217 Customer Interactions Jobs

As a Tele Sales Manager at Paisa Bazaar, you will be responsible for leading the Personal Loan / Business Loan Tele Sales team in Karnataka. Your role will involve managing a large tele sales team, ensuring sales targets are met, monitoring performance metrics, and driving workforce efficiency. Your expertise in call centre operations, sales metrics, and CRM tools will be crucial in achieving success in this role. **Key Responsibilities:** - Lead and manage a large tele sales team for Personal Loan & Business Loan verticals, including Team Leaders, Assistant Managers, and Associates. - Ensure achievement of sales targets, productivity, and key performance metrics like connect rate, conversion rate, talk time, login hours, AHT, etc. - Monitor team performance using dialler systems, CRM software, and tele sales dashboards. - Drive effective lead allocation, call flow, and conversion through efficient workforce management. - Train, mentor, and motivate the team for high-quality customer interactions. - Ensure compliance with company policies, RBI/financial guidelines, and quality standards. - Regularly review team performance, identify gaps, and implement process improvements. - Coordinate with central operations and product teams to align strategies for the entire Karnataka region. - Maintain a strong focus on customer experience while driving revenue growth. **Qualifications Required:** - Minimum 4-5 years of experience in managing tele sales / call centre operations, preferably in loans/financial products. - Strong knowledge of tele calling metrics, dialler operations, and CRM platforms. - Proven ability to manage large teams and achieve business targets. - Excellent communication skills in English and Hindi. - Proficiency in Kannada (regional language) is mandatory. - Strong leadership, analytical, and problem-solving skills. - Willingness to work in a 6-day work environment, including Saturday & Sunday. If interested in this role, you can share your CV with Krishanswarnkar@policybazaar.com or reach out to Krishan Kant at 8448684083. Please note that the Job Description does not contain any additional details about the company.,

As a Customer Success Manager Team Lead, your role will involve overseeing a team of customer success executives who cater to medical device clients. You will need to strike a balance between direct customer interactions and effective leadership to ensure service quality, manage team performance, handle escalations, and drive customer satisfaction. Key Responsibilities: - Lead, mentor, and manage a team of customer success executives, which includes tasks such as shift planning, workload allocation, and performance monitoring. - Handle escalated or challenging customer situations with professionalism, setting a positive example for your team. - Guide the team in effectively managing client journeys, ensuring prompt responses and delivering high-quality support. - Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction, providing regular feedback to the team. - Conduct training, coaching, and knowledge-sharing sessions to enhance the team's capabilities. - Collaborate with sales, product, and technical teams to address customer needs and escalations efficiently. - Prepare and share team performance reports with management, highlighting areas of improvement and any existing gaps. - Implement best practices for customer engagement, compliance, and the utilization of medical device solutions. - Drive customer success strategies aimed at enhancing retention, adoption, and overall satisfaction. Requirements: Qualifications & Skills: - A Bachelor's degree in Healthcare, Biomedical Engineering, Life Sciences, or Business Management (a Master's degree is preferred). - 5-7 years of experience in Customer Success/Client Services within the Medical Devices/Healthcare/Consumer Electronics industry, with at least 2+ years in a team lead or supervisory position. - Possess strong people management skills, including expertise in shift scheduling, coaching, and performance management. - Demonstrated experience in handling escalations, challenging clients, and conflict resolution. - Excellent communication and interpersonal skills, with the ability to influence and motivate your team effectively. - Proficiency in healthcare compliance standards and knowledge of medical device workflows. - Analytical and process-oriented mindset, with the capability to track KPIs and drive continuous improvements. - Willingness to occasionally travel for client visits or to provide support to the team.,

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow.

As a Sales Associate at UnifyCX, you will play a crucial role in managing the sales pipeline from end to end. Your responsibilities will include consulting, qualifying, and converting potential leads into customers. To excel in this role, you should have a positive attitude, healthy competitive spirit, and self-driven attitude. Additionally, you should possess excellent interpersonal skills, be a quick learner, and have a keen interest in technology. Your willingness to work on a pre-defined roster will be essential for success in this position. Key Responsibilities: - Adopt a consultative sales approach by focusing on customer discovery, need analysis, solution pitching, negotiation, and closure through customer interactions via phone, chat, and email. - Ensure sales diligence by building and managing the sales pipeline through sales cadences and follow-ups to achieve revenue targets, with attractive incentives. - Stay proactive in understanding the competitive landscape to enhance sales strategies. - Collaborate effectively with the Support, Product Management, and Marketing teams to address client feedback and resolve issues. Qualifications Required: - Positive attitude, healthy competitive spirit, and self-driven attitude. - Excellent interpersonal skills with the ability to interact with customers and peers. - Quick learner with an inquisitive mind and desire to outperform. - Interest and inclination towards technology. - Willingness to work on a pre-defined roster. At UnifyCX, you will be part of a young and energetic team that fosters a healthy competitive spirit. This inside sales role eliminates the need for field sales and cold calling, providing you with a supportive work environment to empower you to be the best version of yourself. You can expect personal and professional development opportunities that ensure your growth. If you are passionate about technology and enjoy helping others, joining UnifyCX as a Sales Associate will allow you to make a real difference by helping customers solve their technical problems in an innovative and supportive environment.,

The Quality Analyst position involves the responsibility of monitoring and evaluating customer interactions in the call center to ensure adherence to processes, compliance with regulations, and achievement of customer satisfaction goals. Your role will include analyzing agent performance, identifying areas for improvement, and providing constructive feedback to enhance service quality. You will be expected to conduct regular monitoring of customer interactions such as phone calls, chats, and emails to assess the quality of service provided by agents. By analyzing quality data, you will identify trends, patterns, and areas that require improvement. Your insights and recommendations based on performance analysis will be crucial for management decision-making. Collaboration with team leaders to implement coaching and training programs aimed at addressing performance gaps is a key aspect of the role. Working with other departments to identify and implement process improvements that enhance service quality and customer satisfaction will also be part of your responsibilities. Additionally, you will assist in developing and delivering training programs for both new and existing agents to ensure a consistent and high level of service quality. It is essential to ensure that all quality assessments and monitoring activities comply with relevant legal and regulatory requirements. Staying informed about industry best practices and recommending updates to quality processes accordingly will be expected from you. To qualify for this position, you should hold a Bachelor's degree in a relevant field (Master's preferred) and have at least 1+ years of experience as a Quality Analyst in a call center or BPO environment. Strong analytical and problem-solving skills are required, along with excellent written and verbal communication skills. Being detail-oriented with a focus on accuracy and data integrity is essential. Familiarity with quality assurance processes and methodologies, ability to work independently and collaboratively in a team environment, and proficiency in using quality monitoring tools and software are also necessary qualifications. This is a full-time onsite position located in Rourkela.,

As a Sales Associate at UnifyCX, you will be an integral part of our team, helping us deliver exceptional customer experiences through our transformative AI platform. With a focus on strategy, omnichannel support, analytics, and AI-driven tools, such as GoTalent.AI and Voice of Customer, we prioritize measurable results for over 200 client programs. Our outcome-based model ensures scalable, personalized, and compliant solutions that drive real business impact. We are seeking individuals with a positive attitude, a healthy competitive spirit, and a self-driven attitude to join us on our journey. As a Sales Associate, you will be responsible for managing the sales pipeline from end to end by consulting, qualifying, and converting potential leads into customers. We welcome members from diverse backgrounds to the UnifyCX family and provide the necessary training and mentorship to support your success. To excel in this role, you should possess excellent interpersonal skills, have a quick learning ability, and a keen interest in technology. A willingness to work on a pre-defined roster is essential. Your responsibilities will include adopting a consultative sales approach, focusing on customer discovery, solution pitching, negotiation, and closure through various customer interactions. Building and managing the sales pipeline to achieve revenue targets, staying updated on competition, and collaborating with cross-functional teams are key aspects of the role. Joining our young and energetic team, you will experience a supportive work environment that encourages personal and professional development. As a Sales Associate at UnifyCX, you will have the opportunity to make a real difference by helping customers solve their technical problems, work with cutting-edge technology, and be part of a forward-thinking company that values your contributions and supports your growth. If you are passionate about technology and enjoy helping others, we invite you to be a part of our team as a Sales Associate at UnifyCX!,

The position of Oracle Fusion Finance Functional Lead requires a professional with 7+ years of experience in Oracle Fusion, including a minimum of 2-3 implementation projects in Oracle Fusion Financial Applications. As a candidate, you are expected to possess a sound understanding of financial business processes and concepts. Your role will involve hands-on experience in implementing Cloud Financial Modules such as GL, AP, AR, FA, CM, IC, and Tax. You should have proficiency in designing Chart of Accounts (CoA), Enterprise Structure, Multi-period Accounting, Allocations, Intercompany Elimination, and Consolidation. Additionally, you must be familiar with Translation and Revaluation processes and have working experience with BPM workflow. An understanding of Projects/SCM modules will be advantageous. Strong customer interaction skills are essential for this role, as you will be required to engage with customers to comprehend critical situations and provide suitable responses while effectively utilizing organizational resources. Operations management skills and an innovative mindset are necessary to drive continuous improvement in processes, methods, tools, and utilities. Collaboration is key in this position, and you should be a team player who can leverage the strengths of your peers within and across teams. A commitment to continuous learning is expected, enabling you to stay updated on emerging business models, processes, application solutions, and technology features to deliver value to customers consistently. Flexibility is crucial in adapting to the fast-changing business environment, and you should be agile in your approach. Maintaining documentation for various activities such as architecture, design, technical aspects, implementation, support, and testing is part of the responsibilities. Candidates with a CA or MBA in Finance degree will be preferred for this role. The location for this position is Gurugram. For further inquiries or to apply for the position, please contact laxmi.bisht@mpccloudconsulting.,

We are looking for a Counter Sales Executive (Male Preferred) to manage customer interactions at the sales counter, handle billing, showcase products, and ensure excellent customer service. The role requires good communication and sales skills.

Premier Research is seeking an Associate Database Developer for an 8-month contract in India to join the Functional Services Provider (FSP) team. In this role, you will contribute to the transformation of life-changing ideas from biotech, medtech, and specialty pharma companies into new medicines, devices, and diagnostics. Your work will play a crucial role in saving and enhancing lives, and we value our team members as our most important asset for achieving success. We are committed to supporting your growth, providing you with the necessary skills and opportunities to thrive at work while maintaining the flexibility and balance that your life demands. Your input shapes our work culture, and your voice is highly valued within our team. Together, we are dedicated to advancing medical innovation that patients urgently need in the biotech field. Join us and build your future here. As an Associate Database Developer, your responsibilities will include configuring project databases, tools, and utilities using Clinical Data Management Systems (CDMS) and database platforms to ensure accurate clinical trial data capture. Your key tasks will involve creating electronic Case Report Forms (eCRFs) based on finalized protocols and study design specifications for Electronic Data Capture (EDC) studies. Additionally, you will develop data entry screens in alignment with approved annotated Case Report Forms (CRF) for paper studies. Effective communication with data management and study management teams throughout all study start-up activities is essential to ensure that team requirements are clearly understood and met. You will design, build, and test clinical databases following Standard Operating Procedures (SOPs), program field derivations, edit checks, consistency checks, validations, procedures, and rules. Furthermore, your role will involve writing data extraction programs, developing a study reporting environment that includes CRF and non-CRF (loaded) data, and transforming collected data into the required reporting format. It is crucial to maintain database documentation for the Trial Master File (TMF) and collaborate with the sponsor and study team to define all technical elements of the Data Management Plan. The ideal candidate for this position will have a Bachelor's degree or international equivalent, preferably in a technical field, or an equivalent combination of education, training, and experience. Practical experience using commercial clinical data management systems and/or EDC products such as Oracle RDC/Inform, Medidata Rave, or DataLabs is preferred. SQL programming experience, positive customer interaction skills, excellent English verbal and written communication abilities, strong analytical and organizational skills, and the capacity to work independently and manage multiple projects in a fast-paced environment are desirable qualities for this role. Familiarity with drug development and clinical trial processes would be advantageous.,