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About Frido

Frido is a modern logistics platform that offers efficient transportation and delivery solutions, utilizing technology to optimize shipping and freight services for businesses.

Graphic Designer Intern

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective logos, designs, print and digital media Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends Qualifications Bachelor's degree in Graphic Design or related field 0-1 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work Show more Show less

Production Manager

Pune, Maharashtra, India

8 - 12 years

Not disclosed

On-site

Full Time

Company DescriptionFrido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. Role DescriptionWe are seeking a skilled and experienced Production engineer to oversee the manufacturing process of polyurethane memory foam products. The ideal candidate will have a deep understanding of polyurethane foam production techniques, quality control measures, and operational efficiency. They will be responsible for leading a team, optimizing production schedules, and ensuring product quality meets or exceeds industry standards. Key ResponsibilitiesLead and supervise production activities to ensure high efficiency and quality. Manage and guide a team of production staff, monitoring performance and productivity.Develop and manage the production budget, including labor, materials, and overhead costs. Identify opportunities to reduce costs and improve efficiency without compromising quality.Ensure adherence to production schedules, quality standards, and safety protocols. Conduct regular safety inspections and training sessions. Investigate and report any accidents or incidents and implement preventive measures.Utilize SAP software for production planning, inventory management, and reporting.Coordinate with maintenance and engineering teams for machinery upkeep and troubleshooting. Prepare reports and presentations using Microsoft Office tools (Excel, PowerPoint, etc.). Continuously analyse and improve production processes and workflows. Foster a culture of accountability, teamwork, and continuous improvement. QualificationsBachelor's degree or higher in Engineering/Management or a related field. Minimum 7-10 years of experience in the Mattress or Furniture manufacturing industry. Proven experience in polyurethane foam production, expertise in memory foam production is desirable. Proficiency in MS Office & CAPA implementation. Should have experience in Audit of ISO 9001:2015.Familiarity with quality management systems and regulatory standards.Excellent communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Interested candidates may send their CV to himani.p@myfrido.com along with details of Current CTC and Notice Period.

Product Sourcing Manager

Pune, Maharashtra, India

5 - 8 years

Not disclosed

On-site

Full Time

Responsibilities:Supplier Discovery: Research and identify potential domestic and international suppliers, manufacturers, and distributors.Supplier Evaluation: Conduct thorough evaluations of suppliers, considering factors such as product quality, pricing, lead times, reliability, and sustainability.Product Sourcing: Actively source products that meet specific product specifications, quality standards, and cost targets.Negotiation: Negotiate favorable terms with suppliers, including pricing, payment terms, and delivery schedules.Quality Control: Establish and implement quality control measures to ensure that sourced products meet or exceed our standards.Supplier Relationship Management: Build and maintain strong relationships with suppliers to foster long-term partnerships.Market Research: Stay updated on market trends, industry developments, and emerging product opportunities.Cost Analysis: Conduct cost analysis to identify cost-saving opportunities and optimize product pricing. Skills & Qualification:3+ years' experience in product sourcing (Consumer Durables).Prior experience in Planning and Category Management, P&L preferred.Self-starter, and problem solver to identify process gaps and troubleshoot them.Ability to execute in rapid growth and fast-paced environments ability to work with ambiguity in a start-up environment. Note: Candidates from a product development and Sourcing background will be preferred. You can share your CV along with CTC and notice period details at himani.p@myfrido.com

Manager - Central - Control Tower - Supply Chain

Pune, Maharashtra, India

8 - 12 years

Not disclosed

On-site

Full Time

Company DescriptionFrido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. What You'll Own1. Manager - Supply Chain (D2C) role requires a multi-skilled person who is comfortable to wear several hats depending on the situation. Full ownership of key supply chain metrics including On-Time Delivery (Breach), Extent of Breach, RTOs, and Cancellations.2. Build and maintain dashboards to track supply chain health and drive execution on improvement initiatives.3. Monitor end-to-end shipment flow, identify disruptions (pendency, cut-off misses, breach risks), and implement levers to course-correct.4. Act as the central liaison across cross-functional teams including Product, Tech, Design, and Ops— especially during ad hoc breakdowns or disruptions. 5. Lead planning and execution during high-volume events, using predefined or newly developed strategies.6. Program manage key events and oversee sort center operations with a focus on operational excellence and stakeholder alignment.7. Pull up scorecard metrics for 3PL/Logistics partners along with first cut RCA for the metricsProcess review and improvement in all function areas where Control Tower interacts.9. Provide inputs to Product/Analytics after collaborating inputs from Manager and various stakeholders. 10. Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations.11. Take initiative to design and lead cross-functional action plans that enhance service, speed, reliability, and the overall customer experience at Frido. Who You AreA self-starter with 5–8 years of experience in supply chain, operations, or program management roles—preferably in a high-growth D2C or e-commerce environment.Highly analytical with experience using tools like Excel, SQL, or BI dashboards.Excellent communicator who can coordinate and align multiple stakeholders in high-pressure situations.Comfortable working in ambiguity and capable of creating clarity and structure.

Learning and Development Executive

Pune, Maharashtra, India

2 - 4 years

Not disclosed

On-site

Full Time

Learning & Development Executive – D2C. Experience: 2-4 years Location: Onsite Pune Frido is a leading D2C brand specializing in innovative ergonomic products designed to improve comfort, health, and productivity. Our mission is to empower individuals to live and work better with thoughtfully crafted solutions. We pride ourselves on delivering exceptional quality, customer-centric design, and a work environment that fosters growth and innovation. Join our dynamic team and be a part of revolutionizing how people experience ergonomics! Key Responsibilities: Design and deliver tailored training programs across multiple verticals: D2C tele sales onboarding, and in-store retail experience teams. Conduct product knowledge sessions , process training, soft skills development, and sales enablement workshops. Build engaging training content (PPTs, scripts, videos, role-plays, assessments). Spearhead onboarding and continuous learning programs aligned with business goals. Collaborate with Sales, Product, Marketing, and Retail Ops teams to stay aligned on evolving training needs. Evaluate training effectiveness via assessments, on-the-job performance, and feedback mechanisms. Organize and lead public speaking and communication workshops to improve team confidence and presentation abilities. Visit retail experience stores and B2B partners periodically to conduct field training and monitor implementation. What We're Looking For: MBA or equivalent degree from a reputed institution. 1–4 years of relevant experience in Learning & Development or Sales Training . Must be a Toastmasters member (active or certified) with a strong public speaking presence. Prior experience in a startup or product-based company is mandatory . Exposure to D2C, B2B, and Retail channels with the ability to understand and train across diverse sales contexts. Strong command of communication, storytelling, and team motivation. Hands-on with tools like PowerPoint, LMS platforms, Google Suite, and performance tracking dashboards. A go-getter who enjoys building things from scratch and thrives in a fast-paced environment. Bonus Points: Experience with blended learning models (online + classroom). Background in customer experience or sales performance coaching. Ability to speak multiple regional languages (a plus for retail enablement). Show more Show less

Assistant Manager Human Resources

Pune/Pimpri-Chinchwad Area

6 years

Not disclosed

On-site

Full Time

Job Title: Assistant Manager – Human Resources Company: Frido Location: Pune Job Type: Full-Time Experience: 3–6 years in HR Ops, Payroll & Compliance About Frido Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. Key Responsibilities • Manage day-to-day HR operations including attendance, leave management, onboarding, employee grievances and exit formalities • Run end-to-end payroll, ensuring accuracy and timeliness • Ensure compliance with Labor Laws, PF, ESIC, Gratuity, and other statutory requirements • Maintain and update the HRMS (GreytHR or similar platforms) for real-time HR data • Design and implement HR policies, employee communication, and engagement frameworks • Support internal audits and handle vendor compliance audits • Prepare and file statutory returns as per applicable state regulations • Coordinate with cross-functional teams to ensure smooth HR administration across locations • Build and manage a team Required Skills & Qualifications • Bachelor’s degree in any discipline; MMS/MBA in HR preferred • 3 to 5 years of experience in HR Operations, Payroll, and Compliance • Proficient in Excel, HRMS (e.g., GreytHR, Zoho People), and HR tools • Sound knowledge of Labor Laws like S&E Act, Minimum Wages Act, Payment of Wages Act and payroll regulations • Strong communication, documentation, and organizational skills • Ability to work independently and manage time effectively • Experience in policy formulation and employee communication Nice to Have • Knowledge of Factory HR operations and audits • Hands-on experience with automation and/or process improvement in HR • Exposure to Operational Compliances like Medical Devices Licensing, CDSCO regulations etc. How to Apply Please send your resume and cover letters to: careers@myfrido.com Show more Show less

Script Writer

Pune/Pimpri-Chinchwad Area

0 years

Not disclosed

On-site

Full Time

Job Title: Script Writer Location: Pune, Maharashtra, India (On-site) Company: Frido About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido—and experience the freedom to live life your way. Key Responsibilities • Write engaging User-Generated Content (UGC) and product advertisement scripts for D2C brands • Develop creative, concise scripts for Reels and short-form videos tailored to content creators. • Research and identify relevant script topics based on current trends and audience preferences. • Conduct thorough research on products, industry trends, and keywords to inform script content. • Craft well-structured screenplays that effectively visualize concepts and narratives. • Analyze script performance metrics and iterate quickly to improve engagement and effectiveness. • Collaborate with the creative team to ensure scripts align with content strategy and brand voice. • Stay updated on industry trends, best practices, and emerging content platforms. Requirements • Proven experience in writing UGC and product ad scripts for D2C brands. • Demonstrated ability to write engaging short-form content for platforms like Instagram Reels or YouTube Shorts. • Strong research skills and trend awareness. • Proficiency in screenplay writing and concept visualization. • Analytical mindset to assess and improve script performance. • Ability to work in a fast-paced, feedback-driven environment. • Excellent written and verbal communication skills. Key Performance Indicators (KPIs) • Engagement Metrics: Views, likes, shares, and comments. • Conversion Rates: Impact on purchases, sign-ups, or other desired actions. • Audience Retention: Viewer drop-off rates throughout the content. • Content Relevance: Alignment with trends, audience interests, and brand tone. • A/B Testing Results: Success in iterative script improvements. • Response Time: Ability to adapt and revise scripts quickly. • Feedback Integration: Responsiveness to creative team and audience feedback. • Creativity: Originality and innovation in writing. How to Apply If you're a creative storyteller with a passion for scriptwriting and content marketing, we’d love to hear from you. Please send your resume, cover letter, and writing samples to: ruchi.c@myfrido.com Show more Show less

B2B- Manager International Expansion

Pune, Maharashtra, India

10 years

Not disclosed

On-site

Full Time

About Us: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. Job Description: As the International Offline Expansion Manager (B2B) , you will lead our efforts to grow Frido’s offline footprint across global markets, with a strong focus on the Gulf Cooperation Council (GCC) and Southeast Asia regions. This role will focus on establishing partnerships, expanding our retail presence, and driving sales through international B2B networks. Key Responsibilities: Market Expansion & Strategy: Identify and evaluate strategic markets in the GCC (UAE, Saudi Arabia, Qatar, etc.) and Southeast Asia (Singapore, Malaysia, Indonesia, etc.) for offline growth. Develop go-to-market strategies tailored to the business and cultural context of each region. Conduct market research, regulatory assessments, and partner feasibility studies. Partner Identification & Onboarding: Build and manage relationships with international distributors, retail chains, and institutional buyers. Onboard and train channel partners ensuring alignment with Frido's values and brand standards. Develop strong partner ecosystems in priority markets to drive consistent growth. Sales & Performance Management: Set and drive sales targets for each international region. Monitor performance metrics and ensure profitability and market penetration. Support local partners with marketing, training, and inventory planning. Brand & Operational Alignment: Ensure that all partners and retail touchpoints follow Frido’s operational SOPs and branding guidelines. Work cross-functionally with logistics, legal, and supply chain teams to enable seamless operations across borders. Business Development Activities: Represent Frido at international exhibitions, trade shows, and distributor meets. Negotiate and finalize commercial agreements in line with local norms and expectations. Qualifications & Skills: Education: Bachelor’s degree in International Business, Sales, or Marketing. MBA preferred. Experience: 5–10 years of international business development or offline expansion experience. Strong exposure to GCC and Southeast Asia markets is mandatory . Proven success in setting up distribution, franchise, or retail networks internationally. Experience in lifestyle, wellness, consumer durables, or ergonomic product categories is a plus. Skills: Strong commercial acumen with excellent cross-cultural communication and negotiation skills. Ability to build long-term partnerships and scale operations globally. Self-motivated, strategic, and capable of working independently. Willingness to travel extensively. Show more Show less

Lead – Projects (Retail Store Planning & Execution)

Pune, Maharashtra, India

10 years

Not disclosed

On-site

Full Time

Job Title: Lead – Projects (Retail Store Planning & Execution) Location: Pune Reporting To: Branding Head / Projects Director Overview : Lead end‑to‑end retail fit‑out projects—working under the Branding team to translate our brand identity into inspiring offline spaces—while ensuring on‑time, on‑budget delivery and cross‑functional alignment. Key Responsibilities: • Project Ownership: Drive store developments from site survey through BOQ, design specs, costing and handover. • Brand Collaboration: Partner with Branding to convert guidelines into immersive in‑store experiences. • Cross‑Functional Coordination: Liaise with BD, Ops, Category, Finance & Marketing to meet business objectives. • Contractor Management: Oversee civil, MEP & interior vendors—ensure compliance with drawings, safety standards and quality benchmarks. • Budget & Timeline Control: Establish and monitor budgets, apply cost‑control measures, and track milestones. Qualifications & Skills: - Proven 10 years in retail store planning and fit‑out management - Expertise in BOQ creation, costing, budgeting, HVAC/MEP and design execution - Experience translating brand concepts into physical retail environments - Strong stakeholder management and use of project‑tracking/MIS tools - Degree in Civil Engineering, Architecture or equivalent (preferred) Why Join Us? Shape iconic brand‑led retail environments in a creative, collaborative setting—delivered with precision and flair. Show more Show less

Inside Sales Executive

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

Frido by Arcatron Mobility is an innovative company based in Pune. It is building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, which include wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Best Seller tags in the Indian market. Our mission is to enable people to lead pain-free lives and equip them with the freedom to do more with our range of innovative products. We believe that our products will help people live a better and more comfortable life. Our team is committed to continuous innovation to create more solutions that can benefit more and more people. Website- https://arcatron.com/ https://myfrido.com/ Position: B2B Inside Sales Representative Location: Baner, Pune Department: Sales Reports To: Sales Manager Job Overview: We are seeking a dynamic and self-motivated B2B Inside Sales Representative to join our team in the Corporate Gifting sector. The ideal candidate will be responsible for generating and nurturing leads, closing sales, and building strong relationships with businesses to provide personalized corporate gifting solutions. This is an exciting opportunity for individuals who are passionate about sales and have excellent communication skills to thrive in a fast-paced and growing industry. Key Responsibilities: 1) Lead Generation & Prospecting: * Identify and reach out to potential business clients through outbound calls, emails, and social media outreach. * Build and maintain a pipeline of B2B leads for corporate gifting solutions. 2) Sales Conversion & Relationship Building: * Qualify inbound leads and engage with prospects to understand their corporate gifting needs. * Present customized gifting solutions to decision-makers, ensuring they meet the clients' business goals and budget. * Develop strong, long-lasting client relationships by providing excellent customer service and follow-up. 3) Product Knowledge & Consultation: * Provide clients with detailed information about product offerings and services. * Understand client requirements and suggest the most suitable corporate gifting options. 4) Collaborative Approach: * Work closely with the marketing and customer success teams to ensure the timely delivery of services and products to clients. * Assist in creating promotional materials, including emails and presentations, to support sales efforts. 4) Market Research & Competitive Intelligence: * Stay informed about market trends, customer needs, and competitors in the corporate gifting space to better position and sell the company's products. Key Requirements: * Proven experience in B2B sales, inside sales, or a related role (preferably in corporate gifting, event planning, or corporate services). * Exceptional communication and interpersonal skills, with the ability to effectively engage clients over the phone, email, and video conferencing. * Strong negotiation and closing skills with the ability to handle objections and manage client expectations. * Ability to manage multiple sales opportunities and prioritize tasks effectively. * Knowledge of CRM software (Salesforce, HubSpot, or similar tools) for tracking and managing leads. * Self-driven, motivated, and goal-oriented individual with a positive attitude. * Strong attention to detail and excellent organizational skills. * Bachelor's degree or equivalent experience in sales, marketing, or related field (preferred). Show more Show less

Arabic Language Expert

Pune, Maharashtra, India

1 - 4 years

Not disclosed

On-site

Full Time

Frido is a leading D2C brand specializing in innovative ergonomic products designed to improve comfort, health, and productivity. Our mission is to empower individuals to live and work better with thoughtfully crafted solutions. We pride ourselves on delivering exceptional quality, customer-centric design, and a work environment that fosters growth and innovation. Join our dynamic team and be a part of revolutionizing how people experience ergonomics! Roles & Responsibilities • Work directly with the Senior Level Executives to execute high-priority tasks across various business functions. • Help in creating social media ad variations for Meta Ads for Arabic speaking countries. • Handle website updates in Arabic, ensuring accurate translation and Communicaton for audience. • Translate and localize marketing materials, product descriptions, website content, and communication between Arabic & English with precision. • Assist in D2C brand building, optimizing customer experiences across digital touchpoints • Provide operational support and assist in business expansion efforts in Arabic-speaking markets. • Stay up to date with social media trends, paid advertising, and consumer behavior in the Middle East. Requirements: • Fluent in Arabic & English (written and spoken) – must have strong translation & localization skills. • 1-4 years of experience in marketing, operation, business strategy, or a similar multifunctional role. • Strong understanding of D2C business models, e-commerce strategies, and customer engagement. • Hands-on experience with Instagram, Facebook Ads, and digital content creation would be a Plus. • Familiarity with Shopify would be a Plus. • Quick learner with the ability to juggle multiple tasks in a fast-paced environment. • Entrepreneurial mindset – proactive, problem-solver, and capable of handling high-responsibility tasks. Show more Show less

Global Freight Operations Executive

Pune, Maharashtra, India

5 years

Not disclosed

On-site

Full Time

Job Title: Global Freight Operations Executive Location: Baner, Pune Job Summary: We are seeking an experienced and detail-oriented Global Freight Operations Executive to handle and manage all customs-related operations for import and export activities. The ideal candidate will be well-versed in international trade compliance, customs regulations, HSN code classification, and documentation for smooth and timely clearance of goods. Key Responsibilities: 1) Customs Clearance: -Handle end-to-end customs clearance procedures for import and export shipments, ensuring timely processing through appropriate ports and airports. 2) HSN Code Classification: -Accurately determine and apply appropriate HSN codes for all goods as per customs and GST regulations. 3) Documentation: -Prepare, verify, and submit all required documents such as Bill of Entry (BOE), Shipping Bills, Invoices, Packing Lists, and Import Licenses. 4) Import & Export Procedures: -Coordinate with freight forwarders, shipping lines, transporters, and warehouse personnel for timely movement and clearance of goods. -Ensure compliance with import procedures including valuation, classification, and duty structure. 5) Duty and Tax Calculations: -Calculate and verify applicable customs duties, IGST, and other statutory levies. -Ensure payment and reconciliation of customs duties through ICEGATE or other authorized portals. 6) Certification & Licensing: - Maintain up-to-date knowledge and renewal of relevant licenses including CHA License, IEC (Import Export Code), and other trade permits. - Apply for and manage certifications like COO (Certificate of Origin), FSSAI, PQ, and other regulatory approvals as required. 7) Compliance & Risk Management: - Ensure all transactions comply with Indian Customs Act, Foreign Trade Policy, and other applicable regulations. - Address and resolve queries, objections, or notices raised by customs or allied agencies. 8) BOE Verification: - Perform checks and audits on Bills of Entry to ensure accuracy in data and duty payment. - Maintain BOE records for audit and internal controls Qualifications: - Graduate in Commerce, Logistics, International Trade, or related field. - 3–5 years of experience in Global import- export documents, operations, customs brokerage, or import/export roles. - Strong knowledge of Indian Customs procedures, HSN codes, ICEGATE portal, and DGFT regulations. - Proficient in MS Office, online customs portals, and ERP systems related to logistics. Skills Required: - Excellent knowledge of customs and international trade regulations. - Strong organizational and documentation skills. - Attention to detail and ability to work under pressure. - Good communication and negotiation skills. - Problem-solving and coordination abilities. Interested candidates can share their number at simran.k@myfrido Show more Show less

Script Writer

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

Job Description: Position: Script Writer Location: Pune Company: Frido About Us: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. Key Responsibilities: Write engaging User-Generated Content (UGC) and product advertisement scripts for D2C brands. Develop creative and concise scripts for Reels and short videos tailored for creators. Research and identify relevant script topics based on current trends and audience interests. Conduct thorough research on products, industry trends, and keywords to write script content. Craft well-structured screenplays that effectively visualize concepts and narratives. Analyze the performance of written scripts and iterate quickly to enhance engagement and effectiveness. Collaborate with the creative team to ensure scripts align with overall content strategy and brand voice. Stay updated on industry trends, best practices, and emerging platforms to create cutting-edge content. Requirements: Proven experience in writing UGC and product advertisement scripts for D2C brands. Proven experience in writing engaging reels and short video scripts for creators. Strong research skills to identify relevant topics and gather necessary information for scripts. Experience in understanding products, trends, and keywords to inform script content. Proficiency in writing screenplays and visualizing concepts through words. Good analytical skills to assess script performance and make data-driven improvements. Ability to work in a fast-paced environment and iterate quickly based on feedback and performance metrics. Exceptional written and verbal communication skills. Key Performance Indicators (KPIs): Engagement Metrics : Measure the effectiveness of scripts in driving views, likes, shares, and comments. Conversion Rates : Assess how well the scripts drive desired actions such as product purchases or sign-ups. Audience Retention : Monitor the retention rate of viewers throughout the video content. Content Relevance : Evaluate the alignment of scripts with current trends, audience interests, and brand messaging. A/B Testing Success : Implement and analyze A/B tests to continually refine and improve script performance. Response Time : Ability to iterate and update scripts quickly based on performance data and feedback. Feedback Quality : Gather and utilize feedback from the creative team and audience to enhance script effectiveness. Creativity and Innovation : Track the originality and creative quality of the scripts produced. How to Apply: If you are a creative and experienced scriptwriter passionate about script writing and marketing, we would love to hear from you. Please send your resume, cover letter, and writing samples to ruchi.c@myfrido.com Show more Show less

Sr. Manager Customer Success

Pune, Maharashtra, India

6 years

Not disclosed

On-site

Full Time

Company Description Frido is a company based in Pune that focuses on building innovative products to enhance everyday activities such as walking, sitting, and sleeping. Our award-winning products, including wheelchairs, shoe inserts, and seat cushions, have earned both Amazon's Choice and Bestseller tags in the Indian market. Our mission is to enable people to lead pain-free lives and equip them with the freedom to do more through our range of innovative products. Role Overview As the Sr. Manager of Customer Success at Frido, you will play a pivotal role in building and managing a world-class customer success function. You’ll be responsible for leading the customer success team, driving customer satisfaction and retention, and ensuring a seamless experience for our customers. This role is ideal for a proactive leader with a proven track record in D2C startups and deep expertise in customer relationship management. Key Responsibilities Strategic Leadership : Develop and execute customer success strategies to ensure customer satisfaction, retention, and loyalty. Team Management : Build, train, and mentor a high-performing customer success team to deliver an exceptional customer experience. Customer Engagement : Serve as the primary point of contact for high-value customers, ensuring they receive unparalleled support and personalized attention. Performance Metrics : Establish KPIs and metrics for customer success, regularly tracking progress to identify trends and opportunities for improvement. Cross-Functional Collaboration : Partner with product, marketing, and sales teams to gather customer insights and influence product development, promotions, and campaigns. Customer Advocacy : Represent the voice of the customer within the organization, advocating for their needs and helping shape company-wide decisions. Retention & Growth : Drive customer retention strategies, upsell opportunities, and growth initiatives to maximize customer lifetime value. Technology Integration : Implement and optimize customer success tools, CRM systems, and processes to enhance operational efficiency. Qualifications Experience : 5–6+ years of experience in customer success, account management, or a related role, preferably in a fast-paced D2C startup environment. Leadership : Proven experience managing and scaling customer success teams. Customer-Centric : Strong understanding of customer behavior, lifecycle management, and retention strategies. Communication Skills : Excellent verbal and written communication, with the ability to convey complex ideas clearly. Data-Driven : Strong analytical skills with experience using data to drive decisions and improve customer outcomes. Collaboration : Ability to work effectively across teams and influence stakeholders at all levels. Technology Savvy : Hands-on experience with CRM tools (e.g., HubSpot, Salesforce, Zendesk) and customer success platforms. Problem Solver : Exceptional critical thinking and problem-solving skills to address challenges proactively. Educational Background : Bachelor’s degree in business, marketing, or a related field; advanced degree preferred but not required. Interested candidates may send their CV to arif@myfrido.com, om.b@myfrido.com along with details of Current CTC and Notice Period and a short brief about themselves. Show more Show less

Process Excellence Manager

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

As Process Excellence Manager , you will be the driving force behind designing and optimizing business processes across Frido’s operations. From manufacturing to retail to D2C/eCommerce operations , your focus will be on enabling consistent, efficient, and agile processes by leveraging data analytics, lean methodologies, risk assessment , and automation tools . Key Responsibilities ✅ Process Design & Optimization Map, design, and reengineer processes across all operational verticals: manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support. Identify inefficiencies, delays, redundancies, and risks; propose solutions with measurable impact. Standardize SOPs and define SLAs across teams for improved consistency and accountability. 📊 Data-Driven Improvements Lead root cause analysis using data from various sources (ERP, CRM, warehouse systems, eCommerce platforms). Establish and monitor operational KPIs and dashboards to track performance and identify improvement areas. Design and run A/B tests and controlled trials to validate the effectiveness of process changes. Create business cases with projected ROI, cost savings, and productivity benchmarks for each improvement initiative. ⚙️ Lean, Six Sigma & Continuous Improvement Champion Lean Six Sigma projects across the company—minimizing waste, defects, and cycle time. Conduct DMAIC (Define, Measure, Analyze, Improve, Control) projects and statistical process control. Mentor internal teams on continuous improvement principles and build a Kaizen culture. 🔍 Risk Management & Compliance Perform risk assessments for critical processes and recommend controls to mitigate operational risks. Ensure processes align with industry regulations, safety standards, and quality guidelines. Anticipate process breakdowns or scalability limitations and propose preventive actions. 🤝 Cross-Functional Collaboration Partner with functional heads in manufacturing, logistics, customer experience, retail operations, and tech to design cross-departmental workflows. Work closely with product and engineering teams to develop tech-enabled process automation or tool integrations. Preferred Tools & Technical Expertise Analytics & BI Tools: Advanced Excel, Power BI, Tableau, Google Data Studio Statistical Analysis Tools: Minitab, JMP, R, Python (for data modeling or automation) Process Mapping & Documentation: Lucidchart, Microsoft Visio, Draw.io Project Management & Collaboration: Jira, Asana, Trello, Notion ERP/WMS/CRM Familiarity: Zoho, SAP, NetSuite, Unicommerce, Shopify, Salesforce (as applicable) Show more Show less

Manager - Central - Control Tower - Supply Chain

Pune, Maharashtra, India

8 years

Not disclosed

On-site

Full Time

Company Description Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. What You'll Own 1. Manager - Supply Chain (D2C) role requires a multi-skilled person who is comfortable to wear several hats depending on the situation. Full ownership of key supply chain metrics including On-Time Delivery (Breach), Extent of Breach, RTOs, and Cancellations. 2. Build and maintain dashboards to track supply chain health and drive execution on improvement initiatives. 3. Monitor end-to-end shipment flow, identify disruptions (pendency, cut-off misses, breach risks), and implement levers to course-correct. 4. Act as the central liaison across cross-functional teams including Product, Tech, Design, and Ops— especially during ad hoc breakdowns or disruptions. 5. Lead planning and execution during high-volume events, using predefined or newly developed strategies. 6. Program manage key events and oversee sort center operations with a focus on operational excellence and stakeholder alignment. 7. Pull up scorecard metrics for 3PL/Logistics partners along with first cut RCA for the metrics Process review and improvement in all function areas where Control Tower interacts. 9. Provide inputs to Product/Analytics after collaborating inputs from Manager and various stakeholders. 10. Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations. 11. Take initiative to design and lead cross-functional action plans that enhance service, speed, reliability, and the overall customer experience at Frido. Who You Are A self-starter with 5–8 years of experience in supply chain, operations, or program management roles—preferably in a high-growth D2C or e-commerce environment. Highly analytical with experience using tools like Excel, SQL, or BI dashboards. Excellent communicator who can coordinate and align multiple stakeholders in high-pressure situations. Comfortable working in ambiguity and capable of creating clarity and structure. Please share your CV along with CTC, ECTC, and notice details at arif@arcatron.com and himani.p@myfrido.com Show more Show less

Product Development Engineer

Pune, Maharashtra, India

1 - 3 years

Not disclosed

On-site

Full Time

Title : Product Development Engineer Location: Pune About Us: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. Role Overview: We're looking for a Product Development Engineer with a strong foundation in sourcing and developing structural or mechanical assemblies. Ideal for someone experienced with large or load-bearing components, this role involves working on high-integrity designs while optimizing for cost, manufacturability, and performance. Key Responsibilities: Collaborate with Manufacturers: Collaborate with vendors specializing in robust structural components to ensure product integrity. Translate functional requirements into manufacturable designs, particularly in areas requiring precision fabrication. Product Design & Prototyping: Assist in refining and developing product designs for manufacturability. Create prototypes and samples to evaluate form, fit, and function. Quality Control: Monitor product quality by establishing quality standards and processes. Conduct tests and inspections, report on findings, and collaborate with manufacturers to resolve any issues. Cost Optimization: Drive cost and quality optimizations through smart material selection and production methods. Market Research: Assist in gathering insights on market needs and consumer trends to inform product development. Documentation & Reporting: Maintain accurate documentation of product specifications, changes, and manufacturing processes. Provide regular updates to the program manager and other stakeholders. Cross-functional Collaboration: Collaborate with marketing, supply chain, and other teams to ensure smooth product development processes and timely launches. Vendor Management: Help establish strong relationships with vendors and suppliers, ensuring reliable and consistent product delivery. Qualifications : Education: Bachelor’s or Master’s degree in Mechanical Engineering, Manufacturing Engineering, Electrical/Electronics Engineering or related field. Experience: 1-3 years in product development, preferably with experience working in consumer products. Experience in B2B sourcing and manufacturing is highly preferred but not mandatory. Technical Skills: Proficient in CAD software (SolidWorks, AutoCAD, etc.) for product design and prototyping. Strong knowledge of materials and manufacturing processes. Familiarity with testing and quality assurance processes. Soft Skills: Strong communication and collaboration skills to work effectively across teams and with external partners. Analytical mindset with problem-solving abilities. Detail-oriented with the ability to manage multiple tasks simultaneously. Bonus: Knowledge of D2C product development and scaling manufacturing internally is a plus. Why Join Us? : Opportunity to shape the future of our product line and contribute to the growth of our D2C strategy. Work with a dynamic, forward-thinking team in a collaborative and innovative environment. Gain hands-on experience in the early stages of product development and manufacturing, with potential for growth and involvement in in-house manufacturing down the road Show more Show less

Inside Sales Executive

Pune, Maharashtra, India

3 years

Not disclosed

Remote

Full Time

Role: B2C Inside Sales Executive Department: Sales Reporting to: Sales Manager Work Mode: Onsite (Baner, Pune) and Remote options available Experience: 1–3 years (preferably in product-based D2C companies) Key Responsibilities Outbound Lead Generation & Prospecting Initiate outbound calls, WhatsApp messages, and emails to reach potential customers Identify buying signals, pitch product benefits, and generate interest in Frido’s offerings Build and maintain a healthy pipeline of qualified prospects Sales Conversion & Customer Interaction Understand customer needs and recommend suitable products from our catalog Persuasively communicate product value propositions and close sales Ensure follow-ups are timely and customer queries are resolved professionally CRM & Reporting Maintain detailed records of interactions and outcomes in CRM tools Track performance metrics including call volume, conversion rate, and revenue generation Share regular updates with the team to align on progress and strategy Requirements 1–3 years of experience in outbound inside sales, preferably in B2C/D2C sectors Excellent communication and persuasion skills Confidence in handling objections and driving conversations toward closure Proficiency in using CRM platforms and managing sales data Self-driven with a goal-oriented mindset Bachelor’s degree in any discipline (preferred) What You Can Expect A dynamic and mission-led team culture Opportunity to work with an award-winning product line Flexibility to work onsite or remotely Real career growth opportunities in a fast-scaling D2C environment To apply, send your resume to tanmay.p@myfrido.com Show more Show less

Product Sourcing Manager

Pune, Maharashtra, India

3 years

Not disclosed

On-site

Full Time

Responsibilities: Supplier Discovery: Research and identify potential domestic and international suppliers, manufacturers, and distributors. Supplier Evaluation: Conduct thorough evaluations of suppliers, considering factors such as product quality, pricing, lead times, reliability, and sustainability. Product Sourcing: Actively source products that meet specific product specifications, quality standards, and cost targets. Negotiation: Negotiate favorable terms with suppliers, including pricing, payment terms, and delivery schedules. Quality Control: Establish and implement quality control measures to ensure that sourced products meet or exceed our standards. Supplier Relationship Management: Build and maintain strong relationships with suppliers to foster long-term partnerships. Market Research: Stay updated on market trends, industry developments, and emerging product opportunities. Cost Analysis: Conduct cost analysis to identify cost-saving opportunities and optimize product pricing. Skills & Qualification: 3+ years' experience in product sourcing (Consumer Durables). Prior experience in Planning and Category Management, P&L preferred. Self-starter, and problem solver to identify process gaps and troubleshoot them. Ability to execute in rapid growth and fast-paced environments ability to work with ambiguity in a start-up environment. Note: Candidates from a product development and Sourcing background will be preferred. You can share your CV along with CTC and notice period details at himani.p@myfrido.com and arif@arcatron.com Show more Show less

Inside Sales Executive - B2C

Pune, Maharashtra, India

0 years

Not disclosed

On-site

Full Time

Job description for Inside Sales Executive Frido is a leading D2C brand specializing in innovative ergonomic products designed to improve comfort, health, and productivity. Our mission is to empower individuals to live and work better with thoughtfully crafted solutions. We pride ourselves on delivering exceptional quality, customer-centric design, and a work environment that fosters growth and innovation. Join our dynamic team and be a part of revolutionizing how people experience ergonomics! Key Responsibilities: 1.⁠ ⁠Contact and engage customers who have abandoned their carts through various communication channels such as email, phone calls, or messaging platforms. 2.⁠ ⁠Persuade customers to complete their purchases by addressing their concerns, offering assistance, and providing incentives if necessary. 3.⁠ ⁠Assist in optimizing cart recovery strategies by analyzing customer behavior, identifying patterns, and suggesting improvements to increase conversion rates. 4.⁠ ⁠Maintain accurate records of customer interactions and follow-up actions taken to ensure efficient tracking and reporting. 5.⁠ ⁠Collaborate with cross-functional teams, including marketing and customer support, to coordinate efforts and enhance the cart recovery process. 6.⁠ ⁠Stay updated on industry trends, best practices, and technological advancements related to cart recovery techniques. 7.⁠ ⁠Continuously monitor and evaluate the effectiveness of cart recovery campaigns, making adjustments as needed to achieve desired outcomes. Requirements: 1.⁠ ⁠Strong communication skills, both verbal and written, with the ability to engage and persuade customers effectively. 2.⁠ ⁠Ability to handle objections from customers with professionalism and empathy, turning concerns into opportunities to provide solutions. 3.⁠ ⁠A detail-oriented and organized approach to managing customer data, tracking interactions, and documenting follow-up activities. Show more Show less

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Frido

Frido

Frido

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Logistics and Transportation

Los Angeles

51-200 Employees

60 Jobs

cta

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