Customer Service Representative

Role Overview: As an International Customer Support Executive, you will be responsible for handling customer queries and issues from international markets through various communication channels such as phone, email, or chat. Your primary goal will be to ensure prompt resolution of customer concerns and maintain high levels of customer satisfaction. Key Responsibilities: - Handle inbound and outbound customer interactions from international markets - Resolve product or service issues promptly and professionally - Maintain customer records by updating account information - Escalate unresolved issues to the appropriate internal teams - Deliver high-quality service and build sustainable relationships with customers Qualifications Required: - Minimum 1 year of experience in international customer support (voice/email/chat) - Excellent verbal and written communication skills in English - Strong interpersonal skills with a customer-first attitude - Ability to work in night shifts or rotational shifts - Good problem-solving and conflict-resolution abilities - Graduate or equivalent educational qualification preferred What We Offer: - Competitive salary and performance incentives - 5-day working week with two days off - Cab facility for night shifts (if applicable) - Training and development opportunities - Positive and inclusive work culture Please note that the additional details of the company were not provided in the job description excerpt.,