Delivery Head – India

🚀 We’re Hiring: Delivery Head – India

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💡 About SaaSGenie

SaaSGenie

Delivery Head – India

🎯 The Role: Delivery Head – India

Delivery Head – India

🧭 What You’ll Lead

• India Delivery Operations:

  Oversee all implementation, migration, and onboarding projects executed from India across global customers.

• People Leadership:

  Recruit, mentor, and grow a cross-functional team of project managers, consultants, and technical leads.

• Execution Excellence:

  Ensure project timelines, quality, and customer success metrics are consistently met.

• Process & Playbooks:

  Define and improve delivery processes, templates, documentation standards, and handoff models.

• Customer Engagement:

  Support pre-sales and post-sales discussions to align delivery with customer expectations.

• Global Coordination:

  Work closely with the leadership teams in North America and APAC to ensure smooth delivery handshakes and global capacity planning.

• Partner Enablement:

  Strengthen our delivery readiness for platforms like Freshworks, Rocketlane, and Zendesk.

🧠 What You Bring

• 10+ years of delivery experience in SaaS, IT services, or product implementation—at least 3–5 years in a leadership role.
• Hands-on experience delivering ITSM, CX, or SaaS transformation projects (Freshservice, Jira, Zendesk, Salesforce, Rocketlane, etc.).
• Strong background in building and scaling delivery teams in India.
• Proven ability to implement and manage delivery KPIs, capacity plans, and risk frameworks.
• Excellent stakeholder management and client-facing communication skills.
• Experience managing both direct team members and vendor/partner delivery resources.

🎁 Nice to Have

• Experience working with North American/European clients.
• Familiarity with tools like Workato, Zapier, Rocketlane, or ITIL-based platforms.
• Certifications: PMP, Prince2, ITIL, or Agile/Scrum.

✨ Why Join SaaSGenie?

• 🛠 Help define and lead India delivery for a next-gen SaaS services brand.
• 🌍 Work with global clients and product partners at the cutting edge of SaaS.
• 🚀 Shape a team and culture from the ground up.
• 💡 Join a founder-led company where your impact directly drives growth.

Apply now:

Let’s deliver transformation—at scale, with heart.