Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Knowledge, Experience & Skills Essential • 5 years of Development Background and 5 Years ITIL Experience In Incident, Problem, Change processes. • 7+ years of experience in IT Application Support and Service delivery • Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. • Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. • Experience of creating and maintaining a project plan • Excellent analysis and problem-solving skills •Education to degree level or able to offer the equivalent in terms of professional training and experience. • ITIL Certification • Ability to Travel internationally • This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. • IT application Early Life Support experience. • Experience in global organisation and services. • IT partner / vendor management. • Experience in Zoho Service desk. • Accreditation or qualification in a computing discipline. • Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. • Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

Main Purpose of Job Assist Global Finance Hub Team and Corporate Treasury Supervisor/Team leader in ensuring that all daily/monthly banking requirements (payments and receipts) are completed in a timely and efficient manner Help ensure that all KPI targets and SLA requirements are achieved by applying a proactive approach and placing emphasis on key target accounts. Manage all customer related issues effectively. Liaise with internal teams / banking partners and LPA to ensure swift resolution to queries Adhere to and promote group policies, processes and ethics and compliance practices. Key Accountabilities Maintain existing relationships and further develop and expand relationships with Principals (along with team leaders), ISS and 3rd party Agents Keep record of critical communication for audit trail Adhere to already existing processes Specific responsibilities and accountabilities focused on BANKING as follows: Download and upload all bank statements into Unit 4 platform on daily basis Correctly post incoming funds into accounting systems, ensuring correct method is used to ensure integrations with operational systems are not effected Match incoming funds with invoices on AR ledger to ensure AR is as accurate as possible Enter payments (from pre-existing templates) into the online banking/payments systems on a daily basis to meet agreed performance criteria Ensure LOBDs provided meet acceptable criteria before setting up new templates for approval Post manual payments into the accounting system on a daily basis Regularly monitor the reconciliation of the bank nominals to prepare for month end processes Request/provide swift copies/payment confirmations when required. Ensure all banking queries are resolved in a timely and efficient manner; with regular follow up to close matters Providing documentation to banking platforms using information in operational systems Follow stopped payment process to ensure all parties are made aware to manage business expectations Month end bank reconciliation Maintain working relationships internally with ISS service centers and colleagues in work location and maintain relationships with external customers Ensure all banking queries are resolved in a timely and efficient manner; with regular follow up to close matters Ensure adherence to group policies on Treasury, Accounting, Internal Controls, Ethics & Compliance and HR. Key Deliverables Performance Objectives agreed on an Annual basis Customer Satisfaction Meeting Team Targets Essential Experience at Business Unit level with excellent communication skills Ability to meet deadlines through good time management and allocation of priorities Accounting backgrounds to understand basic book-keeping (debit/credit) GCSE educated or equivalent (minimum) Always showing a pro-active approach to work. Desirable • Process orientated • Experience of working in a pressurized environment as tasks are time-critical

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Hours: Rotating shift pattern based on Business Needs (UK shifts) Contract type: Permanent/Full time Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the master data analyst role in our hypercare team is to ensure the accuracy, quality, and consistency of master data within our organization. This role involves working with various stakeholders to understand their data needs and requirements, analysing data sources to identify discrepancies or errors, and developing processes and procedures for managing and maintaining master data.This is a great opportunity to work with a technology portfolio that s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies.You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Key Accountabilities Collaborating with business units to understand data requirements and ensure data is accurate and reliable. Identifying and resolving data quality issues through data profiling, analysis, and cleansing. Implementing data quality tools and technologies to improve data accuracy and consistency. Providing training and support to end users on data processes and standards. Performing data audits and compliance checks to ensure data meets regulatory requirements. Managing data migration and integration projects to ensure data consistency across systems. Developing reports and dashboards to monitor data quality and performance. Frequent data quality checks. Key Deliverables Experienced in Data analytics skill set. Experienced in any data analytical tool. Experienced in data cleansing. Provide support to new products during pilot, go-live, and handover to BAU support. Data quality assurance. Data Analytics and reporting. Data migration / Integration mapping. Training / Knowledge transfer to BAU support. Continuous Improvement Assisting to the automation process. Responsible for data implementation in TEST/UAT/LIVE. Essential 5+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills. Education to degree level or able to offer the equivalent in terms of professional training and experience. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organisations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. ITIL Certification MDH certification (Dell Boomi) Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. In return, we will offer you: Annual leave entitlement plus bank holidays Life assurance cover Remote GP and second medical opinion service, which gives you and your family members that live in the same household timely access to medical advice 24/7, 365 days a year Contributory company pension scheme Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health Career development and progression opportunities, including travel to other Inchcape port locations across the UK Financial support to complete ICS Shipping qualifications Values Award celebration events Team building days Plus much more! Why Inchcape Shipping Services We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1

Main Purpose of Job Inchcape Shipping Services is currently in the process of a large-scale, multi-year digital transformation program. As part of this, we are looking for a candidate to manage the early life support model to ensure a smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support Analyst, you will oversee service support, specifically investigation and identifying problems and reporting on defects within the hypercare process, and engaging with product and development teams to ensure products are in a fit state to transition into business-as-usual support. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data, and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your input will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability, with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Follow the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the hypercare application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally . Key Deliverables Provide support to new products during pilot, go-live, and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Essential 5 Years of ITIL Experience - In Incident, Problem, and Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively. to users at all levels, and careful attention to detail. Flexible I n meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills Knowledge on SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, or Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organizations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. ITIL Certification

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices - In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work , as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that’s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential Knowledge, Experience & Skills 5 Years ITIL Experience – In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience of creating and maintaining a project plan Excellent analysis and problem-solving skills Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification Ability to Travel internationally This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. Show more Show less

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential 5 years of Development Background 5 Years ITIL Experience In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX and Java script. SAAS integration Expertise in PostgreSQL and SQL server. Exposure to any middleware platforms like MuleSoft, Web methods, Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

Job Purpose: This position is responsible for managing credit collections for Global region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues. Duties and Responsibilities: Collect customer payments in accordance with payment due dates • Reviews and prioritizes open accounts for collection efforts • Role of mentor and back up for the associates in charge of and bringing them up the learning curve. • Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented. Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc. • Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied. • When necessary, escalate collection problems to Management and/or Sales Team to assist in collection/resolution process. • Approve and authorize release of orders according to credit line and payment history within established guidelines. • Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team. • Work on special projects, e.g., account clean up, as needed • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable collection reports. • Provide timely follow-up on payment arrangements • Process Payments & Refunds as applicable • Resolve billing and customer credit issues • Update account status records and collections effort • Report on collection activity and accounts receivable status • Mail correspondence to customers to encourage payment of delinquent accounts. Essential: Articulate with good communication and presentation skills Strong analytical capabilities Microsoft excels proficient Good inter-personal skills and with a hands on approach Ability to work independently without much supervision Resilient, pragmatic and hardworking Structured thinker, good on both strategy and detail Can be rapidly effective in a matrix structure Demonstrated the ability to balance multiple changing priorities in a highly dynamic. Graduates or Postgraduates in the field of Finance or Commerce. Experience in Shipping/Logistics would be an added advantage. Character and Personal Qualities: Role specifics: Determined, drive to see things through to completion at pace, willingness to challenge stakeholders Flexible, ability to manage multiple priorities and pressure Inquisitive, interest in understanding underling business drivers Inchcape’s Clarified Personality: Assertive, point the way provide solutions and lead by example Articulate, share expertise, knowledge and opinions with passion and precision Uncomplicated, smooth, and efficient service. QHSSE – Health, Safety, Security and Environment (Mandatory requirements) Championing appropriate health, safety, security, and environment (HSSE) risk assessments becomes part of the company culture. • Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety. • Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System. • Ensure that appropriate resources are allocated to control QHSSE risk. • Accountable for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk.

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Hours: Rotating shift pattern based on Business Needs (UK shifts) Contract type: Permanent/Full time Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the master data analyst role in our hypercare team is to ensure the accuracy, quality, and consistency of master data within our organization. This role involves working with various stakeholders to understand their data needs and requirements, analysing data sources to identify discrepancies or errors, and developing processes and procedures for managing and maintaining master data.This is a great opportunity to work with a technology portfolio that’s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies.You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Key Accountabilities Collaborating with business units to understand data requirements and ensure data is accurate and reliable. Identifying and resolving data quality issues through data profiling, analysis, and cleansing. Implementing data quality tools and technologies to improve data accuracy and consistency. Providing training and support to end users on data processes and standards. Performing data audits and compliance checks to ensure data meets regulatory requirements. Managing data migration and integration projects to ensure data consistency across systems. Developing reports and dashboards to monitor data quality and performance. Frequent data quality checks. Key Deliverables Experienced in Data analytics skill set. Experienced in any data analytical tool. Experienced in data cleansing. Provide support to new products during pilot, go-live, and handover to BAU support. Data quality assurance. Data Analytics and reporting. Data migration / Integration mapping. Training / Knowledge transfer to BAU support. Continuous Improvement Assisting to the automation process. Responsible for data implementation in TEST/UAT/LIVE. Essential 5+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills. Education to degree level or able to offer the equivalent in terms of professional training and experience. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organisations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. ITIL Certification MDH certification (Dell Boomi) Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. In return, we will offer you: Annual leave entitlement plus bank holidays Life assurance cover Remote GP and second medical opinion service, which gives you and your family members that live in the same household timely access to medical advice 24/7, 365 days a year Contributory company pension scheme Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health Career development and progression opportunities, including travel to other Inchcape port locations across the UK Financial support to complete ICS Shipping qualifications Values Award celebration events Team building days Plus much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. Show more Show less

Who we are? At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Working in collaboration with the Product Manager and other Product Owners, within your business stream; take ownership of requirements from elicitation until ready, prioritise the backlog in line with the wider product goals and strategy for the squad and represent users throughout the entire development lifecycle Duties and Responsibilities: Break down high-level features into epics and detailed user stories with clear acceptance criteria facilitating development understanding that meet the definition of ready. • Continuously refine and align the backlog with changing customer needs and business goals. • Curate and prioritize the product backlog, leading sprint refinement, estimation and planning sessions supported by the Scrum Master. • Collaborate with Product Managers and other Product Owners to ensure alignment in the holistic product delivery lifecycle. • Lead the planning and coordination of UAT sessions. • Work with the scrum team to implement stories and ensure the definition of done is met. • Be available to provide real-time clarification and decisions during development, addressing any ambiguities or uncertainties. • Collaborate with support to keep SOPs up to date and help investigate detailed issues that require deep product knowledge. • Ensure the sprint backlog is healthy and covers capacity for multiple sprints. • Understand and analyze the usage of the product through data to inform future developments and to validate value / benefits of implemented features. • Communicate effectively and act as a bridge between stakeholders, customers, and the development team to ensure features are fit for purpose, changes are understood, feedback is gathered, and expectations are managed. • Collaborate with support to; keep SOP’s up to date, and help investigate detailed issues that require deep product knowledge (L3 support issues & P1-P3 incidents). Foster a collaborative team culture, championing continuous learning and development. • Oversee the successful launch and adoption of new features and functionalities • Ensure that all stakeholders are kept informed of the progress, risks, and changes in the finance systems roadmap • Monitor product performance and metrics and gather feedback to inform continuous improvement Knowledge & Skills: Essential Certified Product Owner. • Basic understanding of how Cloud technologies support modern Products. • Understands and have worked with modern delivery practices (Agile and Product). • Knowledge of maritime desirable. • Knowledge of finance processes and accounting software desirable (Record to Report, Procure to Pay, Bank Reconciliation, FX trades) Strong partner approach – collaborative and pro-active in finding solutions. • Excellent communication, presentation, and facilitation skills. • Research and analytical capability to track product usage and trends. • Problem-solver and solution focused to quickly identify issues and options. Product ownership / management experience in a large, multi-national organisation. • Working with outsourced / offshore delivery teams. • Designing and delivering seamless user experiences through user-centric design • Experience using. JIRA/Confluence or similar. • Understands and have worked with modern delivery practices (Agile and Product).

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Contract type: Permanent/Full time Main Purpose of Job The Marine Supply Chain Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the company’s financial stability and growth Key Accountabilities Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Supply Chain Manager and Supervisor, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Daily tracking of cash flow and allocating the fund receipt from client against the payment made to Port agents / Vendors. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Supply Chain Manager with ad-hoc tasks to support team objectives. Essentials Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). Fresher or 1-2 years of experience in accounts receivable, credit control, customer service, or accounting Strong communication and interpersonal skills, with the ability to work with cross-functional teams. Good understanding of accounting principles and practices. Educated to degree or equivalent level. Strong mathematical skills Desirables Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work Experience in a multinational company or fast-paced environment. Show more Show less

Main Purpose of Job : The Position directly reports to Finance Manager and is required to functionally report to the Finance Supervisor. The position is responsible for follow ups on AR function of the company and support key finance functions including reconciliations, ledger management, and working capital monitoring, while also acting as a reliable backup for accounts payable activities. Key Accountabilities: Day to Day Operational Finance Data Entry of Day to Day transactions in unit 4 Preparation of Bank Reconciliation Statements Prepare and review general ledger (GL) entries and ensure proper classification of transactions. Well Versed with Day to day routine operational Finance Work, TDS, Bank reconciliation, AP/ARreconciliation, Maintaining Accurate Financial Records as per Principles of Accounting, I -GAAP in Unit- 4 (Preferably from Shipping Industry Background) Accounts Payable Act as a backup for the AP function, including invoice processing, payment runs, and supplier coordination. Vendor SOA Reconciations Support the cash flow analysis process by assisting in forecasting inflows and outflows and identifying liquidity gaps. Receivables Management Debtor Following up (SOA sharing and follow up on FDA queries) Timely escalation of invoices/FDA queries to the respective stakeholders Receipt processing on agreed timelines. Preparation and maintenance of customer account Reconciliations Month end Reporting Ensuring Monthend deliverables are achieved w.r.t. Bank reconciliations Ensuring all Vendor Invoices are accounted for the month Preparing monthly Overhead Provisions Assisting in TB upload and MIS reporting during monthends. Audit and Compliance Management Manage and support for all internal, statutory and Government audits and ensure expectations are met with no adverse comments. Support internal and external audit processes by providing required documentation and explanations. Tax Management Being a back up person for computation and filling of tax returns in coordination with FM/Supervisor. Ensure GST returns are accurate, timely submission and payments happen on due date. Assist Supervisor during Tax Audits in collaborating with tax heads Key Deliverables: Strong attention to detail and numerical accuracy. Analytical mindset with problem-solving capabilities. Excellent organizational and time management skills. Effective communication and team collaboration. Ability to handle multiple priorities under tight deadlines. Knowledge, Experience and Skills: Essential: ERP experience Microsoft Excel Part-qualified in CA or any finance degree. Desirable: Proven track record in setting and streamlining

Main Purpose of Job The Marine Supply Chain Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the companys financial stability and growth Key Accountabilities Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Supply Chain Manager and Supervisor, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Daily tracking of cash flow and allocating the fund receipt from client against the payment made to Port agents / Vendors. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Supply Chain Manager with ad-hoc tasks to support team objectives. Essentials Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). 2-3 years of experience in accounts receivable, credit control, customer service, or accounting Strong communication and interpersonal skills, with the ability to work with cross-functional teams. Good understanding of accounting principles and practices. Educated to degree or equivalent level. Strong mathematical skills Desirables Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work Experience in a multinational company or fast-paced environment.

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices – In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management.Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services? We believe in building a diverse andhigh-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidatewill be expected to demonstrate and fully adopt these: Global Perspective -We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress -we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

Who we are? At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: To submit EUICS/GAMS related manifests by the way of entering data in the designated online systems within the defined customs time frames on behalf of clients. Duties and Responsibilities: Ensuring that the data provided by the clients is entered in the appropriate online systems as per defined KPIs with accuracy. Liaising with the clients, Master of vessel and Agents for any missing / additional information required to complete manifest submission formalities. Informing all relevant parties on completion of defined milestones. Liaise and attend to any queries from the Owners / Operators, Master, Customs and performing offices Flexible and willing to work in shifts in a 24/7 set up in order to cover and manage daily work volumes. Keeping operational files updated with required information. Bring innovative ideas in developing the processes handled. Alerting the Team Leader / Sr. Executive when any issue arises in filing of manifest in the online systems. Preparing reports as required. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. Teamwork To proactively collaborate with and support colleagues by adopting the spirit of teamwork. To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers. To work with all colleagues in a friendly, business focused, proactive and cooperative manner. QHSSE - Quality, Health, Safety, Security and Environment (mandatory requirements): Accountable for ensuring that an appropriate assessment of Health, Safety, Security and Environment (HSSE) risk is included as part of work planning. Accountable for implementation and monitoring of actions to mitigate risk and enhance controls within area of responsibility to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder. Ensure full compliance with and implementation of, the ISS HSSE Management System. Ensure that appropriate resources are allocated to control HSSE risk. Accountable for ensuring that clear, appropriate and timely communication channels are put in place to report and manage HSSE risk. Key Deliverables: Knowledge/Skills /Experience Proficient with Microsoft Office (Word, Excel, PowerPoint) Basic understanding of Shipping industry and shipping terms (would be added advantage) Knowledge on Shipping operations, B/L and Manifest Good communication skills: Verbal & Written. Honest, transparent, and trustworthy Customer Focus Decision Making Flexibility Teamwork Initiative Interpersonal Skills Thoroughness Accountability Exposure to shipping will be added advantage. Diploma in Shipping Operations

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Contract type: Permanent/Full time Main Purpose of Job The Marine Supply Chain Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the company s financial stability and growth Key Accountabilities Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Supply Chain Manager and Supervisor, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Daily tracking of cash flow and allocating the fund receipt from client against the payment made to Port agents / Vendors. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Supply Chain Manager with ad-hoc tasks to support team objectives. Essentials Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). Fresher or 1-2 years of experience in accounts receivable, credit control, customer service, or accounting Strong communication and interpersonal skills, with the ability to work with cross-functional teams. Good understanding of accounting principles and practices. Educated to degree or equivalent level. Strong mathematical skills Desirables Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work Experience in a multinational company or fast-paced environment.

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Contract type: Permanent/Full time Main Purpose of Job The Marine Supply Chain Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the company’s financial stability and growth Key Accountabilities Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Supply Chain Manager and Supervisor, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Daily tracking of cash flow and allocating the fund receipt from client against the payment made to Port agents / Vendors. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Supply Chain Manager with ad-hoc tasks to support team objectives. Essentials Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). Fresher or 1-2 years of experience in accounts receivable, credit control, customer service, or accounting Strong communication and interpersonal skills, with the ability to work with cross-functional teams. Good understanding of accounting principles and practices. Educated to degree or equivalent level. Strong mathematical skills Desirables Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work Experience in a multinational company or fast-paced environment. Show more Show less

Who we are? At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Working in collaboration with the Product Manager and other Product Owners, within your business stream; take ownership of requirements from elicitation until ready, prioritise the backlog in line with the wider product goals and strategy for the squad and represent users throughout the entire development lifecycle Duties and Responsibilities: Break down high-level features into epics and detailed user stories with clear acceptance criteria facilitating development understanding that meet the definition of ready. Continuously refine and align the backlog with changing customer needs and business goals. Curate and prioritize the product backlog, leading sprint refinement, estimation and planning sessions supported by the Scrum Master. Collaborate with Product Managers and other Product Owners to ensure alignment in the holistic product delivery lifecycle. Lead the planning and coordination of UAT sessions. Work with the scrum team to implement stories and ensure the definition of done is met. Be available to provide real-time clarification and decisions during development, addressing any ambiguities or uncertainties. Collaborate with support to keep SOP’s up to date and help investigate detailed issues that require deep product knowledge. Ensure the sprint backlog is healthy and covers capacity for multiple sprints. Understand and analyze the usage of the product through data to inform future developments and to validate value / benefits of implemented features. Communicate effectively and act as a bridge between stakeholders, customers, and the development team to ensure features are fit for purpose, changes are understood, feedback is gathered, and expectations are managed. Collaborate with support to; keep SOP’s up to date, and help investigate detailed issues that require deep product knowledge (L3 support issues & P1-P3 incidents). Foster a collaborative team culture, championing continuous learning and development. Oversee the successful launch and adoption of new features and functionalities Ensure that all stakeholders are kept informed of the progress, risks, and changes in the finance systems roadmap Monitor product performance and metrics and gather feedback to inform continuous improvement Knowledge & Skills: Essential Certified Product Owner. Basic understanding of how Cloud technologies support modern Products. Understands and have worked with modern delivery practices (Agile and Product). Knowledge of maritime desirable. Knowledge of finance processes and accounting software desirable (Record to Report, Procure to Pay, Bank Reconciliation, FX trades) Strong partner approach – collaborative and pro-active in finding solutions. Excellent communication, presentation, and facilitation skills. Research and analytical capability to track product usage and trends. Problem-solver and solution focused to quickly identify issues and options. Product ownership / management experience in a large, multi-national organisation. Working with outsourced / offshore delivery teams. Designing and delivering seamless user experiences through user-centric design Experience using. JIRA/Confluence or similar. Understands and have worked with modern delivery practices (Agile and Product). Show more Show less

Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. Role Summary: We have an exciting opportunity for a Talent Acquisition Administrator to join our Talent Services Team. We are looking for a proactive and detail-oriented Talent Administrator to enhance and manage daily recruitment-related activities. This position includes overseeing new hire records, documentation, and supporting the overall administration of HR policies and procedures. The ideal candidate should have a solid understanding of Talent Acquisition Administration and be enthusiastic about assisting with broader HR functions. Contract: Permanent Location: Mumbai-Airoli, India (Hybrid) In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future. Key Duties and Responsibilities: Oversee comprehensive recruiting administration, encompassing pre-onboarding data and documentation. Support recruitment activities by coordinating interview schedules and gathering candidate documentation. Assist the Talent Acquisition Team in maintaining new joiners details. Ensuring candidate applications are entered into the system for interviews. As and when required, support the recruitment team in sourcing candidates from relevant platforms. Coordinating with new joiners for their pre-offer & pre-onboarding documentation Ensure that the new hire information is entered into the software before their start date Maintain precise and correct employee records within HR systems and files. Prepare Human Resources-related reports and Management Information Systems (MIS) as necessary. Collaborate with internal departments (IT, hiring managers, Administration) to facilitate a seamless employee experience. Who You Are: One to two years of experience in a human resources, talent acquisition, or administrative human resources role. Proficient knowledge of HR Information Systems (HRIS) or employee management systems. Holds a bachelor s degree in human resources, Business Administration, or related field. Demonstrated proficiency in Microsoft Office Suite, particularly Excel and Word. Possesses strong organizational and multitasking capabilities. Excellent written and verbal communication skills. Ability to work flexibly; office/home. You Will Receive: A competitive salary Career development and progression opportunities Values Award celebration events Team building days Plus, much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. #WeAreInchcape Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1 #LI-Hybrid

Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. Role Summary: We have an exciting opportunity for a Talent Acquisition Administrator to join our Talent Services Team. We are looking for a proactive and detail-oriented Talent Administrator to enhance and manage daily recruitment-related activities. This position includes overseeing new hire records, documentation, and supporting the overall administration of HR policies and procedures. The ideal candidate should have a solid understanding of Talent Acquisition Administration and be enthusiastic about assisting with broader HR functions. Contract: Permanent Location: Mumbai-Airoli, India (Hybrid) In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future. Key Duties and Responsibilities: Oversee comprehensive recruiting administration, encompassing pre-onboarding data and documentation. Support recruitment activities by coordinating interview schedules and gathering candidate documentation. Assist the Talent Acquisition Team in maintaining new joiners' details. Ensuring candidate applications are entered into the system for interviews. As and when required, support the recruitment team in sourcing candidates from relevant platforms. Coordinating with new joiners for their pre-offer & pre-onboarding documentation Ensure that the new hire information is entered into the software before their start date Maintain precise and correct employee records within HR systems and files. Prepare Human Resources-related reports and Management Information Systems (MIS) as necessary. Collaborate with internal departments (IT, hiring managers, Administration) to facilitate a seamless employee experience. Who You Are: One to two years of experience in a human resources, talent acquisition, or administrative human resources role. Proficient knowledge of HR Information Systems (HRIS) or employee management systems. Holds a bachelor’s degree in human resources, Business Administration, or related field. Demonstrated proficiency in Microsoft Office Suite, particularly Excel and Word. Possesses strong organizational and multitasking capabilities. Excellent written and verbal communication skills. Ability to work flexibly; office/home. You Will Receive: A competitive salary Career development and progression opportunities Values Award celebration events Team building days Plus, much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - we connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. #WeAreInchcape Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. Show more Show less