Customer Success Representative

As a Customer Success Representative at SimplePlan Media, you will be an essential part of our team, providing support to customers and collaborating with various teams to ensure customer satisfaction and product improvement. This role will give you valuable insights into how products are developed and delivered, making it an ideal opportunity for individuals aspiring to build a career in Product Management. **Key Responsibilities:** - Be the primary point of contact for customers, assisting them through chat, email, and phone communication channels. - Handle product queries with patience, empathy, and accuracy, ensuring customer satisfaction. - Document and escalate technical issues to the product/tech team when necessary. - Work closely with cross-functional teams to ensure that customer feedback shapes our product roadmap. - Track and share customer insights to enhance service quality and overall customer experience. SimplePlan Media is dedicated to simplifying complex tasks and providing innovative solutions to support our clients' ambitious projects. We embrace creativity and encourage unconventional ideas, fostering a culture where every concept is valued and explored. Our diverse range of services includes web design, mobile app development, and brand identity creation, reflecting our commitment to excellence in every niche we operate in. Join us in our journey to redefine digital experiences and create a lasting impact in the industry. As a Customer Success Representative at SimplePlan Media, you will be an essential part of our team, providing support to customers and collaborating with various teams to ensure customer satisfaction and product improvement. This role will give you valuable insights into how products are developed and delivered, making it an ideal opportunity for individuals aspiring to build a career in Product Management. **Key Responsibilities:** - Be the primary point of contact for customers, assisting them through chat, email, and phone communication channels. - Handle product queries with patience, empathy, and accuracy, ensuring customer satisfaction. - Document and escalate technical issues to the product/tech team when necessary. - Work closely with cross-functional teams to ensure that customer feedback shapes our product roadmap. - Track and share customer insights to enhance service quality and overall customer experience. SimplePlan Media is dedicated to simplifying complex tasks and providing innovative solutions to support our clients' ambitious projects. We embrace creativity and encourage unconventional ideas, fostering a culture where every concept is valued and explored. Our diverse range of services includes web design, mobile app development, and brand identity creation, reflecting our commitment to excellence in every niche we operate in. Join us in our journey to redefine digital experiences and create a lasting impact in the industry.