4 Conflictresolution Jobs

As a Customer Support Specialist, you will serve as the primary point of contact for addressing and resolving high-priority or intricate customer concerns that have been elevated beyond standard support channels. Your role will involve acting as a mediator between customers, internal teams, and financial institutions to ensure prompt, empathetic, and efficient issue resolution, while also pinpointing underlying causes and promoting continuous enhancement. Your responsibilities will include closely monitoring and managing the escalation queue to guarantee timely responses and resolutions. You will be responsible for handling complaints received from the Reserve Bank of India and delving into and resolving escalated customer issues with a primary focus on root cause analysis. Collaboration with internal teams and financial institutions to resolve escalated cases, along with maintaining detailed documentation of escalated cases and the corresponding actions taken, will also be part of your duties. Moreover, you will be expected to provide constructive feedback to front-line agents to mitigate future escalations, identify patterns in escalations, suggest improvements to processes or policies, and ensure that all escalations are managed in compliance with service level agreements (SLAs) and quality benchmarks. The ideal candidate for this role would have a minimum of 5-6 years of experience in customer service, with a preference for at least 2 years of experience in handling escalations or critical task queues. Strong problem-solving and conflict-resolution skills, excellent verbal and written communication abilities, the capacity to maintain composure and professionalism under pressure, proficiency in ticketing systems, strong organizational skills, attention to detail, and the ability to multitask and prioritize effectively in a fast-paced environment are desired skills and experiences.,

As a Project Manager at VOIS India, you will be responsible for defining project scope, goals, and deliverables in collaboration with stakeholders. You will develop detailed project plans, schedules, and resource allocations to ensure timely delivery within scope and budget. Identifying and mitigating project risks and issues proactively will be a key part of your role, along with coordinating internal resources and third parties/vendors for flawless execution. Your responsibilities will also include tracking project performance using appropriate tools and techniques, communicating project status, risks, and dependencies to stakeholders and leadership, and ensuring adherence to project management standards and best practices. Conducting post-project evaluations, implementing lessons learned, and facilitating all Scrum ceremonies will be essential tasks in this role. As a Project Manager, you will guide the team on Agile/Scrum best practices and principles, remove impediments, and foster a collaborative environment for high-performing teams. Working closely with Product Owners to ensure a well-groomed and prioritized backlog, tracking and communicating team velocity, sprint/release progress, and other Agile metrics will also be part of your responsibilities. You will collaborate with stakeholders to gather, document, and analyze business requirements, translate business needs into functional specifications and user stories, and work closely with developers, QA teams, and project managers to ensure successful implementation of solutions. Supporting testing efforts, monitoring project progress, identifying opportunities for process improvements, and recommending solutions will also be a part of your role. To be successful in this role, you should have a Bachelor's degree in Computer Science, Business, or a related field, along with strong experience of 13+ years in project management methodologies such as Agile, Waterfall, and Hybrid. Proficiency in project management tools like MS Project, Jira, Asana, and Trello, as well as a strong understanding of Agile frameworks such as Scrum, Kanban, and SAFe, are required. Holding certifications like Certified Scrum Master (CSM), PSM I, or equivalent will be an advantage. Excellent facilitation, coaching, conflict-resolution skills, along with strong communication and interpersonal skills are essential for this role. VOIS India is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace, where employees are valued and supported. Join us and be part of a culture that celebrates a variety of backgrounds, perspectives, and skills. Apply now and become a part of our family at VOIS India!,

The Sales Associate position is a full-time on-site role located in Karamadai. Your main responsibilities will include assisting customers with product inquiries, conducting sales transactions, and staying up-to-date on product knowledge. Additionally, you will be expected to build and cultivate customer relationships, achieve sales targets, and manage customer complaints and returns effectively. To excel in this role, you should possess strong customer service and relationship-building skills. Experience in sales techniques, meeting sales targets, and product knowledge are key requirements. Excellent communication and interpersonal abilities, along with problem-solving and conflict-resolution skills, will be essential in this position. You should be comfortable working both independently and collaboratively within a team setting. A high school diploma or equivalent qualification is necessary for this role, while a Bachelor's degree in a related field would be advantageous. Any prior experience in retail or sales would also be beneficial for this position.,

As a Customer Support Specialist, you will be the frontline expert responsible for managing and resolving high-priority or complex customer issues that have been escalated beyond standard support channels. Your role will involve acting as a liaison between customers, internal teams, and financial institutions to ensure timely, empathetic, and effective resolution while also identifying root causes and driving continuous improvement. Your key responsibilities will include monitoring and managing the escalation queue to ensure timely response and resolution, managing complaints received from the Reserve Bank of India, investigating and resolving escalated customer issues with a focus on root cause analysis, collaborating with internal teams and financial institutions to resolve the escalated cases, maintaining detailed documentation of escalated cases and actions taken, providing feedback to frontline agents to reduce future escalations, identifying trends in escalations and recommending process or policy improvements, and ensuring all escalations are handled in accordance with SLAs and quality standards. The ideal candidate for this role will have 5-6 years of experience in customer service, with at least 2 years of experience in managing escalations or critical task queues. You should possess strong problem-solving and conflict-resolution skills, excellent verbal and written communication abilities, the capacity to remain calm and professional under pressure, proficiency in ticketing systems, strong organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.,