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SWITS DIGITAL Private Limited
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Technical Support Engineer

Technical Support Engineer

SWITS DIGITAL Private Limited

1 years

0 Lacs

chennai tamil nadu india

Posted:2 weeks ago| Platform:

Apply

Skills Required

support communication empathy analyze networks software jira zendesk freshdesk troubleshooting

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title:

Technical Support Engineer

Experience:

1+ Years

Location:

ChennaiWe are looking for a dedicated

Technical Support Engineer

with 1+ years of experience to handle customer issues efficiently and professionally. The ideal candidate must have strong communication skills, customer-handling abilities, and hands-on experience supporting users via

SMS, email, and other support channels

Key Responsibilities

Provide L1 technical support to customers through SMS, email, and call channels.
Diagnose and troubleshoot basic technical issues reported by end users.
Log issues in the ticketing system and ensure timely follow-up until resolution.
Escalate complex problems to the L2 team when needed.
Maintain high levels of professionalism, empathy, and customer satisfaction.
Document issues, resolutions, and best practices for future reference.
Coordinate with internal teams to ensure smooth issue resolution.

Required Skills

1+ years of experience in technical support / helpdesk roles.
Strong communication skills for handling customers via SMS and email.
Ability to analyze problems and provide quick, effective solutions.
Good customer-handling skills with a positive and patient approach.
Basic knowledge of computer systems, networks, and common software applications.

Good to Have

Experience with ticketing tools (Jira, Zendesk, Freshdesk, etc.).
Familiarity with Windows, MS Office, and troubleshooting basics.
Ability to work in a fast-paced support environment.

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