Customer Support Specialist

Brillio

2 years

0 Lacs

hyderabad telangana india

Posted:11 hours ago| Platform:

Apply

Skills Required

support data service processing documentation reporting resolve crm communication typing

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Employment Type:

About the Role:

We are looking for enthusiastic and customer-focused individuals to join our BPO/KPO team in Hyderabad. The ideal candidate will handle customer interactions, process data, and ensure a high level of accuracy and professionalism in every task.

Key Responsibilities:

Handle inbound/outbound calls, chats, or emails to assist customers with their queries or service requests.
Manage customer interactions effectively while maintaining service quality and response time.
Perform back-office tasks such as data processing, documentation, and reporting for voice process).
Resolve customer issues or escalate them to the appropriate department when required.
Maintain accurate records of all interactions in CRM systems.
Ensure adherence to company policies, SLAs, and quality standards.
Collaborate with internal teams to ensure a seamless customer experience.

Required Skills & Qualifications:

Bachelor’s degree in any discipline (graduates and freshers welcome).
0–2 years of experience in BPO, KPO, customer service, or related roles.
Excellent verbal and written communication skills in English.
Strong problem-solving skills with a customer-first mindset.
Good typing speed and computer literacy (MS Office, CRM tools).
Willingness to work in rotational shifts (including night shifts, if required).

More Jobs at Brillio

React Js Frontend Developer

Pune, Bengaluru

4 - 8 yrs

INR 14 - 20 Lacs

Java Full Stack Developer

Pune, Bengaluru

3 - 8 yrs

INR 14 - 20 Lacs

Senior Software Development Lead - R01536938

Gurgaon, Haryana, India

Experience: Not specified

Salary: Not disclosed

Angular Lead

Hyderabad, Pune, Bengaluru

6 - 10 yrs

INR 14 - 20 Lacs

Network Perimeter Browsing - R01542500

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.