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Technical Support Engineer

Technical Support Engineer

Adobe

0 years

0 Lacs

noida uttar pradesh india

Posted:7 hours ago| Platform:

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Skills Required

support design communication typing service troubleshooting software training networking resolve metrics chat imaging drive tracking database report

Work Mode

On-site

Job Type

Full Time

Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Requirements:

Proven expertise in communication (both spoken and written) with a typing speed of 50 WPM or above.
Outstanding customer service skills with the ability to handle challenging situations.
Experience in troubleshooting software on Windows and Mac operating systems.
Ability to work collaboratively in a team environment and manage diverse workloads.
Proven training skills.
Bachelor's degree (full-time).
Cultural awareness and proficiency in conversational English.
Strong knowledge of Windows, Mac OS, and general desktop support issues and configurations.
Proficiency in using diagnostic tools such as Msconfig, Task Manager, Event Viewer, and fundamentals of networking technologies.
General cultural awareness, particularly for supporting customers in regions other than your own.
Ability to apply professional concepts and company policies to resolve various issues.
Skilled in deriving business intelligence from customer dashboards and product utilization metrics to enable targeted client communications.

Key Responsibilities:

Deliver first-time resolution by handling customer requests and resolving technical and non-technical issues during the first contact via voice and chat channels.
Handle technical support issues for Digital Imaging Adobe Products such as Photoshop, Lightroom, Bridge, Camera Raw, Dimension, and Substance 3D.
Provide a professional and proficient standard of online support for global customers.
Effectively communicate product value to customers to support conversions and drive adoption and revenue growth.
Accurately detail all customer interactions in a case tracking database.
Communicate clearly with customers in both verbal and written forms.
Follow up on interactions promptly.
Demonstrate ownership and resolve issues in a timely manner.
Assess customer sentiment during communication and bring up issues when necessary.
Understand blocking issue handling procedures and the business impact of issues.
Acquire a general understanding of OS and application operations related to product usage.
Report top call generators, severe issues, emerging trends, feature requests, and common how-to questions.
Forward unresolved issues to the next level of support.
Identify additional instances of top issues detailed by Support Product Managers and support their resolution.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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Technical Support Engineer