We are seeking a Product Strategist to drive competitive intelligence, pricing strategy, and product portfolio optimization. This role will play a critical part in ensuring our products are positioned effectively in the market to maximize revenue, adoption, and long-term success. Key Responsibilities Conduct competitive intelligence to analyze market trends, pricing strategies, and positioning of competitors. Develop data-driven pricing strategies that balance customer value, market demand, and revenue growth. Optimize the product portfolio to ensure alignment with business goals, including packaging, bundling, and feature prioritization. Collaborate with product, sales, and marketing to refine go-to-market strategies and value propositions. Monitor and analyze product performance metrics, making recommendations for improvements in pricing, packaging, and feature differentiation. What we're Looking For Experience in product strategy, pricing, or competitive intelligence in a SaaS or technology-driven industry. Strong analytical skills with the ability to interpret market data and translate insights into action. Proven ability to influence cross-functional teams and drive strategic initiatives. Excellent communication and presentation skills. This role is ideal for someone who thrives on turning market insights into actionable strategies that drive business impact.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apartOur cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. ABOUT THE ROLE: As CertifyOS scales, we re looking to bring on board a Chief of Staff to elevate our executive team and the overall company - someone who combines best-in-class leadership with data-driven decision making and a relentless desire to help the company succeed. This individual will put on a masterclass in influence without authority, partnering with the CEO and full executive team on the most important decisions and projects impacting Certify. WHAT YOU LL DO: Spearhead Strategic Initiatives There will often be white-space in our org structure that you ll fill in on a temporary basis to drive forward a strategic initiative This could include scoping and driving forward a new opportunity (e.g. MA, partnership), filling in when there s a key leadership gap and leading a team, or driving forward critical hiring processes Act as a Force Multiplier for the CEO Executive Team You will be involved in all of the most important meetings at the company, serving alongside the CEO and executive team to make decisions and drive forward execution Your role will be both as an organizer - preparing and refining strategic decisions, taking notes and follow-up actions, etc. - and as a thought partner. The expectation is that you will actively contribute to the course of action the company takes You will be a node between the executive team and the rest of the company, regularly meeting with cross-functional leaders to understand what merits the attention of the executive team and bringing problems + decisions that will accelerate progress Drive Cross-Functional Alignment and Improve Operational Excellence At Certify, we use OKRs; you will take over our existing OKR processes, constantly evaluate them for efficacy, and improve them. If you haven t read Measure What Matters, that will be a month 1 requirement You ll take note of what s working and what isn t in how teams collaborate and improve internal processes to improve coordination You ll always have your finger on the pulse of what each department is prioritizing and ensuring it s aligned with the most important objectives for the company Manage Internal External Communications You ll be involved in several forms of executive communication, ranging from board deck preparation, to investor updates, to leading preparation for our monthly All Hands meeting You ll clearly translate the company strategy into clear, digestible messaging for the broader team WHAT YOU LL NEED: Exceptional communication skills, both verbal and written. You know how to distill complexity into bite-sized simplicity for conveying to the full organization Strong analytical skills to diagnose problems, pull and analyze your own data, interpret it, and develop strategic solutions based on it You have to be a jedi in organization skills, with the ability to manage multiple projects simultaneously, setting priorities and ultimately meeting deadlines Collaboration excellence. You thrive when you re building and maintaining relationships across all levels of the organization, facilitating collaboration and alignment across individuals and teams A desire to work in a fast-paced environment where you ll need to be scrappy to get things done The flexibility and adaptability to navigate a fast-paced, constantly changing environment, who embraces change when it s needed At your core, you re a problem solver. You have a proven ability to identify issues, understand their root causes, and ultimately solve issues, whether independently or by corralling a large group. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apart? Our cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: We are seeking a dedicated and dynamic Client Success Manager to join our team. The CSM will develop client relationships that promote retention, loyalty, and hyper-growth. You ll be the architect of client satisfaction, diving deep into their needs and transforming areas of dissatisfaction into triumphs. This isn t just about organization; it s about thriving in the chaos of managing multiple enterprise accounts, each with soaring expectations. If you thrive on juggling challenges, turning feedback into actionable insights, and driving clients to unparalleled success, we want to hear from you! What Youll Do: Client Relationship Management: Maintain and grow relationships with existing customers by understanding their business needs and helping them achieve their goals with our products or services. Client Support: This position is the primary point of contact for customer inquiries, providing timely and effective solutions to any issues or concerns customers may have. Product Expertise: Develop a deep understanding of our products/services to communicate their benefits and functionalities to customers effectively. Client Retention: Implement strategies to reduce churn and improve client retention rates. Proactively identify at-risk clients and work to resolve issues before they lead to churn. Feedback Loop: Collect and analyze client feedback to improve product development and client experience. Work closely with the product and development teams to ensure customer needs are being met. Training and Resources: Create and deliver training sessions, webinars, and other educational resources to help clients maximize their product use. Metrics and Reporting: Track key performance indicators (KPIs) related to customer success, such as customer satisfaction scores, renewal rates, net promoter scores (NPS), turnaround times, SLA s and more. Prepare and present reports to management. Cross-functional collaboration: Work with sales, operations, implementation, product development, and support teams to ensure a seamless client experience and effective problem resolution. What Youll Need: 3 - 4 years of client-facing experience in SaaS, preferably in health tech or a high-growth B2B environment. Strong instincts around customer behavior and how to guide them from onboarding to renewal and ideally, expansion. Data-driven mindset, comfortable analyzing KPIs and using insights to inform decisions. Bonus if you ve worked with enterprise or mid-market clients before and know how to manage senior stakeholders. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apartOur cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the Role Certify s Shared Services team builds a cross-cutting framework that every product pod depends on - if a service is shared by more than one product, it lives here. As our Senior Technical Product Manager for Shared Services, you ll own the end-to-end strategy, roadmap and delivery of the infrastructure layers that power our entire provider data management ecosystem. You ll work closely with engineering leads, SREs, data engineers, and other product pods to ensure our API frameworks, data-access layer, rules engines, security/SSO, and other shared utilities are robust, scalable, and delightfully easy to adopt. What You Will Do Define and drive the Shared Services roadmap in alignment with other pods and overall product goals Prioritize and scope initiatives across our Shared Services Pod- API frameworks, data-access layer, rules engine, security/SSO, database management, reporting infrastructure, and other shared utilities. Take ownership of databases for top-level schema design, ensure data quality, and guardrails. Oversee the reporting data store in BigQuery Lead efforts to configure and extend the rules engine, enabling validation checks, transformations and monitoring processes Own OAuth2/SAML integrations for every tenant. Resolve core platform security vulnerabilities identified by Snyk, penetration testing Maintain the data model of the reporting data store, ensure synchronization from primary to reporting data store. Partner closely with engineering, SRE, and downstream product teams to deliver high-quality, well-documented services Establish key metrics (e.g. adoption rates, time-to-first-endpoint, uptime) and iterate based on real usage data Communicate progress, risks, and trade-offs clearly to stakeholders and leadership Lead and mentor a small cross-functional team, setting quarterly OKRs and ensuring smooth execution Must-Haves 7+ years in product management, with 3+ years owning backend or platform-level products Demonstrated experience defining and delivering API-first frameworks, middleware or core services Strong technical fluency in microservices, authentication (OAuth/SAML) and observability best practices Familiarity/expertise with SQL for reporting and analytics Excellent stakeholder management and communication skills across technical and non-technical audiences Proven ability to translate complex infrastructure needs into clear roadmaps and deliverables Nice-to-have Prior experience in healthcare technology, provider data management, or related regulations Familiarity with Google Cloud Spanner/Firestore migrations or comparable database modernization efforts Hands-on background in building analyst-friendly rule-authoring UIs or workflow tools Startup or high-growth-company experience, comfortable with rapid change and ambiguity This role reports to the Head of Platform and will be instrumental in scaling Certify s infrastructure into a true enterprise-grade substrate for every product pod. If you thrive on solving complex, cross-cutting challenges and love enabling other teams to move fast and safely, we d love to hear from you. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.

About Certify : At CertifyOS, were building the infrastructure that powers the next generation of provider data products, making healthcare more efficient, accessible, and innovative. Our platform is the ultimate source of truth for provider data, offering unparalleled ease and trust while making data easily accessible and actionable for the entire healthcare ecosystem. What sets us apartOur cutting-edge, API-first, UI-agnostic, end-to-end provider network management platform automates licensing, enrollment, credentialing, and network monitoring like never before. With direct integrations into hundreds of primary sources, we have an unbeatable advantage in enhancing visibility into the entire provider network management process. Plus, our team brings over 25+ years of combined experience building provider data systems at Oscar Health, and were backed by top-tier VC firms who share our bold vision of creating a one-of-a-kind healthcare cloud that eliminates friction surrounding provider data. But its not just about the technology; its about the people behind it. At Certify, we foster a meritocratic environment where every voice is heard, valued, and celebrated. Were founded on the principles of trust, transparency, and accountability, and were not afraid to challenge the status quo at every turn. Were looking for purpose-driven individuals like you to join us on this exhilarating ride as we redefine healthcare data infrastructure. About the role: As a Senior DevOps Engineer, you ll play a key role in helping design and build the infrastructure of the systems that run our products and business. If you want to have a hand in influencing the overall architecture, tools, and services of our platform with a collaborative team then this role is for you. What you ll do: Develop and maintain tools and services that make up our highly available and scalable platform (we use GCP), including resource provisioning and management, access delegation, and costs control Provide technical leadership and mentorship for junior team members Manage access and related permissions to comply with privacy and security standards (SOC 2 Type 2) Manage high availability and disaster recovery systems, procedures, and readiness Contribute to agile team rituals and processes (stand-ups, groomings, planning meetings) Enable teams to deploy, and operate their services in production by building tools and processes that allow self-service management of our production services. What you ll need: A background in cloud Infrastructure Engineering/DevOps, deploying and maintaining multi-tiered application architectures Public cloud platforms GCP-Google Cloud (essential), Azure and/or AWS (advantageous) Experience with Terraform, Docker, Google container environments (Cloud Run, App Engine, GKE) , Understanding and usage of CI/CD pipeline tools (GitHub Actions is preferred, Google Cloud Build is secondary), including integration of other commonly used DevOps tooling such as SonarQube, Google Artifact Repositories, GitHub, and Jira. Experience of scripting languages such as Python, Bash, Groovy, Go. Experience with databases Understanding of common workflows such as Git Workflow. Experience in implementing monitoring, alerting, and logging Build tools such as Maven, NPM or similar 5+ years working in, configuring, and troubleshooting Linux server environments 3+ years building infrastructure with cloud platform services (AWS, GCP, Azure) Embrace a culture of alerting and monitoring Fluency in at least one server configuration management tool, such as Ansible or Terraform Familiarity with deploying applications using containers Strong written and verbal communication skills Willingness to participate in an on-call rotation Strong desire to automate manual processes Bonus points if you: Have experience with a microservices architecture Developed in environments with large amounts of data Experience in healthcare and working with PII Technologies/Tools used - experience with at least some of these is required: Google Cloud Platform Docker Terraform NextJS and NestJS frameworks NodeJS and Typescript Java Python React and Redux Jest and Cypress Auth0 Git and GitHub Sentry Snyk Jira Slack Benefits of working at CertifyOS: 100% of health, dental, and vision insurance premiums covered for employees Unlimited PTO policy with a mandatory minimum of two weeks off No meeting Thursdays so you can stay heads down to get work done Equal opportunity employer: CertifyOS is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience. Reasonable accommodation: CertifyOS applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. for an accommodation known. Pay transparency policy: CertifyOS ensures that you wont be discharged or discriminated against based on whether youve inquired about, discussed, or disclosed your pay. At Certify, were committed to creating an inclusive workplace where everyone feels valued and supported. As an equal opportunity employer, we celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.