Customer Service Representative

About the Company

About Policybazaar.com – Mission: Make India’s billion-plus households financially safe and secure. Values: Fairness to all our stakeholders. Vision: A healthy and well-protected India. PolicyBazaar.com is India's largest insurance marketplace and a leading fintech player globally. It has backing from a host of investors including the likes of Soft Bank, InfoEdge (Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal started in 2008 with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier. From receiving traffic of 180,000 visitors in 2008, PolicyBazaar.com has come a long way and today hosts over 100 million visitors yearly, and records 10 transactions on its platform every minute. PolicyBazaar.com accounts for nearly 25% of India’s life cover, and over 7% of India’s retail health business. It accounts for roughly half of all internet based insurance purchase in the country. Group Companies – Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, Zphin. Visit policybazaar.com to know more about us.

About the Role and Responsibilities

• Providing complete information about the product to the customer.
• Solving all product or service related issues of the customers.
• Preparing the Customer Service Guidelines.
• Keeping a Record of the Customers.
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Making products and services reports by collecting and analysing the information provided by the customers.

Qualifications

• SSC or higher education.
• Fresher or Experience.
• Ability to communicate effectively in Hindi & English language.
• Language preference : Malayalam, Tamil, Telugu
• Basic computer skills.

Required Skills

• Should be Confident & Dynamic.
• Should have a bent towards Sales.
• Excellent interpersonal and listening skills.
• Good persuasion skill.
• Should be efficient in converting customer interest into sales.
• Good negotiation skills.
• Team Player.
• Quick learner, creative and achiever.
• Passionate about work output.

What do we offer?

• Amazing work culture.
• Complete Day shift.
• 6 Day working.
• 1 Roster off.
• Unlimited Incentives.
• Good opportunity for career progression.
• GMC- Group medical coverage.
• Gratuity is paid as per applicable law which is over and above total offered CTC.