Product Manager

Job Description

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI , businesses boost automation, deliver faster, more consistent 24/7 service, and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity We’re looking for a Product Manager to own and scale one of the most impactful products in our Post-Interaction AI suite: Agent Performance & Coaching. At Observe.AI, we’re redefining how enterprises use Automated QA and GenAI Insights to drive frontline agent excellence. In this role, you’ll turn raw insights into real outcomes by building powerful, intuitive workflows that help Quality Managers and Supervisors coach agents at scale. You’ll work closely with customers, design partners, fellow product managers and cross-functional teams to deeply understand user pain points, prototype quickly, and ship iteratively. Think: fast feedback loops, hands-on discovery, and an obsession with driving measurable value for enterprise users. You’ll be at the center of a product area that directly impacts agent productivity, CSAT, and operational efficiency and you'll report to the Sr. Director of Product Management. About the team We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs and monitor the adoption and growth to ensure ROI. Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences. Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference. So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. For more information, visit www.observe.ai . What you will do Define and drive the product roadmap for the Agent Performance & Coaching product area Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams Collaborate with UX researchers on usability studies to enhance user satisfaction Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility. Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly Define the success metrics, track usage and drive adoption of the shipped features Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption. Who you are Bachelor's degree in Business, Computer Science, or a related field (MBA preferred). 2+ years of experience in product management, preferably in B2B SaaS and 5+ years of overall work experience. Proven experience managing all aspects of a successful product throughout its lifecycle. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done. Ability to collaborate with cross-functional teams to define, design, and ship new features. Excellent written and verbal communication skills. Exceptional organizational and analytical skills. Experience with agile development methodologies is a plus. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .