Customer Success Representative

Responsibilities:

 Manage end-to-end customer relationships from post-sale through ongoing

account management across the Asia-Pacific region

 Drive annual subscription renewals and identify expansion opportunities

 Conduct product demonstrations, explain new features, and onboard new

customers

 Monitor customer engagement metrics and conduct regular account health

reviews

 Build and nurture strong customer relationships to increase product adoption and

satisfaction

 Identify and execute cross-sell and upsell opportunities within existing accounts

 Serve as the voice of the customer, providing feedback to internal teams

 Work across multiple time zones to accommodate customers throughout the

region

Requirements:

 Fluency in Mandarin and Cantonese (spoken and written) is essential for serving

customers in China, Hong Kong, and Taiwan

 Professional proficiency in English

 Minimum 2 years of experience in Customer Success, Account Management, or a

related role, preferably within an online or SaaS environment

 Experience with CRM platforms and customer support tools such as Salesforce, or

similar systems, is highly desirable

 Strong organizational skills with the ability to manage multiple accounts and

priorities simultaneously

 Excellent interpersonal and communication skills with the ability to build rapport

and trust across cultures

 Customer-centric approach with the ability to understand business needs and

deliver tailored solutions

 Team player with high integrity, reliability, and attention to detail

 Flexibility to work with customers across different time zones in the Asia-Pacific

region