288 Freshservice Jobs

Company Description About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation),...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a- service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (mar...

Job Title: Global IT Asset Manager Department: Global IT Service Delivery Reports To: Head of Global IT Operations / VP Global IT Service Delivery Location: Gurugram Employment Type: Full-Time Job Summary The IT Asset Manager is responsible for overseeing the lifecycle management of all IT assetshardware, software, and digital infrastructureacross the organization. This role ensures accurate inventory, compliance with licensing and regulatory requirements, and optimal utilization of resources to support business operations and strategic goals. Key Responsibilities 1. Asset Lifecycle Management Ability to develop and manage a Global CMDB, configuration management database Maintain and update ...

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. W...

1) Role summary Diagnose, repair, and maintain laptops, desktops, and peripherals; ensure fast turnaround, accurate documentation, and high first-time-fix rates. Covers hardware, OS, drivers, networking basics, and preventive maintenance for internal users and/or client sites. 2) Key responsibilities Diagnose & repair hardware (motherboard, RAM, storage, display, keyboard, battery, power, cooling). OS install/reinstall, driver updates, patching, imaging/cloning; backup/restore. Troubleshoot boot issues, BSODs, performance bottlenecks, app conflicts. Replace components: SSD/HDD, RAM, keyboard, hinges, fans, thermal paste, DC jack, Wi-Fi cards, screens, batteries. Preventive maintenance: clean...

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If yo...

The Role Join our M365 support team to administer, enhance, and support Microsoft 365 services across multiple client environments. You'll lead migration projects, solve complex technical challenges, and stay ahead of the evolving M365 ecosystem. We need someone assertive, curious, and creative in problem-solving with strong communication skills. What You'll Do Administration & Support: Manage Exchange Online, SharePoint, Teams, OneDrive, Defender for Office 365, and Entra ID Monitor system health, security compliance, and performance Resolve Tier I/II issues with high first-call resolution Migration & Integration: Lead M365 migrations: tenant-to-tenant, on-prem to cloud, Google Workspace to...

About The Role We are seeking an experienced RPA Developer proficient in Blue Prism and automation workflows to join our dynamic team. The ideal candidate will have hands-on experience in SaaS integrations and ITSM-based applications (e.g., ServiceNow, Jira, Freshservice, etc.) and be capable of designing, developing, and maintaining automation solutions that enhance operational efficiency. Key Responsibilities Design, develop, and deploy RPA solutions using Blue Prism. Integrate automation workflows with SaaS and ITSM platforms. Analyze business processes and identify automation opportunities. Ensure scalability and maintainability of automation scripts and bots. Collaborate with cross-func...

About The Role We are seeking an experienced RPA Developer proficient in Blue Prism and automation workflows to join our dynamic team. The ideal candidate will have hands-on experience in SaaS integrations and ITSM-based applications (e.g., ServiceNow, Jira, Freshservice, etc.) and be capable of designing, developing, and maintaining automation solutions that enhance operational efficiency. Key Responsibilities Design, develop, and deploy RPA solutions using Blue Prism. Integrate automation workflows with SaaS and ITSM platforms. Analyze business processes and identify automation opportunities. Ensure scalability and maintainability of automation scripts and bots. Collaborate with cross-func...

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If yo...

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to del...

Industry: IT Qualification: Any Degree Required Skills: BMC Connect IT Working Shift: 2 PM IST to 11 PM IST City: Tamilnadu Country: Coimbatore Name of the position: Assistant SDM Location: Remote No. of resources needed : 01 Mode: Fulltime Years of experience: 6+ Years Shift : UK shift OVERVIEW : We're looking for a seasoned ITSM Integration Specialist to join our team. If you have a knack for connecting IT Service Management solutions and a strong background in tools like BMC Connect IT (or similar), we want to hear from you! You'll be at the heart of integrating our ITSM platforms with other key enterprise systems, automating critical workflows, and ensuring smooth data flow across our di...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our pe...

IT Support Team Structure – Microsoft 365 / Azure Location: Noida (or Singapore) WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOME Note: Immediate Joiner or a max 30-day notice period preferred Position Title: Team Lead – IT Support (Microsoft 365 / Azure) Department: Managed Services & Support Type: Full-time Reports To: Head of Managed Services & Support Standby/Rotation: Required (oversees rotation planning) Shift Work: May be required depending on support coverage Support Mode: Phone and email (English communication – clear accent and fluency required) Key Responsibilities · Lead and manage a team of L2 and L3 engineers handling Microsoft 365 and ...

Company Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance. Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market. Job Description Job Title: ITAM Associate Location: Bangalore, India (Hybrid mode) Experience Range: 2-4 Years Role Over...

Company Description Resillion is a global company with end-to-end capabilities: no matter your industry, your geographical location, or stage in your digital journey. With offices in North America, Europe, and Asia, Resillion will be by your side. Helping you and your organization realize your ambitions in cyber security, testing of digital media content and quality assurance. Whether, testing, certification, (software) development, cyber security, or data-protection, the experts at Resillion do whatever it takes. We work as long and hard as necessary to get you to market. Job Description Job Title: ITAM Associate Location: Bangalore, India (Hybrid mode) Experience Range: 2-4 Years Role Over...

Company Description Team Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution. Role You will be working on building and enhancing the content services, an integral part of our ITAM ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

About Us At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work directly with global clients to understand their business requirements and tailor Freshworks solutions to fit their operational needs. We work at the intersection of technology, business processes, and customer success. About the role: There is a 3-month probationary period designed for individuals interested in building a career in software implementation. This is a hybrid role that blends business analysis with technical configuration. You will be trained in: Core modules of Freshworks produ...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks tra...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

About Pinnacle Group Pinnacle Group is a leading provider of innovative IT and workforce solutions, helping global enterprises optimize performance through technology, automation, and talent excellence. With a strong commitment to operational efficiency and customer success, Pinnacle empowers its teams to deliver cutting-edge services and measurable results. Our collaborative, growth-driven culture enables employees to expand their technical expertise while contributing to transformative IT initiatives. Summary Pinnacle Group is seeking a FreshService Administrator to manage and enhance our Freshservice instance in Chennai. This role will serve as the primary system administrator responsible...