Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities Lead and coordinate the team to achieve short and long term goals, both at individual as well as at team level Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization Timely escalation for any delay or issue Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures). Initiate and monitor special projects as needed Participating in the North American leadership calls when need Create and update procedures and checklists. Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members Anticipate and resolve issues before they adversely affect projects and/or relationships Conflict Management Adaptable to Change: Effectively copes with change; learns quickly when facing problems; remains open-minded Functional & Technical Expertise: Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action Effective Communication: Ability to communicate at all levels as well as possess good presentation skills EDUCATION: Degree from recognized university OTHER PREFERRED QUALIFICATIONS: Excellent problem solving, analytical and verbal/written communication skills Overall 7-10 years’ experience in Defined Contribution with 4+ years in Transaction Ops. Degree from recognized university Intermediate Excel and basic knowledge of MS Access Flexible to work in US shift This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Greetings from Canadalife. We have an excellent opportunity for Manager role - Back Office Operations. If interested do share your profile - sreenivas.s@empower.com Great West Global is growing their global presence and support. Our innovative and growing company is looking to fill the role of Assistant Manager. Successful candidates will learn more about the specific opportunity during the interview process. About Candalife: We Canada Life is an insurance and financial services company with its headquarters in Winnipeg, Manitoba. we provide a wide range of insurance and wealth management products for individuals, families, and business owners from coast to coast. Canada Life is focused on improving the financial, physical and mental well-being of Canadians and believes in good corporate governance & we do offer health and dental insurance, benefit and savings plans, charitable giving, and workplace mental health resources. Please login to our website to know more about us https://www.canadalife.com/about-us.html DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: Managing a team of 15 to 20 FTEs Associates/Team members. Must interact with the business partners and key stakeholder in meeting operational challenges and scheduled production activities. Lead and coordinate the team to achieve short- and long-term goals, both at individual as well as at team level. Responsible for the development of workforce by conducting regular coaching & feedback session based on performance measures and aspirational objectives. Ensure effective planning and execution of operations and has to reduce waste levels and achieve milestones and requirements of the organization. Timely escalation for any delay or issue. Provide various input for team MIS reports Initiate and participate in the quality improvement process (identifying opportunities for improvement, leading key initiatives for the department, and documenting procedures) Initiate and monitor special projects as needed. Participating in the North American leadership calls when need. Create and update procedures and checklists. Demonstrate consistent leadership abilities, such as commitment, diligence, decisiveness, and flexibility, as well as being a true role model for team members. Anticipate and resolve issues before they adversely affect projects and/or relationships Conflict Management Adaptable to Change: Effectively copes with change; learns quickly when facing problems; remains open-minded. Functional & Technical Expertise: Detail Oriented: Ensures that information is always reviewed and presented in a thorough and accurate manner; precisely captures information to complete work accurately; focuses on the smaller elements and/or the fine points of material or processes. Innovative: Challenges established ways of doing things by sharing resourceful ideas and solutions. Problem Solving: Identifies problems by detecting patterns or connections; researches and analyzes problems, determines alternative solutions and creates action steps to solve the problem. Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions; has a bias for action. Effective Communication: Ability to communicate at all levels as well as possess good presentation skills. EDUCATION & Qualification: Degree from recognized university. Excellent problem solving, analytical and verbal/written communication skills Overall 7-10 years' experience in Defined Contribution with 4+ years in Transaction Ops. Degree from recognized university Intermediate Excel and basic knowledge of MS Access. Flexible to work in US shifts. This job description is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. What you will do Conduct security operations necessary to maintain the confidentiality, availability, and integrity of enterprise data and information systems. Provide excellent customer service for internal and external customers in support of security initiatives, incident response, and support Maintenance of security tools and technologies throughout the enterprise environment such as Palo Alto Firewall features (e.g., App-ID, User-ID, threat prevention, and content filtering). Manage and troubleshoot Prisma Access for secure remote connectivity. Supporting and Troubleshooting network security in AWS and Azure environments. Evaluate, design, and implement security related solutions, adhering to established change control processes Provide technical security planning, implementation, configuration, support and troubleshooting services on all security technologies. Provide accurate, clear, and concise documentation of system requirements, specifications, and final builds. Perform all necessary functions associated with the implementation and integration of security tools and platforms into the enterprise environment. Coordinate with systems and network engineers to ensure servers and network devices conform to security standards, and that security devices and controls are working as designed Assist with the development, implementation, and administration of information security policies, standards, and procedures, adhering to industry best practices Assist in ensuring that the corporate IT environment is secure and complies with all internal and external audit requirements Identify potential security risks, and define and document remediation options or mitigating controls Validate security control coverage against identified IOCs based on emerging cyber threat intelligence Collaborate with the Offensive Security team to analyze and evaluate the effectiveness of existing security controls against identified TTPs Assist in the management of an Incident Response Team that addresses potential or in-progress security events, establishing and adhering to escalation procedures and response times Maintain certifications and keep up-to-date with current information technology Participate in 24x7 on-call rotation Perform related duties as requested Job Qualifications (Must meet at least three of the below requirements) 5+ years of experience with managing security controls, to include defining policies and administering devices such as Paloaltonetworks firewalls, Paloaltonetworks Prisma, IDS/IPS platforms, and e-mail/web filtering solutions 2+ years experience in AWS and Azure cloud operations 5 + years of technical experience working with security solutions and conducting security operations 3+ years of network security experience and reviewing security tools and solutions and making recommendations on utilization and strategy 1+ years web application firewalls 5 + years of experience with network protocols, data flows and attacks within an IP environment 3+ years of experience in building configurations for security devices and building an automated process to support large-scale deployment Good knowledge and experience with security software, firewalls, intrusion detection systems and other security systems and network monitoring. 3+ years hands-on technical knowledge of network systems, protocols, and standards such as Ethernet, LAN, WAN and TCP/IP. 3+ years of experience with commercial and open-source security applications and technologies (e.g. malware prevention, DLP, IDS/IDP, and cryptography), as well as related protocols and tools (e.g. SSH, SSL/TLS, snort, port scanners, rootkit detectors, etc.) 3+ Implement security measures for Kubernetes clusters and containerized applications. 3+ years of experience performing network and application security administration 2+ years programming/scripting experience –Python, shell What you will bring Bachelor s degree in Information Technology, Computer Science, or related field and 5 years experience in information technology or related field within the last 10 years Preference will be given to those with degrees in Computer Science, Information Technology, Mathematics, Engineering (various disciplines), and other technology-focused areas. Must have Palo certification and AWS Solutions Arch This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Empower India Data and Reporting team is looking for a manager who manages a team of analysts or developers who facilitate business intelligence processes and procedures development and implementation. Responsible for designing, implementing, and evaluating measurement systems for marketing campaigns, using data and analytics to understand campaign performance and provide insights for optimization. This role combines business understanding with technical skills in data analysis, reporting, and visualization. Role Responsibilities: Lead a team that is responsible for providing management with targeted, incisive and succinct dashboards, reports, and analysis that promote data-driven decisions Provide strategic input and support of the organization’s Business Intelligence roadmap implementation and continued evolution Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions Identify opportunities for automation of tasks to reduce manual interventions and errors Identifying the current- and future-state business projects/processes Facilitating the negotiation of requirements amongst multiple stakeholders Suggest changes to senior management using analytics to support your recommendations Implement advanced strategies for gathering, reviewing and analyzing data requirements Creating, analyzing, and validating detailed functional and non-functional specifications Responsible for up-skilling the team based on the project pipeline and year end performance reviews. Required Skills & Experience: 9-14 years of experience working in business intelligence, analytics, data science or related experience; along with people management experience Expert knowledge on SAS, SQL, Tableau programing languages; and should be open to learning new technologies in analytics like AWS, R, DISCO and so forth. Experience in Data Analytics, Business Intelligence and Reporting, with client facing and consulting expertise Experience in managing and leading a team. A performance-oriented, resourceful and competitive individual with a high sense of urgency Able to prioritize analytical requests in face with changing priorities and competing demands Excellent verbal and written communication skills with a strong aptitude for problem solving Extensive experience in report, dashboard, and scorecard design/implementation An individual of the highest integrity, whose professional and personal conduct reflects favorably upon the company Experience in marketing campaign measurement and campaign performance preferred Understanding of data-warehousing concepts and data architecture is a plus. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Job Summary: At Empower, an Architect is in an elevated development position and thought leadership role. An Architect, working with both business and IT teams, will align solutions to the technology vision they help create. This role supports Sr. Architects in the development of technology strategies, reference architectures, solutions, best practices and guidance across the entire IT development organization; all the while addressing total cost of ownership, stability, performance and efficiency. The candidate will also be working with Empower Innovation Lab team as the team is experimenting with emerging technologies, such as Generative AI, and Advanced Analytics. Responsibilities: Help Sr. Architects and peers define and execute on the business aligned IT strategy and vision. Develop, document, and provide input into the technology roadmap for Empower Retirement and Great West Financial. Create Reference Architectures that demonstrate an understanding of technology components and the relationships between them. Leverage knowledge of Service-Oriented Architecture (SOA), including microservices where appropriate, to deliver solutions. Maintain a high level of skill in various application deployment and workload architectures, such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS). Ensure that IT understands how to leverage various integration protocols and technologies, such as REST & resource-oriented design, OData and API Gateways. Design and modernize complex systems into cloud compatible or cloud native applications where applicable. Create strategies and designs for migrating application to cloud systems. Participate in the evaluation of new applications, technical options, challenge the status quo, create solid business cases, and influence direction while establishing partnerships with key constituencies. Implement best practices, standards & guidance, then subsequently provide coaching of technology team members. Make leadership recommendations regarding strategic architectural considerations related to process design and process orchestration. Provide strong leadership and direction in development/engineering practices. Collaborate with other business and technology teams on architecture and design issues. Respond to evolving and changing security conditions. Implement and recommend security guidelines. Provide thought-leadership, advocacy, articulation, assurance and maintenance of the Enterprise Architecture discipline. Provide solution, guidance, and implementation assistance within Full stack development teams. Preferred Qualifications: 12+ years of experience in the development and delivery of software systems. 3+ years of experience creating solution architectures and strategies across multiple architecture domains (business, application, data, integration, infrastructure and security). 3+ years of experience developing in the following technologies: AWS, Java (Spring, SpringBoot), Web Services (JSON/XML), RESTful architectures, AWS API Gateway, Lambda, NodeJS, Python. Experience in Amazon Connect from AWS or any other contact center service or IVR systems. Preferred candidates with AWS Solution Architect Certification. Solid experience with one or more of the following technology disciplines: SOA & Microservices design, Cloud Architectures, Big Data/Advanced Analytics, Data Warehouse systems, Advanced Programming, Modern Integration Methods (API Gateway/Web Services, Messaging & RESTful architectures), NoSQL Client-side Development experience in Web and/or Mobile technologies. Good understanding of front-end and web frameworks such as React and Angular and how they integrate with APIs and backend services. Experienced in modern deployment models using Jenkins and CI/CD pipelines. Proficient with source code version control such as GitHub/GitLab/BitBucket Working knowledge of addressing architectural cross cutting concerns and their tradeoffs, including topics such as caching, monitoring, operational surround, high availability, security, etc. Demonstrates competency applying architecture frameworks and development methods. Strong knowledge of data modeling, security patterns and integration methods. Experience with DevOps processes and tools. Understanding of business process analysis and business process management (BPM). Excellent written and verbal communication skills. Demonstrates continuous learning of new technologies. Self-motivated individual that thrives in a team environment. Financial industry expertise preferred (Investments, Asset Management, etc.). Understanding of machine learning algorithms, deep learning frameworks, and AI model architectures. Understanding of ethical AI principles and practices. Experience implementing AI transparency and explainability techniques.. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Lead UX Designer creates compelling and delightful interactive experiences for users of our retirement services digital products, various websites and mobile applications. This role will use insights from quantitative and qualitative research to inform the user experience and produce work in an iterative manner while utilizing a human-centered design approach. This person will need to possess strong innovative and creative thinking balanced with pragmatism and be able to communicate with business leaders, product owners, project managers, developers and visual designers. This is a highly visible role and is expected to execute work with boldness, urgency, accountability and transparency. Our culture and company values (Customer obsessed, Accountable, Growth mindset, constantly improving, and Inclusive) are at the center of everything we do at Empower and this opportunity is for the individual that not only has the skills to deliver the work but will also live and express our values each and every day. ESSENTIAL FUNCTIONS: Create wireframes and prototypes that illustrate functionality and the overarching UX Use design thinking to develop storyboards, user flows and sitemaps Develop and maintain component library to ensure consistency across platforms Identify and troubleshoot UX issues (e.g. interaction, device usability, accessibility etc) Present low/high fidelity mockups to internal teams and various stakeholders Iterate using data, research, and client feedback to enhance the user experience Analyze industry competitors and outside industry best of breed experiences. QUALIFICATIONS: Minimum 7+ years’ work experience as a UX/UI Designer in a complex, highly visible environment. Highly Proficient with UX and collaboration tools such as Sketch, Figma, InVision, LucidChart etc. Deep knowledge and understanding of modern web and mobile architecture. Able to communicate the rationale behind design decisions. Key understanding of the product development lifecycles, from ideation to production. Solid experience in developing and understanding journey maps, product blueprints and can find key and applicable information in research studies. Ability to showcase work of projects delivering business value Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard office equipment. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Manager, UX Content is an experienced product UX content design leader that is skilled in developing UX, UI copy and content for diverse audiences, including B2C and B2B, individuals, retirement plan sponsors, financial advisors and others in a dynamic environment. In this role, you will grow people’s experiences across our digital platforms, including our personal finance apps and investment products. You will collaborate closely with designers, developers, product managers, leadership and other stakeholders to create user journeys that meet user needs while driving business goals forward. ESSENTIAL FUNCTIONS: Manage the development of end-to-end content-led experiences for Empower’s tools and products: Develop and implement comprehensive content-first solutions in support of both business goals and user needs. Manage the content design cross-functional review processes to ensure our work is high-quality and addresses business goals Audit content: Perform content audits to assess the effectiveness of current content and identify opportunities for improvement, standardization and efficiencies. Develop guidelines and standards: Develop and maintain content guidelines and standards to ensure consistency and quality across all digital platforms. Utilize metrics and analysis: Contribute to defining and tracking content performance metrics, using insights to continuously optimize our work. Collaborate with user research to infuse insights into content decisions, ensuring a user-first approach. Collaborate closely with cross-functional teams to ensure content is integrated seamlessly into the overall user experience and operates effectively. Be a key player in establishing the content design discipline at Empower as you create best practices for collaboration and ways of working across disciplines QUALIFICATIONS: 8+ years of UX content design experience, working closely with product and design partners Strong content design as well as copywriting skills Leadership and strategic planning skills Strong operations and project management instincts Experience working with Legal, Compliance in a highly regulated environment Creative problem-solving in a high-energy cross-functional environment Strong experience collaborating with cross-functional partners in UX (designers, researchers), product (product management, engineering) and marketing (product marketing, performance marketing) Familiarity with Figma and/or equivalent tools Bachelor’s degree in related fields (English, Psychology, Human-Computer Interaction, Visual Design, Communications, Sociology, Journalism or related), or equivalent experience Interest or expertise in user-centered design What will set you apart: Financial services or fintech industry knowledge highly preferred Experience designing content for financial tools and products Excellent written and verbal communication skills, including an ability to advocate for your ideas and influence others Strong experience collaborating with UX designers, UX researchers, marketers, and product managers Problem-solving skills and the ability to own and drive multiple projects simultaneously Must be highly motivated, detail- and deadline-oriented, adaptable, and creative in ambiguous environments Interest in investing and/or personal finance Fluency in Figma . We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Role & responsibilities Empower is currently recruiting an Implementation expert in the SAP Financial Suite. Viewed as a proficient in SAP system implementation and support, this position presents an opportunity to an experienced SAP Business and Configuration professional to take the next steps in their career. As part of our established SAP team, under general direction the successful candidate will design, document, implement and support the SAP Policy Management (FS-PM) and SAP Claims Management (FS-CM) modules. Duties & Responsibilities: Leads the gathering, documentation and analysis of system and business requirements for complex multiplatform applications. Monitors and reviews the work of lower-level staff within assigned projects. Design system solutions, write functional specification documents for various RICEFW objects, perform functional configurations, perform unit testing, coordinate integration testing, support user acceptance testing, and resolve issues reported during hyper-care. Efficiently coordinate with other technical teams (ABAP, Security, Basis, Batch support). Configures and customizes the most complex, multiplatform SAP application modules. Develops and executes test plans for the most complex SAP application modules. Troubleshoots problems and recommends modifications to systems leadership and key stakeholders. Ensure delivery satisfies the system and business requirements. Considered an expert in how in how the SAP Financial Suite integrates between different suite modules, to include feeds to the SAP FI module. Troubleshoot reported system issues and resolve the issues as per priority levels. Train and mentor less experienced SAP analysts. Function as a resource for colleagues with less experience. Complete critical complex project tasks within defined milestones. Make recommendations for project resource requirements to project managers and/or systems leadership. Maintains requirements documentation, project tracking, and key stakeholder reporting metrics. Work as on-call support (on rotation basis). Suggest process and system improvements. Qualifications: Bachelors degree in computer science, Information Systems or Business or equivalent experience. Minimum of 8 years relevant SAP experience. Hands on configuration experience required and required for this position. Experience in implementation of new SAP enhancements and conversions. The primary function of this role is to support the ongoing FS-PM and FS-CM support and implementation in the system. Will serve as subject matter expert for the SAP for Financial Services Policy Management and Financial Services Claims Management modules. A strong background in Integration with SAP Collections and Disbursements for Insurance FS-CD and Integration with a background in Annuity payment processes. This position acts independently within assigned areas regarding SAP configuration and solution design. ‘Must be able to work with third party Vendors, and address deficiencies immediately and follow through with fixes. Must be able to document, and test each and every test case for detailed unit, regression testing and be able to discuss and have awareness of each phase of implementation. This role will during Implementation and Hypercare must be willing to work IST hours of 09.00 p.m. - 3.59 a.m. Able and willing to support implementation during US Business hours and work these hours on a rotational basis after implementation and post Go-live Hypercare period. Preferred candidate profile

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. This is a senior level role that will lead all non-analytics and research competencies for India Marketing. The role mandate includes leading and directing existing teams and building new ones like UX/UI design. The role requires both strategic and tactical focus- for the established areas, it means taking the engagement to the next level working with senior stakeholders and planning for resourcing, operating model, process enhancements etc. For the newer areas, it requires being involved in setting up the competency/function from the scratch while ensuring operating model alignment with US counterparts. ESSENTIAL FUNCTIONS: Lead teams of experienced professionals across email marketing, QA/UAT, RFP, Studio and UX/UI design Lead each area by applying specific expertise and judgment to advance the performance of the team Align on business goals and annual objectives, translate those to KPI’s for the India teams, and ensure those are exceeded or met Provide leadership expertise to create alignment, build engagement models, and provide inputs to functional priorities and strategies Work across teams on complex issues where analyses of situations require deep understanding of the business and connect with senior level stakeholders Develop and execute the talent roadmap for each area while optimizing resources across shores Participate in budget planning and be responsible for achievement of results while being held accountable for adherence to budget. Manage planning, staffing, budgeting, expense management for the functions Overall ownership of the delivery of these functions from India to EWS and EPW QUALIFICATIONS: Graduate / Post-graduate degree in Business Management/Statistics/Economics/Finance 15-20 years’ experience in digital marketing, design, or Marketing Operations roles. Minimum 5-6 years’ experience in leading multiple teams led by Managers/Sr. Managers Very good exposure and understanding of Marketing delivery in context of design and communications Experience in handling large scale projects that involve cross-functional teams Solid experience in working in a global model with senior stakeholders Proven ability to align with fast changing business context and translate that to help drive desired outcomes. Functional expertise in the space of Marketing campaign strategy and execution Good understanding of the Marketing-Sales funnel especially in context of generating leads through effective targeting and design efforts Strong organizational and project management skills and ability to 'own' a number of tasks simultaneously while delivering against tight delivery timeframes Effective presentation and story boarding skills with exposure to executive level presentations Strong verbal and written communication skills- ‘Persuasive and Influencing’ style would be a good fit for the role Excellent team player Normal Office Working Conditions This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Greetings! Job Location: Bangalore Work Location: Bangalore (Work from Office) Shift Time: Night Shifts If interested, please do share your profile at sreenivas.s@empower.com The Analyst Intraday Business Process would update schedules for the contact center agents. Manage the requests for planned absences and updates resulting from unplanned absences (i.e. sick, rescheduled training, etc.). A secondary function is to update the SAS (staff administration system) database and notify other applications of the changes to an employees status (i.e. changing teams or functions, etc.). The incident management support would be to monitor any system issues that would impact on the contact centers ability to take calls at the start of day. They would notify impacted staff while handing off the issue to the teams who will support this work during business hours. ESSENTIAL FUNCTIONS: Incident management function will manage any system issues experience outside of business hours and help determine the impact to the business. Team currently experiences 4 to 5 incidents a month. This function is considered a priority due to the impact to the business. Intraday function will manage the requests for planned absences and updates resulting from unplanned absences (i.e. sick, rescheduled training, etc.). This function requires high accuracy and volume to manage. Intraday function updates the SAS (staff administration system) database and notify other applications of the changes to an employees status (i.e. changing teams or functions, etc.).This function requires high accuracy with the updates being made. QUALIFICATIONS: Bachelor’s degree (additional certifications or specializations in relevant areas are beneficial) 2-5 years of Workforce Management experience in a similar role. Workforce Management Experience with next generation WFO and Telephony software with a focus on Real time adherence, same day scheduling and skilling adjustments and profile maintenance an asset. (examples include but not limited to Verint, Calabrio, Genesys, Cisco, Amazon, Five9). Math and Statistics Proficiency: Fundamental for understanding and utilizing workforce application tools. Execution Skills: Ability to maintain focus through event triage and times of stress. Soft Skills: Passionate, proactive, creative, collaborative, and influential without authority. Abstract Reasoning and Conceptual Thinking: Essential for problem-solving in complex scenarios. Innovative Thinking: Demonstrate a medium level of innovation by providing insights into process improvements and driving workforce best practices adoption. Adaptability: Organized, collaborative, adaptable to change, and disciplined in approach to work. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The primary responsibility of the Specialist - Empower Personal Wealth Quality Assurance is to monitor and provide feedback on the quality of phone interactions with participants by evaluating calls of representatives and advisors. This is to ensure compliance with policies, procedures and rules of the financial services industry. ESSENTIAL FUNCTIONS: Provide continuous call evaluation feedback through written evaluations and participate in review conversations as applicable. Document and escalate call monitoring issues to management, as necessary. Document call evaluation using applicable tools for call scoring. Support applicable data analysis and reporting as assigned. Participate in call calibration sessions and team meetings when appropriate. QUALIFICATIONS: Bachelor’s Degree in related discipline or appropriate experience and knowledge in financial services industry 2+ years of experience in Banking/Financial Services/Operations. Working knowledge of retirement plan and retail investment products preferred Intermediate skills using Microsoft Office products Sound reasoning and critical thinking Excellent written and verbal communication skills Experience in peer review or QC/QA role Attention to detail is a must This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The primary responsibility of the Specialist - Empower Personal Wealth Quality Assurance is to monitor and provide feedback on the quality of phone interactions with participants by evaluating calls of representatives and advisors. This is to ensure compliance with policies, procedures and rules of the financial services industry. ESSENTIAL FUNCTIONS: Provide continuous call evaluation feedback through written evaluations and participate in review conversations as applicable. Document and escalate call monitoring issues to management, as necessary. Document call evaluation using applicable tools for call scoring. Support applicable data analysis and reporting as assigned. Participate in call calibration sessions and team meetings when appropriate. QUALIFICATIONS: Bachelor’s Degree in related discipline or appropriate experience and knowledge in financial services industry 2+ years of experience in Banking/Financial Services/Operations. Working knowledge of retirement plan and retail investment products preferred Intermediate skills using Microsoft Office products Sound reasoning and critical thinking Excellent written and verbal communication skills Experience in peer review or QC/QA role Attention to detail is a must This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Tax Reconciler (Sr Spec) has the responsibility for administration supporting both day-to-day processing and reporting of tax forms, and preliminary reconciliation of tax liability. Processing and reporting include updates to tax forms, as well as the review and resolution of form error reporting. Main job is to provide support in : Daily Suspense reconciliation is the act of reconciling the net income on the in the system to the income reported on the tax return by adding and subtracting the non-tax items. QC of both US and Global teams for limited tasks. Trend tracking and reporting Compare audits and reporting. (Missing distribution report will apply here) Ad hoc requests for updates or research as needed Tax form rejects and audit processing require critical thinking, review ESSENTIAL FUNCTIONS: List specific action statements to describe the fundamental responsibilities that encompass the majority of the job (typically those that comprise 10% or more of time). List in order of impact to the company which may or may not be the same as the amount of time required to complete the listed responsibility. Responsible for complex tax form processing and quality review; tax form types include but not are limited to: 1099 R, 1099 MISC, 1099 NEC, and W-2 Performs review of assigned tax reports Completes periodic reports documenting variance root cause and resolution. Verifies problem resolution is timely and accurate. Follows up with appropriate areas regarding unresolved issues. Complete all daily, monthly, and ad-hoc tasks and report accurately Prepare weekly / Monthly reports Provide feedback to improve processes Build expertise to be able to respond to questions from team and serve as team SME Escalate all issues promptly and effectively to Lead/ Supervisor May assist in annual tax form production tasks Other duties as assigned Shift Timing: Variable as per the business demand – Monday to Friday QUALIFICATIONS: Indicate qualifications that are required, if preferred, indicate preferred. Include advanced education or certifications, and/or specific skills, knowledge, experience, or characteristics. Education Qualification: Bachelor’s degree in finance is strongly preferred or equivalent to industry experience Experience: 2.5 -3.5 years financial operations in Reconciliations, Federal tax knowledge. Knowledge and understanding of taxes as they apply to retirement plans Skills required for this Role: Critical Thinking Ability to research independently Basic understanding of 401k and Tax form and Ability to work independently without set steps High level knowledge of MS Excel and able to convert the data into reporting for various management checks. Knowledge of Taxport and Alteryx. Addition Non-Technical Skills for Sr spec Strong analytical/problem solving, written and verbal communication skills Ability to multi-task, prioritize, and problem-solve effectively Strong attention to detail Excellent time management Flexible in shifts Ownership mindset We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Key Job Description DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS: • Gathers and analyzes information to determine learning needs. • Evaluates training programs and materials at regular intervals. • Facilitates internal learning solutions and develops in-house training programs as assigned for India requirements to deliver classroom, virtual or self-paced learning interventions. • Evaluates the overall effectiveness of the training programs and make necessary improvements. • Tracks employee success and progress • Capture all learning interventions on the Learning Management System • Develops and implements learning curriculum consistent with current trends and best practices. • Utilizes internal and external resources as necessary to achieve goals. • Facilitates and/or delivers learning solutions, based on adult learning theory providing a high-impact, interactive environment. • Tracks and analyzes learning curriculum effectiveness using Impact Mapping or other traditional evaluation techniques. • Communicates effectively with stakeholders and business partners. • Assumes responsibility for ongoing development, researching industry standards and best practices and embracing new technologies. • Develops and provides learning metric reporting to management. • Communicate and collaborate across teams and levels REQUIREMENTS: 7 – 9 years of experience as a behavioral trainer or a similar role. Total Experience -10-15 years. Experience in designing, developing, and delivering training programs and workshops. Excellent decision making and organizational skills. Good interpersonal and communication skills. Advanced skill level MS Word, MS Excel, and MS PowerPoint. Knowledge and experience in adult learning. Ability to work both independently and within a collaborative team environment. Willing to work in shifts. Great Communication and presentation skill Cultural sensitivity. Ability to be flexible and adaptable to changing workplace requirements EDUCATION: Bachelor’s degree in human resources or related field, or equivalent work experience. OTHER PREFERRED QUALIFICATIONS: • Knowledge of modern training techniques and tools. • Experience using learning management systems. REGISTRATIONS / CERTIFICATIONS / LICENSING REQUIRED NA PHYSICAL REQUIREMENTS/WORKING CONDITIONS (if applicable) : Shift timings – 11:30 a.m. to 8:30 p.m. shift with few exceptions’ basis the requirements. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status Show more Show less

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. JOB DESCRIPTION: The Scrum Master (India) is responsible for enabling agile best practices and fostering a collaborative environment within the Generative AI platform teams. This individual facilitates scrum ceremonies, removes impediments, and works closely with product owners and cross-functional team members to deliver high-quality, value-driven features. The Scrum Master also coaches team members on agile principles and continuously looks for ways to improve processes. ESSENTIAL FUNCTIONS: Agile Facilitation Coordinate and facilitate daily stand-ups, sprint planning, reviews, and retrospectives. Ensure transparency of team progress and roadblocks through effective use of agile tools. Impediment Removal Identify and remove blockers or escalate to appropriate stakeholders. Support the team in resolving conflicts and dependencies. Coaching & Continuous Improvement Mentor team members on scrum principles, agile methods, and self-organization. Promote a culture of experimentation, feedback, and continuous learning. QUALIFICATIONS: Education Bachelor’s degree in business, Computer Science, or related field. Experience 3+ years in a Scrum Master or related agile role. Experience in AI or software development environments is preferred. REGISTRATIONS/LICENSES/CERTIFICATIONS: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent. SKILLS/CHARACTERISTICS: Excellent communication, facilitation, and conflict resolution skills. Strong understanding of agile metrics (velocity, burndown charts, etc.). Ability to foster collaboration and maintain a positive team environment. WORKING CONDITIONS: Normal Office Working Conditions: India-based office, possibly remote or hybrid. May require flexibility to coordinate with global teams. OTHER RESPONSIBILITIES & AUTHORITY: Authority to enforce Scrum principles and keep the team focused on sprint goals. INTERNAL & EXTERNAL CONTACTS: Regular interaction with product owners, developers, QA teams, and management. May work with external vendors or consultants for training and coaching. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. JOB DESCRIPTION: The Scrum Master (India) is responsible for enabling agile best practices and fostering a collaborative environment within the Generative AI platform teams. This individual facilitates scrum ceremonies, removes impediments, and works closely with product owners and cross-functional team members to deliver high-quality, value-driven features. The Scrum Master also coaches team members on agile principles and continuously looks for ways to improve processes. ESSENTIAL FUNCTIONS: Agile Facilitation Coordinate and facilitate daily stand-ups, sprint planning, reviews, and retrospectives. Ensure transparency of team progress and roadblocks through effective use of agile tools. Impediment Removal Identify and remove blockers or escalate to appropriate stakeholders. Support the team in resolving conflicts and dependencies. Coaching & Continuous Improvement Mentor team members on scrum principles, agile methods, and self-organization. Promote a culture of experimentation, feedback, and continuous learning. QUALIFICATIONS: Education Bachelor’s degree in business, Computer Science, or related field. Experience 3+ years in a Scrum Master or related agile role. Experience in AI or software development environments is preferred. REGISTRATIONS/LICENSES/CERTIFICATIONS: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent. SKILLS/CHARACTERISTICS: Excellent communication, facilitation, and conflict resolution skills. Strong understanding of agile metrics (velocity, burndown charts, etc.). Ability to foster collaboration and maintain a positive team environment. WORKING CONDITIONS: Normal Office Working Conditions: India-based office, possibly remote or hybrid. May require flexibility to coordinate with global teams. OTHER RESPONSIBILITIES & AUTHORITY: Authority to enforce Scrum principles and keep the team focused on sprint goals. INTERNAL & EXTERNAL CONTACTS: Regular interaction with product owners, developers, QA teams, and management. May work with external vendors or consultants for training and coaching. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. JOB DESCRIPTION: The Platform QA Engineer ensures the reliability, performance, and security of the Gen AI platform through comprehensive testing and validation. The role involves creating and executing test plans, identifying defects, and collaborating with development teams to resolve issues. This engineer focuses on functional, integration, and performance testing to deliver a robust and user-friendly platform. ESSENTIAL FUNCTIONS: Test Strategy & Planning Develop and maintain QA strategies for platform components, including back-end services, APIs, and UIs. Collaborate with product managers and developers to define acceptance criteria. Test Execution & Automation Build and maintain automated test scripts to improve coverage and reduce manual effort. Perform manual testing where necessary, ensuring all defects are accurately documented. Quality Assurance & Reporting Track, analyze, and report on software quality metrics. Work closely with engineering teams to ensure timely resolution of bugs and regressions. QUALIFICATIONS: Education Bachelor’s degree in computer science, Engineering, or related field. Experience 3+ years of QA or software testing experience, including test automation and CI/CD integration. Familiarity with agile methodologies and defect tracking tools (e.g., JIRA). Registrations/Licenses/Certifications ISTQB or other QA-related certifications are a plus. SKILLS/CHARACTERISTICS: Proficiency in scripting languages (e.g., Python, JavaScript) for automation. Strong analytical and problem-solving skills. Excellent attention to detail and ability to multi-task in a fast-paced environment. WORKING CONDITIONS: Normal Office Working Conditions: India-based office setting, possibly remote or hybrid as needed. May require collaboration with global teams across different time zones. OTHER RESPONSIBILITIES & AUTHORITY: Responsible for triaging defects, prioritizing test efforts, and ensuring high-quality releases. INTERNAL & EXTERNAL CONTACTS: Regular interaction with developers, product managers, and DevOps engineers. External vendors may be involved if third-party testing tools are used. This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Job Summary: - Under general supervision, this role is responsible for accurate setup, changes, and performing quality assurance reviews of new plan sales in the recordkeeping system with an emphasis of supporting requests that are more complex in nature. Primary Duties and Responsibilities: - Process new plan setup and quality assurance reviews from the queue that include, but not limited to, establishing information provided from various sources, reviewing the recordkeeping system setup including all rules and indicators using established procedures. Ensure accurate, dependable, and appropriate data entry and information on the recordkeeping system based on the request and source documentation provided within established time standards. Analyze, accurately process, and review for quality assurance system changes to existing information on the recordkeeping system based on queue requests and source documentation provided and submitted by various internal teams within established time standards Communicate results and discrepancies, including missing, incomplete, or unclear information or requests to the appropriate individuals for problem solving and clarification Compose routine written correspondence and may conducts research into problems and inquiries Strong attention to detail is required Ability to multitask and utilize dual monitors to work in multiple operating systems or vendor sites simultaneously Adheres to the service standard deadlines Ability to handle fast paced order processing environment, repetitive duties and ability to embrace change positively Compose routine written correspondence and conducts research into problems and inquiries Background and Qualifications: Bachelor’s degree, preferably in a business-related field. 1-2 years business related experience required Strong attention to detail Excellent time management Excellent verbal and written communication Prior experience and understanding of various IRS codes: 401(k), 401(a), 403(b), 457, etc. Understanding of retirement plan rules and IRS codes preferred We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Solution Architect (India) is a key technical leader within the Innovation Lab, driving the design and experimentation of emerging technologies, including Generative AI and retrieval-augmented generation (RAG), agentic AI orchestration frameworks. This role is embedded in exploratory projects, translating conceptual ideas into technical architectures that push the boundaries of AI-driven and emerging tech solutions. The architect collaborates closely with cross-functional teams to prototype, evaluate, and iterate on novel solutions, ensuring alignment with evolving enterprise innovation strategies. Responsibilities: Design flexible, scalable, and secure solution architectures to test and validate emerging AI technologies. Rapidly prototype and evaluate new frameworks, tools, and methodologies for AI-driven applications, RAG pipelines and agents-AI workflows. Contribute to the evolution of enterprise innovation patterns and architecture standards based on experimentation outcomes. Provide thought leadership on cutting-edge AI/ML technologies, microservices, and cloud-based architectures. Guide teams through proof-of-concept (PoC) development and experimental deployments. Conduct architecture reviews and contribute to technical assessments of emerging tools and platforms. Engage with cross-functional teams, including AI researchers, engineers, and business stakeholders, to refine and test AI use cases. Communicate complex technical concepts to both technical and non-technical audiences to facilitate innovation adoption. Document and share key learnings from experimentation to influence future technology strategies. May mentor junior architects or developers but does not have direct reports. Experience: 10+ years of experience in IT with at least 7+ years of experience in software architecture, emerging technology R&D, or related roles. Hands-on experience with Generative AI, AI/ML architectures, microservices, LangChain, LlamaIndex, CrewAI, or other agentic-AI/RAG frameworks. Proven track record of designing and experimenting with emerging technology solutions. Cloud architecture certifications (AWS, Azure, GCP) a plus. Strong problem-solving skills with a passion for innovation and emerging technologies. Ability to rapidly prototype and assess new technologies. Exceptional written, verbal, and visual-storytelling skills; able to translate complex technical ideas into clear, outcome-oriented narratives for diverse audiences. Comfortable working in an iterative, experimental, and fast-paced innovation environment. Normal office working conditions in an India-based innovation hub. Some coordination with global teams requiring flexible hours. Authority to define experimental architecture guidelines and propose innovative solutions. Influence technology exploration strategy within the Innovation Lab. Education Bachelor’s degree in computer science, Engineering, or a related field; master’s preferred. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.