About Us Welcome to GEMGEM , the premier C2C luxury jewelry marketplace designed exclusively for the U.S. market. We bring trust and elegance together, connecting discerning buyers and sellers of high-value jewelry. Every piece on our platform is backed by 100% authenticity through IGI certification, ensuring safe and secure transactions at every step. Now, we’re seeking a Senior Digital Marketing Executive who can drive our brand and performance to dazzling new heights — someone who’s strategic, data-driven, and ready to help scale a marketplace redefining how Indians buy and sell real diamond jewelry. 🔍 Key Responsibilities Plan, execute, and optimize paid campaigns across Google, Meta, and other platforms Drive performance marketing with a strong focus on ROAS, CPL, and CAC metrics Own and execute the SEO strategy (on-page, off-page, technical) to improve organic visibility Work closely with content, creative, and product teams to deliver cohesive marketing initiatives Manage and scale remarketing, audience segmentation, and funnel optimization Use tools like GA4, Looker Studio, Google Tag Manager, Meta Events Manager, and CRM platforms to track, analyze, and report on campaign performance Own end-to-end marketing performance reporting – including daily, weekly, monthly, quarterly, and yearly analysis, benchmarking, and comparisons Stay updated on platform algorithm changes and adapt strategies accordingly Mentor junior team members and support the marketing team lead in strategy planning ✅ What You Bring to the Vault: 3–5 years of strong hands-on experience in digital marketing (preferably eCommerce/D2C) Proven track record of managing performance campaigns across Google Ads, Meta Ads (Twitter & LinkedIn Ads a plus) Strong analytical skills and comfort with data-driven decision making Solid understanding of conversion funnels, retargeting strategies, and A/B testing Proficient in using tools like GA4, Google Search Console, Meta Business Manager, Looker Studio, etc. Experience in marketplaces or luxury/fashion brands is a plus Bachelor’s degree in Marketing, Business, or related field 📈 Shine Bright with These KPIs: 🚀 Campaigns with high ROAS and reduced CAC 📊 Regular, insightful performance reports that guide better decisions 🔍 Strong organic growth from improved SEO strategy 🧲 Effective funnel optimization and retargeting conversion 📍 Location & Flexibility: This is a full-time, on-site position at our Surat office. 🎁 What’s in it for You? 📈 Opportunity to grow in a high-performance marketing culture 💎 Be part of a brand redefining how luxury diamond jewelry is bought and sold in the U.S. market 🤝 Collaborate with passionate teams building for scale, innovation, and impact Ready to Market the Future of Luxury Tech? If you're a strategic thinker with sharp digital marketing skills and a hunger to drive performance at scale, we’d love to hear from you. Show more Show less

About Us Welcome to GEMGEM , the premier C2C luxury jewelry marketplace designed exclusively for the U.S. market. We bring trust and elegance together, connecting discerning buyers and sellers of high-value jewelry. As we scale our operations, we're looking for a meticulous and detail-driven Accounts Executive / Junior Accountant to join our growing finance team and help us keep our financials as polished as the gems we sell. 📊 Keeping Our Books Sparkling Clean: Handling day-to-day bookkeeping and financial records. Managing invoicing cycles for vendors and customers. Performing accurate bank reconciliations on a regular basis. Maintaining and organizing vendor records with precision. Assisting in monthly, quarterly, and annual financial reporting. Supporting audits and ensuring compliance with financial regulations. ✅ What You Bring to the Vault: 2–4 years of hands-on experience in accounting or finance roles. Strong understanding of accounting principles and bookkeeping processes. Familiarity with accounting software and tools (Tally, Xero, QuickBooks, etc.). Proficiency in Microsoft Excel and Google Sheets. Attention to detail and a knack for catching discrepancies early. Strong organizational skills and the ability to meet deadlines. A team player with excellent communication and problem-solving skills. 📈 Shine Bright with These KPIs: Timely and accurate bookkeeping and reconciliations. Faster invoicing and payment processing cycles. Zero discrepancies in vendor records and reports. Smooth financial audits and clean reports. 📍 Location & Flexibility: This is a primarily on-site role at our Surat office. 🎁 What’s in it for You? 💸 Competitive monthly salary 📈 Real career growth opportunities in a fast-paced startup. 💎 Work on a product transforming the luxury jewelry market. 🤝 Be part of a collaborative, passionate, and transparent team. Ready to Keep Our Finances Flawless? If you're detail-oriented, financially savvy, and passionate about building clean and accurate financial systems, we’d love to hear from you. Join us and be a part of GEMGEM’s journey to redefine trust and luxury in the jewelry industry. Show more Show less

About us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency. What You’ll Do 💬 Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English 🛍️ Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication 🧾 CRM & Data Management Keep customer data updated in our CRM system Log chats and track customer activity 📦 Order Coordination Help process orders and coordinate with internal teams Keep customers updated on their orders 🧯 Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed 📊 Reporting Generate reports on chats and sales support activities Share ideas for service improvements 🚀 Process Improvement Identify gaps and suggest better ways to serve customers What You Need Graduate degree in any stream 1+ year of experience in sales support (tech/IT experience is a bonus) Strong English communication skills (written & spoken) Comfortable using CRM systems, Microsoft Office, AI tools, etc. Great at multitasking and working in a team Customer-focused with a problem-solving mindset What You’ll Get 💰 Competitive salary (based on experience) 🎯 Performance-based bonuses 🚀 Career growth opportunities 📚 Training and development support If you love helping customers and want to grow with a fast-paced global company, we’d love to hear from you. 👉 Apply now to join the GEMGEM team. Show more Show less

About Us Welcome to GEMGEM , the premier C2C luxury jewelry marketplace designed exclusively for the U.S. market. We bring trust and elegance together, connecting discerning buyers and sellers of high-value jewelry. Every piece on our platform is backed by 100% authenticity through IGI certification, ensuring safe and secure transactions at every step. Now, we’re seeking a Senior Digital Marketing Executive who can drive our brand and performance to dazzling new heights — someone who’s strategic, data-driven, and ready to help scale a marketplace redefining how Indians buy and sell real diamond jewelry. 🔍 Key Responsibilities Plan, execute, and optimize paid campaigns across Google, Meta, and other platforms Drive performance marketing with a strong focus on ROAS, CPL, and CAC metrics Own and execute the SEO strategy (on-page, off-page, technical) to improve organic visibility Work closely with content, creative, and product teams to deliver cohesive marketing initiatives Manage and scale remarketing, audience segmentation, and funnel optimization Use tools like GA4, Looker Studio, Google Tag Manager, Meta Events Manager, and CRM platforms to track, analyze, and report on campaign performance Own end-to-end marketing performance reporting – including daily, weekly, monthly, quarterly, and yearly analysis, benchmarking, and comparisons Stay updated on platform algorithm changes and adapt strategies accordingly Mentor junior team members and support the marketing team lead in strategy planning ✅ What You Bring to the Vault: 3–5 years of strong hands-on experience in digital marketing (preferably eCommerce/D2C) Proven track record of managing performance campaigns across Google Ads, Meta Ads (Twitter & LinkedIn Ads a plus) Strong analytical skills and comfort with data-driven decision making Solid understanding of conversion funnels, retargeting strategies, and A/B testing Proficient in using tools like GA4, Google Search Console, Meta Business Manager, Looker Studio, etc. Experience in marketplaces or luxury/fashion brands is a plus Bachelor’s degree in Marketing, Business, or related field 📈 Shine Bright with These KPIs: 🚀 Campaigns with high ROAS and reduced CAC 📊 Regular, insightful performance reports that guide better decisions 🔍 Strong organic growth from improved SEO strategy 🧲 Effective funnel optimization and retargeting conversion 📍 Location & Flexibility: This is a full-time, on-site position at our Surat office. 🎁 What’s in it for You? 📈 Opportunity to grow in a high-performance marketing culture 💎 Be part of a brand redefining how luxury diamond jewelry is bought and sold in the U.S. market 🤝 Collaborate with passionate teams building for scale, innovation, and impact Ready to Market the Future of Luxury Tech? If you're a strategic thinker with sharp digital marketing skills and a hunger to drive performance at scale, we’d love to hear from you. Show more Show less

Position: Financial Controller (CA or Equivalent) Location: Surat, India (Primarily on-site; flexibility available for highly experienced candidates) Engagement: Full-time or Part-time About GEMGEM GEMGEM is a global C2C marketplace focused on high-value jewellery. With a growing international presence and a fast-moving startup culture, we are building a platform where trust, technology, and operational excellence come together. We’re seeking a Financial Controller to lead our finance operations with full autonomy and strategic influence. This is an ideal role for a proactive CA or equivalent who thrives in high-impact environments and wants to be part of building a global business from the ground up. About the Role This is a high-responsibility, hands-on role for someone who can independently manage the full finance function — from daily accounting and internal controls to strategic financial planning. The right candidate will be comfortable working across jurisdictions, particularly with U.S. and Hong Kong reporting standards , and can set up efficient, scalable processes without relying on external advisors. This role is critical in supporting the financial health of the company and ensuring strong compliance, accurate reporting, and sound internal controls. The ideal candidate will be highly analytical, hands-on, and capable of independently managing the finance function in a fast-paced startup environment. This is a senior role offering both responsibility and autonomy, with direct reporting to the company’s leadership team. Responsibilities Financial Management & Reporting Maintain accurate financial records and ensure proper bookkeeping practices. Prepare monthly, quarterly, and annual financial reports. Support the leadership team with budgeting, forecasting, and financial planning. Monitor and manage cash flow, expenses, and internal controls. Lead budgeting, forecasting, and financial modelling in support of business decisions. Compliance & Statutory Responsibilities Ensure compliance with all US/HK statutory requirements. Maintain clear and up-to-date financial documentation for audit readiness. Process Improvements & Support to Leadership Identify gaps and implement improvements in finance processes and controls. Contribute to cost optimisation and operational efficiency. Provide input into pricing, vendor management, and resource planning. Requirements Chartered Accountant (CA) or equivalent (e.g. CPA, ACCA). 5–10 years of post-qualification experience in accounting, compliance, and financial control. Strong working knowledge of accounting standards applicable to cross-border operations (especially U.S. and HK contexts). Experience in startups, e-commerce, or product-led businesses is an advantage. Proficient in Excel/Google Sheets and familiar with financial software and systems. Highly detail-oriented, organised, and proactive in identifying risks or inefficiencies. Comfortable working independently and reporting directly to the founders. Excellent analytical and communication skills. Key Success Criteria Timely and accurate financial reports. Clean and compliant audits. Strong financial controls and transparency. Effective budget tracking and cash flow visibility. What We Offer An influential leadership role in a growing international business. The opportunity to build and structure a high-performing finance function from the ground up. Direct collaboration with senior leadership and exposure to global operations. Flexible engagement structure for qualified candidates seeking full-time or part-time work. The candidate will work closely with the CEO and founding team to maintain strong financial governance as the company grows. Show more Show less

About GEMGEM GEMGEM is building the world’s most trusted C2C marketplace for luxury jewelry — where technology and transparency redefine how fine jewelry is bought and sold. We are an AI-first company , leveraging artificial intelligence to solve real-world challenges in pricing, authentication, risk prevention, and buyer-seller matching. Unlike traditional resale platforms, GEMGEM manages every step of the transaction — from IGI-certified authentication to refurbishment and secure fulfillment — making it effortless and trustworthy for both buyers and sellers. We’re backed by over USD $1.5M in development funding and already active in the US market. With offices in Hong Kong, India, and the US, and a growing engineering team, we are scaling fast. If you want to build AI that drives meaningful business impact — not just demos — GEMGEM offers the ideal environment to create, ship, and lead. Role Overview We are looking for a talented Applied AI Engineer to join our growing team and take ownership of building and deploying AI/ML features across our platform. You will work closely with product, backend, and frontend teams to implement AI-driven solutions that improve user experience, automate internal processes, and drive platform growth. This role is ideal for a hands-on engineer with experience turning AI models into real, scalable product features. Key Responsibilities Develop and deploy production-ready AI/ML models for: Jewelry image classification and tagging Price recommendation and valuation Similarity search and duplicate detection Fraud risk scoring and anomaly detection Work with the product team to define requirements and scope for AI-driven features. Clean, process, and manage datasets (images, product metadata, pricing history). Use third-party APIs (e.g., OpenAI, AWS Rekognition, Hugging Face) when appropriate to accelerate delivery. Integrate AI models into the GEMGEM Laravel + Nuxt 3 platform in collaboration with backend/frontend teams. Develop scalable AI code optimized for production environments and collaborate closely with DevOps teams to ensure solutions are performant and reliably deployed at scale. Continuously monitor and improve model accuracy, performance, and cost-efficiency. Maintain documentation, version control, and reproducibility of model experiments. Required Skills & Qualifications Bachelor's or Master’s degree in Computer Science, AI, Data Science, or related field. 2–5 years of hands-on experience in applied machine learning or computer vision. Proficiency in Python and ML frameworks like TensorFlow, PyTorch, or scikit-learn. Strong understanding of model development, evaluation metrics, and deployment practices. Experience deploying models in production systems, not just research or offline analysis. Knowledge of API integration and basic data engineering concepts. Preferred Qualifications Experience in e-commerce, C2C platforms, or image-heavy applications. Familiarity with tools like LangChain, OpenAI APIs, Hugging Face Transformers. Exposure to blockchain, smart contracts, or luxury product authentication a plus. Working knowledge of cloud infrastructure (AWS, GCP) and Docker. Work Environment & Benefits Remote work flexibility available for highly self-motivated, proven talent. Competitive compensation based on location and experience. Work with a global team of developers, designers, marketers, and operations staff. Be part of building something meaningful and globally scalable from the ground up. Show more Show less

Company Description GEMGEM is building the world’s most trusted C2C marketplace for luxury jewelry — where technology and transparency redefine how fine jewelry is bought and sold. We are an AI-first company, leveraging artificial intelligence to solve real-world challenges in pricing, authentication, risk prevention, and buyer-seller matching. 🔍 About the Role We’re looking for a capable and driven Senior UI/UX Designer to join our fast-moving product team at GEMGEM — a luxury resale C2C marketplace. This role will support the execution of high-quality design work across desktop and mobile flows, working closely with our Product Design Lead and developers. You’ll be responsible for bringing UX ideas to life through clean, polished, and user-centered designs. If you're someone who can deliver fast, iterate based on feedback, and thrive in a startup environment — we’d love to hear from you. 🎯 Responsibilities Deliver high-fidelity mockups, wireframes, and UI specs in Figma Translate product and design direction into intuitive, scalable interfaces Ensure mobile and desktop consistency across flows (e.g. listing, PDP, checkout) Support the buildout of our component-based design system Work closely with developers for seamless handoffs and QA Help raise the standard of design quality through ownership and attention to detail Stay updated on modern UI/UX trends relevant to marketplaces and e-commerce ✅ What We're Looking For 3–5 years of experience in UI/UX design (marketplace or e-commerce experience is a big plus) Strong Figma skills and working knowledge of design systems Good design sense: spacing, typography, visual hierarchy Clear communication and the ability to take direction and execute independently Familiarity with responsive design and Agile development Strong portfolio demonstrating UI/UX work across different screen sizes (Nice to have) Experience collaborating with remote teams or design leads 📍 Location This role is based in our Surat office (on-site preferred) . You’ll work closely with our development team and collaborate with our Hong Kong-based design lead. Show more Show less

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less

GEMGEM: Your Trusted Platform for Authentic JewelryIt is your gateway to a world of exquisite jewelry, diamonds, and precious gemstones. We are a leading international online marketplace that connects jewelry sellers with a passionate community of jewelry enthusiasts. The Role About Us GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry. We're combining years of industry experience with modern technology to build a trusted global platform. What You’ll Do Live Chat Support Answer customer questions through live chat Respond quickly, clearly, and professionally in English Sales Support Share product details to help customers choose the right items Support the sales team with smooth communication CRM and Data Management Keep customer data updated in our CRM system Log chats and track activity Order Coordination Help process orders and coordinate with internal teams Keep customers informed about their orders Issue Handling Solve customer concerns efficiently and politely Escalate issues when needed Reporting Generate reports on chat and sales support activities Share ideas for improvements Process Improvement Identify gaps and suggest better ways to improve customer service What You’ll Get Competitive salary (based on experience) Performance-based bonuses Career growth opportunities Training and development support If you enjoy helping customers and want to grow with a fast-paced, global company, we’d love to hear from you. Apply now to join GEMGEM. Ideal Profile What You Need Graduate degree in any stream At least 1+ year of experience in sales support (tech/IT background is a plus) Strong English communication skills (written and spoken) Comfortable using CRM systems, Microsoft Office, AI tools, and more Good communication and multitasking skills Customer-focused and works well in a team What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Jewellery Opportunity to make a positive impact Show more Show less

Senior DevOps Engineer – ₹8–26 LPA | Full Ownership Role 💰 Salary: ₹8–26 LPA (based on experience and capability) At GEMGEM , we’re looking for a single high-performing DevOps engineer to own and manage our entire infrastructure stack—not a large team, just the right person. If you are highly skilled, deeply reliable, and ready to take ownership of production systems, we offer above-market salary , a trusted environment, and the opportunity to build something that matters. ⚠️ This is not a junior role or a learning position. Only experienced candidates who meet the core criteria should apply. Key Responsibilities Architect, build, and manage secure, scalable AWS infrastructure Implement and maintain CI/CD pipelines with Terraform , GitHub Actions, etc. Automate deployments, backups, and monitoring systems (Prometheus, Grafana, ELK) Lead incident response, root cause analysis, and long-term stability improvements Ensure high availability and performance of mission-critical environments Collaborate with development and QA to deliver smooth release cycles Enforce and audit infrastructure-level security best practices Must-Have Experience 4–8 years of DevOps experience (not just system admin or support) Proven hands-on ownership of AWS infrastructure Strong experience with Terraform (or equivalent IaC tools) Proficiency in Docker , ECS, or Kubernetes setups Real-world CI/CD implementation from scratch Strong understanding of networking, IAM, and security in cloud Experience with monitoring/alerting systems (e.g., Prometheus, Grafana, ELK) Clear communication and the ability to work independently under high trust This role is NOT for: Those without meaningful hands-on AWS and DevOps experience Freshers or those looking to transition into DevOps for the first time 🌟 Why Join GEMGEM? Salary up to ₹26 LPA for high achievers High-impact role with real ownership and accountability Work in a fast-paced, no-bureaucracy startup environment Build critical infrastructure for a cross-border C2C luxury marketplace Flat hierarchy – report directly to the leadership team Show more Show less

Location: Surat (Gujarat), India [Remote / Onsite] Job Type: Full-Time Experience Level: 5 to 10 years Salary range: ₹7 Lakhs to ₹20 LPA Engagement: Initial 7-day paid trial (2 deliverables per day) About Us: GEMGEM is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core. About the Role: We are looking for a sharp, adaptive, and results-driven Content Specialist with proven experience in direct-to-consumer (DTC) e-commerce copywriting , specifically in the US luxury/resale/fashion market . This is a creative yet performance-focused role, ideal for someone who understands how to craft compelling stories, trigger conversions, and drive engagement through daily content. The role begins with a 7-day paid trial period. Key Responsibilities Content Creation & Copywriting Develop engaging and conversion-oriented content for luxury/fashion resale products Craft compelling product storytelling across social media, email, and push notifications Use price comparisons, urgency hooks, and strong CTAs to drive buyer decisions Localise content to resonate with US buyer behaviour and language preferences Campaign Support Ideate and write content for marketing campaigns, product drops, and seasonal sales Support the team with quick-turnaround content for promotions, offers, and announcements Align with brand tone, visual direction, and content guidelines Market Intelligence Demonstrate a clear understanding of US consumer psychology , resale trends, and competitors Monitor competitor content and pricing strategies, and incorporate insights into your content Identify opportunities to position our products better through storytelling and differentiated messaging Collaboration & Feedback Communicate effectively with design, product, and marketing teams Take feedback positively and adapt content quickly when required Work efficiently in a remote, fast-paced environment with tight deadlines What We're Looking For 5+ years of proven content/copywriting experience in e-commerce, preferably in luxury/resale/fashion Strong portfolio of product storytelling content , not just blogs (examples must be provided) Experience crafting content for US audiences , with an understanding of their buying triggers Skilled at competitive positioning, value communication, and price-based selling Excellent writing, editing, and proofreading skills High responsiveness, adaptability, and attention to detail Bonus if You Have: Experience working with fashion/luxury e-commerce brands or marketplaces Familiarity with tools like Klaviyo, Canva, Notion, or Figma An eye for design and layout in content formats SEO or paid ad copywriting experience

Location: Surat (Gujarat), India Job Type: Full-Time Experience Level: 4+ Years Salary range: ₹4.5 LPA – ₹12 LPA (Based on experience and skills) About Us Welcome to GEMGEM , the premier C2C luxury jewelry marketplace designed exclusively for the U.S. market. We bring trust and elegance together, connecting discerning buyers and sellers of high-value jewelry. Every piece on our platform is backed by 100% authenticity through IGI certification, ensuring safe and secure transactions at every step. Now, we’re seeking a Digital Marketing Executive who can drive our brand and performance to dazzling new heights — someone who’s strategic, data-driven, and ready to help scale a marketplace redefining how Indians buy and sell real diamond jewelry. Key Responsibilities Plan, execute, and optimize paid campaigns across Google, Meta, and other platforms Drive performance marketing with a strong focus on ROAS, CPL, and CAC metrics Own and execute the SEO strategy (on-page, off-page, technical) to improve organic visibility Work closely with content, creative, and product teams to deliver cohesive marketing initiatives Manage and scale remarketing, audience segmentation, and funnel optimization Use tools like GA4, Looker Studio, Google Tag Manager, Meta Events Manager, and CRM platforms to track, analyze, and report on campaign performance Own end-to-end marketing performance reporting – including daily, weekly, monthly, quarterly, and yearly analysis, benchmarking, and comparisons Stay updated on platform algorithm changes and adapt strategies accordingly Mentor junior team members and support the marketing team lead in strategy planning What You Bring to the Vault: 4+ years of strong hands-on experience in digital marketing (preferably eCommerce/D2C) Proven track record of managing performance campaigns across Google Ads, Meta Ads (Twitter & LinkedIn Ads a plus) Strong analytical skills and comfort with data-driven decision making Solid understanding of conversion funnels, retargeting strategies, and A/B testing Proficient in using tools like GA4, Google Search Console, Meta Business Manager, Looker Studio, etc. Experience in marketplaces or luxury/fashion brands is a plus Bachelor’s degree in Marketing, Business, or related field Shine Bright with These KPIs: Campaigns with high ROAS and reduced CAC Regular, insightful performance reports that guide better decisions Strong organic growth from improved SEO strategy Effective funnel optimization and retargeting conversion What’s in it for You? Opportunity to grow in a high-performance marketing culture Be part of a brand redefining how luxury diamond jewelry is bought and sold in the U.S. market Collaborate with passionate teams building for scale, innovation, and impact Ready to Market the Future of Luxury Tech? If you're a strategic thinker with sharp digital marketing skills and a hunger to drive performance at scale, we’d love to hear from you.

Location: Surat (Gujarat), India (Onsite) Job Type: Full-Time Experience Level: 3 to 6 years Salary range: CTC ₹7.5 – ₹10 LPA About Us: GEMGEM is a premium, AI-enabled online marketplace for pre-owned fine jewelry. We are transforming the way people buy and sell authenticated, high-value jewelry through a trusted and transparent platform. Backed by industry experts and run by a diverse global team, we’re now hiring a reliable Operations Lead to support our growth from the frontlines. 🔧 Role Overview: As our Operations Lead, you’ll take full ownership of day-to-day marketplace operations. You’ll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role—not a back-office admin position. 🛠 Key Responsibilities: Shipping & Fulfillment Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc. Secure competitive logistics and insurance rates. Ensure timely pickup, authentication, and delivery of items. Customer Service Oversight Monitor and ensure prompt CS responses, including on weekends. Supervise CS team outputs and implement SOPs/templates for speed and consistency. Operational Execution Follow through all operations-related ClickUp tasks to closure. Proactively escalate issues and prevent delays or miscommunications. Work with cross-functional teams (product, QA, CS, logistics) to streamline flows. Process Ownership Suggest improvements, plug gaps, and lead the execution of process enhancements. Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals). ✅ Requirements: 3–6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred). Proven ability to take ownership and execute with minimal supervision. Strong communication and coordination skills. Experience using tools like ClickUp, Zoho Vault, or similar. Fluent in English; Gujarati or Hindi a bonus. Based in Surat and available for full-time on-site work. ⭐ What We Offer: Competitive salary based on experience CTC (₹7.5–₹10 LPA) Direct impact on a fast-scaling international marketplace Transparent, no-nonsense startup culture with high expectations and high trust Learning opportunities and exposure to global operations