Quality Auditor

3 years

0 Lacs

Posted:16 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Us


Today ~40Lac customers trust us for their personal care needs. We are proud to be featured in LinkedIn's Top Startups 2025- Delhi NCR Edition for our innovation and rapid growth.


The founding team has a strong startup experience, is well funded and backed by tier 1 institutional investors.


Key Responsibilities

  • Audit customer interactions on chat, email, and social media based on predefined quality parameters.
  • Identify gaps in communication, process adherence, and resolution accuracy.
  • Share constructive feedback with agents to help improve performance.
  • Maintain audit reports, scorecards, and dashboards for tracking performance trends.
  • Work closely with Team Leaders/Managers to drive quality improvement initiatives.
  • Recommend process and training improvements based on audit findings.
  • Ensure compliance with company policies and customer service guidelines.


Requirements

  • Bachelor’s degree (preferred in Business, Communications, or related field).
  • 1–3 years of experience in quality auditing/customer service (BPO, e-commerce, or similar).
  • Strong communication and analytical skills.
  • Proficiency in MS Excel/Google Sheets (pivot tables, formulas) for reporting.
  • Knowledge of customer service tools (Freshdesk, Freshchat, Zendesk, Sprinklr, etc.) is an advantage.
  • Attention to detail with the ability to identify improvement areas.
  • Ability to give feedback in a professional and motivating way.


Key Skills

  • Quality Auditing
  • Process Adherence
  • Feedback & Coaching
  • Customer Communication Standards
  • Analytical & Reporting Skills
  • Problem-Solving


What We Offer

  • Competitive salary & benefits.
  • Opportunity to work in a fast-paced, growing environment.
  • Exposure to multiple support channels (chat, email, social media).
  • Career growth in Quality & Training functions.

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