🚀 We’re Hiring: Delivery Head – India 📍 Location: Chennai / Remote (India) 📢 Type: Full-Time | Leadership | Delivery & Customer Success 🌐 Website: www.saasgenie.ai 💡 About SaaSGenie At SaaSGenie , we help businesses adopt SaaS platforms— faster, smarter, and more human . Our implementation and migration services for tools like Freshservice, Rocketlane, Zendesk, and others power enterprise transformation across ITSM, CX, and Project Delivery. We’re scaling rapidly and looking for a Delivery Head – India to lead our India-based delivery operations and serve as a core member of our global leadership team. 🎯 The Role: Delivery Head – India As Delivery Head – India , you will be responsible for building and managing our India delivery team, ensuring the successful execution of SaaS implementation projects, and driving customer satisfaction through consistent, high-quality delivery. 🧭 What You’ll Lead India Delivery Operations: Oversee all implementation, migration, and onboarding projects executed from India across global customers. People Leadership: Recruit, mentor, and grow a cross-functional team of project managers, consultants, and technical leads. Execution Excellence: Ensure project timelines, quality, and customer success metrics are consistently met. Process & Playbooks: Define and improve delivery processes, templates, documentation standards, and handoff models. Customer Engagement: Support pre-sales and post-sales discussions to align delivery with customer expectations. Global Coordination: Work closely with the leadership teams in North America and APAC to ensure smooth delivery handshakes and global capacity planning. Partner Enablement: Strengthen our delivery readiness for platforms like Freshworks, Rocketlane, and Zendesk. 🧠 What You Bring 10+ years of delivery experience in SaaS, IT services, or product implementation—at least 3–5 years in a leadership role. Hands-on experience delivering ITSM, CX, or SaaS transformation projects (Freshservice, Jira, Zendesk, Salesforce, Rocketlane, etc.). Strong background in building and scaling delivery teams in India. Proven ability to implement and manage delivery KPIs, capacity plans, and risk frameworks. Excellent stakeholder management and client-facing communication skills. Experience managing both direct team members and vendor/partner delivery resources. 🎁 Nice to Have Experience working with North American/European clients. Familiarity with tools like Workato, Zapier, Rocketlane, or ITIL-based platforms. Certifications: PMP, Prince2, ITIL, or Agile/Scrum. ✨ Why Join SaaSGenie? 🛠 Help define and lead India delivery for a next-gen SaaS services brand. 🌍 Work with global clients and product partners at the cutting edge of SaaS. 🚀 Shape a team and culture from the ground up. 💡 Join a founder-led company where your impact directly drives growth. 📩 Apply now: hiring @saasgenie.ai Let’s deliver transformation—at scale, with heart.

Job Description: Senior QA Engineer Location: Chennai, India Company Overview: saasgenie specializes in maximizing the value of SaaS products for our customers, ensuring they derive the best possible benefits from their investments. We are committed to being the premier partner for SaaS companies , dedicated to unlocking the full potential of their products for their customers. Our ethos, "faster, better, and smarter” , reflects our commitment to excellence and faster time to value championing agility , and fostering innovation . We deliver intelligent solutions that empower our customers to meet their business objectives efficiently . As a dynamic startup, saasgenie actively crafts the future, embracing challenges with unique strategies and creative thinking. Embark on our journey to enhance SaaS product deployment and adoption, steering the industry towards new horizons. As we continue to grow and expand our team, we are seeking experienced Java full-stack developers to join our journey and contribute to our culture of excellence. Position Overview: We are seeking experienced and dedicated Senior QA Engineers to join our team. The ideal candidates will have 3-7 years of hands-on experience with Selenium and a solid understanding of Java. You will be responsible for ensuring the quality and performance of our products, working closely with the development team to identify and resolve issues. Roles & Responsibilities: Develop and maintain automated test scripts using Selenium and Java. Execute automated tests and analyze results to ensure the functionality and performance of the software. Collaborate with developers to identify and resolve defects and issues. Design and implement test plans, test cases, and test processes. Perform thorough regression testing when bugs are resolved. Document and report bugs and issues using tracking tools. Continuously improve test automation frameworks and strategies. Participate in code reviews and provide feedback on testability and quality. Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. 3-4 years of experience in software quality assurance. Proficiency in Selenium for test automation. Strong knowledge of Java programming. Experience with bug tracking tools (e.g., JIRA, Bugzilla). Understanding of software development lifecycle (SDLC) and software testing methodologies. Excellent analytical and problem-solving skills. Strong communication and teamwork abilities. Preference to exp with automation tools & frameworks, version control systems, performance & security testing Why Join Us? At saasgenie, you become part of a vibrant team where your contributions are valued immensely and directly fuel our collective success. Our culture thrives on integrity , trust , respect , and collaboration . Here, flexibility, quick learning, and an achiever mindset are celebrated and every individual is empowered to excel. We ensure your well-being is always at the forefront. saasgenie provides an ecosystem where you can make a real impact and grow both personally and professionally. Ready to make a difference in a dynamic environment? Saasgenie welcomes you. How to Apply: Please send your resume, cover letter, and any relevant work samples to contact@saasgenie.ai . In your cover letter, explain why you are a great fit for this role and how your experience aligns with our company's mission and values.

Process Consultant - Implementation Quality & Governance Position Overview We are seeking a detail-oriented and experienced Process Consultant based in India to oversee, monitor, and ensure the quality and success of our ITSM and Customer Support SaaS tool implementations. This role is critical in maintaining our high standards of delivery excellence, ensuring all projects adhere to established processes, meet quality benchmarks, and achieve customer satisfaction scores of 4.5+ out of 5. The successful candidate will simultaneously track and govern 75-90 smaller implementation projects (4-12 weeks duration) using advanced project management methodologies and tools. Key Responsibilities Process Governance & Quality Assurance Establish, maintain, and enforce standardized implementation processes for ITSM and Customer Support SaaS platforms (Intercom, Zendesk, Freshworks, Jira Service Management, etc.) Monitor project adherence to defined methodologies, quality gates, and delivery standards Conduct regular process audits and quality reviews across all active implementation projects Identify process gaps, deviations, and implement corrective measures to ensure compliance Create and maintain process documentation, templates, and best practice guidelines Project Monitoring & Tracking Oversee and track 75-90 concurrent implementation projects ranging from 4-12 weeks in duration Monitor project milestones, deliverables, timelines, and budget adherence across all implementations Implement early warning systems to identify at-risk projects and escalate issues proactively Generate comprehensive dashboards and reports for stakeholders and leadership teams Ensure all projects maintain timeline commitments and quality standards Customer Satisfaction Management Drive initiatives to achieve and maintain customer satisfaction scores of 4.5+ out of 5 Monitor CSAT trends, identify improvement opportunities, and implement action plans Collaborate with project teams to address customer concerns and feedback promptly Establish customer feedback loops and satisfaction measurement mechanisms Conduct post-implementation reviews to capture lessons learned and improvement opportunities Tool & Technology Management Implement and optimize project management tools (Rocketlane, Asana, Monday.com, Smartsheet, or similar) for portfolio tracking Create automated reporting and monitoring systems for real-time project visibility Maintain project management tool configurations, workflows, and integrations Train project teams on tool usage and best practices Evaluate and recommend new tools and technologies to improve process efficiency Team Collaboration & Support Work closely with Project Managers, Product Consultants, Solution Architects, and implementation teams Provide guidance and support to ensure process compliance across all projects Conduct regular training sessions on process improvements and quality standards Facilitate cross-project knowledge sharing and best practice adoption Support escalation management and issue resolution across multiple projects Reporting & Analytics Generate weekly, monthly, and quarterly reports on portfolio health and performance metrics Create executive dashboards showing project status, quality metrics, and CSAT trends Analyze project data to identify patterns, risks, and improvement opportunities Present findings and recommendations to leadership and stakeholders Maintain comprehensive project documentation and historical performance data Required Qualifications Experience & Background 5-8 years of experience in process consulting, project management, or quality assurance roles Minimum 3 years of experience with ITSM and Customer Support SaaS implementations Proven track record managing large portfolios of concurrent projects (50+ projects) Experience with Intercom, Atlassian, Zendesk, Freshworks, Jira Service Management, or similar platforms Strong background in process improvement methodologies (Six Sigma, Lean, ITIL preferred) Technical Skills Expert proficiency in project management tools (Rocketlane, Asana, Monday.com, Smartsheet, MS Project) Advanced Excel/Google Sheets skills for data analysis and reporting Experience with business intelligence and dashboard tools (Tableau, Power BI, or similar) Knowledge of ITSM frameworks and best practices (ITIL Foundation certified preferred) Understanding of SaaS architecture, integrations, and implementation methodologies Process & Quality Management Strong understanding of project governance frameworks and quality assurance principles Experience implementing and maintaining process documentation and standards Knowledge of customer satisfaction measurement and improvement methodologies Familiarity with audit procedures and compliance monitoring Experience with risk management and issue escalation processes Soft Skills & Competencies Exceptional analytical and problem-solving abilities Strong attention to detail with ability to manage multiple priorities simultaneously Excellent communication skills for cross-functional team collaboration Proactive mindset with ability to identify and address issues before they escalate Strong organizational skills and ability to work in fast-paced environments Preferred Qualifications Bachelor's degree in Engineering, Business Administration, or related field PMP, PRINCE2, or equivalent project management certification Six Sigma Green Belt or Black Belt certification ITIL Foundation or higher certification Experience with North American business environments Background in consulting or professional services organizations Performance Metrics & KPIs Maintain 95%+ project on-time delivery rate across portfolio Achieve average CSAT scores of 4.5+ out of 5 across all implementations Ensure 98%+ process compliance across all monitored projects Generate accurate weekly portfolio status reports with 100% project coverage Reduce project escalations by 20% through proactive monitoring and intervention Working Arrangements Location: India-based (remote work with occasional travel for team meetings) Hours: Overlap with North American business hours (EST/PST) for stakeholder communication Travel: Minimal domestic travel may be required for training or team meetings Team Structure: Reports to Delivery Lead with matrix reporting to the management What We Offer Competitive salary aligned with Indian market standards Performance bonuses based on portfolio success metrics and CSAT achievements Comprehensive health and wellness benefits Professional development budget for certifications and training Opportunity to work with cutting-edge SaaS technologies and global clients Career advancement opportunities within growing professional services organization

Technical Program Manager - saasgenie Job Description Company Overview saasgenie is seeking an experienced Technical Program Manager to join our dynamic technology team based in North America. As a key leader in our organization, you will drive the successful delivery of complex technical programs focused on custom SaaS integrations and data migration solutions. This role requires a unique combination of technical expertise, customer-facing skills, and program management excellence to deliver exceptional value to our clients. Position Summary The Technical Program Manager (TPM) will oversee the end-to-end lifecycle of technical projects, combining deep technical expertise with strong program management skills and customer engagement capabilities. This role requires proven experience with SaaS platforms, integration development, and data migration projects, along with the ability to confidently present to customers and contribute to business development efforts. Key Responsibilities Technical Leadership & Program Management Manage complete project lifecycles for custom SaaS integrations and data migration initiatives Lead technical architecture discussions and integration design reviews for Freshdesk, Intercom, Freshservice, and other SaaS platforms Oversee custom application development projects from requirements gathering through deployment and support Coordinate complex data migration programs including data assessment, transformation, validation, and cutover activities Drive the technical program management for data migration product offerings, ensuring successful delivery of complex data transformation and migration projects for enterprise customers Lead the development and delivery of custom integrations and applications for major SaaS platforms with direct customer interaction and business development support Ensure technical solutions meet scalability, security, and performance requirements Drive continuous improvement initiatives across all technical programs Customer Engagement & Business Development Present technical solutions and project proposals confidently to prospective and existing customers Lead customer discovery sessions to understand integration requirements and migration needs Collaborate with sales teams to develop compelling technical proposals and support deal closure Conduct technical demonstrations and proof-of-concept presentations Manage customer expectations and maintain strong relationships throughout project delivery Serve as the primary technical point of contact for enterprise customers during project execution SaaS Platform Expertise Leverage deep knowledge of Freshdesk, Intercom, and Freshservice platforms to design optimal integration solutions Stay current with platform updates, API changes, and new capabilities across supported SaaS ecosystems Develop and maintain integration patterns and best practices for supported platforms Troubleshoot complex integration issues and provide technical guidance to development teams Ensure compliance with platform-specific security and governance requirements Data Migration Leadership Lead data migration projects from initial assessment through successful production cutover Develop comprehensive migration strategies including data mapping, transformation rules, and validation procedures Coordinate with customer technical teams to understand source systems and target requirements Manage migration testing, validation, and rollback procedures Ensure data integrity, security, and compliance throughout migration processes Cross-Functional Coordination Collaborate with Engineering, Product, Sales, and Customer Success teams to ensure project alignment Facilitate communication between technical teams and business stakeholders Coordinate dependencies across multiple customer projects and internal development initiatives Manage resource allocation and timeline coordination across all technical programs Provide regular status updates and metrics to leadership and customers Quality Assurance & Risk Management Establish and enforce quality standards for integration development and data migration processes Proactively identify and mitigate technical and operational risks Develop comprehensive testing strategies for integration and migration projects Ensure all deliverables meet functional requirements and customer specifications Coordinate post-deployment support and issue resolution activities Required Qualifications Education & Experience Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field 5+ years of technical program management experience with SaaS platforms and integrations 3+ years of hands-on experience with Freshdesk, Intercom, Freshservice, or similar SaaS platforms Proven experience managing data migration projects and working with enterprise data systems Demonstrated success in customer-facing technical roles with business development responsibility Technical Skills Deep expertise with SaaS platform APIs, webhooks, and integration architectures Strong understanding of Freshdesk, Intercom, and Freshservice platforms, including customization and integration capabilities Experience with data migration tools, ETL processes, and data transformation methodologies Knowledge of integration patterns, middleware solutions, and API management platforms Understanding of database technologies, data warehousing, and analytics platforms Familiarity with cloud platforms (AWS, Azure, GCP) and modern development frameworks Proficiency with project management and collaboration tools Customer & Business Skills Exceptional presentation and communication skills with proven ability to engage C-level executives Experience supporting sales processes and contributing to deal closure in technical roles Strong analytical and problem-solving capabilities with customer-focused mindset Demonstrated ability to translate complex technical concepts into business value propositions Experience managing customer expectations and delivering successful outcomes in enterprise environments Negotiation skills and ability to manage scope changes and timeline adjustments Leadership & Management Skills Proven track record of leading complex, multi-stakeholder technical programs Experience managing multiple concurrent projects with competing priorities Strong organizational skills with attention to detail and ability to work under pressure Ability to influence and lead cross-functional teams without direct authority Conflict resolution skills and experience managing challenging customer situations Preferred Qualifications Experience with additional SaaS platforms beyond Freshdesk, Intercom, and Freshservice Background in enterprise software sales or business development Project Management Professional (PMP) or Agile/Scrum certification Experience with specific data migration tools and platforms Knowledge of compliance frameworks relevant to enterprise data handling Previous experience in a SaaS or integration services company Understanding of modern data architecture patterns and cloud-native solutions Work Environment & Expectations Location & Travel Based in North America with flexible remote work options Occasional travel required for customer meetings and project kick-offs Availability for customer calls across different time zones as needed Performance Expectations Lead multiple concurrent projects across integration and data migration initiatives Maintain high customer satisfaction scores and successful project delivery rates Contribute measurably to sales pipeline development and deal closure Drive continuous improvement in delivery processes and customer experience Success Metrics In this role, success will be measured by: Successful on-time delivery of integration and migration projects Customer satisfaction scores and reference-ability Contribution to sales pipeline and deal closure rates Quality metrics including post-deployment issue rates Team productivity and process improvement initiatives Revenue impact from successfully delivered projects