Quality Auditor

WYZMINDZ Solutions Private Limited

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: Shine logo

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Skills Required

auditing compliance quality improvement coaching analytical skills communication skills time management hindi english customer interactions adherence to processes regulatory standards feedback skills organisational skills banking experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Auditor at Wyzmindz Solution Private Limited, your role will involve auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup. Key Responsibilities: - Conduct audits of calls, emails, chats, and complaint audits. - Identify gaps, share feedback with agents/teams, and suggest improvements. - Maintain audit reports and highlight key findings for management. - Provide coaching support to improve customer interactions and compliance. - Ensure adherence to processes, policies, and regulatory standards. Qualifications Required: - Graduate degree or equivalent experience. - Prior QA/auditing experience, preferably in BPO/customer service. - Strong banking experience in customer service will be preferred. - Good analytical, communication, and feedback skills. - Detail-oriented with strong organizational and time management skills. - Proficiency in Hindi & English. - Immediate joiners preferred. At Wyzmindz Solution Private Limited, you will be working in Noida, Sector 63, with a work module of "Work from Office". This is a full-time, permanent position. Note: Benefits include health insurance and provident fund.,

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Quality Auditor