We are hiring enthusiastic Customer Support Executives for a Work From Home (WFH) opportunity. If you have excellent English communication skills and are based in the NCR region, this is your chance to join a dynamic support team!
We are looking for a BDE who is passionate about SaaS sales and solution selling. This is an end-to-end sales role, where you will drive lead generation, manage the sales funnel, deliver impactful demos, and onboard clients successfully.
Job Description : Job Title: Customer Support Executive Company: DialDesk Location: Noida (Work from Office) Experience: 0–2 years Employment Type: Full-time About DialDesk : DialDesk is India’s first Pay-As-You-Go shared customer support platform, empowering businesses with flexible, high-quality customer engagement. Our agents handle calls for multiple brands, ensuring every customer gets timely and professional assistance. Key Responsibilities : Handle inbound and outbound customer calls professionally. Resolve customer queries and complaints efficiently. Maintain call logs and update CRM systems accurately. Ensure high customer satisfaction and meet process KPIs. Escalate unresolved issues to the team leader or supervisor. Requirements Good communication skills in English & Hindi. willingness to learn. Experienced in Customer Support/fresher can also apply What We Offer: Fixed salary with performance incentives. On-the-job training and growth opportunities. Friendly and supportive work culture. Job Types: Full-time, Fresher Pay: ₹11,000.00 - ₹20,000.00 per month Benefits: Provident Fund Work from home Work Location: In person
Job Description: Job Title: Quality Auditor About DialDesk: DialDesk is a leading customer experience and contact center solutions provider, delivering seamless support and engagement services across multiple industries. We focus on performance, process excellence, and customer satisfaction. Job Summary: The Quality Auditor will be responsible for monitoring, evaluating, and improving the performance of customer service representatives. The role ensures that every customer interaction meets company standards and client expectations through quality checks, feedback, and data analysis. Key Responsibilities: *Conduct regular audits of calls, chats, and emails to assess quality and compliance with company standards. *Identify process gaps and suggest actionable improvements to enhance service quality. *Prepare daily/weekly/monthly quality reports and share insights with management and operations teams. *Provide constructive feedback to agents for performance improvement. *Ensure adherence to standard operating procedures (SOPs) and compliance requirements. *Collaborate with training teams to bridge knowledge and skill gaps. *Maintain calibration sessions with clients and internal teams to ensure consistency in evaluation. *Track and analyze quality metrics to drive continuous improvement. Required Skills and Qualifications: *Graduate in any discipline (preferably in communication, business, or related field). *0-1 years of experience in quality auditing in a BPO / contact center environment. *Strong knowledge of quality frameworks (QA parameters, RCA, calibration, etc.). *Excellent communication, analytical, and reporting skills. *Proficiency in MS Excel and reporting tools. *Good listening and problem-solving abilities. Job Type: Full-time Pay: ₹15,000.00 - ₹44,008.58 per month Work Location: In person
Job Description: Job Title: Quality Auditor About DialDesk: DialDesk is a leading customer experience and contact center solutions provider, delivering seamless support and engagement services across multiple industries. We focus on performance, process excellence, and customer satisfaction. Job Summary: The Quality Auditor will be responsible for monitoring, evaluating, and improving the performance of customer service representatives. The role ensures that every customer interaction meets company standards and client expectations through quality checks, feedback, and data analysis. Key Responsibilities: *Conduct regular audits of calls, chats, and emails to assess quality and compliance with company standards. *Identify process gaps and suggest actionable improvements to enhance service quality. *Prepare daily/weekly/monthly quality reports and share insights with management and operations teams. *Provide constructive feedback to agents for performance improvement. *Ensure adherence to standard operating procedures (SOPs) and compliance requirements. *Collaborate with training teams to bridge knowledge and skill gaps. *Maintain calibration sessions with clients and internal teams to ensure consistency in evaluation. *Track and analyze quality metrics to drive continuous improvement. Required Skills and Qualifications: *Graduate in any discipline (preferably in communication, business, or related field). *0-1 years of experience in quality auditing in a BPO / contact center environment. *Strong knowledge of quality frameworks (QA parameters, RCA, calibration, etc.). *Excellent communication, analytical, and reporting skills. *Proficiency in MS Excel and reporting tools. *Good listening and problem-solving abilities. Job Type: Full-time Pay: ₹15,000.00 - ₹44,008.58 per month Work Location: In person
Job Description: Job Title: Business Development Executive – DialDesk (Onsite) Location: Noida Department: Sales Reports To: Business Development Manager Role Overview: The Business Development Executive (BDE) will play a key role in driving new business for DialDesk by connecting with qualified leads, understanding their customer experience (CX) challenges, and scheduling product demos. The role requires high energy, strong communication skills, and a disciplined approach to follow-ups to convert leads into opportunities and closures. Key Responsibilities: *Engage with inbound and outbound leads via calls, LinkedIn, and emails. *Qualify leads based on business type, scale, and suitability for DialDesk’s shared CX model. *Schedule product demos and coordinate with the BD Manager for closures. *Maintain daily activity logs, call notes, and lead stages in CRM (Kylas). *Ensure timely follow-ups, proposal sharing, and response tracking. *Collaborate with the Marketing team for campaign feedback and lead nurturing strategies. *Achieve monthly demo, conversion, and closure targets through disciplined pipeline management. Required Skills & Experience *1–3 years of experience in inside sales, business development, or telecalling for B2B or SaaS products. *Excellent communication, presentation, and persuasion skills with a customer-first approach. *Proficiency in CRM systems (Kylas or equivalent) and lead research tools (LinkedIn Sales Navigator, Lusha, etc.). *Strong understanding of outbound prospecting, email etiquette, and demo scheduling processes. *Ability to work under structured daily targets and coordinate effectively with the Sales Manager. Why Join DialDesk: *Opportunity to work with India’s first Pay-As-You-Go Shared CX Platform. *Dynamic and fast-growing environment with performance-based growth. *Exposure to B2B SaaS and CX automation tools. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Provident Fund Work from home Work Location: In person