Who we are At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Assist Group Treasury VP/Head of Treasury/Manager in ensuring that all daily/monthly Treasury requirements (Cash Mngt/ Payments/MT940/ BAM / KYRIBA [TMS] project) are completed in a timely and efficient manner. Help ensure that all KPI targets and SLA requirements are achieved by applying a proactive approach and placing emphasis on key target accounts. Manage all Kyriba-related reports / Queries / IT support. Liaise with internal teams/banking partners and LPA to ensure swift resolution to queries Adhere to and promote group policies, processes and ethics and compliance practices. Responsibilities and Accountabilities Managing global treasury activities, including Daily Cash balance, Weekly cash balance, Cash Pooling/sweeping. Overseeing cash and liquidity management through cash flow planning and forecasting. Collaborate with regional teams to gather insights and improve forecasting accuracy. Prepared and presented treasury reports to senior management and stakeholders Managing banking relationships Facilitate all company s bank accounts, including new account opening, closing, and changing signatory Address, and resolve inquiries from various departments Manage the Treasury Back-office team, oversee daily operations, and approve payments and disbursements. Present the various treasury reports (working capital cost, limits, utilization, cash flow projections, liquidity analysis, ratios, bank charges, forex gain/ loss, etc.) every month. Bank Portal Administration/Conducting the user access review periodically. Liaise with IT and provide support for testing and rollout of new TMS and upgrades. Implement a global netting process for inter-company settlements to optimize cash management. Identify and recommend opportunities for process improvement and risk control development Make decisions and resolve issues to meet business objectives Driving treasury-specific projects/initiatives across the region Stay updated on banking products, services, and industry practices to identify opportunities for improvement. Developing and maintaining operational processes through documentation updates and cross-training Requirements: Master s degree in accounting, finance or a similar field. A minimum of 10 years experience in Treasury - Payments / Cash Mngt / FX / Account Management / MIS. Experience with financial management systems, such as Hyperion, Unit4, and KYRIBA / MDM. Exceptional analytical and problem-solving skills. Excellent verbal and written communication skills. Strong time management and organizational abilities. Knowledge, Experience, & Skills Experience at Business Unit level with excellent communication skills Ability to meet deadlines through good time management and allocation of priorities Accounting backgrounds to understand basic book-keeping (debit/credit) #LI-DNI

Who We Are: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. Role Summary: Main Purpose of Job Understand the CLS Product Delivery and standard Operating Procedure, and support the team in liaising with the Principal Local performing office. Ensure that the CLS Application is duly updated all the time as per the defined process. Ensure receipt of PDA from Performing Offices and dispatch of the same to Principals. Highlight any issues arising from day-to-day operations and escalate to the Team Leader / Line Manager as required. In case of any urgent requirement from the principal alert the performing offices and inform the Line Manager. Accountable for ensuring that an appropriate assessment of Health, Safety, Security, and Environment (HSSE) risk is included as part of work planning. Accountable for implementation and monitoring of actions to mitigate risk and enhance controls within the area of responsibility to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder. Ensure full compliance with and implementation of the ISS HSSE Management System. Ensure that appropriate resources are allocated to control HSSE risk. Accountable for ensuring that clear, appropriate and timely communication channels are put in place to report and manage HSSE risk. Full utilization of Inchcape systems as per ISS Standard Operating Procedures. Ensure teams are accurately inputting operational and commercial information into Inchcape systems in a timely manner. Ensure sales leads/data are input into salesforce. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. Key Deliverables: Customer Focus Decision Making Flexibility Influencing Others Initiative Interpersonal Skills Planning and Organizing Relationship Building Verbal Written Communication.

W ho Are We: At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations. Main Purpose of Job Coordinating the payment approval process, ensuring accurate and timely execution Manage the bank payment queries due to KYC/sanctions/compliance Own the daily/weekly reporting of cash balances, ensuring adherence to KPI group targets Strong knowledge of finance and treasury management systems (Kyriba), providing support to ensure the systems are operating as expected Be seen as an expert for Treasury-related issues, with both internal and external stakeholders Ensure strict adherence to Treasury-related policies across the group. Specific responsibilities: Managing global treasury activities including daily/weekly cash reporting. Ensuring efficient cash liquidity through key metrics Preparing weekly cash forecasting and taking necessary actions. Working with local teams to improve accuracy Preparing and presenting treasury reports to senior management and stakeholders Managing global banking relationships and keeping abreast of new bank products Bank account management (opening, closing, mandate updates, KYC, products and pricing) Key member of the back-office team to initiate/approve various payments and daily operations Taking the lead on analyzing key treasury reporting (e.g. bank fee reductions, maximize interest receivable returns, optimizing liquidity cash management) Bank portal administration and conducting user access reviews Collaborate with IT to provide support for Kyriba upgrades, bank statement integration (CAMT 053/MT940) and payment automation Working with Group Finance, assist with the settlement of intercompany loans, transfer pricing, recharges, and dividends Identify and recommend opportunities for process improvement and risk mitigation Drive treasury-specific projects/initiatives across the region Developing and maintaining operational processes, ensuring policies remain up to date. Key Deliverables Performance objectives agreed annually Contribute to Treasury cash management and PL KPI s Assisting with the smooth operation of banking platforms across the group. Essential Experience at the Business Unit level with excellent communication skills Ability to meet deadlines through good time management and allocation of priorities Accounting backgrounds to understand basic book-keeping (debit/credit). Process orientated Experience working in a pressurized environment as tasks are critical. Master s degree in finance, banking, or a similar field #LI-MB1

Key Accountabilities Execute data extraction processes from various sources including ERP systems, Middleware, banking portals, and historic invoices. Perform thorough data cleansing activities, including removing duplicate records, standardizing data formats, and correcting errors across all extracted datasets. Conduct comprehensive data validation procedures using a variety of online and in-house tools to ensure data accuracy and compliance with established standards. Carry out detailed data comparisons between existing data and newly gathered information, highlighting discrepancies for further investigation. Develop and maintain detailed documentation of data gathering and cleansing processes. Assist in creating and maintaining a centralized repository of supporting evidence for data changes in SharePoint and Excel. Advanced Excel skills, including expertise in VLOOKUPs, formulas, and data manipulation techniques. Collaborate with local finance teams to gather and verify data from various sources, including banking portals and offline databases. Support data migration and integration projects, ensuring data consistency across systems. Participate in the implementation of automated data cleansing processes. Assist in data loading processes into middleware systems across different environments. Essential: ( Knowledge, Experience & Skills) Bachelor's degree Strong experience with data analysis, data quality management tools, and data cleansing techniques Basic understanding of SQL and database management systems Familiarity with MDM concepts and best practices Experience with data extraction and transformation techniques. Strong attention to detail and analytical skills Strong communication skills working with people from different cultural backgrounds.

Independently manage and drive collections Is expected to perform autonomously, initiate and manage complex cross-functional tasks, manage workload, and establish priorities. Is expected to set policies and procedures, maintain compliance, and implement best practices. Manage, coach, and develop direct reports and play a significant role in the career development of the team Engage in performance management to ensure each collector maintains a relevant skill level to perform the role Drive the Organization s Collections Strategy, improve efficiency, and implement collections tools and automation. Direct and control operational activities and ensure alignment with organizational processes, strategies, and methodologies Exploring upstream and downstream improvement opportunities by working with business partners, identifying root cause analysis, and building long-term solutions Work in partnership with relevant stakeholders to ensure collections activities are occurring following agreed KPIs. Build long-term customer relationships to improve the collection lift cycle. Building operational metrics and KPIs Ability to lead and contribute to other process areas like SOA creation and DA process Demonstrate ability to meet deadlines while managing BAU and other initiatives. Who you are: A strong individual with good communication skills believing in engagement and building stakeholder relationship Collections management skills and behaviors which develop and sustain collections long term strategies. Technical knowledge and practice - care and conservation Effective time management Dynamic to the organization changes Self-driven individual who can align with organizational goals and grow within the company Team-management experience (10 + years)

Duties and Responsibilities: Complete the HR induction and mandatory trainings assigned through My Learning Understand the process & System [Optic] by completing the related training. Understand the assigned customers’ requirements & deliverables. Appoints correct performing office while creating Optic appointment. Ensure that Optic duly updated basis jobs & email being attended. Ensure receipt of Proforma DA [PDA] / Close Estimate [CE] from Local Performing Offices and scrutinize the PDA/CE as per agreed rates and dispatch of the same to Principal. Highlight any issues arising from day-to-day operations and escalate to Senior Executive /Supervisor / Assistant Manager as and when required. In case of any urgent requirement from the principal alert the performing offices and inform the Supervisor / Assistant Manager Ensure sales leads/data are brought into attention of Supervisor / Assistant Manager. Inchcape Systems Full utilization of Inchcape systems as per ISS Standard Operating Procedures. Ensure team are accurately inputting operational and commercial information into Inchcape systems in a timely manner. Teamwork To proactively collaborate with and support colleagues by adopting the spirit of teamwork. To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers. To work with all colleagues in a friendly, business focused, proactive and cooperative manner. Knowledge Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Preferred Shipping Background Skills Good communication skills: Verbal & Written. Honest, transparent, and trustworthy Proactive, dynamic, and innovative Education & Experience Minimum Education Qualification: Graduation Minimum 1 year experience from relevant industry or Fresher

Main Purpose of Job: Disbursement Accounts [DA] Executive is responsible for the accurate and timely processing of DAs received from various Inchcape offices as well as third-party agents for Crew Logistic business. Key Accountabilities: As part of the DA processing team, the individual would be accountable for Checking of DAs received from various offices against agreed tariffs of the client. In case of any discrepancy with rates or supporting documents; query the same with a local office. Complete the DA coding as per set process. On receipt of the rate of exchange from the Global Funding office ensure the posting of all DAs Vouching of the Final DA i.e. putting USD amount and arranging voucher nos. as per summary sheet. Uploading FDA copies on ODA where applicable. Reporting FDA copies as per customer requirements Ensure CLS HUB is timely and accurately updated at all stages of DA processing. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. Ensure the escalation matrix is followed as per the SOP. Make sure that FDAs are proceeding within the TAT Resolving End to end queries related to the local office and customer within the defined timeframe with the assistance of Sr. Executive or Supervisor Key Deliverables: Ensure all DAs are in line with service requests from the client and checking of supporting documentation. Create Final DA in following client requirements. Assisting Sr. Executive and Supervisor with DA submission reporting Required Knowledge Essential: Proficient with Microsoft Office (Word, Excel) Should know about Outlook & its functions. Should have basic accounting knowledge. Good in written and spoken English Customer service mindset Desirable: Basic understanding of Shipping terminologies. Maritime industry knowledge Port Agency work Education and Professional Qualifications: Essential: Graduate in any stream (Preferably B.Com)

Main Purpose of Job: Disbursement Accounts [DA] Executive is responsible for the accurate and timely processing of DAs received from various Inchcape offices as well as third-party agents for Crew Logistic business Key Accountabilities: As part of the DA processing team, the individual would be accountable for Checking of DAs received from various offices against agreed tariffs of the client. In case of any discrepancy with rates or supporting documents; query the same with a local office. Complete the DA coding as per set process. On receipt of the rate of exchange from the Global Funding office ensure the posting of all DAs Vouching of the Final DA i.e. putting USD amount and arranging voucher nos. as per summary sheet. Uploading FDA copies on ODA where applicable. Reporting FDA copies as per customer requirements Ensure CLS HUB is timely and accurately updated at all stages of DA processing. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. Ensure the escalation matrix is followed as per the SOP. Make sure that FDAs are proceeding within the TAT Resolving End to end queries related to the local office and customer within the defined timeframe with the assistance of Sr. Executive or Supervisor. Key Deliverables: Ensure all DAs are in line with service requests from the client and checking of supporting documentation. Create Final DA in following client requirements. Assisting Sr. Executive and Supervisor with DA submission reporting Essential: Proficient with Microsoft Office (Word, Excel) Should know about Outlook its functions. Should have basic accounting knowledge. Good in written and spoken English Customer service mindset Desirable: Basic understanding of Shipping terminologies. Maritime industry knowledge Port Agency work Education and Professional Qualifications: Essential: Graduate in any stream (Preferably B. Com) #LI-MB1

Main Purpose of Job The purpose of this key role is to support the indirect (internal) procurement and sourcing activities across the global Inchcape business. Working closely with the Procurement Support Manager, Regional CEOs, and cost centre owners, the role includes implementing the indirect procurement strategy for the business, supporting a sustainable cost reduction programme, leading vendor negotiations, and providing spend and savings transparency to all stakeholders. This role will focus on delivering cost savings to the business through contract negotiation and challenging internal processes and behaviours, and the implementation of long term spend governance. Key Accountabilities Support the CPO and Procurement Support Manager in the implementation of the indirect procurement strategy and ensuring alignment with wider business objectives. Ensure Group Procurement provides efficient and effective support to the regional businesses and central cost centres. Support the indirect procurement strategy to challenge and lower internal costs through vendor negotiation, review of product/service necessity, and challenging processes and behaviours. Take full responsibility for categories and vendors under your control. Proactively engage with relevant business units to undertake category reviews prior to renewal and ensure effective cost control and management. Source and evaluate new vendors with, or on behalf of, the local business units. Lead negotiations with vendors across specific indirect spend categories, and providing support to others who undertake negotiations locally. Monitor and manage implemented contracts to ensure consistent performance. Ensure assigned objectives and KPIs are achieved, and a consistently high level of service is delivered to internal stakeholders. Provide monthly reports to track savings, cost avoidance, and forecast any increases. Drive innovation to facilitate efficiencies and consistently lower our cost base. Liaise with internal and external stakeholders. Ensure indirect procurement compliance throughout the organisation. Educate vendors on the Inchcape business and the Companys requirements, policies and terms and conditions. Any other duties as required by the Procurement Support Manager. Key Deliverables As per Performance Objectives, which are reviewed on an annual basis. Direct Global Service Support Ethics & Integrity Organizational Commitment Planning and delivery Analytical thinking Key Adaptability and Change Influencing Innovative Project Management Risk Analysis Inter-cultural competence Management Business Acumen Connecting Business, Strategy & Geography Decision Making Establish Focus Managing Change Shares the Vision Managing Performance Knowledge, Experience & Skills Essential Minimum 5 years previous experience in a senior procurement role Experience in or exposure to the indirect or facilities management sector Experience of leading complex tender processes Knowledge and experience of contract and supply chain risk management Experience of vendor auditing Excellent communication skills and the ability to build relationships with key stakeholders and customers across multiple countries and cultures Self-starter and an innovative mindset Ability to work under minimum supervision Strong ethical values and knowledge of supply chain governance and compliance Excellent written and spoken English • Experience in large scale, complex, global service organization Experience in or exposure to the maritime industry Experience in negotiating port service contracts, such as towage Experience in implementing change management across a global organization Education and Professional Qualifications Essential Educated to degree or equivalent level. Other Requirements Essential • Eligibility to work in the relevant office location • Strong leadership skills • Excellent written communication skills in English • High personal standards • Team player • Ability to travel extensively • Empathy • Diplomacy • Moral courage • Desire for excellence • Ability to multi-task

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Knowledge, Experience & Skills Essential • 5 years of Development Background and 5 Years ITIL Experience In Incident, Problem, Change processes. • 7+ years of experience in IT Application Support and Service delivery • Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. • Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. • Experience of creating and maintaining a project plan • Excellent analysis and problem-solving skills •Education to degree level or able to offer the equivalent in terms of professional training and experience. • ITIL Certification • Ability to Travel internationally • This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. • IT application Early Life Support experience. • Experience in global organisation and services. • IT partner / vendor management. • Experience in Zoho Service desk. • Accreditation or qualification in a computing discipline. • Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. • Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

Main Purpose of Job Assist Global Finance Hub Team and Corporate Treasury Supervisor/Team leader in ensuring that all daily/monthly banking requirements (payments and receipts) are completed in a timely and efficient manner Help ensure that all KPI targets and SLA requirements are achieved by applying a proactive approach and placing emphasis on key target accounts. Manage all customer related issues effectively. Liaise with internal teams / banking partners and LPA to ensure swift resolution to queries Adhere to and promote group policies, processes and ethics and compliance practices. Key Accountabilities Maintain existing relationships and further develop and expand relationships with Principals (along with team leaders), ISS and 3rd party Agents Keep record of critical communication for audit trail Adhere to already existing processes Specific responsibilities and accountabilities focused on BANKING as follows: Download and upload all bank statements into Unit 4 platform on daily basis Correctly post incoming funds into accounting systems, ensuring correct method is used to ensure integrations with operational systems are not effected Match incoming funds with invoices on AR ledger to ensure AR is as accurate as possible Enter payments (from pre-existing templates) into the online banking/payments systems on a daily basis to meet agreed performance criteria Ensure LOBDs provided meet acceptable criteria before setting up new templates for approval Post manual payments into the accounting system on a daily basis Regularly monitor the reconciliation of the bank nominals to prepare for month end processes Request/provide swift copies/payment confirmations when required. Ensure all banking queries are resolved in a timely and efficient manner; with regular follow up to close matters Providing documentation to banking platforms using information in operational systems Follow stopped payment process to ensure all parties are made aware to manage business expectations Month end bank reconciliation Maintain working relationships internally with ISS service centers and colleagues in work location and maintain relationships with external customers Ensure all banking queries are resolved in a timely and efficient manner; with regular follow up to close matters Ensure adherence to group policies on Treasury, Accounting, Internal Controls, Ethics & Compliance and HR. Key Deliverables Performance Objectives agreed on an Annual basis Customer Satisfaction Meeting Team Targets Essential Experience at Business Unit level with excellent communication skills Ability to meet deadlines through good time management and allocation of priorities Accounting backgrounds to understand basic book-keeping (debit/credit) GCSE educated or equivalent (minimum) Always showing a pro-active approach to work. Desirable • Process orientated • Experience of working in a pressurized environment as tasks are time-critical

Main Purpose of Job Inchcape Shipping Services is currently in the process of a large-scale, multi-year digital transformation program. As part of this, we are looking for a candidate to manage the early life support model to ensure a smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support Analyst, you will oversee service support, specifically investigation and identifying problems and reporting on defects within the hypercare process, and engaging with product and development teams to ensure products are in a fit state to transition into business-as-usual support. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data, and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your input will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability, with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for hypercare critical business applications, for day-to-day operations, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Follow the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the hypercare application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally . Key Deliverables Provide support to new products during pilot, go-live, and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions. Essential 5 Years of ITIL Experience - In Incident, Problem, and Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively. to users at all levels, and careful attention to detail. Flexible I n meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills Knowledge on SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, or Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organizations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. ITIL Certification

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Hours: Rotating shift pattern based on Business Needs (UK shifts) Contract type: Permanent/Full time Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the master data analyst role in our hypercare team is to ensure the accuracy, quality, and consistency of master data within our organization. This role involves working with various stakeholders to understand their data needs and requirements, analysing data sources to identify discrepancies or errors, and developing processes and procedures for managing and maintaining master data.This is a great opportunity to work with a technology portfolio that s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies.You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Key Accountabilities Collaborating with business units to understand data requirements and ensure data is accurate and reliable. Identifying and resolving data quality issues through data profiling, analysis, and cleansing. Implementing data quality tools and technologies to improve data accuracy and consistency. Providing training and support to end users on data processes and standards. Performing data audits and compliance checks to ensure data meets regulatory requirements. Managing data migration and integration projects to ensure data consistency across systems. Developing reports and dashboards to monitor data quality and performance. Frequent data quality checks. Key Deliverables Experienced in Data analytics skill set. Experienced in any data analytical tool. Experienced in data cleansing. Provide support to new products during pilot, go-live, and handover to BAU support. Data quality assurance. Data Analytics and reporting. Data migration / Integration mapping. Training / Knowledge transfer to BAU support. Continuous Improvement Assisting to the automation process. Responsible for data implementation in TEST/UAT/LIVE. Essential 5+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills. Education to degree level or able to offer the equivalent in terms of professional training and experience. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organisations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. ITIL Certification MDH certification (Dell Boomi) Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. In return, we will offer you: Annual leave entitlement plus bank holidays Life assurance cover Remote GP and second medical opinion service, which gives you and your family members that live in the same household timely access to medical advice 24/7, 365 days a year Contributory company pension scheme Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health Career development and progression opportunities, including travel to other Inchcape port locations across the UK Financial support to complete ICS Shipping qualifications Values Award celebration events Team building days Plus much more! Why Inchcape Shipping Services We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit-for-purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare Application Support SME, you will gain an in-depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigations and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that s modern and constantly developing, furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical, logical, and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalating to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring a smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring a smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally. Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within the SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical,l or operational) Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions. Essential Minimum 7 years of Development Background Good exposure to ITIL practices - In Incident, Problem, and Change processes. Exposure to IT Application Support and Service delivery functioning Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work , as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX, and JavaScript. Exposure to SAAS integration Expertise in PostgreSQL and SQL Server. Exposure to any middleware platforms like MuleSoft, WebMethods, and Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. This role requires out-of-hours support and on-call. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in a global organisation and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience with enterprise-level applications will be an advantage. Six Sigma/Lean Green Belt. COBIT certified. Plus much more! Why Inchcape Shipping Services We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. #LI-MB1

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multiyear digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio that’s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Contribute to the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential Knowledge, Experience & Skills 5 Years ITIL Experience – In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience of creating and maintaining a project plan Excellent analysis and problem-solving skills Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification Ability to Travel internationally This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. Show more Show less

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential 5 years of Development Background 5 Years ITIL Experience In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX and Java script. SAAS integration Expertise in PostgreSQL and SQL server. Exposure to any middleware platforms like MuleSoft, Web methods, Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

Job Purpose: This position is responsible for managing credit collections for Global region by handling accounts receivable, handling collections and maintain data. The position would also be expected to optimize processes and collection operations to reduce costs and effort. A/R (Accounts Receivable) Invoice Percentage Current of at least 99%. Meet monthly cash forecast by 100% or above through up-to-date follow-ups and collections of past dues. Duties and Responsibilities: Collect customer payments in accordance with payment due dates • Reviews and prioritizes open accounts for collection efforts • Role of mentor and back up for the associates in charge of and bringing them up the learning curve. • Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented. Based on customer responses, recommend, and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage associates from other departments, e.g., commercials, sales, operations, etc. • Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied. • When necessary, escalate collection problems to Management and/or Sales Team to assist in collection/resolution process. • Approve and authorize release of orders according to credit line and payment history within established guidelines. • Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team. • Work on special projects, e.g., account clean up, as needed • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable collection reports. • Provide timely follow-up on payment arrangements • Process Payments & Refunds as applicable • Resolve billing and customer credit issues • Update account status records and collections effort • Report on collection activity and accounts receivable status • Mail correspondence to customers to encourage payment of delinquent accounts. Essential: Articulate with good communication and presentation skills Strong analytical capabilities Microsoft excels proficient Good inter-personal skills and with a hands on approach Ability to work independently without much supervision Resilient, pragmatic and hardworking Structured thinker, good on both strategy and detail Can be rapidly effective in a matrix structure Demonstrated the ability to balance multiple changing priorities in a highly dynamic. Graduates or Postgraduates in the field of Finance or Commerce. Experience in Shipping/Logistics would be an added advantage. Character and Personal Qualities: Role specifics: Determined, drive to see things through to completion at pace, willingness to challenge stakeholders Flexible, ability to manage multiple priorities and pressure Inquisitive, interest in understanding underling business drivers Inchcape’s Clarified Personality: Assertive, point the way provide solutions and lead by example Articulate, share expertise, knowledge and opinions with passion and precision Uncomplicated, smooth, and efficient service. QHSSE – Health, Safety, Security and Environment (Mandatory requirements) Championing appropriate health, safety, security, and environment (HSSE) risk assessments becomes part of the company culture. • Accountable for the implementation and monitoring of actions that mitigate risk and enhance controls/processes, to ensure that QHSSE of all Inchcape Stakeholders are known and staff/suppliers/crew feel empowered and accountable for their own safety. • Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System. • Ensure that appropriate resources are allocated to control QHSSE risk. • Accountable for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk.

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Hours: Rotating shift pattern based on Business Needs (UK shifts) Contract type: Permanent/Full time Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the master data analyst role in our hypercare team is to ensure the accuracy, quality, and consistency of master data within our organization. This role involves working with various stakeholders to understand their data needs and requirements, analysing data sources to identify discrepancies or errors, and developing processes and procedures for managing and maintaining master data.This is a great opportunity to work with a technology portfolio that’s modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies.You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Key Accountabilities Collaborating with business units to understand data requirements and ensure data is accurate and reliable. Identifying and resolving data quality issues through data profiling, analysis, and cleansing. Implementing data quality tools and technologies to improve data accuracy and consistency. Providing training and support to end users on data processes and standards. Performing data audits and compliance checks to ensure data meets regulatory requirements. Managing data migration and integration projects to ensure data consistency across systems. Developing reports and dashboards to monitor data quality and performance. Frequent data quality checks. Key Deliverables Experienced in Data analytics skill set. Experienced in any data analytical tool. Experienced in data cleansing. Provide support to new products during pilot, go-live, and handover to BAU support. Data quality assurance. Data Analytics and reporting. Data migration / Integration mapping. Training / Knowledge transfer to BAU support. Continuous Improvement Assisting to the automation process. Responsible for data implementation in TEST/UAT/LIVE. Essential 5+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Experience in creating and maintaining a project plan Excellent analysis and problem-solving skills. Education to degree level or able to offer the equivalent in terms of professional training and experience. Desirable Knowledge of the shipping/port agency domain. IT application Early Life Support experience. Experience in global organisations and services. IT partner/vendor management. Experience in Zoho Service Desk. Accreditation or qualification in a computing discipline. ITIL Certification MDH certification (Dell Boomi) Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage. In return, we will offer you: Annual leave entitlement plus bank holidays Life assurance cover Remote GP and second medical opinion service, which gives you and your family members that live in the same household timely access to medical advice 24/7, 365 days a year Contributory company pension scheme Full Employee Assistance Programme including access to care support covering work, family, relationships, money, and health Career development and progression opportunities, including travel to other Inchcape port locations across the UK Financial support to complete ICS Shipping qualifications Values Award celebration events Team building days Plus much more! Why Inchcape Shipping Services? We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry. Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective - We connect the world and see the bigger picture. The Power of People - we rely on the strength of local agent knowledge and relationships. Progress - we adopt new thinking and push for positive change in our industry. Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. Additional Information: Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location. To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them. Show more Show less

Who we are? At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: Working in collaboration with the Product Manager and other Product Owners, within your business stream; take ownership of requirements from elicitation until ready, prioritise the backlog in line with the wider product goals and strategy for the squad and represent users throughout the entire development lifecycle Duties and Responsibilities: Break down high-level features into epics and detailed user stories with clear acceptance criteria facilitating development understanding that meet the definition of ready. • Continuously refine and align the backlog with changing customer needs and business goals. • Curate and prioritize the product backlog, leading sprint refinement, estimation and planning sessions supported by the Scrum Master. • Collaborate with Product Managers and other Product Owners to ensure alignment in the holistic product delivery lifecycle. • Lead the planning and coordination of UAT sessions. • Work with the scrum team to implement stories and ensure the definition of done is met. • Be available to provide real-time clarification and decisions during development, addressing any ambiguities or uncertainties. • Collaborate with support to keep SOPs up to date and help investigate detailed issues that require deep product knowledge. • Ensure the sprint backlog is healthy and covers capacity for multiple sprints. • Understand and analyze the usage of the product through data to inform future developments and to validate value / benefits of implemented features. • Communicate effectively and act as a bridge between stakeholders, customers, and the development team to ensure features are fit for purpose, changes are understood, feedback is gathered, and expectations are managed. • Collaborate with support to; keep SOP’s up to date, and help investigate detailed issues that require deep product knowledge (L3 support issues & P1-P3 incidents). Foster a collaborative team culture, championing continuous learning and development. • Oversee the successful launch and adoption of new features and functionalities • Ensure that all stakeholders are kept informed of the progress, risks, and changes in the finance systems roadmap • Monitor product performance and metrics and gather feedback to inform continuous improvement Knowledge & Skills: Essential Certified Product Owner. • Basic understanding of how Cloud technologies support modern Products. • Understands and have worked with modern delivery practices (Agile and Product). • Knowledge of maritime desirable. • Knowledge of finance processes and accounting software desirable (Record to Report, Procure to Pay, Bank Reconciliation, FX trades) Strong partner approach – collaborative and pro-active in finding solutions. • Excellent communication, presentation, and facilitation skills. • Research and analytical capability to track product usage and trends. • Problem-solver and solution focused to quickly identify issues and options. Product ownership / management experience in a large, multi-national organisation. • Working with outsourced / offshore delivery teams. • Designing and delivering seamless user experiences through user-centric design • Experience using. JIRA/Confluence or similar. • Understands and have worked with modern delivery practices (Agile and Product).

About Inchcape Shipping Services At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices, across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government and intergovernmental organizations. We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Contract type: Permanent/Full time Main Purpose of Job The Marine Supply Chain Executive is responsible for managing customer credit, minimizing overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the company’s financial stability and growth Key Accountabilities Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly. Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments. Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations. Escalate unresolved accounts to the Supply Chain Manager and Supervisor, providing detailed reports on overdue accounts that may require legal action. Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies. Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty. Daily tracking of cash flow and allocating the fund receipt from client against the payment made to Port agents / Vendors. Maintain accurate records of communications for audit trails and effective follow-ups. Key Deliverables Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs. Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests. Address customer concerns related to billing or payment terms to prevent delays. Assist the Supervisor and Supply Chain Manager with ad-hoc tasks to support team objectives. Essentials Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.). Fresher or 1-2 years of experience in accounts receivable, credit control, customer service, or accounting Strong communication and interpersonal skills, with the ability to work with cross-functional teams. Good understanding of accounting principles and practices. Educated to degree or equivalent level. Strong mathematical skills Desirables Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work Experience in a multinational company or fast-paced environment. Show more Show less