Technical Support Engineer

GlowTouch

1 - 3 years

3 - 4 Lacs

mangaluru

Posted:7 hours ago| Platform:

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Skills Required

communication skills vpn troubleshooting email support international technical support chat support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location

Job Type

Shift

Core Requirements

Experience: Preferably, agents should have previous experience in a contact centre or similar environment, ideally with SaaS products.
Communication Skills: Agents must possess strong verbal and written communication skills in English, with the ability to explain solutions and instructions clearly.
Technical Aptitude: A solid understanding of technical concepts related to SaaS products, with the ability to troubleshoot and explain issues.
Customer Service Orientation: A strong commitment to customer satisfaction and the ability to remain patient and empathetic in all customer interactions.
Adaptability: Ability to manage multiple interactions and adapt quickly in a dynamic, fast-paced environment.
Attention to Detail: High level of organisational and documentation skills to ensure accurate account notation.

Desired Skills

Knowledge of VPN
Knowledge of Antivirus
knowledge of Desktop engineers
Candidate who has worked as Software as service product
Tickets and chat hybrid experience
Good written and comms skills
Willing to work in 24/7 shift

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