57 Customer Interactions Jobs

Description We are seeking a motivated and compassionate Education Counselor to join our team. The ideal candidate will assist students in making informed decisions about their educational paths, providing guidance on course selections, applications, and career opportunities. This role is perfect for individuals who are passionate about education and helping others achieve their academic goals. Responsibilities Conduct one-on-one counseling sessions with students to understand their educational goals and needs. Provide accurate information regarding various courses, colleges, and universities available in India and abroad. Assist students in selecting appropriate courses based on their interests and academic background. Guide students through the application process, including documentation and submission deadlines. Organize and conduct workshops and seminars to educate students on career options and higher education opportunities. Stay updated on the latest trends in education and employment to provide relevant advice to students. Maintain records of student interactions and progress for future reference. Skills and Qualifications Bachelor's degree in Education, Counseling, Psychology, or a related field. Strong communication and interpersonal skills to effectively engage with students and parents. Ability to analyze student profiles and provide tailored advice. Knowledge of various educational programs and institutions in India and abroad. Proficient in using technology and software for counseling and record-keeping. Good organizational skills to manage multiple student cases and follow-ups. Empathy and patience to handle students concerns and queries professionally.

Cooperate with business dealings and day-to-day store operations. Actively assist in sales processes and customer handling. Support accounting-related tasks where required. Be polite, respectful, and professional in all customer interactions. Required Candidate profile Must be experienced and quick to adapt in a wholesale or retail setting. Should be extroverted and comfortable engaging with a wide range of customers. Must be a good listener and hardworking.

Job Title: Customer Support Executive BPO (Mumbai) Location: Mumbai, Maharashtra Job Type: Full-time Experience Required: Minimum 1 year of experience if 12th pass Fresher welcome if graduate Key Responsibilities: Handle inbound and outbound customer calls effectively and professionally Resolve customer queries, issues, and complaints with accuracy and efficiency Maintain up-to-date knowledge of products and services to provide accurate information to customers Document call details and customer interactions in CRM systems Follow communication scripts when handling different topics Meet performance goals and quality standards Required Skills: Excellent verbal and written communication skills in English Ability to listen actively and respond empathetically Good problem-solving abilities and customer-oriented attitude Basic computer knowledge and typing speed Eligibility Criteria: Education: Minimum 12th Pass with 1+ year BPO experience Graduates (any stream) Freshers can apply Age: 18 years and above Comfortable with rotational shifts and working from office Benefits: Attractive salary with performance-based incentives Paid training and onboarding support Growth opportunities within the company Friendly and supportive work environment

Responsibilities Collaborate with the management to understand customer needs and requirements. Assist in preparing and delivering presentations to potential clients. Respond to customer inquiries and provide product/service information. Support the development and maintenance of customer relationships. Provide administrative support to various departments as needed. Ensure a high level of customer satisfaction through timely and effective communication. Track and monitor order status, ensuring timely delivery to clients. Process sales orders and coordinate with relevant departments to fulfill customer requirements. Generate and analyze sales reports to track performance and identify areas for improvement. Provide regular updates to the sales team and management regarding sales activities. Maintain and update customer databases with accurate and current information. Utilize CRM software to track sales activities, leads, and customer interactions.

Job description Verify transmission, switching and routing use cases and Architecture on Tejas Engineered Products against Telecom standards. Test Cases have to be prepared for all Telecom Products. Manual Testing has to be done for the reviewed Test Cases. Need to capture Test Results for all the Test Cases. PRs have to be raised for the bugs found. Need to interact with Design team to get fix for the PRs raised. Need to offer the Tests to Customer Representative. Need to interact with Customer for finalizing the Test Results and other Technical requirements. Need to travel to external labs to conduct various tests as per Telecom Standards. Mandatory skills: BE/B.Tech./M.Tech. (EC/EE/CS) Degree with 3+ yrs. An academic achievement of 70% in Graduation / Post-graduation level 1+ years experience in Telecommunication testing related to Certifications. Offered Tests to Representatives of various Telecom Customers like BSNL/TEC/PGCIL etc. Desired skills: Good communication skills. Good knowledge on Word and Excel. Preferred Qualifications: Experience: 3 to 6 years experience from Telecommunication or Networking background. Education: B.Tech/BE (ECE/EEE) Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

Responsibilities: Respond to semi-voice customer inquiries promptly and professionally via phone, email, or chat. Assist customers in understanding product features, troubleshooting issues, and resolving concerns effectively. Gather and document customer requirements accurately, ensuring clear communication between customers and internal teams. Collaborate with cross-functional teams to ensure timely resolution of customer issues and requirements. Maintain detailed records of customer interactions and transactions. Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer experience. Adhere to company policies and procedures at all times. Requirements: 6 months to 1 Year of experience in a customer service or semi-voice support role. Excellent communication skills, both verbal and written (Hindi and English). Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in MS Office and CRM software. Ability to work effectively both independently and as part of a team. Flexibility to work occasional evenings or weekends as needed. Open for Work from Office.

Are you a sales-savvy individual with a passion for business development? CyberFrat is looking for a talented Business Development (Sales) intern to join our dynamic team As an intern, you will have the opportunity to hone your sales skills, refine your sales pitch, and showcase your English proficiency in both spoken and written communication Additionally, you will work on email marketing campaigns to generate leads and drive business growth. Selected Intern's Day-to-day Responsibilities Include Conduct cold calls to potential clients to introduce our membership plans & other services Communicate effectively in English, both spoken and written, ensuring clarity and professionalism in all interactions Provide exceptional customer service by promptly responding to inquiries and resolving any issues or concerns that may arise Collaborate with the sales team to develop and implement telesales strategies that align with company goals and objectives Meet and exceed individual and team targets, consistently achieving set sales quotas and KPIs Continuously update knowledge of products, services, and industry trends to effectively promote and cross-sell company offerings to clients Understand customer needs and recommend suitable membership packages accordingly Achieve monthly and quarterly sales targets as set by the sales management team Utilize CRM software to manage and track sales leads, customer interactions, and follow-ups Provide feedback on customer interactions and sales processes to help refine strategies and improve customer satisfaction

Job Description for a Delivery Person: (ON FIELD ROLE) Job Title: Delivery Person Location: Mulund East, Mumbai (ON FIELD ROLE) Company: International Inocom Technologies Pvt. Ltd. (IITPL) Employment Type: Full-Time Working Hours: 10:00 AM - 06:30 PM Job Summary: We are looking for a reliable and punctual Delivery Person to join our team. The ideal candidate will be responsible for delivering products to customers safely and on time, maintaining professional customer interactions, and ensuring all delivery-related documentation is completed accurately. Key Responsibilities: Pick up and deliver goods to customers. Products like IT Hardware Components. Load, transport, and deliver items in a safe, timely manner. Review orders before and after delivery to ensure completeness and accuracy. Follow assigned routes and time schedules. Collect signatures when required. Requirements: Proven experience as a delivery person. Familiarity with local routes and navigation tools (Google Maps, etc.). Good communication. Ability to lift heavy packages and manage physical tasks. Basic knowledge of local routes, physical strength, Google Maps usage, delivery handling To Apply: Send your resume to hr@iitpl.co.in or contact us at 9833970206. Join us in delivering not just productsbut great service!"

Key Responsibilities: Feedback Collection : Gather customer feedback and share with internal teams (e.g. Operations, Sales, product development, marketing) to facilitate improvements in products and services. Relationship Management : Build sustainable relationships and trust with customer accounts through open and interactive communication. Problem Solving : Identify and assess customers' needs to achieve satisfaction. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up internally to ensure resolution. Process Improvement : Continuously look for ways to improve the customer service process and enhancecustomer satisfaction. Reporting : Keep records of customer interactions, process customer accounts, and file documents. Prepare reports on customer satisfaction and feedback trends. Requirements : Education - Graduate Experience - Min 1 years of work experience in a similar role Communication Skills : Excellent English communication skills, both written and verbal. Ability to articulate thoughts effectively with customers and team members. Problem-solving Skills : Strong problem-solving skills and the ability to think analytically while working in a fastpaced environment. Empathy : Ability to empathies with and priorities customer needs. Patience : High level of patience and ability to handle stressful situations calmly and with a positive attitude. Technical Skills : Familiarity with CRM systems and practices. Comfortable using computers and learning new software. Teamwork : Ability to work well in a team and support fellow team members

Urgently Required for an Fast Growing Edtech Start-up Firm corporate office located at Mulund West. Job Description - Develop new business opportunities through networking, referrals, and cold calling. - Conduct in-person presentations and product demonstrations to potential clients. - Establish and maintain strong relationships with key decision-makers and stakeholders. - Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes. - Gather and analyze information about market trends, competitor activities, and customer preferences. - Provide post-sale support to address customer inquiries, issues, and concerns. - Resolve any problems or complaints promptly to maintain customer satisfaction. - Meet or exceed sales targets and quotas set by the company. - Track progress against goals and implement strategies to achieve desired outcomes. - Maintain accurate records of sales activities, customer interactions, and transactions. - Submit regular reports on sales performance, market conditions, and customer feedback.

Job Responsibilities - i) Maintaining Routine Service Request Receiving daily MIS from customer care Updating daily MIS with corrective action summary, revert & resolution plan Sending daily MIS to customer care with updated corrective action summary, revert & resolution plan Giving daily technician feedback & call closed reports to customer care for updating in MIS Updating daily pending calls Providing details for sending quotations to customers to customer care. ii) Customer interactions Updating quote code in D365 reactive cases. Following up with the customer for approval & orders. Speaking to the customer for any escalations and resolutions. Fixing up appointments with the customers for service jobs. Replying to customers on email/phone as required. Follow up for payments of reactive cases. Invoice submission to the customer through technicians or courier as required. iii) Job Allotment Checking MIS and planning route for a technician visit Identifying technician skills as per job requirement Checking spare part requirement for Job as per call details Filling details in service memo and handing over to technicians Allotting jobs to technicians for RSR & OCQ cases Allotting necessary spare parts to technicians Arranging travel plan for technicians in case of outstation Jobs Handling emergency cases for technician deputation Giving customer satisfaction survey forms to technicians Keeping a track and clubbing outstation jobs together area wise iv) Dealer, ASP's & Vendors interactions Assigning Jobs to ASPs. Sending spare parts to ASPs. Daily follow up with ASP for sending service memo's & cheques of the completed jobs. Speaking to dealers regularly for the spare part requirements in their assigned area. Receiving orders from the dealer and sending it to HO for order booking & dispatching from the factory. Sending spare parts to dealers from the regional office case to a case basis* Speaking to LC/contractors for shifting and taking quotes for the same v) Maintaining Spare Part Maintaining Min. Max inventory Indenting for spare part via email in format to HO for making STO to factory/Bhiwandi/HO as required Sending item codes & spare parts details to HO for making FOC orders for PSP/OCQ calls Follow up with factory & HO for spare part dispatch vi) Order Booking in D365 & updating records Receiving updated service memos for billing Reactive PSP cases order Booking in ERP Sending the reactive orders for authorization & pack slip to HO in format Receiving updated CSAT forms and consolidating the same for the region and sending to HO Updating & maintaining records for QHSE audit. Who we are looking for Qualification: Bachelor in any stream. 5-8 years of experience. Functional Skills: Service Coordination Customer Relationship Management Managing a team of Engineers & Technicians. Grievance Management MIS

Handling customers and also handle the calls for enquiry. Convince by explaining the project Job Summary: We are seeking a proactive and empathetic Customer Relation Executive to manage and enhance customer relationships. The role involves addressing customer inquiries, resolving issues promptly, and ensuring a positive customer experience to drive satisfaction and loyalty. Key Responsibilities: Serve as the primary point of contact for customers via phone, email, or in-person. Handle customer inquiries, complaints, and feedback professionally and efficiently. Build and maintain strong relationships with customers to enhance retention. Collaborate with internal teams to resolve customer issues and improve service delivery. Maintain accurate records of customer interactions and transactions. Provide timely updates to customers regarding their concerns or requests. Identify opportunities to upsell or cross-sell company products/services (if applicable). Contribute to the continuous improvement of customer service processes.

Applicant Requirements : - Should have experienced in a Manual control Valves or Penumatics or actuators. -Should have Minimum 3 Years in Sales Field .Responsibilities: Sales and Business Development: Identify and develop new business opportunities within the assigned territory. Achieve and exceed sales targets and objectives. Conduct market research to identify potential customers and market trends. Prepare and deliver sales presentations and technical proposals. Manage and maintain a strong sales pipeline. Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Provide technical support and product information to customers. Address customer inquiries and resolve any issues or complaints promptly. Conduct regular customer visits and follow-ups. Technical Expertise: Provide technical expertise on manual control valves, pneumatics, and actuators. Understand and interpret customer technical requirements. Recommend appropriate valve solutions based on customer needs. Stay updated on industry trends and product developments. Reporting and Administration: Prepare and submit regular sales reports and forecasts. Maintain accurate records of sales activities and customer interactions. Coordinate with internal teams, including engineering and production, to ensure timely order fulfillment. Location: Baroda/Ahmedabad/Hyderabad/Chennai/Bangalore

Job Overview: We are seeking highly motivated and customer-focused Voice Process Associates to handle inbound and outbound calls for US General Insurance clients. In this role, you will be responsible for assisting customers with general inquiries related to their insurance accounts, such as payment updates, and other non-policy-related requests. You will play a key role in ensuring smooth communication and a positive experience for our customers. Key Responsibilities: Handle inbound and outbound calls professionally, providing assistance for insurance-related inquiries. Guide customers through standard processes, offering support in updating or verifying their information. Ensure calls are routed appropriately based on the customers needs or inquiries. Address customer concerns using predefined scripts and processes. Log accurate and complete details of customer interactions and ensure smooth resolution of inquiries. Maintain a high standard of professionalism, ensuring a seamless and positive customer experience. Meet performance targets related to call handling time, call quality, and customer satisfaction. Adhere to company policies, procedures, and regulatory requirements, ensuring customer privacy and data security. Handle technical issues related to customer queries and escalate as necessary. Excellent Verbal and Written Communication

Office Timings: Monday to Friday: 4:30 AM 1:30 PM (Includes 1-hour break) Saturday: 4:30 AM 10:30 AM About the Role: We are looking for Telecallers to join our team at UVLink Tech Services LLP and support our partner company in Australia (Loans at Life), a finance company specializing in loan services. The role involves engaging with potential and existing customers, explaining financial products, and assisting with loan processing. Key Responsibilities: Make outbound calls to potential customers and understand their loan requirements. Explain loan products, eligibility criteria, and documentation process. Communicate fluently in English to engage customers effectively. Follow up with leads and maintain a strong customer pipeline. Address customer queries and provide relevant financial solutions. Maintain accurate records of customer interactions and transactions. Achieve daily and monthly targets set by the company. Ensure compliance with company policies and financial regulations. Required Skills & Qualifications: Minimum Qualification: 12th Pass or Graduation (Preferred). Experience: 0-3 years in telecalling, sales, or financial services. Excellent Communication Skills in English (Mandatory). Persuasive and Negotiation Skills to convert leads into customers. Basic Computer Knowledge and ability to use CRM tools. Target-Oriented Mindset with a proactive approach. Perks & Benefits: Attractive incentives based on performance. Opportunity to work in the finance sector with a reputed company. Career growth and training support provided.

Office Timings: Monday to Friday: 4:30 AM 1:30 PM (Includes 1-hour break) Saturday: 4:30 AM 10:30 AM About the Role: We are looking for Telecallers to join our team at UVLink Tech Services LLP and support our partner company in Australia (Loans at Life), a finance company specializing in loan services. The role involves engaging with potential and existing customers, explaining financial products, and assisting with loan processing. Key Responsibilities: Make outbound calls to potential customers and understand their loan requirements. Explain loan products, eligibility criteria, and documentation process. Communicate fluently in English to engage customers effectively. Follow up with leads and maintain a strong customer pipeline. Address customer queries and provide relevant financial solutions. Maintain accurate records of customer interactions and transactions. Achieve daily and monthly targets set by the company. Ensure compliance with company policies and financial regulations. Required Skills & Qualifications: Minimum Qualification: 12th Pass or Graduation (Preferred). Experience: 0-3 years in telecalling, sales, or financial services. Excellent Communication Skills in English (Mandatory). Persuasive and Negotiation Skills to convert leads into customers. Basic Computer Knowledge and ability to use CRM tools. Target-Oriented Mindset with a proactive approach. Perks & Benefits: Attractive incentives based on performance. Opportunity to work in the finance sector with a reputed company. Career growth and training support provided.

Dear Candidate, We are looking for Sales Coordinator-F Skill- Communication Skills, Advance Excel, Attending Calls and Coordination with Client Exp- 2-3yrs Salary- 12-18k Interested candidate share your cv at 7042740656

Immediate Joiners Wanted! Hiring for Customer Support - US Telecom (Voice || Blended) Eligibility: Graduate Freshers HSC + 6 Months BPO Experience HSC + 3-Year Diploma Shift : US Shift - Evening & Night (Rotational) 5 Working Days | 2 Rotational Transportation : Home Pick-up & Drop Rounds : HR -> Versant -> Ops Marksheets & Passing Certificates Mandatory Key Responsibilities: Handle customer queries, complaints, and feedback via calls, emails, chat, and social media (if applicable). Provide timely and accurate responses, ensuring high customer satisfaction. Resolve product or service issues by clarifying the customers concern, determining the cause, and offering a suitable solution. Escalate complex issues to the appropriate internal teams as needed. Maintain records of customer interactions, transactions, comments, and complaints. Stay updated with product knowledge, company policies, and support procedures. Assist with onboarding and training of new customers when required. Collaborate with cross-functional teams (Sales, Operations, Tech, etc.) to improve customer experience. Manage communication across different time zones and handle global customer queries efficiently.

Job Summary : We are seeking enthusiastic and motivated freshers to join our sales team as Telecalling Sales Executives. In this role, you will be responsible for reaching out to potential customers, understanding their needs, and promoting our products/services to drive sales. Key Responsibilities : - Conduct outbound calls to potential customers and generate leads. - Present and promote products/services to prospective clients. - Understand customer needs and provide solutions. - Maintain accurate records of customer interactions and sales. - Follow up on leads and inquiries in a timely manner. - Collaborate with the sales team to achieve targets and improve processes. - Stay updated on product knowledge and industry trends.

Key Responsibilities: - Make outbound calls to potential customers. - Introduce products or services and explain their benefits. - Answer customer queries and provide information. - Maintain accurate records of calls and customer interactions. - Follow up with leads and ensure customer satisfaction. Skills Needed: - Good communication skills. - Basic understanding of sales and customer service. - Friendly and enthusiastic attitude. - Ability to listen and address customer needs. Qualifications: - No prior experience required; freshers are welcome. - High school diploma or equivalent.

Key Responsibilities: - Make outbound calls to customers to explain products/services. - Handle inbound inquiries and provide necessary information. - Build and maintain relationships with customers. - Achieve sales targets and meet daily call goals. - Maintain records of calls and customer interactions. Skills Required: - Good communication and interpersonal skills. - Basic computer knowledge and data entry skills. - Ability to handle customer queries and objections confidently. - Persuasion and negotiation skills.

Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Role and Responsibilities Customer Service Representatives (CSRs) are crucial as they serve as the primary point of contact for both customers and the company. They will lead the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships. Shift timings 9 PM to 6 AM (IST) Responsibilities : Deliver extraordinary customer experience by providing our customer with world class customer service Respond promptly to customer inquiries via phone, email. Provide detailed information about products, services, and order status. Resolve customer complaints and issues efficiently and professionally. Process customer orders accurately and efficiently. Track order progress and ensure timely delivery. Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer Serve as the primary point of contact between customers and the manufacturing team. Communicate any changes in order status, delays, or issues to customers promptly. Prepare and deliver order confirmations, shipping notifications, and other relevant information. Maintain accurate and up-to-date customer records and order documentation. Generate regular reports on order status, customer interactions, and other relevant metrics. Identify trends and provide insights to improve customer service processes. Identify and troubleshoot issues related to orders, deliveries, and product quality. Gather customer feedback and suggest improvements to products and services. Participate in team meetings and training sessions to stay updated on products and processes. Assist in the development and implementation of customer agreement and procedures. Experience and Skills Experience - 1 - 5 Years Any Bachelors/ Business degrees or equivalent experience MS Office proficiency SAP knowledge Supply chain knowledge Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

The Acquisition Manager - Affluent Channel role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.

The Service Relationship Officer - Merchant Acquisition role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.

The Area Sales Manager - LAP Branch Channel role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth. Responsibilities include managing customer interactions, improving service efficiency, and coordinating with various teams to achieve operational excellence. The ideal candidate should possess strong analytical skills, excellent communication, and a proactive approach to problem-solving. Prior experience in a similar role is preferred. Candidates must demonstrate leadership qualities and adaptability to dynamic banking environments. This position offers a great opportunity to grow within the banking sector.