Operations Support Executive

Job Description

Who we are? At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations. We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry. Job Purpose: To submit EUICS/GAMS related manifests by the way of entering data in the designated online systems within the defined customs time frames on behalf of clients. Duties and Responsibilities: Ensuring that the data provided by the clients is entered in the appropriate online systems as per defined KPIs with accuracy. Liaising with the clients, Master of vessel and Agents for any missing / additional information required to complete manifest submission formalities. Informing all relevant parties on completion of defined milestones. Liaise and attend to any queries from the Owners / Operators, Master, Customs and performing offices Flexible and willing to work in shifts in a 24/7 set up in order to cover and manage daily work volumes. Keeping operational files updated with required information. Bring innovative ideas in developing the processes handled. Alerting the Team Leader / Sr. Executive when any issue arises in filing of manifest in the online systems. Preparing reports as required. The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures. Teamwork To proactively collaborate with and support colleagues by adopting the spirit of teamwork. To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers. To work with all colleagues in a friendly, business focused, proactive and cooperative manner. QHSSE - Quality, Health, Safety, Security and Environment (mandatory requirements): Accountable for ensuring that an appropriate assessment of Health, Safety, Security and Environment (HSSE) risk is included as part of work planning. Accountable for implementation and monitoring of actions to mitigate risk and enhance controls within area of responsibility to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder. Ensure full compliance with and implementation of, the ISS HSSE Management System. Ensure that appropriate resources are allocated to control HSSE risk. Accountable for ensuring that clear, appropriate and timely communication channels are put in place to report and manage HSSE risk. Key Deliverables: Knowledge/Skills /Experience Proficient with Microsoft Office (Word, Excel, PowerPoint) Basic understanding of Shipping industry and shipping terms (would be added advantage) Knowledge on Shipping operations, B/L and Manifest Good communication skills: Verbal & Written. Honest, transparent, and trustworthy Customer Focus Decision Making Flexibility Teamwork Initiative Interpersonal Skills Thoroughness Accountability Exposure to shipping will be added advantage. Diploma in Shipping Operations