As the Manager of the Digital Customer Success Team at Flexera, your primary responsibility will be to lead a team of Digital Customer Success Managers to drive scaled customer engagement, adoption, and retention through automation, technology, and data-driven insights. You will be a customer-focused professional who excels in a tech-enabled, digital-first approach to customer success. This role is ideal for someone who is high-energy, organized, and thrives in a fast-paced environment. You will oversee a team of up to 8 individuals and work closely with a small number of customers to manage a portfolio of customers at scale. Your focus will be on ensuring customers receive value through automation touchpoints, in-product guidance, self-service resources, and digital engagement strategies. This position is within Flexera's Digital Customer Success Team in the Solutions Success Organization and is a key contributor to Flexera's strategic priority of CUSTOMER SUCCESS. The ideal candidate for this role will have extensive field and practitioner experience in the industry, with a proven track record of leading complex projects and delivering business outcomes. You will be deeply knowledgeable about Flexera's solutions, from Cloud to On-Premises, and will help customers achieve success based on outcomes. You should be adept at tracking projects, highly organized, and able to influence and align resources effectively. Key Responsibilities: - Lead, motivate, and develop a high-performing team of Digital Customer Success Managers - Manage workload distribution and ensure team efficiency - Be a player-manager, engaging with a smaller number of customer engagements - Identify and implement operational efficiencies for the team - Track and report performance and KPI metrics - Provide cross-functional interlock with other areas of the business - Execute the Digital engagement strategy to support a large customer base efficiently - Utilize automated & manual onboarding activities, campaigns, and resources to drive product adoption - Leverage customer telemetry, health scores, and product usage data for proactive outreach - Collaborate with other teams to ensure successful project completion and transition - Drive internal commitment and business transformation through data and customer successes Skills Required: - Excellent communication skills for engaging conversations and motivation - Strong organizational and project management skills - Creative and analytical thinking to inspire participation - Proficient in management reporting and driving operational effectiveness - Effective stakeholder management with team and senior management - People management skills to ensure team development and functionality Requirements: - Minimum of two years experience leading customer experience projects, ideally in a SaaS software company - Track record of planning, organizing, and managing cross-functional projects - Analytical approach using quantitative and qualitative data for decision-making - Strong organization, strategic, and leadership skills - Ability to build a collaborative environment within the Success organization and wider business - Experience working with customers in a SaaS software company, knowledge of ITAM, SAM, FinOps, and Cloud initiatives is a plus Flexera is committed to fostering a diverse, equitable, and inclusive workforce. Our DEI council drives our efforts to create a welcoming environment for all. Candidates requiring accommodations are encouraged to contact us at careers@flexera.com.,
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com We are currently searching for a finance professional that possesses a solid blend of business-savvy and strong analytical skills to provide financial reporting and analysis support as part of the Company’s FP&A team. Reporting to the Manager of FP&A, this person will be a key member of the FP&A team to help grow and drive the business through quality financial reporting, data management, and analysis. The Financial Analyst will be heavily involved with the Company’s cycles of financial reporting, analyzing various functional expenses, and will play a key role to ensure financial data integrity and accuracy with the potential to increase responsibilities over time. Strong attention to detail and communication skills are key attributes possessed by the person that will fill this role. Responsibilities Compile various key financial reports that are provided to senior leadership and/or our private equity ownership on a weekly or monthly basis, ensuring data accuracy Oversee database used for reporting Annual Recurring Revenue and Renewal contracts Ensure accuracy of various reporting metrics in the system Report on top-line metrics such billings, ARR and revenue Ad hoc analysis and projects as required Qualifications and Experience Bachelor’s degree in finance, accounting, economics, or related field 1-3 years of experience in a Finance role ideal Detail-oriented and strong organization skills Ability to work independently The ideal candidate should have prior experience working in collaboration with, or as part of a team servicing, companies based in the United States; familiarity with the business culture, communication practices, and time zone coordination typical of US-based organizations is preferred Be able to handle highly sensitive, confidential, and non-routine information, in support of a rapidly growing and changing organization Possess a high degree of integrity, while consistently driving to get things done, and done accurately Excellent computer skills required, including a high degree of demonstrated Excel expertise and a working knowledge of an enterprise level financial planning system #LI-HYBRID #LI-KK1 #LI-Finance Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com .
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com About Flexera Flexera delivers industry-leading technology value optimization solutions that enable you to inform your IT so you can transform your IT. From on-premises to the cloud, you get the IT asset data you need to right size, reallocate spend, reduce risk and maximize ROI. Our innovative technology has consistently positioned us as a Leader in the marketplace - recognized by Forrester, Gartner and IDC for the breadth and depth of our solutions. Job Description The Cybersecurity-Governance, Risk and Compliance Analyst will work very closely with the GRC Manager to oversee our ISO 27001 and SOC 2 Type II certifications and evaluate additional security frameworks. This role will also take part in addressing customer assessment questionnaires and audits, both pre/post-sales. Mandatory Skills: Work together with GRC Manager to Manage and sustain the company's multiple security certifications. Continuously review the ISO 27001 Information Security Management System to ensure compliance and annual recertification eligibility. Conduct risk assessments, maintain the risk register, report on risk, and work with various internal teams to mitigate risks across the organization. Proactively identify areas for improvement within the security program and lead efforts to address and remediate these areas. Manage the company’s vendor risk management program. Ensure organizational readiness for external audits. Manage pre- and post-sales customer assessment questionnaires and customer audits. Maintain comprehensive information security documentation, including policies, procedures, standards, guidelines, and diagrams. Recommend and implement policy and procedure changes in response to evolving security landscapes. Collaborate with various teams to integrate compliance and risk management processes into daily operations. Understand the role of systems and technology within the firm and their value to the business. Work with IT and business units to implement effective cybersecurity measures and integrate security practices into business processes. Assisting with data governance activities, producing data flow diagrams, and guiding information rights management/protection. Market the security program externally putting together collateral to speak to the robustness of the program. Experience & Qualifications Computer Science Degree or substantial equivalent experience Experience with implementing and maintaining ISO 27001 program Experience with Third Party Security Assessment Experience with Customer Questionnaire and assessments Relevant industry certifications Experience working with IT and Security leadership to define & articulate security strategies and program plans. Overall IT/Security Experience: 4 years Role Specific Experience: 2 years Who You Are… Only those that possess the below qualities should apply, maintaining the status quo is not good enough, we are a team of people who are never done, we always strive to improve. Team Collaborator: Work across internal and external teams of all levels to proactively support the business Outcome driven: Pursue impactful initiatives that move the needle on SOC operational effectiveness Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience. Inquisitive: A propensity to find out why something is the way it is, look under the covers, see if it can be improved. Analytical: Gather data from multiple sources, find areas of weakness or risk and come up with solutions Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com .
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com As a member of the Global Content Operations team in Flexera you will be a key contributor to collecting, curating, researching, and validating customer discovered and market data that drives Flexera’s product portfolio and data platform. Data is the fuel that drives customer value against enterprise-wide technology assets and is key to bringing visibility to product normalization, license optimization, vulnerabilities, and open source. Flexera have built the largest and most comprehensive repository of market intelligence on technology assets on the planet. We connect decision makers to the systems and information they need by enabling a common data language and view across their business. The world’s largest repository of software and hardware asset, vulnerability, and open-source data platform will unite the software industry and strengthen the supply chain everyone depends upon. We are looking for extraordinary Content Analysts that are organized, detail-oriented and curious to be a key contributor to the Flexera’s High Quality Asset Data Business Segment. If you like doing online research, keep reading! The successful candidate will be responsible for conducting research, investigating, and collecting data into a Content Database according to specific rules and procedures. He/she will also be tracking the latest information from the IT market and several other vertical markets and updating/maintaining a comprehensive reference catalog with the most up-to-date information. This role requires skills Data analysis (using SQL, python, and Java), online research, with ability to investigate and collect specified information quickly and accurately. People who have skills in process optimization, understand workflows, who can innovate, propose new ideas and realize incremental improvements are of special interest to us. Responsibilities Respond to requests to investigate content related issues, identify root cause, and remediate Conduct research, investigate and collect data on software and hardware products from various sources and curate the data into the Data Platform Relate data points from 3rd party vendors and product suppliers and ensure consistency, quality, and accuracy in our normalized database Advise how data drives customer value, business use cases and decision making Identify, analyze, and interpret trends or patterns in complex data sets Track the latest information from the IT market and several other vertical markets (Medical, Finance and Banking) and update/maintain a comprehensive reference catalog with the most up-to-date information Operate with consistency, quality, and accuracy in relation to our Content Operations standards Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base Confidently promote our team’s principles across the organization Creating tooling and systems for better maintenance and monitoring of the content services Understanding the system, tool, application workflows and adopt towards the same Requirements To be successful the Content Ops will need to have some (if not all) of the following attributes: Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition, and release management Familiarity of software licensing including open source and vulnerabilities. Authoritative knowledge of at least one mainstream development language such as Java, Python, Go, or Javascript Familiar with stored procedures in SQL/Oracle Server (Should be clear with the data normalization – collect, interpret, analyze, and report) Familiarity with SaaS, PaaS and IaaS and Cloud products. Strong research skills, able to investigate, locate, and collect specific information quickly and accurately Strong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accurately Comfortable dealing with huge amount of data and able to organize them according to specific rules and patterns Familiar with ticketing tools such as Service Now, Salesforce and JIRA Knowledge of databases, API’s, SQL, scripting languages and process automation is advantageous Strong interpersonal skills, a team player The Following Personal Qualities Are Desired Passionate about self-learning and active in the (local or online) tech community Highly motivated with attention to detail and strong problem-solving skills Self-driven and prepared to go the extra mile when the team is up against it Achieves the right balance of confidence and respect Ability to communicate effectively and efficiently within and between teams Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com .
As a Digital Customer Success Manager at Flexera, you will play a pivotal role in driving scaled customer engagement, adoption, and retention through automation, technology, and data-driven insights. You will be responsible for managing a portfolio of customers at scale, ensuring they receive value through automation touchpoints, in-product guidance, self-service resources, and digital engagement strategies. Your role will be part of Flexera's Digital Customer Success Team within the Solutions Success Organization, contributing significantly to Flexera's strategic priority of CUSTOMER SUCCESS. The ideal candidate for this position is a high-energy individual contributor with a customer-focused approach who excels in a tech-enabled digital-first environment. You should be passionate about trying new approaches, getting things done, and challenging the status quo. As a Digital Customer Success Manager, you will leverage your field and practitioner experience to lead complex projects and deliver business outcomes, developing a deep understanding of Flexera's solutions from Cloud to On-Premises. Successful candidates for this role are exceptional at tracking projects, organized, and structured individuals who can influence and align resources effectively. You should be adept at translating technical jargon into c-level language, connecting dots, and prioritizing customer satisfaction in every interaction without losing sight of Flexera's business objectives. Self-motivation, strategic thinking, results orientation, and relationship-building skills are key attributes for this position. In this role, you will collaborate with the Digital Customer Success Team to provide a seamless self-service experience that empowers customers and partners to maximize the value of their Flexera products and services independently. You will be responsible for executing the digital engagement strategy, utilizing automated and manual onboarding activities, campaigns, and self-service resources to enhance product adoption. Additionally, you will leverage customer telemetry, health scores, and product usage data to drive proactive outreach and interventions as needed. Key Responsibilities: - Execute the Digital engagement strategy efficiently to support a large customer base. - Utilize automated & manual onboarding activities, campaigns, and self-service resources to drive product adoption. - Leverage customer telemetry and product usage data for proactive outreach and interventions. - Collaborate with cross-functional teams to ensure successful project completion and transition. - Drive internal commitment and business transformation through data and customer successes. - Establish KPI reporting on the Flexera community and showcase adoption and impact. Key Skills: - Excellent communication skills to engage in conversations and motivate people. - Strong organizational and project management skills to handle multiple projects simultaneously. - Creative and analytical thinking to inspire participation and drive engagement. Requirements: - Minimum of two years of experience in delivering customer experience projects for SaaS software companies. - Proven track record of planning and managing cross-functional projects effectively. - Strong analytical skills with experience in using data to drive decisions and achieve business outcomes. - Exceptional organization, strategic thinking, and leadership skills. - Experience working with customers in a SaaS software company, preferably in ITAM, SAM, FinOps, or Cloud initiatives. Flexera values diversity, equity, and inclusion in the workforce and is committed to fostering a welcoming environment for all employees. If you require accommodations during the application process, please contact us at careers@flexera.com.,
As the Director of Content Operations at Flexera, you will lead a talented team responsible for ingestion, curation, and organization of the world's IT assets. Your mission is to turn vast amounts of semi-structured data into trusted insights that empower customers to manage and optimize their IT landscape, which include hardware, software, SaaS, cloud, containers, AI services and more. This is a multifaceted role with several partners and objectives: Operations: Implement operational rigor, attention to quality, and a mission-driven culture in a global team. Engineering: Identify opportunities and drive improvements in workflows, tooling, and AI automation/augmentation. Customer Success: Create a world-class customer experience and implement meaningful and ambitious SLOs. Product: Explore the future and decode the implications for the business and the team. Business leadership: Provide calm and transparency through reporting and executive summaries and readouts to help the business make informed decisions. Key Responsibilities: - Own and evolve the long-term strategy for content operations to support business growth and product innovation. - Evaluate opportunities to leverage AI/ML for data normalization, enrichment, and quality assurance. - Lead change management initiatives to drive adoption of new tools, workflows, and operational models. - Champion data accuracy, completeness, timeliness, and reliability as core tenets of operational excellence. - Manage operations across global teams and time zones, fostering a unified culture and performance standard. - Understand key engineering practices to guide decisions on architecture, scalability, and reliability of content systems. Experience and Personal Traits: We believe that the following experience is relevant: - Experience with data and content operations at scale. - Having implemented a mission-driven culture focused on quality and customer outcomes. - Direct experience with customers and collaboration with internal GTM teams. - Experience with workflow optimizations through process, tooling, and automation, including AI augmentation. - Previous experience with IT asset management, IT vulnerability, and FinOps is preferred, but not necessary. We believe that the following personal traits will enable success in this role: - Crisp, clear, and honest communication. - Data-driven, always seeking to validate hypotheses with data. - Attention to detail, while also being able to take a step back and look at the bigger picture. - Hands-on approach (seek out the problems), while also empowering the team. - A talent for storytelling and inspiring a team, and for mentoring new leaders. - High emotional intelligence, able to stay calm and composed under pressure. - Ability to drive and celebrate iterative improvements while always on the lookout for transformative change. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.,
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com Key Responsibilities Assist in accurate revenue reporting under ASC 606 Should able to handle RevRecDesk upgrade pricing requests Should able to run list price calculator for all SOLAs Should able to handle all contract review <=$250K Should able to handle OEA Scrub & able to respond OEA fix request Should able to identify variances for ARR to OEA recs & fix the error wherever necessary to make reconciliations clean Should able to perform ARR Reporting (ARR Rollforward) for at least 2 SOLAs Provide general assistance in the preparation and posting of various journal entries Preparation of account reconciliations and account analyses Perform daily analysis, review exception reports and reconcile accounting systems to ensure accurate reporting Creating and performing ad hoc queries and analyses Provide support for external audits Special projects as required by management Qualifications Bachelor’s degree in Accounting CA/CMA Intermediate CPA or CPA in progress preferred 1 – 3 years of Accounting experience Advanced proficiency in excel required Should have strong email writing skills Strong knowledge of generally accepted accounting principles (GAAP) Technical or practical knowledge of revenue recognition standard ASC 606 a plus Exceptional written/oral communication and interpersonal skills Experience working with NetSuite and Salesforce.com a plus Public Accounting experience a plus Ability to break down complex issues and tailor communication style to a range of audiences, including non-accountants, and to clearly articulate ideas, solutions and conclusions to stakeholders Self-starter with the ability to prioritize effectively and work well colleagues across businesses and geographies in a fast-paced environment Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com .