The Opportunity If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AIs mission, then this role is for you! This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems. If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you ll love the job! What you ll be doing Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies. Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you bring to the role Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP. 1+ years of industry experience in building large-scale NLP systems. Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications. Good understanding of recent trends in NLP around transformers, language models, textclassification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch,Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus Published papers in top NLP conferences or workshops are a plus Relevant open-source contributions are a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit. What you’ll be doing Help in the definition of best practices in production monitoring and alerting, and be able to own the application of the same Assist and troubleshoot in the setup and maintenance of various environments (Production, testing, etc) Automate, optimize, and drive the efficiency of effort, code, and process Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same Assist in the implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements. Own integration of existing systems using appropriate Kubernetes/ Docker / Terraform scripts to automate and improve the efficiency of the deployment Develop CI/CD pipelines for various services Coordinate and monitor releases of the same What you bring to the role Bachelor's degree in Computer Science, Information Technology, or related field with 2+ years of industry experience as an SRE/DevOps Engineer. Expertise in scripting and programming skills (e.g., Python, Shell, Go). Good problem-solving and hands-on with the programming language or scripting for infra-automation CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab. Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies. Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools. Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology. Understanding of network concepts and tools Understanding of different kinds of infrastructure components, such as database, pub-sub services, and cache etc. Stay up-to-date with industry trends and emerging technologies to drive best practices in innovation for security, compliance, and data protection. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers driving better experiences and lasting relationships at every touchpoint. The Opportunity As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit. What you ll be doing Help in the definition of best practices in production monitoring and alerting, and be able to own the application of the same Assist and troubleshoot in the setup and maintenance of various environments (Production, testing, etc) Automate, optimize, and drive the efficiency of effort, code, and process Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same Assist in the implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements. Own integration of existing systems using appropriate Kubernetes/ Docker / Terraform scripts to automate and improve the efficiency of the deployment Develop CI/CD pipelines for various services Coordinate and monitor releases of the same What you bring to the role Bachelors degree in Computer Science, Information Technology, or related field with 2+ years of industry experience as an SRE/DevOps Engineer. Expertise in scripting and programming skills (e.g., Python, Shell, Go). Good problem-solving and hands-on with the programming language or scripting for infra-automation CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab. Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies. Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools. Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology. Understanding of network concepts and tools Understanding of different kinds of infrastructure components, such as database, pub-sub services, and cache etc. Stay up-to-date with industry trends and emerging technologies to drive best practices in innovation for security, compliance, and data protection. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and youre ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit. What You’ll Be Doing Help in the definition of best practices in production monitoring and alerting, and be able to own the application of the same Assist and troubleshoot in the setup and maintenance of various environments (Production, testing, etc) Automate, optimize, and drive the efficiency of effort, code, and process Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same Assist in the implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements. Own integration of existing systems using appropriate Kubernetes/ Docker / Terraform scripts to automate and improve the efficiency of the deployment Develop CI/CD pipelines for various services Coordinate and monitor releases of the same What You Bring To The Role Bachelor's degree in Computer Science, Information Technology, or related field with 2+ years of industry experience as an SRE/DevOps Engineer. Expertise in scripting and programming skills (e.g., Python, Shell, Go). Good problem-solving and hands-on with the programming language or scripting for infra-automation CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab. Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies. Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools. Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology. Understanding of network concepts and tools Understanding of different kinds of infrastructure components, such as database, pub-sub services, and cache etc. Stay up-to-date with industry trends and emerging technologies to drive best practices in innovation for security, compliance, and data protection. Compensation, Benefits And Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. Show more Show less

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers driving better experiences and lasting relationships at every touchpoint. The Opportunity As a speech Analyst you will be needed to analyze spoken language data and derive insights. This role requires a strong background in data mining within speech and text analytics, data analysis, or a related area, with experience in speech recognition, NLP, or voice analytics. In this role you will collaborate with cross-functional teams to enhance speech-based applications, customer interactions, and AI voice technologies. What you ll be doing Configure and Automate Quality Assurance Understand customer quality evaluation forms for pilots and proof of concepts. Configure trackable points of interest from evaluation forms into the Observe.AI dashboard. Automate scoring for evaluation forms using speech analytics tools. Audit and resolve accuracy issues of voice analytics data to reduce false readings. Provide thought leadership and refresh speech analytic configurations. Business Process Analysis and Improvement Learn each customers business processes and KPIs. Determine how interaction analytics can be used to improve business processes. Collaborate with customer business leaders to identify, plan, and execute strategic analytical objectives using Observe.AIs voice analytics tools. Work with customers to ensure each business initiative is supported by a strong value story. Issue Resolution and Value Measurement Anticipate and identify issues and conflicts to diffuse potential problems. Provide an escalation path to ensure swift resolution of customer issues. Discover unique areas of interest for each customer and tie those metrics to measurable ROI. Key Deliverables Build Speech Based queries for key business metrics Automated QA processes, helping customers glean insights from up to 100x the volume of evaluations they were before. Playbooks and thought leadership by vertical and horizontal. Incredible stories of business impact and positive change within our customers. Some of the other coolest things you deliver:- Automated QA processes, helping customers glean insights from up to 100x the volume of evaluations they were before Playbooks and thought leadership by vertical and horizontal Incredible stories of business impact and positive change within our customers What you bring to the role Experience working with speech analytic tools to identify key points of interests within contact center interactions Bachelor s or Master s degree in Linguistics, Data Science, Computer Science, Cognitive Science, or a related field Understanding of call center KPIs such as AHT, CSAT, FCR, Upsell,Call Driver, NPS etc Analyze voice and chat interactions to identify trends, pain points, and opportunities across customer touchpoints Excellent verbal and written communication skills, effectively engaging with customers across various scenarios, including inquiries, complaints, and complex support situations Ability to work independently and team player in a technology driven environment Knowledge of GenAI prompts for query building will be an added advantage Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka SE Act Generous holidays (National and Festive) recognition and parental leave policies Learning Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and youre ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

As a Software Development Engineer 2, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as we'll as with the team on a variety of projects and features. This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as we'll. What you'll be doing Work with the team to define the technical stack and own it Work with the product team to understand the product roadmap and define the technical roadmap Participate in the entire application lifecycle, focusing on coding and debugging Integrate user-facing elements developed by front-end developers with server-side logic Build reusable code and libraries for future use Optimize the application for maximum speed and scalability Implement security and data protection Design and implement data storage solutions Build and scale data pipeline What you bring to the role bachelors Degree in Computer Science with 3-5 years of experience in building large-scale products Expertise in Python programming is mandatory. Knowledge of container management tools (docker-swarm, Kubernetes) is a plus. An ability to perform we'll in a fast-paced environment Good knowledge in at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, Redis Good knowledge in queue (rabbitmq, Kafka, etc), cache(ehcache, Memcache) Strong knowledge of design patterns Compensation, Benefits, and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (ie Meal card, PF, etc)

As an AP & GL Consultant, you will manage the Accounts Payable Function, Post transactions, process invoices and payments, create expense reports, and verify financial data. Your role will ensure the accuracy of the organisations financial documents and compliance with Indian Accounting Standards (Ind AS), GST regulations, and TDS provisions under the Income Tax Act. Accounts Payable Handle end-to-end accounts payable processes and general ledger data entry Assist with preparing and maintaining accurate records of all accounts payable transactions, ensuring compliance with company policies and financial regulations. Execute payments on defined SLAs and accurately to employees, vendors & statutory bodies On-time funding request Reconcile accounts payable balances with the general ledger and investigate and resolve any discrepancies related to invoices and payments internally and externally. Provide insights and analysis on accounts payable trends, payment patterns, and potential areas for improvement. Ensure adherence to accounting standards and regulations in all accounts payable operations. Payroll Process employee expense reimbursements in a timely and accurate manner, ensuring adherence to company policies and expense guidelines. Partner with the payroll team to ensure accurate payments to supported employees, payroll payment processing, and ensure employees receive accurate and timely compensation. Collaborate with the HR team to validate payroll data and resolve any discrepancies in payroll-related transactions. General Ledger Assist in generating relevant financial reports related to accounts payable and payroll activities. Utilise your experience in the general ledger NetSuite to ensure proper coding and allocation of accounts payable transactions. Support the finance team in preparing for internal and external audits related to accounts payable and payroll processes. Assist in budgeting, Cash forecasting, and reporting for month-end and year-end closing activities Preparing and posting Monthly accruals and Provision, Prepaid amortisation, and month-end closure activities. Monthly reconciliation and preparation of accounting ledgers. Preparing and sharing a monthly MIS report with management. Preparing TDS workings and filing quarterly TDS returns. What you bring to the role Bachelors degree in Accounting, or equivalent education, with a Minimum of 3 years of relevant work experience in accounts payable and general ledger. Demonstrated proficiency in using NetSuite for accounts payable, GL, and payroll processing. Strong understanding of accounting principles and practices, Ability to analyse financial data and interpret reports. Attention to detail, ensuring accuracy in payment processing and data management. Fluent in English with excellent communication and interpersonal skills, capable of building strong relationships remotely. Strong knowledge of accounting principles and TDS/GST compliance

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers driving better experiences and lasting relationships at every touchpoint. The Opportunity The security team at Observe is responsible for securing our application platform, cloud infrastructure, and IT systems to protect Observe and its 60 million Community members. As a Senior Infrastructure Security Engineer, you will collaborate closely with other security, cloud infrastructure, SRE, Engineering Development team members and other stakeholders to design and harden infrastructure, network, systems and access, implementing security best practices. What you ll be doing Function as the Subject matter expert for Systems, Network and Cloud Security. Support existing Cloud and Corporate Infrastructure security tools and propose improvements. Augment the On-shore Infrastructure security team-related activities to utilise follow-the-sun model. Lead an engineering team to develop platforms and systems to support IAM/PAM. Enhance OS, Systems-related security best practices, including Vulnerability, Patch Management, Forensics, Endpoint Detection and Response. Deploy and streamline role-based access control (RBAC), break glass methods, authentication/authorisation into environments, and implement migration paths for existing services. Define and implement a consistent pattern for the definition of access controls, integrate and manage a single source of identity. Develop, document System and IT security reference architectures, design patterns, roadmaps, and other architectural artefacts aligned with policies, standards and industry best practice. Leverage the structure of compliance frameworks (Eg MITRE, NIST, ISO 27001) to identify and implement necessary security controls. Automate security incident detection and response using scripting languages. What you bring to the role 3-4 Years of hands-on experience across Systems, Network security and Cloud Security Strong team player, communication and documentation skills are required Deep understanding and expertise in Enterprise Corporate IT and Production Cloud Infrastructure, Systems, Hardware and OS Experience in Corporate IT security across IAM, Endpoint and other employee endpoint solutions Industry Certifications in Security, Systems and Network preferred Infrastructure Scripting and automation experience preferred (Python, Ansible, Powershell, Terraform, Jenkins) Experience with building IAM/PAM infrastructure entities- Federated Single Sign-On, SAML, etc Experience securing, designing and implementing large-scale distributed cloud systems, including but not limited to: Operating systems (such as RHEL, Ubuntu, CentOS, Mac, Windows, etc.) Container management solutions (e.g. Docker, Kubernetes, AKS, ECS) Containerisation and virtualisation technologies (e.g. containerd, Docker, VMWare) Automation and configuration management (e.g. CFEngine, Jenkins, Puppet, Ansible) Experience in rolling out security controls across the workforce, including understanding of security objectives, operational objectives, and trade-offs. Experience designing and implementing Cloud security architecture What you can expect Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and youre ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity As a Software Development Engineer I, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features. This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as well. What You’ll Be Doing Work with the team to define the technical stack and own it Work with the product team to understand the product roadmap and define the technical roadmap Participate in the entire application lifecycle, focusing on coding and debugging Integrate user-facing elements developed by front-end developers with server-side logic Build reusable code and libraries for future use Optimize the application for maximum speed and scalability Implement security and data protection Design and implement data storage solutions Build and scale data pipeline What You Bring To The Role Bachelor’s Degree in Computer Science with 1 - 3 years of experience in building large-scale products Frontend: Develop and Test end-to-end UI keeping reusability in mind using React, Redux, Typescript HTML, and CSS Backend: Expertise in Java. Good knowledge of SOLID principles. Knowledge of container management tools (docker-swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment. Working knowledge in at least one of the SQL or no-SQL databases. Strong knowledge of design patterns Compensation, Benefits And Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai . Show more Show less

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity As a Software Development Engineer 1, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features. This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as well. What you’ll do day to day Work with the team to define the technical stack and own it Work with the product team to understand the product roadmap and define the technical roadmap Participate in the entire application lifecycle, focusing on coding and debugging Integrate user-facing elements developed by front-end developers with server-side logic Build reusable code and libraries for future use Optimize the application for maximum speed and scalability Implement security and data protection Design and implement data storage solutions Build and scale data pipeline Who you are Bachelor’s Degree in Computer Science with 1 - 3 years of experience in building large-scale products. Frontend: Develop and Test end-to-end UI keeping reusability in mind using React, Redux, Typescript HTML, and CSS. Backend: Expertise in Java. Good knowledge of SOLID principles. Knowledge of container management tools (docker-swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment. Working knowledge in at least one of the SQL or no-SQL databases. Strong knowledge of design patterns. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai . Show more Show less

This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powe'red products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems. If you are excited about building and owning cutting-edge ML-powe'red product capabilities, and working on both algorithms as we'll as platforms, you'll love the job What you'll be doing Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies. Contribute to both ML modeling as we'll as building/ maintaining production systems that power AI capabilities on the product. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc What you bring to the role bachelors or masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP. 3+ years of industry experience in building large-scale NLP systems. Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications. Good understanding of recent trends in NLP around transformers, language models, textclassification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch,Tensorflow, HuggingFace, etc, and deploying/ maintaining machine learning models in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus Published papers in top NLP conferences or workshops are a plus Relevant open-source contributions are a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (ie Meal card, PF, etc)

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AI's mission, then this role is for you! This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems. If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you’ll love the job! About the ML Team We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI’s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well. What you’ll be doing Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI’s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies. Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you bring to the role Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP. 3+ years of industry experience in building large-scale NLP systems. Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications. Good understanding of recent trends in NLP around transformers, language models, textclassification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch,Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus Published papers in top NLP conferences or workshops are a plus Relevant open-source contributions are a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service, and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity We’re looking for a Product Manager to own and scale one of the most impactful products in our Post-Interaction AI suite: Agent Performance & Coaching. At Observe.AI, we’re redefining how enterprises use Automated QA and GenAI Insights to drive frontline agent excellence. In this role, you’ll turn raw insights into real outcomes by building powerful, intuitive workflows that help Quality Managers and Supervisors coach agents at scale. You’ll work closely with customers, design partners, fellow product managers and cross-functional teams to deeply understand user pain points, prototype quickly, and ship iteratively. Think: fast feedback loops, hands-on discovery, and an obsession with driving measurable value for enterprise users. You’ll be at the center of a product area that directly impacts agent productivity, CSAT, and operational efficiency and you'll report to the Sr. Director of Product Management. About the team We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs and monitor the adoption and growth to ensure ROI. Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences. Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference. So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. For more information, visit www.observe.ai . What you will do Define and drive the product roadmap for the Agent Performance & Coaching product area Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams Collaborate with UX researchers on usability studies to enhance user satisfaction Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility. Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly Define the success metrics, track usage and drive adoption of the shipped features Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption. Who you are Bachelor's degree in Business, Computer Science, or a related field (MBA preferred). 2+ years of experience in product management, preferably in B2B SaaS and 5+ years of overall work experience. Proven experience managing all aspects of a successful product throughout its lifecycle. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. Ability to collaborate with cross-functional teams to define, design, and ship new features. Excellent written and verbal communication skills. Exceptional organizational and analytical skills. Experience with agile development methodologies is a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity The Head of IT, reporting to our VP of Information Security in the U.S., will be responsible for elevating the IT organization into a primary business-critical function. What you’ll be doing Strategic IT Leadership & Management Strategic Planning: Develop, manage, and execute the IT program strategy and roadmap. Stakeholder Communication: Effectively communicate IT matters to all stakeholders, including senior management, other departments, and external partners. Project & Implementation Oversight: Review and oversee IT projects and automation initiatives, ensuring scalable implementations that minimize business impact. Continuous Improvement: Conduct Root Cause Analysis (RCA) for all issues and incidents to foster learning and mature the IT program. Technology Evaluation: Perform Proofs of Concept (POCs) for new IT support tools, evaluating and implementing the most effective solutions. Vendor Management: Manage relationships with external IT vendors, including hardware procurement, software licensing, and service agreements. Security & Risk Management: Ensure the robust security of all IT systems and data, mitigating risks effectively. Emerging Technologies: Stay abreast of new technologies and assess their potential applications within the organization to drive innovation. Technical IT Operations & Support System Administration Automation/Architecture: Manage and automate IT System Administration functions to ensure a seamless employee experience. Onboarding & Access Management: Streamline onboarding, offboarding, and access request processes. Technical Assistance: Assist IT team members in POC, evaluations, and provide fast and effective technical assistance, encompassing systems configuration, troubleshooting, and maintenance. Multi-channel Support: Respond to IT inquiries across multiple channels (email, chat, phone, in person). Hardware & Software Support: Support hardware and software troubleshooting, ensuring diligent follow-up with users for optimal service delivery. Feedback Integration: Communicate user feedback and system issues to internal teams to drive continuous improvement. Customer Satisfaction: Prioritize customer satisfaction in all interactions and escalate unresolved issues as necessary to ensure timely resolution. What you bring to the role Evaluation knowledge of new tools and ability to implement them without any outage Operating Systems Expertise: Proficiency in MacOS and Windows operating systems, including installation, configuration, and troubleshooting. Familiarity with Linux or other Unix-based systems. Mobile Device Management (MDM) Tools: Experience with Mobile Device Management (MDM) tools such as Jamf, Microsoft Intune, or AirWatch for managing and securing corporate devices across different platforms. System Administration & Networking: Strong understanding of IT system administration, including setting up and maintaining servers, user accounts, and permissions. Experience with networking protocols, firewalls, and VPNs. Ticketing & IT Service Management (ITSM) Tools: Experience with ticketing tools like Jira Service Management, Zendesk, or similar platforms. Ability to create and optimize IT workflows within these tools. Troubleshooting & Problem Solving: Hands-on experience troubleshooting hardware issues (e.g., laptops, desktops, peripherals). Expertise in software troubleshooting for common enterprise applications and systems (e.g., Microsoft Office 365, Zoom, VPN tools). Automation & Scripting: Experience with automation of IT tasks using scripting languages such as Python, PowerShell, Bash, or JSON-based scripts for workflow and system automation. Understanding of process optimization through automation, especially within IT operations. Cloud & Virtualization: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform. Security and Compliance: Awareness of IT security principles and best practices, including data protection, encryption, and multi-factor authentication (MFA). Knowledge of compliance frameworks like GDPR, ISO 27001, or SOC 2. Okta: Experience with Okta for identity management and access control. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service, and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity We’re looking for a Product Manager to own and scale one of the most impactful products in our Post-Interaction AI suite: Agent Performance & Coaching. At Observe.AI, we’re redefining how enterprises use Automated QA and GenAI Insights to drive frontline agent excellence. In this role, you’ll turn raw insights into real outcomes by building powerful, intuitive workflows that help Quality Managers and Supervisors coach agents at scale. You’ll work closely with customers, design partners, fellow product managers and cross-functional teams to deeply understand user pain points, prototype quickly, and ship iteratively. Think: fast feedback loops, hands-on discovery, and an obsession with driving measurable value for enterprise users. You’ll be at the center of a product area that directly impacts agent productivity, CSAT, and operational efficiency and you'll report to the Sr. Director of Product Management. About the team We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs and monitor the adoption and growth to ensure ROI. Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences. Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference. So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. What you will do Define and drive the product roadmap for the Agent Performance & Coaching product area Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams Collaborate with UX researchers on usability studies to enhance user satisfaction Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility. Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly Define the success metrics, track usage and drive adoption of the shipped features Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption. Who you are Bachelor's degree in Business, Computer Science, or a related field (MBA preferred). 2+ years of experience in product management, preferably in B2B SaaS and 5+ years of overall work experience. Proven experience managing all aspects of a successful product throughout its lifecycle. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. Ability to collaborate with cross-functional teams to define, design, and ship new features. Excellent written and verbal communication skills. Exceptional organizational and analytical skills. Experience with agile development methodologies is a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service, and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers driving better experiences and lasting relationships at every touchpoint. The Opportunity We re looking for a Product Manager to own and scale one of the most impactful products in our Post-Interaction AI suite: Agent Performance & Coaching. At Observe.AI, we re redefining how enterprises use Automated QA and GenAI Insights to drive frontline agent excellence. In this role, you ll turn raw insights into real outcomes by building powerful, intuitive workflows that help Quality Managers and Supervisors coach agents at scale. You ll work closely with customers, design partners, fellow product managers and cross-functional teams to deeply understand user pain points, prototype quickly, and ship iteratively. Think: fast feedback loops, hands-on discovery, and an obsession with driving measurable value for enterprise users. You ll be at the center of a product area that directly impacts agent productivity, CSAT, and operational efficiency and youll report to the Sr. Director of Product Management. About the team We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as owners of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs and monitor the adoption and growth to ensure ROI. Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences. Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference. So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. For more information, visit www.observe.ai . What you will do Define and drive the product roadmap for the Agent Performance & Coaching product area Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams Collaborate with UX researchers on usability studies to enhance user satisfaction Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility. Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly Define the success metrics, track usage and drive adoption of the shipped features Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption. Who you are Bachelors degree in Business, Computer Science, or a related field (MBA preferred). 2+ years of experience in product management, preferably in B2B SaaS and 5+ years of overall work experience. Proven experience managing all aspects of a successful product throughout its lifecycle. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Strong problem-solving skills and willingness to roll up one s sleeves to get the job done. Ability to collaborate with cross-functional teams to define, design, and ship new features. Excellent written and verbal communication skills. Exceptional organizational and analytical skills. Experience with agile development methodologies is a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and youre ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service, and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity We’re looking for a Product Manager to own and scale one of the most impactful products in our Post-Interaction AI suite: Agent Performance & Coaching. At Observe.AI, we’re redefining how enterprises use Automated QA and GenAI Insights to drive frontline agent excellence. In this role, you’ll turn raw insights into real outcomes by building powerful, intuitive workflows that help Quality Managers and Supervisors coach agents at scale. You’ll work closely with customers, design partners, fellow product managers and cross-functional teams to deeply understand user pain points, prototype quickly, and ship iteratively. Think: fast feedback loops, hands-on discovery, and an obsession with driving measurable value for enterprise users. You’ll be at the center of a product area that directly impacts agent productivity, CSAT, and operational efficiency and you'll report to the Sr. Director of Product Management. About The Team We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs and monitor the adoption and growth to ensure ROI. Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences. Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference. So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. For more information, visit www.observe.ai. What You Will Do Define and drive the product roadmap for the Agent Performance & Coaching product area Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams Collaborate with UX researchers on usability studies to enhance user satisfaction Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility. Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly Define the success metrics, track usage and drive adoption of the shipped features Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption. Who You Are Bachelor's degree in Business, Computer Science, or a related field (MBA preferred). 2+ years of experience in product management, preferably in B2B SaaS and 5+ years of overall work experience. Proven experience managing all aspects of a successful product throughout its lifecycle. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. Ability to collaborate with cross-functional teams to define, design, and ship new features. Excellent written and verbal communication skills. Exceptional organizational and analytical skills. Experience with agile development methodologies is a plus. Compensation, Benefits And Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AI's mission, then this role is for you! This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems. If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you’ll love the job! About the ML Team We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI’s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well. What you’ll be doing Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI’s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies. Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you bring to the role Bachelor’s or Master’s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP. 5+ years of industry experience in building large-scale NLP systems. Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications. Good understanding of recent trends in NLP around transformers, language models, textclassification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch,Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus Published papers in top NLP conferences or workshops are a plus Relevant open-source contributions are a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers driving better experiences and lasting relationships at every touchpoint. The Opportunity If you are a talented and driven person with experience in the domain of Natural Language Processing/ Spoken Language Understanding and want to join a high-impact team at the core of Observe.AIs mission, then this role is for you! This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production. You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting/ implementing high throughput/ low latency/ scalable ML systems. If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, you ll love the job! About the ML Team We are a strong 30+ member Machine Learning team with a focus on Speech and NLP. Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AI s product offerings. We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day. That said, we are a bunch of super fun folks to hang out with beyond work as well. What you ll be doing Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies. Contribute to both ML modeling as well as building/ maintaining production systems that power AI capabilities on the product. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of the Observe.AI NLP platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you bring to the role Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP. 5+ years of industry experience in building large-scale NLP systems. Strong understanding of the fundamentals of ML and NLP, and practical aspects of building ML systems in production; backed by extensive hands-on experience in building/ scaling customer-facing ML/ NLP applications. Good understanding of recent trends in NLP around transformers, language models, textclassification, generative approaches for NLP, prompting techniques, question answering, information retrieval, etc. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch,Tensorflow, HuggingFace, etc., and deploying/ maintaining machine learning models in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus Published papers in top NLP conferences or workshops are a plus Relevant open-source contributions are a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and youre ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

About Us: Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity: As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit. What you’ll be doing : Manage the streamlining of Infrastructure practice by collaborating with cross-functional teams to improve system reliability, performance, and availability. Design, implement, and maintain scalable and reliable infrastructure solutions on cloud platforms such as AWS, GCP, etc. Implement Infrastructure as Code (IaC) using tools like Terraform or CloudFormation for automated provisioning and configuration. Manage and optimize Kubernetes clusters to support our containerized applications. Monitor, troubleshoot, and resolve incidents and system outages in a 24/7 production environment. Develop and maintain CI/CD pipelines to automate deployment, testing, and release processes. Champion best practices for developer productivity, code quality, and collaboration within development teams. What you bring to the role: Bachelor's degree in Computer Science, Information Technology, or related field with 4-7 years of industry experience as an SRE/DevOps Engineer. Relevant certifications (e.g., AWS Certified DevOps Engineer, Kubernetes Certification) a plus. Expertise in Kubernetes, including cluster management and orchestration. Expertise in cloud platforms such as AWS, GCP, or Azure. Experience with Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or equivalent. Understanding of CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI/CD). Expertise in scripting and programming skills (e.g., Python, Shell, Go). Knowledge of monitoring and logging tools (e.g., Prometheus, ELK stack). Stay up-to-date with industry trends and emerging technologies to drive innovation best practices for security, compliance, and data protection. Compensation, Benefits, and Perks: Excellent medical insurance options and free online doctor consultations. Yearly privilege and sick leaves as per Karnataka S&E act. Generous holidays (National and festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc) If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.