Job
Description
Job Description About ACA ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services, empowering clients to reimagine GRC and protect and grow their business with an innovative approach integrating consulting, managed services, and ComplianceAlpha technology platform. Role Overview As a Connectors Support Analyst at ACA, you will play a pivotal role in supporting ACAs native data connectors and ensuring the reliable delivery of data to the ComplianceAlpha platform. Your primary responsibilities will include daily monitoring and troubleshooting of data connector logs, particularly using Airbyte, to maintain consistent and accurate data flows. The ideal candidate for this junior-level position is detail-oriented, proactive, and eager to learn, with a strong focus on customer service, clear communication, and precise adherence to documentation and checklists. Key Responsibilities - Monitor and review daily logs from Airbyte and ACAs native connectors to identify and report errors. - Assist in onboarding new data connectors by following established protocols. - Collaborate with technical architects, client implementation teams, and infrastructure to maintain, troubleshoot, and enhance data connectors. - Update internal ticketing systems with issue progress and resolutions for both internal and client-facing cases. - Create and maintain up-to-date documentation, runbooks, and troubleshooting guides. - Communicate directly with clients and internal stakeholders to troubleshoot and resolve connector-related issues. - Provide support for diagnostic analysis and resolution for ACA-owned software. - Participate in project-related activities and ad-hoc tasks as assigned. Qualifications Required - 1-2 years of experience in a technical support, QA, or data operations role. - Familiarity with data integration workflows and/or data validation. - Basic knowledge of SFTP, SMTP, and AWS services. - Strong attention to detail and problem-solving skills. - Comfortable reviewing logs or structured data (e.g., JSON). - Clear and professional communication skills (written and verbal). - Interest in learning new technologies and working in a fast-paced team environment. Additional Company Details At ACA, we value our employees and offer a competitive compensation package based on performance. Our Total Rewards package includes fully funded medical coverage for employees and their families, access to Maternity & Fertility and Wellness programs, Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs, and Employee Resource Groups. You will also receive time off for ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your well-being. ACA is committed to a policy of nondiscrimination in all aspects of employment, ensuring equal opportunities for all employees. *(Reference: hirist.tech)* Job Description About ACA ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services, empowering clients to reimagine GRC and protect and grow their business with an innovative approach integrating consulting, managed services, and ComplianceAlpha technology platform. Role Overview As a Connectors Support Analyst at ACA, you will play a pivotal role in supporting ACAs native data connectors and ensuring the reliable delivery of data to the ComplianceAlpha platform. Your primary responsibilities will include daily monitoring and troubleshooting of data connector logs, particularly using Airbyte, to maintain consistent and accurate data flows. The ideal candidate for this junior-level position is detail-oriented, proactive, and eager to learn, with a strong focus on customer service, clear communication, and precise adherence to documentation and checklists. Key Responsibilities - Monitor and review daily logs from Airbyte and ACAs native connectors to identify and report errors. - Assist in onboarding new data connectors by following established protocols. - Collaborate with technical architects, client implementation teams, and infrastructure to maintain, troubleshoot, and enhance data connectors. - Update internal ticketing systems with issue progress and resolutions for both internal and client-facing cases. - Create and maintain up-to-date documentation, runbooks, and troubleshooting guides. - Communicate directly with clients and internal stakeholders to troubleshoot and resolve connector-related issues. - Provide support for diagnostic analysis and resolution for ACA-owned software. - Participate in project-related activities and ad-hoc tasks as assigned. Qualifications Required - 1-2 years of experience in a technical support, QA, or data operations role. - Familiarity with data integration workflows and/or data validation. - Basic knowledge of SFTP, SMTP, and AWS services. - Strong attention to detail and problem-solving skills. - Comfortable reviewing logs or structured data (e.g., JSON)
