Operations Support Executive

1 - 3 years

2 - 3 Lacs

hyderabad bengaluru

Posted:2 days ago| Platform: Naukri logo

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Skills Required

backend operations data entry telephone handling operational support communication skills email support inbound customer service cross selling chat support query resolution outbound calling upselling customer support excel technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

  • L1 Support:

    Create certificates on RTO software platform to ensure commercial vehicles are met with regulatory compliance. Coordinate with customers and internal team.

  • Data Entry and Data Management

  • Chat Support, Email Support and support via telephone

  • Coordination with Fitment Team:

    Work closely with the fitment team to ensure that all vehicles are equipped with necessary hardware and software components. Facilitate communication between stakeholders to streamline installation processes.
  • Understand and explain technical aspects of our products to customers
  • Manage day-to-day operations related to customer inquiries and issues
  • Create and maintain customer success documentation
  • Analyze data and prepare reports using Excel

Required Skills and Qualifications:

  • Excellent written, verbal and email communication skills
  • Understanding of Technical concepts
  • Proven experience in customer success or a related field
  • Fluency in Kannada, English and Hindi
  • Advanced proficiency in Microsoft Excel
  • Ability to work flexible hours as needed
  • Strong problem-solving and multitasking abilities
  • Prior experience in Operations will be an advantage

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