Job
Description
Role Overview: ViTrox, a leading design and manufacturing company specializing in machine vision solutions for semiconductor and electronics packaging industries, is seeking a dedicated Technical Support Engineer to elevate customer satisfaction levels. Your role will involve supporting customers with technical challenges related to vision inspection machine system setup, maintenance, and troubleshooting, ultimately contributing to the enhancement of customer experience. Key Responsibilities: - Assist customers in resolving technical issues pertaining to vision inspection machine system setup, maintenance, and troubleshooting at customer premises. - Conduct knowledge transfer sessions for customers and sales channel partners on system setup, maintenance, and troubleshooting skills. - Collaborate closely with the R&D Team to implement quality and design improvements based on customer feedback. Qualification Required: - Background in Science and Engineering, preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology, or equivalent. - Prior experience in customer service and support for vision inspection machines is advantageous. - Diploma holders with relevant work experience will be considered. - Demonstrate customer-oriented behavior and mindset. - Must have own transport and be willing to travel as needed. - Possess flexibility, responsiveness, and the ability to work long or irregular hours if required. - Fresh graduates are encouraged to apply. Additional Company Details: ViTrox values and cares for its employees by offering a range of benefits, including: - Body, mind, and soul: Free lunch, sports facilities, gym access, etc. - Financial well-being: Bonuses, Share Grant Scheme, car loan interest subsidy, relocation allowance, etc. - Growth opportunities: Education Assistance Programme, training leave, etc. - Prevention and recovery support: Free medical and hospitalization insurance, personal accident insurance, unlimited visits to panel clinics, specialist claim, optical/dental claim, etc. - Flexibility and convenience: Free parking, in-house cafe, in-house ATM, etc. - Compassionate policies: Compassionate leave, calamity leave, etc. - Happiness initiatives: Incentive company trips, etc. Role Overview: ViTrox, a leading design and manufacturing company specializing in machine vision solutions for semiconductor and electronics packaging industries, is seeking a dedicated Technical Support Engineer to elevate customer satisfaction levels. Your role will involve supporting customers with technical challenges related to vision inspection machine system setup, maintenance, and troubleshooting, ultimately contributing to the enhancement of customer experience. Key Responsibilities: - Assist customers in resolving technical issues pertaining to vision inspection machine system setup, maintenance, and troubleshooting at customer premises. - Conduct knowledge transfer sessions for customers and sales channel partners on system setup, maintenance, and troubleshooting skills. - Collaborate closely with the R&D Team to implement quality and design improvements based on customer feedback. Qualification Required: - Background in Science and Engineering, preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology, or equivalent. - Prior experience in customer service and support for vision inspection machines is advantageous. - Diploma holders with relevant work experience will be considered. - Demonstrate customer-oriented behavior and mindset. - Must have own transport and be willing to travel as needed. - Possess flexibility, responsiveness, and the ability to work long or irregular hours if required. - Fresh graduates are encouraged to apply. Additional Company Details: ViTrox values and cares for its employees by offering a range of benefits, including: - Body, mind, and soul: Free lunch, sports facilities, gym access, etc. - Financial well-being: Bonuses, Share Grant Scheme, car loan interest subsidy, relocation allowance, etc. - Growth opportunities: Education Assistance Programme, training leave, etc. - Prevention and recovery support: Free medical and hospitalization insurance, personal accident insurance, unlimited visits to panel clinics, specialist claim, optical/dental claim, etc. - Flexibility and convenience: Free parking, in-house cafe, in-house ATM, etc. - Compassionate policies: Compassionate leave, calamity leave, etc. - Happiness initiatives: Incentive company trips, etc.
