MIS Analyst

This role is for one of the Weekday's clients

Salary range: Rs 200000 - Rs 500000 (ie INR 2-5 LPA)

Requirements

Key Responsibilities:

Data Analysis & Reporting

• Prepare, validate, and maintain daily, weekly, and monthly MIS reports for the D2C Freight operations.
• Develop dashboards and performance trackers using Advanced Excel and Google Sheets.
• Monitor operational KPIs, trends, and variances, ensuring timely and accurate reporting.
  

Ticketing & Issue Management

• Manage tickets using Freshdesk or similar portals, ensuring timely resolution and proper tracking.
• Coordinate with customer service, operations, billing, and vendor teams to ensure closure of issues.
  

Data Accuracy & Process Support

• Perform regular data checks to maintain consistency and accuracy.
• Collaborate with cross-functional teams (Operations, KAM, Billing, Vendor Reconciliation) to support operational workflows.
• Provide ad hoc reports and insights to assist management decision-making.
  

Qualifications & Skills:

• Bachelor's or higher degree in Business Administration, Data Science, Computer Science, or a related field.
• 6 months - 1 year of experience in MIS, reporting, or data analysis.
• Prior exposure to Logistics, Supply Chain, or E-commerce is mandatory.
• Advanced Excel skills (Pivot Tables, VLOOKUP/HLOOKUP, Index-Match, Conditional Formatting, Dashboards; Macros preferred).
• Strong proficiency in Google Sheets (formulas, data validation, reporting automation).
• Familiarity with ticketing tools such as Freshdesk or Zendesk.
• Analytical mindset, attention to detail, strong communication skills, and ability to work in a fast-paced environment.
• Proactive and collaborative approach to work.
  

What We Offer:

• A high-impact role driving significant operational improvements across Pan-India.
• Opportunity to work with a dynamic, innovative team in the supply chain sector.
• Supportive work environment where contributions are valued and recognized.
• Professional growth opportunities, including direct interactions with senior leadership.
  

Skills: