Customer Success Representative

On-site

Location:-

About

Mantra Care is a global digital health platform revolutionizing access to holistic wellness care. Operating in over 30 countries, we deliver virtual therapy, physiotherapy, chronic condition management, and nutrition counselingempowering individuals and organizations with seamless, evidence-based support. Our HIPAA- and GDPR-compliant platform connects licensed professionals with clients through secure video sessions and wellness programs, helping them lead healthier, balanced lives.

We are looking for a motivated and customer-focused professional to manage key client accounts, ensure excellent service, and build long-term relationships. You'll be the main point of contact for clients, helping solve issues, coordinate with internal teams, and support account growth.

Location: In - Office

Type: Full-time

Role: Customer Success Representative

Key Responsibilities

- Collaborate with HR partners to understand their organizational needs and goals for employee wellbeing programs.

- Assist in day-to-day communication and coordination with HR partners and employees.

- Support the planning, coordination, and execution of wellness activities, webinars, and EAP initiatives.

- Support onboarding of new corporate clients and app users.

- Respond to user and client queries with empathy and accuracy via email, chat, or calls.

- Assist in creating and maintaining service utilisation reports, feedback trackers, payment records and dashboards.

- Collaborate with psychologists, health experts, content, and operations teams to ensure smooth execution of EAP and wellness programs.

Qualifications

- Master's degree in Psychology, Business, HR, or related field.

- Excellent communication and interpersonal skills.

- Strong understanding of psychological concepts from a general as well as an employee wellbeing perspective, including stress management, work-life balance, resilience, emotional intelligence, and change management.- Comfortable working with Google Workspace tools (Docs, Excel Sheets, Slides).

- Prior experience or internship in customer success, HR, or client coordination is a plus.

What You'll Gain

- Practical exposure to corporate wellbeing programs and client engagement in a mental health setting.

- Insight into organizational psychology applications and HR wellness strategies.

- Mentorship from senior psychologists, wellbeing experts and customer success professionals.

- Opportunity to connect and engage with users and corporate teams from across the globe.