Customer Success Representative

You are a young team of designers, developers, content writers, growth marketers & accountants on a mission to simplify taxes for all. With your business scaling up, you continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all inbound leads. Quicko is primarily looking for someone who is empathetic to all the customers. Your key responsibilities will include: - Maintaining and preparing reports on a regular basis - Developing strategies to increase sales and enhance customer experience - Responding to customer queries in a precise and timely manner - Managing and updating the progress of each lead on CRM - Working closely with the team of tax experts in order to meet customer requirements To succeed at Quicko, you will need: - Excellent communication and interpersonal skills - Basic understanding of Finance and Taxation - Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities - Detailed understanding of Quicko's products and their features You are a young team of designers, developers, content writers, growth marketers & accountants on a mission to simplify taxes for all. With your business scaling up, you continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all inbound leads. Quicko is primarily looking for someone who is empathetic to all the customers. Your key responsibilities will include: - Maintaining and preparing reports on a regular basis - Developing strategies to increase sales and enhance customer experience - Responding to customer queries in a precise and timely manner - Managing and updating the progress of each lead on CRM - Working closely with the team of tax experts in order to meet customer requirements To succeed at Quicko, you will need: - Excellent communication and interpersonal skills - Basic understanding of Finance and Taxation - Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities - Detailed understanding of Quicko's products and their features