CRM Engineer

Key Responsibilities:

CRM Development & Implementation

? Implement, customize, and optimize CRM platforms (Salesforce, Zendesk,

Kustomer, Zoho, or other populer).

? Participate in implementing new CRM systems or migrating from legacy

solutions.

? Build integrations between CRM and internal/external applications.

? Configure CRM workflows, data models, and automation processes to improve

usability and efficiency.

Software Engineering

? Design and develop backend services and microservices using Java and Python.

? Build APIs and connectors to integrate CRM with third-party platforms.

? Write high-quality, maintainable, and secure code following best practices.

? Contribute to CI/CD pipelines, automated testing, and deployment processes. Cloud & Infrastructure

? Develop and deploy cloud-native applications using AWS (DynamoDB, SQS,

SNS, Lambda, API Gateway) or GCP equivalents.

? Monitor, troubleshoot, and optimize performance of CRM-related services.

? Collaborate with DevOps teams to support scalability, automation, and

observability.

Collaboration & Support

? Work closely with product managers, business analysts, and stakeholders to

understand requirements and translate them into technical solutions.

? Provide ongoing support, bug fixes, and enhancements for CRM and related

services.

? Document solutions, APIs, and workflows for future reference and scalability.

Required Skills &a Qualifications

? Bachelor's degree in Computer Science, Engineering, or related field.

? 47 years of experience in software engineering with hands-on CRM

development.

? Experience with at least one CRM platform (Salesforce, Zendesk, Kustomer,

Zoho, or similar).

? Strong programming skills in Python and Java, with knowledge

of microservices architecture.

? Proficiency with cloud platforms (AWS or GCP) and services like DynamoDB,

SNS, SQS, Lambdas, Pub/Sub, Cloud Functions, etc.

? Solid understanding of system design, APIs, and data modeling.

? Strong problem-solving and debugging skills.