Quality Auditor

About Us

Today ~40Lac customers trust us for their personal care needs. We are proud to be featured in LinkedIn's Top Startups 2025- Delhi NCR Edition for our innovation and rapid growth.

The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.

Key Responsibilities

• Audit customer interactions on chat, email, and social media based on predefined quality parameters.
• Identify gaps in communication, process adherence, and resolution accuracy.
• Share constructive feedback with agents to help improve performance.
• Maintain audit reports, scorecards, and dashboards for tracking performance trends.
• Work closely with Team Leaders/Managers to drive quality improvement initiatives.
• Recommend process and training improvements based on audit findings.
• Ensure compliance with company policies and customer service guidelines.

Requirements

• Bachelor’s degree (preferred in Business, Communications, or related field).
• 1–3 years of experience in quality auditing/customer service (BPO, e-commerce, or similar).
• Strong communication and analytical skills.
• Proficiency in MS Excel/Google Sheets (pivot tables, formulas) for reporting.
• Knowledge of customer service tools (Freshdesk, Freshchat, Zendesk, Sprinklr, etc.) is an advantage.
• Attention to detail with the ability to identify improvement areas.
• Ability to give feedback in a professional and motivating way.

Key Skills

• Quality Auditing
• Process Adherence
• Feedback & Coaching
• Customer Communication Standards
• Analytical & Reporting Skills
• Problem-Solving

What We Offer

• Competitive salary & benefits.
• Opportunity to work in a fast-paced, growing environment.
• Exposure to multiple support channels (chat, email, social media).
• Career growth in Quality & Training functions.