Customer Support Specialist

Customer Support Specialist

As a Customer Support Specialist, you’ll handle inquiries across multiple channels, resolve product or service issues, and collaborate with internal teams to deliver world-class support. You’ll also contribute to continuous improvement by identifying patterns, sharing customer insights, and helping refine our processes. This position is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in turning challenges into positive experiences.

What You’ll Do:

• Respond to customer inquiries via email, chat, or phone in a professional and timely manner
• Troubleshoot product or service-related issues and ensure effective resolutions
• Collaborate with product, sales, and technical teams to manage escalations
• Maintain detailed and accurate records of interactions through CRM/ticketing systems (e.g., Zendesk, HubSpot, Salesforce)
• Gather and analyze customer feedback to improve overall experience
• Contribute to FAQs, knowledge bases, and other customer support materials
• Ensure every customer interaction aligns with our brand values and service standards

What We’re Looking For:

• 1–3 years of experience in customer support, client relations, or a similar role
• Strong communication, problem-solving, and interpersonal skills
• High empathy, patience, and a genuine desire to help customers succeed
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with CRM and ticketing tools (experience with SaaS or tech platforms is a plus)
• Fluency in English; other languages (e.g., German, French, or Spanish) are a plus

Why Join Us:

• 🌍 Work with a global and diverse customer base
• 💡 Be part of a collaborative and innovative environment
• 🚀 Opportunities for professional development and career growth
• 💼 Supportive culture that values teamwork and open communication
• 💰 Competitive compensation, flexible work arrangements, and great benefits

deliver meaningful customer experiences, solve problems creatively, and grow your career in a dynamic, people-first company

• 👉 Apply now or reach out directly to learn more.