with agentic AI and automation. Our platform enhances efficiency, reduces downtime, and elevates employee experience—driving measurable business outcomes for enterprises. The Role We’re seeking a Product Manager with a background in a Global System Integrator (GSI) . GSI experience is essential as this role requires an understanding of complex enterprise ecosystems, IT workflows, and client delivery models. This is a high-ownership role where you’ll work closely with US-based clients, uncover unmet needs, and shape AI-driven products that transform enterprise IT. Key Responsibilities Discover Problems: Spot latent customer pain points and frame them into product opportunities. Collaborate with Clients: Translate US client needs into structured product requirements. Own the Lifecycle: Drive products from ideation to launch and iteration with engineering, data, and design teams. Act Independently: Prioritize, decide, and deliver in ambiguity. Leverage AI & Data: Apply AI/LLMs, ITSM tools, and insights to optimize workflows and experiences. Skills & Competencies Technical: Familiarity with APIs, integrations, REST, and cloud systems. AI Literacy: Understanding of LLMs, NLP, prompt engineering, RAG, and AI/ML fundamentals. ITSM: Exposure to ServiceNow, Freshservice, Jira Service Management, or similar. Communication: Ability to simplify complexity for both technical and non-technical stakeholders. What We’re Looking For 1–5 years of experience in product management, consulting, or strategy+execution roles. Curiosity about AI, automation, and enterprise systems. Independent, self-directed, and results-driven. Comfortable working US-aligned hours. Bonus Points Startup or early-stage experience. Hands-on with AI/LLM projects. Light technical skills (Python, SQL, Figma, Airtable, Notion). Background in user or ethnographic research. Why Join Us? ✔️ Front-row seat to cutting-edge AI & automation. ✔️ High ownership and visibility from Day 1. ✔️ Remote-first, flexible culture. ✔️ Rapid career growth in a mission-driven startup.

Location: Kochi, Kerala, India. Permanent, Full Time. Shift Hours: Morning Shift (6.30am - 3.30pm) About Us: Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa. Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience. Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology. About the role: We are seeking a dedicated and customer-focused Level 1 Service Desk Technician to join our IT team in Kochi, India. The ideal candidate will be responsible for providing first-line technical support to our users, ensuring that IT issues are assigned, resolved, and escalated promptly and efficiently. This role requires working shift hours to provide extended support for our global teams. The emphasis is placed on delivering exceptional customer service and maintaining a high level of user satisfaction. Build Your Career with Cyncly in Kochi! Kochi is Cyncly’s newest hub, opening doors to exciting career opportunities across diverse functions. Here, you’ll collaborate with global experts, engage in innovative projects, and grow in a culture that values innovation, flexibility, and continuous learning. With access to top mentors, excellent learning resources, and a flexible and autonomous working environment, you’ll have everything you need to thrive. Key Responsibilities: Provide First-Line Support : Respond to all incoming service requests and ensure appropriate action, including troubleshooting, resolution, and escalation to senior resources. Request Management : Create, review, assign, and prioritize requests in the service desk system, ensuring accurate and timely updates to meet SLA targets. Troubleshooting : Diagnose and resolve hardware, software, and network issues for end-users. User Assistance and Education : Assist users with IT-related queries and provide guidance on using IT systems and applications. Escalation : Escalate complex issues to higher-level support teams as necessary, ensuring proper documentation and follow-up. Documentation : Create and maintain user-focused solution articles, FAQs, How-To guides, and standard operating procedures (SOP) to enable user self-help and consistency in IT service desk operations. Security Measures : Adhere to and promote security best practices to protect user data and IT infrastructure. Technology Trends : Stay updated on the latest technology trends and advancements to provide informed support. Qualifications: Education : A diploma or degree in Information Technology, Computer Science, or a related field. Language : Proficient in written and spoken English. Experience : 1-2 years' experience in an IT service desk or technical support role. Experience with FreshService is a strong asset. Technical Skills: Strong and demonstrated knowledge of Microsoft 365 and MS Teams. Experience with various laptop and desktop Microsoft and Mac Operating Systems. Understanding of basic troubleshooting, including general IT hardware such as laptops, desktops, network, WiFi, and Bluetooth. Familiarity with service desk software and remote support tools. Certifications: ITIL, CompTIA A+, or other relevant certifications are a plus. Soft Skills: Excellent communication, problem-solving, and customer service skills. Customer Service: Strong customer service orientation with the desire to take ownership of issues to ensure an exceptional end-user experience. Team Player: Ability to work effectively in a global team environment. Working for us: We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions, and we are moving fast to reach them through our biggest asset – our people. You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees. Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles. Come and join an international and motivated team in a growing technology company.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Job Description Freshworks is seeking an experienced Director of Product Marketing to drive the growth of our flagship ITSM offering, Freshservice. Freshservice is Freshworks' $400M+ business disrupting the ITSM market by streamlining complex IT processes for mid-market and enterprise customers. In this role, you will lead a team of 8 product marketers to drive go-to-market strategies for AI-powered ITSM, IT asset management, and IT operations as we accelerate our enterprise expansion. Reporting to the Senior Director of Product Marketing, you will bridge go-to-market and product teams to deliver impactful marketing initiatives. Strong storytelling skills, a deep understanding of buyer personas, and the ability to craft compelling narratives are essential. Key Responsibilities: Strategic Leadership - Develop and execute product marketing strategies to drive revenue and adoption for Freshservice ○ Lead go-to-market planning to align with corporate revenue and retention goals Product Messaging and Positioning - Craft compelling messaging to differentiate Freshservice in the market ○ Ensure consistent narratives across campaigns and customer communications Market Understanding - Deeply understand buyer personas to tailor marketing strategies | Conduct market research and competitive analysis to inform product strategy Content and Sales Enablement - Oversee creation of marketing collateral and sales tools to support the sales team | Develop case studies and narratives showcasing Freshservice’s value Team Leadership - Manage and mentor a team of product marketing professionals | Foster a culture of innovation and collaboration Performance Measurement - Track KPIs such as revenue growth and campaign effectiveness | Use insights to refine strategies and optimize results Qualifications Experience 14-16 years in B2B product marketing, with 3+ years in leadership roles. Experience marketing IT or other technical products is preferred. Education Bachelor’s degree in Marketing, Business, or a related field; MBA is a plus Skills Strong storytelling, communication, and leadership skills; proven expertise in building go-to-market strategies for mid-market and enterprise audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshservice, we’re on a mission to uncomplicate enterprise software. We believe powerful tools don’t have to come with a steep learning curve and that great design is the bridge between complexity and clarity. Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises. If you’re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you. We are seeking a visionary and experienced Director of Product Design to lead the strategy and execution for our Managed Service Provider (MSP) and Employee Service Management (ESM) product suites. In this senior leadership role, you will be responsible for building and mentoring a world-class design team, defining the long-term design vision, and ensuring our products deliver exceptional value and an unparalleled user experience. You will be the primary design leader for two critical domains: the complex, efficiency-driven world of MSPs who manage IT for multiple clients, and the user-centric, service-oriented world of ESM for internal employees. The ideal candidate is a master of simplifying complexity and a passionate advocate for user-centered design, with deep experience in the B2B SaaS landscape. Roles & Responsibilities 1. Vision & Strategy: Define, articulate, and drive the holistic design vision and strategy for the MSP and ESM product portfolios, ensuring alignment with overall product and business objectives. Champion a culture of design excellence, innovation, and deep user empathy across the organization. Partner with VPs of Product and Engineering to shape the product roadmap, identify new opportunities, and ensure a cohesive user experience across all touchpoints. Present and defend design strategies and decisions to executive leadership, using data and user research to build compelling narratives. 2. Team Leadership & Mentorship: Lead, mentor, and grow a high-performing team of 10+ product designers, UX researchers, and design managers. Foster a collaborative and inclusive environment that encourages creative thinking, professional growth, and autonomy. Establish and manage design team operational rhythms, including critiques, reviews, and planning, to ensure high-quality output and predictable delivery. 3. Design Execution & Process: Oversee the end-to-end design process, from discovery and user research to high-fidelity prototyping, testing, and implementation. Drive the creation of intuitive, efficient, and elegant user experiences tailored to the specific needs of MSP & ESM users. Champion and govern the evolution of our design system, ensuring consistency, scalability, and quality across the MSP and ESM product suites. Integrate quantitative data and qualitative user insights into the design process to make informed, evidence-based decisions. Qualifications Experience : 12-15 years of experience in product design, with at least 2 years in a senior leadership role (e.g., Senior Design Manager, Head of Design, Director) managing and mentoring design teams. Domain Expertise : Proven experience designing complex, large-scale B2B SaaS applications. Direct experience in ITSM, MSP, or ESM platforms is highly preferred. Portfolio : A strong portfolio of work demonstrating your leadership and direct contribution to designing successful enterprise-grade products that solve complex user problems. Leadership : Demonstrated success in building and scaling design teams, attracting top talent, and fostering a positive team culture. Strategic Thinking : Ability to operate at both a high strategic level and a detailed tactical level. Education : Bachelor’s or Master’s degree in Design, HCI, Computer Science, or a related field. Skill Inventory Design Leadership & Strategy Strategic Vision - Ability to define a multi-year design strategy and inspire teams to execute it. Team Development - Expertise in hiring, mentoring, and scaling a high-performing design organization. Design Evangelism - Championing the value of design across the company and influencing key stakeholders. Stakeholder Management - Building strong relationships and alignment with executive, product, and engineering leaders. Core Design Skills UX Strategy & Research - Mastery of user research methodologies and the ability to translate insights into strategy. Interaction & UI Design - A strong eye for visual design and a deep understanding of interaction principles for complex applications. Design Systems - Experience building, maintaining, and driving adoption of a comprehensive design system. Data-Informed Design - Proficiency in using analytics, A/B testing, and user feedback to guide design decisions. Domain Knowledge B2B SaaS - Deep understanding of SaaS business models, metrics, and product development cycles. MSP/ESM/ITSM - Knowledge of MSP workflows (multi-tenancy, automation, RMM, PSA) and ESM/ITSM principles (service catalogs, self-service portals, ticketing). Soft Skills Communication & Storytelling - Exceptional ability to articulate complex design concepts clearly and persuasively to any audience. Influence & Negotiation - Ability to drive consensus and advocate for user needs in a cross-functional environment. Problem-Solving - A systematic approach to deconstructing complex problems and leading a team to find elegant solutions. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description At Freshservice, we’re on a mission to uncomplicate enterprise software. We believe powerful tools don’t have to come with a steep learning curve and that great design is the bridge between complexity and clarity. Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises. If you’re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you. We are seeking a visionary and experienced Director of Product Design to lead the strategy and execution for our Managed Service Provider (MSP) and Employee Service Management (ESM) product suites. In this senior leadership role, you will be responsible for building and mentoring a world-class design team, defining the long-term design vision, and ensuring our products deliver exceptional value and an unparalleled user experience. You will be the primary design leader for two critical domains: the complex, efficiency-driven world of MSPs who manage IT for multiple clients, and the user-centric, service-oriented world of ESM for internal employees. The ideal candidate is a master of simplifying complexity and a passionate advocate for user-centered design, with deep experience in the B2B SaaS landscape. Roles & Responsibilities 1. Vision & Strategy: Define, articulate, and drive the holistic design vision and strategy for the MSP and ESM product portfolios, ensuring alignment with overall product and business objectives. Champion a culture of design excellence, innovation, and deep user empathy across the organization. Partner with VPs of Product and Engineering to shape the product roadmap, identify new opportunities, and ensure a cohesive user experience across all touchpoints. Present and defend design strategies and decisions to executive leadership, using data and user research to build compelling narratives. 2. Team Leadership & Mentorship: Lead, mentor, and grow a high-performing team of 10+ product designers, UX researchers, and design managers. Foster a collaborative and inclusive environment that encourages creative thinking, professional growth, and autonomy. Establish and manage design team operational rhythms, including critiques, reviews, and planning, to ensure high-quality output and predictable delivery. 3. Design Execution & Process: Oversee the end-to-end design process, from discovery and user research to high-fidelity prototyping, testing, and implementation. Drive the creation of intuitive, efficient, and elegant user experiences tailored to the specific needs of MSP & ESM users. Champion and govern the evolution of our design system, ensuring consistency, scalability, and quality across the MSP and ESM product suites. Integrate quantitative data and qualitative user insights into the design process to make informed, evidence-based decisions. Qualifications Experience : 12-15 years of experience in product design, with at least 2 years in a senior leadership role (e.g., Senior Design Manager, Head of Design, Director) managing and mentoring design teams. Domain Expertise : Proven experience designing complex, large-scale B2B SaaS applications. Direct experience in ITSM, MSP, or ESM platforms is highly preferred. Portfolio : A strong portfolio of work demonstrating your leadership and direct contribution to designing successful enterprise-grade products that solve complex user problems. Leadership : Demonstrated success in building and scaling design teams, attracting top talent, and fostering a positive team culture. Strategic Thinking : Ability to operate at both a high strategic level and a detailed tactical level. Education : Bachelor’s or Master’s degree in Design, HCI, Computer Science, or a related field. Skill Inventory Design Leadership & Strategy Strategic Vision - Ability to define a multi-year design strategy and inspire teams to execute it. Team Development - Expertise in hiring, mentoring, and scaling a high-performing design organization. Design Evangelism - Championing the value of design across the company and influencing key stakeholders. Stakeholder Management - Building strong relationships and alignment with executive, product, and engineering leaders. Core Design Skills UX Strategy & Research - Mastery of user research methodologies and the ability to translate insights into strategy. Interaction & UI Design - A strong eye for visual design and a deep understanding of interaction principles for complex applications. Design Systems - Experience building, maintaining, and driving adoption of a comprehensive design system. Data-Informed Design - Proficiency in using analytics, A/B testing, and user feedback to guide design decisions. Domain Knowledge B2B SaaS - Deep understanding of SaaS business models, metrics, and product development cycles. MSP/ESM/ITSM - Knowledge of MSP workflows (multi-tenancy, automation, RMM, PSA) and ESM/ITSM principles (service catalogs, self-service portals, ticketing). Soft Skills Communication & Storytelling - Exceptional ability to articulate complex design concepts clearly and persuasively to any audience. Influence & Negotiation - Ability to drive consensus and advocate for user needs in a cross-functional environment. Problem-Solving - A systematic approach to deconstructing complex problems and leading a team to find elegant solutions. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

📍 Onsite | US Hours | Growth Opportunity About Cintra Cintra Software & Services is a global leader in multi-cloud infrastructure and database modernization. We help businesses transition to cutting-edge cloud solutions, ensuring security, compliance, and operational efficiency . Join our dynamic IT team and contribute to innovative technology solutions while working in a collaborative environment ! About The Role We are seeking a Microsoft 365 System Administrator with strong expertise in the Microsoft 365 suite , especially around security, compliance, and governance tools such as Microsoft Defender, Purview , and policy management . The ideal candidate will play a key role in maintaining and optimizing our Microsoft 365 environment while ensuring our systems remain secure and compliant . Key Responsibilities 🔹 Microsoft 365 Administration Administer and monitor core Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive) Manage and optimize Microsoft Defender, Purview, and Microsoft 365 compliance and policy features Handle HubSpot, LinkedIn Learning, and FreshService integrations Ensure best practices around DLP, eDiscovery, and data governance policies 🔹 Security & Compliance Implement and maintain Microsoft 365 security tools such as Defender for Office 365, Purview, and compliance policies Manage Conditional Access, MFA, and security baselines Conduct regular audits and reports to ensure compliance Monitor vulnerabilities and coordinate timely remediation 🔹 User Access & Support Oversee user access management and permissions across Teams, SharePoint, and Intune Support user onboarding/offboarding, issue resolution, and system-related support needs Collaborate with internal IT teams for automation and process improvement projects What You Bring 2+ years of hands-on experience in Microsoft 365 administration Deep understanding of Microsoft 365 security and compliance tools (Defender, Purview, Policies) Proficiency with Teams, OneDrive, Exchange Online, and SharePoint Familiarity with user access, endpoint management, and M365 best practices Strong problem-solving and documentation skill Nice to Have Experience with SharePoint administration Microsoft Certifications (MS-102, SC-300, etc.) Exposure to automation tools like Power Automate or reporting via Microsoft Graph API Why Join Cintra? 🚀 Work on meaningful IT security and compliance initiatives 💡 Contribute to a dynamic, collaborative, and forward-thinking environment 📈 Grow your expertise in Microsoft 365 technologies and solutions Join us and take your Microsoft 365 security and compliance skills to the next level! Apply today. #TeamCintra Cintra Software & Services is an Equal Employment Opportunity Employer.

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes. About The Role We are looking for a proactive and customer-focused Desktop Support Engineer / IT Helpdesk Engineer to join our on-site IT team in Chennai. In this role, you will be responsible for supporting end-user systems, managing IT assets, and ensuring smooth day-to-day technical operations. You will play a key role in maintaining IT service standards for both office-based and remote employees in a fast-paced and compliance-driven environment. Key Responsibilities Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users. Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity. Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration. Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory. Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM). Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation. Support conference room setups, AV systems, and other corporate equipment used in meetings and events. Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment. Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations. Deliver basic training to employees on company IT policies, security practices, and usage of business tools. Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery. Required Skills & Experience 4–8 years of experience in desktop or IT helpdesk support within enterprise environments. Strong understanding of Windows and macOS platforms, hardware troubleshooting, and peripheral setup. Experience managing user accounts and access permissions using Active Directory and Entra ID. Hands-on Experience With Microsoft Intune Or Other MDM Solutions. Familiarity with ITSM tools (e.g., FreshService, Jira Service Management) for ticketing and change management. Excellent communication, documentation, and problem-solving skills. Ability to work independently and collaborate with cross-functional teams. Must be based in Chennai and willing to work full-time on-site. Preferred Qualifications Certifications such as CompTIA A+, Microsoft 365, or ITIL Foundation. Prior experience working in a regulated environment (HIPAA, ISO, etc.) . Exposure to SaaS platforms and hybrid cloud infrastructure. Experience supporting IT operations in global or distributed teams. Additional Information This role requires full-time on-site availability at our Chennai office. Only local Chennai-based candidates will be considered for this position. Weekend or after-hours support may occasionally be required based on business needs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without advance notice. Any changes may be for an indeterminate time frame.

Technical Presales Manager — Digital Workplace ServicesLocation: Flexible (India preferred) • Function: Presales / Solution Consulting • Reports to: Director – Solutions Presales • Travel: Up to 25%About the roleTeceze is expanding its Digital Workplace Services (DWS) portfolio globally. We’re looking for a hands-on Technical Presales Manager who can translate customer pain points into scalable, secure, and margin-positive solutions across multilingual service desk, field services (FSO), device lifecycle management, modern endpoint management (Autopilot/Intune/MDM), smart lockers IT vending, IT asset disposition (ITAD) data wiping, and IT asset management (ITAM).You’ll lead discovery, solution architecture, pricing, proposal creation, and bid defense—partnering tightly with Sales, Delivery, PMO, and OEM/ISV partners (e.g., Microsoft, device OEMs, locker/vending providers).What you’ll doDeal leadership solutioningRun technical discovery workshops; map as-is vs to-be workplace journeys and service catalogs.Architect end-to-end DWS solutions spanning people, process, tooling, and SLAs/XLAs; produce reference architectures and transition plans.Own solution design documents (HLD/LLD), sizing, BOM/BOQ, effort models, and assumptions register.Build pricing using unit-based and per-device/per-user models; align to target GM% and risk profile.Create compelling proposals, SOWs, and RACI; present in orals/bid defenses with clear value and TCO.Orchestrate POCs/pilots (e.g., Autopilot zero-touch, Intune policy baselines, smart-locker workflows) and convert to productionized designs.Domain solution areas (must be fluent in these)Multilingual Service Desk (L1/L1.5/L2): Queue design, intake channels (voice/chat/email/portal), AI/VA deflection, knowledge management (KCS), shift/region coverage, language routing, ITSM integration (ServiceNow/Jira/Freshservice), SLA/XLA design, FCR/MTTR levers, and CSAT/NPS frameworks.Field Services / FSO: IMACD break-fix playbooks, spares RMA, dispatch optimization, partner ecosystem governance, site-readiness, and safety/compliance.Device Lifecycle Management: Forecasting procurement, staging/warehousing, image-less provisioning, logistics, break-fix, swap programs, returns/RMA, decommissioning, and refresh strategies.Modern Endpoint Management (MEM): Microsoft Autopilot, Intune (Windows/iOS/iPadOS/Android/macOS), Entra ID join, compliance configuration profiles, patching/rings, app packaging/distribution (Win32/MSIX), conditional access, BitLocker/FileVault, Co-Mgmt/MECM scenarios, reporting. (Jamf/ABM/ADB optional nice-to-have.)Smart Lockers IT Vending: Locker/vending workflows for pick-up/returns/spares, ServiceNow integration, chain-of-custody, audit trails, and contactless experiences for remote/hybrid users.IT Asset Disposition (ITAD) Data Wiping: Process and partner governance, multi-geo logistics, NIST 800-88 compliant sanitization, chain-of-custody, certificates of destruction/recycling, ESG reporting.IT Asset Management (ITAM/SAM): ISO 19770 concepts, hardware/software lifecycle, discovery CMDB hygiene, ELPs, license optimization, compliance risk reduction, and chargeback/showback.Presales process governanceDrive RFP/RFI responses end-to-end (requirements traceability, compliance matrix, differentiators).Align with OEMs/ISVs/alliances (e.g., Microsoft, device OEMs, locker providers) for solution validation, special bid pricing, and POC credits.Risk assessment mitigation; produce transition/runbooks and hypercare plans.Partner with Delivery for “design-for-delivery” handoffs; ensure margin fidelity vs sold model.Create reusable accelerators: sizing calculators, reference architectures, solution one-pagers, and demo scripts.What you’ll bringExperience8–12+ years in Digital Workplace / EUC, with 3–5+ years in technical presales or solution consulting.Proven wins designing and pricing global DWS deals across at least four of these: multilingual service desk, FSO, device lifecycle, Intune/Autopilot/MDM, smart lockers/vending, ITAD/data wiping, ITAM.Strong customer-facing storytelling; comfortable leading C-level conversations and technical deep dives.Technical skillsEndpoint Identity: Intune, Autopilot, Entra ID, Windows 10/11, macOS/iOS/Android management; MECM/SCCM; scripting (PowerShell preferred).ITSM/ITAM Tools: ServiceNow (ITSM/ITAM/CMDB/Discovery), Jira Service Management, Freshservice; knowledge of CMDB modeling.Automation Analytics: Baseline compliance, patch compliance, DEX/experience scoring (e.g., Insights), dashboarding for SLA/XLA reporting.Security Compliance: BitLocker, conditional access, hardening baselines, least privilege; understanding of NIST 800-88 for sanitization; familiarity with ISO 27001/SOC 2 and GDPR principles.Smart Locker/Vending Integrations: Experience designing workflows and APIs/integrations with ITSM and locker/vending platforms.Business commercial skillsUnit-rate pricing, multi-tower cost models, inflation/FX levers, and subcontractor models.Building SOWs with measurable deliverables, acceptance criteria, and service credits.Clear understanding of win themes, competitor differentiation, and objection handling.Education certifications (preferred)Bachelor’s in Computer Science/IT/Engineering or equivalent experience.ITIL® 4 Foundation (or higher).Microsoft: Endpoint Administrator (MD-102) and/or Microsoft 365 Administrator (MS-102).Bonus: AZ-104/SC-900, Jamf 200+, ServiceNow CIS (ITSM/Discovery/CMDB), CSAM/CAMP (ITAM).KPIs you’ll ownQualified pipeline influenced and win rate (%).Margin accuracy: delivered GM within ±3% of sold model.Solution rework rate: POC→Deal conversion and time-to-proposal SLAs.Customer experience: demo/pilot CSAT and bid-defense scores.What success looks like in 6–12 monthsA reusable DWS reference architecture library and pricing accelerators are in place.Two marquee wins with Autopilot/Intune and smart-locker workflows in production.ITAD data-wiping framework standardized with verifiable certificates and ESG reporting.Measurable XLA improvements (e.g., reduced time-to-productivity for new hires by 30%).#teceze #itservices #dwp

ROLE Assistant Manager - Cloud Operations REPORTING TO General Manager - Cloud Infra & Architecture ROLE/REQUIREMENT SUMMARY Strong knowledge on AWS Cloud, Kubernetes Orchestration and Docker Experience with deploying and maintaining GPU based production environments Experience in automating and managing large-scale infrastructure Knowledge and experience with Continuous Integration/Deployment best practices and servers (Jenkins, AWS Code Pipeline, Code Deploy and Code Commit) Working experience with version control systems (Git, GitHub, Bitbucket) Experience with Artifacts management Working with AWS, GCP, Azure Experience in configuring and automating monitoring tools like Grafana, New Relic, Kibana Knowledge and experience with secure infrastructure Hands on experience on managing Level 1, 2 ,3 Ticket/Order Triage Specialist, Incident, Problem, Service Request and Escalations Experience working in a 24x7 production support model with excellent troubleshooting skills Strong experience in working with ticketing tools like Freshservice, Onedesk, JIRA Demonstrable experience on Collaboration with multiple teams, partners and vendors in order to uncover, analyse and resolve platform issues Good understanding on flows of different platforms like Android, IOS, web and TV platforms Ability to work under pressure and tight schedules while handling any incident or issue Passion for learning the latest interactive technologies and techniques. KEY DUTIES AND RESPONSIBILITIES Ensure 99.9% Uptime of OTT applications and services Work closely with Product Engineering, Technology, IT and Partners Close work relations with the technical teams like project managers, R&D team leaders, Solution Architects, other partners, UAT and Service providers Ensure, Enable, Manage and Track 24x7 Monitoring & Support with zero downtime and Zero issues Ensure Issue triaging and fixes as per the defined SLA with RCA No/Zero pending L1/L2/L3 issues Track and Manage DevOps tickets for Tataplay OTT Apps and Internal Products Present Weekly/Monthly Alerts, Issues Report and Tracker to stakeholders Ensure No escalations Create/Manage Operation Manual Setup SOPs and Practices Enable periodic security audits to ensure no security issues in infra, platform and services Periodic Audit of IAM roles, Resources, access and report Design, generate and interpret operational reports related to system health status, capacity management and system performance management Ensure Team KT is done 100% for any planned migration Cloud Cost for analysis and approval for various project deployments in Tata Play Take ownership over the CI/CD processes Build internal automated modelling tools to minimize operation effort Provide new ideas or take initiative to control OpEx cost Manage, Track, Report and deliver Platform and Cost Optimization Backlog Work on different ideas to optimize Monitoring, Alerting, Service/Process Automations, Debugging and Triaging Establish Cross Function Collaboration to identify and resolve platform issues Develop and maintain effective working relationships with team members, client and stakeholders Own the overall responsibility for Cloud Infra, DevOps and OTT Services Build, Lead and guide a cross-company team of DevOps Engineers TECHNICAL COMPETENCIES Operational Excellence Debugging and Problem-Solving Skills Quality Control & Assurance Audit & Control Cost Management and Control EDUCATION BE/B.Tech/MCA and AWS Certification (Preferred) PREFERRED EXPERIENCE *Candidate should have grown from OTT / Ecommerce / B2C with large scale Production Infra and Workload *Minimum 4 Years of Experience as a DevOps Engineer or Cloud Operation Engineer *Solid communication skills (oral, written, and presentation) and strong interpersonal skills, along with the ability to work as a team member with minimum supervision *Should be a good team player & able to work independently under pressure. *Ability to prioritize and differentiate between priority and severity incidents

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.youtube.com/watch?v=tASq7Ld0JsQ About the Role: The Asset & Vendor Management Specialist is responsible for overseeing the full lifecycle of company-owned assets, with a key focus on re-counseling employees during offboarding or asset-related violations. The role also includes managing vendor relationships, negotiating service-level agreements, and ensuring cost-effective procurement and support services. Key Responsibilities Vendor Management & Negotiations Lead vendor negotiations for contracts, renewals, and pricing—ensuring competitive rates and favorable terms. Manage vendor relationships across categories such as IT hardware suppliers, logistics partners, AMC providers, etc. Evaluate vendor performance regularly against SLAs, cost benchmarks, and service quality metrics. Coordinate vendor onboarding, contract documentation, and compliance with procurement policies. Serve as a single point of contact for escalations, issue resolution, and performance disputes with vendors. Asset Management & Re-Counseling Maintain accurate records of all IT and non-IT assets issued to employees using asset tracking tools. Coordinate timely recovery of assets from separated employees, including follow-ups and re-counseling sessions where returns are delayed or non-compliant. Conduct re-counseling discussions to reinforce asset return policies and facilitate amicable closure. Work closely with HR and IT to align exit clearance processes with asset recovery protocols. Generate periodic reports on asset status, overdue returns, and recovered/non-recovered assets. Ensure refurbishing, reallocation, or write-off of returned equipment as per company policy. Office Administration Support Manage inventory of office supplies and coordinate timely restocking based on usage trends Liaise with facility management, security, and housekeeping teams to ensure smooth daily operations Support travel and accommodation arrangements for employees and visitors, as required Coordinate office events, internal meetings, and logistics (venue, refreshments, equipment setup) Required Skills & Qualifications Bachelor’s degree in Business Administration, Operations, IT, or related field. 3–5 years of experience in asset management, procurement, or vendor management roles. Working knowledge of asset management tools (e.g., Freshservice, ServiceNow, Zoho). Experience in vendor negotiations and contract lifecycle management. Strong communication and interpersonal skills to handle internal stakeholders and external vendors. Assertiveness and clarity in re-counseling discussions with employees. Exposure to IT asset lifecycle planning and AMC tracking. (Preferred) Familiarity with logistics coordination and return-to-vendor procedures. (Preferred) Experience working in mid-size or fast-paced startup environments. (Preferred) High level of integrity and discretion when handling company assets and sensitive employee cases. Problem-solving and follow-through orientation. Ability to balance firmness with professionalism during employee interactions. We’re on a Mission In 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard. Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll Join Our customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission. We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done. We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward. We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work Our Chennai, Hyderabad and Bangalore offices are onsite, 5 days per week. We believe that in-person interaction and collaboration fosters creativity, and a sense of community, and is critical to our future success as a company. ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.

Job Description As a key member of the Global IT Operations team, you'll be responsible for providing remote support for Chegg's employees worldwide. You should have at least 2 years of experience working in a high volume global service desk / call center environment, as well as a proven ability to provide exceptional customer service while quickly solving end-user requests. Responsibilities Provide tier 1 help desk support to Chegg employees around the world via ticketing, chat, phone and in-person. Troubleshoot hardware, software and operating system issues including Windows and MacOS. Leverage FreshService ticketing system to ensure SLAs are being met. Configure and troubleshoot conference room and A/V equipment. Manage hardware and software, including purchasing, deployment and maintenance. Contribute to internal Service Desk documentation. Assist with IT projects and implementations, as needed. Qualifications Minimum 2 years of experience in IT support. Excellent troubleshooting and customer service skills. Proven knowledge of Windows and MacOS operating systems is a must. Deep knowledge of the Microsoft Office 365 productivity suite. Knowledge of Windows Active Directory and related technologies (DNS, DFS, file sharing, centralized printing, etc.) Ability to work independently, but also know when to ask for help/guidance. Working knowledge of IT security best practices. Ability to lift up to 40 lbs. Exceptional written and verbal English skills. Why do we exist Students are working harder than ever before to stabilize their future. Our recent research study calledshows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student. Video Shorts Life at Chegg: Chegg Corporate Career Page: Chegg India: Chegg Israel: Chegg Skills: Chegg out our culture and benefits!

IT Support Team Structure – Microsoft 365 / Azure 1. Position Title: Team Lead – IT Support (Microsoft 365 / Azure) Department: Managed Services & Support Location: Singapore / Remote Type: Full-time Reports To: Head of Managed Services & Support Standby/Rotation: Required (oversees rotation planning) Shift Work: May be required depending on support coverage Support Mode: Phone and email (English communication – clear accent and fluency required) Key Responsibilities · Lead and manage a team of L2 and L3 engineers handling Microsoft 365 and Azure support. · Act as final escalation point for technical issues and ensure end-to-end incident resolution. · Review ticket SLAs, technical response quality, and customer satisfaction feedback. · Oversee roster planning to maintain 24x7 standby/shift coverage. · Drive internal alignment with Projects, Sales, and Security teams. · Coach team members on technical skills and communication etiquette, especially for phone/email support. · Maintain high standards in documentation, ticket handling, and escalation processes. · Identify areas for improvement, implement SOPs, and ensure knowledge base is maintained. Requirements Must-Have: · 5+ years of IT support experience, with 1–2 years in a leadership or team coordination role. · Strong technical understanding of Microsoft 365 (Exchange, SharePoint, Teams, Intune) and Azure (Entra ID, VM, networking). · Fluent English speaker with clear pronunciation and strong written communication – phone and email etiquette is critical. · Experience leading support teams, planning shift/standby coverage, and handling escalation. · Independent, service-oriented, and reliable with a problem-solving mindset. Good-to-Have: · Microsoft certifications (MS-101, AZ-104, SC series) · Familiarity with ticketing systems (Jira, Freshservice, or ServiceNow) · Documentation and process improvement experience · Exposure to managed services or multi-tenant environment Best-to-Have: · Experience with Fortinet firewalls (FortiGate, VPN setup, traffic policies) · Exposure to Microsoft Defender for Endpoint, Sentinel, Purview, or other security/compliance tools · Background in SOC environments or working with cybersecurity alerts and incident triage

We’re looking for a skilled Assistant Manager – Network Operations based out of Chennai, for a global computer and network security company. Lead network operations and support cybersecurity and healthcare IT infrastructure across multiple locations. Ongoing. Experience in handling IT infra operations related to RCM/Healthcare/ BPO industry Required Skills/Technologies/Tools Firewall and Switches Technologies: Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management. VPN & Remote Access: Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA). Authentication & Access Control: Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID. Routing & Protocols: Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT. Network Monitoring & Troubleshooting: Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis. Virtualization: Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments. Cloud Technologies: Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway). Operating Systems: Advanced administration of Windows Server (2019/2022), Linux, and macOS. Tools & Platforms: Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM). Scripting for Automation: Proficiency in Python, PowerShell, or Bash for automating network tasks. Documentation and Training Delivery: Ability to create network diagrams, SOPs, user manuals, and deliver training to teams. ITSM Tools and SLA Management: Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms. Key Responsibilities: Team Leadership & Growth : Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture. Network Management : Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches. Process Optimization : Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations. Cross-Location Coordination : Maintain consistent network service delivery and clear communication across Chennai and other branch locations. Client Alignment : Partner with cybersecurity and healthcare teams to ensure network services meet business goals and comply with industry standards. Performance Analysis : Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements. Good to have Technologies/Tools Network Performance Monitoring: Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis. DevOps Integration: Familiarity with network automation tools like Cisco DNA Center or Ansible Tower. IoT Network Management: Knowledge of managing IoT devices and networks, especially in healthcare environments. Compliance Frameworks: Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance. Load Balancing: Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer. Network Virtualisation: Familiarity with VMware NSX or Cisco ACI for virtualized network environments. AI-Driven Networking: Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision). Certifications: Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.