Customer Support Specialist

As a Customer Support Specialist at Kicks Machine in Rajpur Road Dehradun, your role will involve assisting customers with their inquiries and ensuring their satisfaction through various communication channels such as phone, email, or chat. You will be responsible for resolving customer complaints and providing exceptional customer service. Key Responsibilities: - Respond to customer queries in a timely and professional manner - Resolve customer complaints effectively and efficiently - Ensure customer satisfaction with each interaction - Utilize analytical skills to identify and solve customer problems - Maintain excellent written and verbal communication in both English and Hindi - Utilize Customer Support software to streamline processes - Multitask effectively and work well under pressure Qualifications: - Strong background in Customer Support - Excellent Interpersonal Skills with the ability to empathize with customers - Proficient in analytical thinking to address customer issues - Exceptional written and verbal communication skills in English and Hindi - Experience with Customer Support software is preferred - Capable of multitasking and performing well under pressure - Bachelor's degree in any field or equivalent experience - Freshers are encouraged to apply If you have relevant experience in e-commerce, retail, or the fashion industry, it will be considered a valuable asset for this role. Join Kicks Machine to be a part of our fast-growing Multi-Brand Sneaker, Streetwear, and Accessories company dedicated to catering to sneakerheads, fashion enthusiasts, athletes, and individuals who appreciate street culture worldwide.,